Creating the customer-driven library :: building on the bookstore model /
Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago :
American Library Association,
2005.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book. |
| Beschreibung: | 1 online resource (xviii, 234 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 083899895X 9780838998953 0838998097 9780838998090 0838908888 9780838908884 |
Internformat
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocm64394333 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 060228s2005 ilua ob 001 0 eng d | ||
| 010 | |a 2004018840 | ||
| 040 | |a N$T |b eng |e pn |c N$T |d OCLCQ |d YDXCP |d OCLCQ |d TUU |d OCLCQ |d OCLCO |d OCLCQ |d NLGGC |d OCLCO |d OCLCQ |d EBLCP |d NRU |d OSU |d COO |d E7B |d OCLCQ |d AZK |d LOA |d AGLDB |d CNNOR |d MOR |d PIFBR |d PIFAG |d OCLCQ |d WY@ |d U3W |d LUE |d OCLCF |d STF |d WRM |d VTS |d NRAMU |d VT2 |d OCLCQ |d WYU |d A6Q |d M8D |d INARC |d UKCRE |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 70067701 |a 150345051 |a 294907607 |a 647667168 |a 961522115 |a 962715873 |a 966203843 |a 988525986 |a 992054932 |a 992108465 |a 1037919733 |a 1038607352 |a 1045535354 |a 1065672593 |a 1081229801 |a 1083553519 |a 1109103710 |a 1137107480 |a 1148590372 |a 1153510732 |a 1228537464 | ||
| 020 | |a 083899895X |q (electronic bk.) | ||
| 020 | |a 9780838998953 |q (electronic bk.) | ||
| 020 | |a 0838998097 |q (electronic bk. ; |q Adobe Reader) | ||
| 020 | |a 9780838998090 |q (electronic bk. ; |q Adobe Reader) | ||
| 020 | |a 0838908888 |q (pbk.) | ||
| 020 | |a 9780838908884 |q (pbk.) | ||
| 020 | |z 9790838908883 | ||
| 035 | |a (OCoLC)64394333 |z (OCoLC)70067701 |z (OCoLC)150345051 |z (OCoLC)294907607 |z (OCoLC)647667168 |z (OCoLC)961522115 |z (OCoLC)962715873 |z (OCoLC)966203843 |z (OCoLC)988525986 |z (OCoLC)992054932 |z (OCoLC)992108465 |z (OCoLC)1037919733 |z (OCoLC)1038607352 |z (OCoLC)1045535354 |z (OCoLC)1065672593 |z (OCoLC)1081229801 |z (OCoLC)1083553519 |z (OCoLC)1109103710 |z (OCoLC)1137107480 |z (OCoLC)1148590372 |z (OCoLC)1153510732 |z (OCoLC)1228537464 | ||
| 050 | 4 | |a Z716.3 |b .W636 2005eb | |
| 072 | 7 | |a LAN |x 025000 |2 bisacsh | |
| 082 | 7 | |a 021.7 |2 22 | |
| 084 | |a 06.50 |2 bcl | ||
| 049 | |a MAIN | ||
| 100 | 1 | |a Woodward, Jeannette A. |0 http://id.loc.gov/authorities/names/n96087736 | |
| 245 | 1 | 0 | |a Creating the customer-driven library : |b building on the bookstore model / |c Jeannette Woodward. |
| 260 | |a Chicago : |b American Library Association, |c 2005. | ||
| 300 | |a 1 online resource (xviii, 234 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book. | ||
| 650 | 0 | |a Public services (Libraries) |0 http://id.loc.gov/authorities/subjects/sh85076635 | |
| 650 | 0 | |a Libraries |x Space utilization |x Social aspects. | |
| 650 | 0 | |a Libraries |x Marketing. | |
| 650 | 0 | |a Libraries |x Public relations. |0 http://id.loc.gov/authorities/subjects/sh85108776 | |
| 650 | 6 | |a Bibliothèques |x Services aux usagers. | |
| 650 | 6 | |a Bibliothèques (Édifices) |x Utilisation de l'espace |x Aspect social. | |
| 650 | 6 | |a Bibliothèques |x Marketing. | |
| 650 | 6 | |a Bibliothèques |x Relations publiques. | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Libraries |x Marketing |2 fast | |
| 650 | 7 | |a Libraries |x Public relations |2 fast | |
| 650 | 7 | |a Public services (Libraries) |2 fast | |
| 650 | 1 | 7 | |a Bibliotheken. |2 gtt |
| 650 | 1 | 7 | |a Klantgerichtheid. |2 gtt |
| 650 | 1 | 7 | |a Openbare ruimte. |2 gtt |
| 650 | 1 | 7 | |a Public relations. |2 gtt |
| 650 | 1 | 7 | |a Marketing. |2 gtt |
| 758 | |i has work: |a Creating the customer-driven library (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFXffR4ygQbv4HRg8qcVmd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Woodward, Jeannette A. |t Creating the customer-driven library. |d Chicago : American Library Association, 2005 |z 0838908888 |w (DLC) 2004018840 |w (OCoLC)56319857 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149124 |3 Volltext |
| 938 | |a ebrary |b EBRY |n ebr10194650 | ||
| 938 | |a EBSCOhost |b EBSC |n 149124 | ||
| 938 | |a Internet Archive |b INAR |n creatingcustomer0000wood | ||
| 938 | |a YBP Library Services |b YANK |n 2400260 | ||
| 938 | |a YBP Library Services |b YANK |n 2623434 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocm64394333 |
|---|---|
| _version_ | 1816881634078621696 |
| adam_text | |
| any_adam_object | |
| author | Woodward, Jeannette A. |
| author_GND | http://id.loc.gov/authorities/names/n96087736 |
| author_facet | Woodward, Jeannette A. |
| author_role | |
| author_sort | Woodward, Jeannette A. |
| author_variant | j a w ja jaw |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | Z - Library Science |
| callnumber-label | Z716 |
| callnumber-raw | Z716.3 .W636 2005eb |
| callnumber-search | Z716.3 .W636 2005eb |
| callnumber-sort | Z 3716.3 W636 42005EB |
| callnumber-subject | Z - Books and Writing |
| collection | ZDB-4-EBA |
| contents | Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money. |
| ctrlnum | (OCoLC)64394333 |
| dewey-full | 021.7 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 021 - Relationships of libraries and archives |
| dewey-raw | 021.7 |
| dewey-search | 021.7 |
| dewey-sort | 221.7 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04878cam a2200745 a 4500</leader><controlfield tag="001">ZDB-4-EBA-ocm64394333 </controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu---unuuu</controlfield><controlfield tag="008">060228s2005 ilua ob 001 0 eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a"> 2004018840</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">N$T</subfield><subfield code="b">eng</subfield><subfield code="e">pn</subfield><subfield code="c">N$T</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">YDXCP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">TUU</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">NLGGC</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">EBLCP</subfield><subfield code="d">NRU</subfield><subfield code="d">OSU</subfield><subfield code="d">COO</subfield><subfield code="d">E7B</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">AZK</subfield><subfield code="d">LOA</subfield><subfield code="d">AGLDB</subfield><subfield code="d">CNNOR</subfield><subfield code="d">MOR</subfield><subfield code="d">PIFBR</subfield><subfield code="d">PIFAG</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">WY@</subfield><subfield code="d">U3W</subfield><subfield code="d">LUE</subfield><subfield code="d">OCLCF</subfield><subfield code="d">STF</subfield><subfield code="d">WRM</subfield><subfield code="d">VTS</subfield><subfield code="d">NRAMU</subfield><subfield code="d">VT2</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">WYU</subfield><subfield code="d">A6Q</subfield><subfield code="d">M8D</subfield><subfield code="d">INARC</subfield><subfield code="d">UKCRE</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">70067701</subfield><subfield code="a">150345051</subfield><subfield code="a">294907607</subfield><subfield code="a">647667168</subfield><subfield code="a">961522115</subfield><subfield code="a">962715873</subfield><subfield code="a">966203843</subfield><subfield code="a">988525986</subfield><subfield code="a">992054932</subfield><subfield code="a">992108465</subfield><subfield code="a">1037919733</subfield><subfield code="a">1038607352</subfield><subfield code="a">1045535354</subfield><subfield code="a">1065672593</subfield><subfield code="a">1081229801</subfield><subfield code="a">1083553519</subfield><subfield code="a">1109103710</subfield><subfield code="a">1137107480</subfield><subfield code="a">1148590372</subfield><subfield code="a">1153510732</subfield><subfield code="a">1228537464</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">083899895X</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780838998953</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0838998097</subfield><subfield code="q">(electronic bk. ;</subfield><subfield code="q">Adobe Reader)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780838998090</subfield><subfield code="q">(electronic bk. ;</subfield><subfield code="q">Adobe Reader)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0838908888</subfield><subfield code="q">(pbk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780838908884</subfield><subfield code="q">(pbk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9790838908883</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)64394333</subfield><subfield code="z">(OCoLC)70067701</subfield><subfield code="z">(OCoLC)150345051</subfield><subfield code="z">(OCoLC)294907607</subfield><subfield code="z">(OCoLC)647667168</subfield><subfield code="z">(OCoLC)961522115</subfield><subfield code="z">(OCoLC)962715873</subfield><subfield code="z">(OCoLC)966203843</subfield><subfield code="z">(OCoLC)988525986</subfield><subfield code="z">(OCoLC)992054932</subfield><subfield code="z">(OCoLC)992108465</subfield><subfield code="z">(OCoLC)1037919733</subfield><subfield code="z">(OCoLC)1038607352</subfield><subfield code="z">(OCoLC)1045535354</subfield><subfield code="z">(OCoLC)1065672593</subfield><subfield code="z">(OCoLC)1081229801</subfield><subfield code="z">(OCoLC)1083553519</subfield><subfield code="z">(OCoLC)1109103710</subfield><subfield code="z">(OCoLC)1137107480</subfield><subfield code="z">(OCoLC)1148590372</subfield><subfield code="z">(OCoLC)1153510732</subfield><subfield code="z">(OCoLC)1228537464</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">Z716.3</subfield><subfield code="b">.W636 2005eb</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">LAN</subfield><subfield code="x">025000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">021.7</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">06.50</subfield><subfield code="2">bcl</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Woodward, Jeannette A.</subfield><subfield code="0">http://id.loc.gov/authorities/names/n96087736</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Creating the customer-driven library :</subfield><subfield code="b">building on the bookstore model /</subfield><subfield code="c">Jeannette Woodward.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Chicago :</subfield><subfield code="b">American Library Association,</subfield><subfield code="c">2005.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (xviii, 234 pages) :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="347" ind1=" " ind2=" "><subfield code="a">data file</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money.</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Public services (Libraries)</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85076635</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Libraries</subfield><subfield code="x">Space utilization</subfield><subfield code="x">Social aspects.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Libraries</subfield><subfield code="x">Marketing.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Libraries</subfield><subfield code="x">Public relations.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85108776</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bibliothèques</subfield><subfield code="x">Services aux usagers.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bibliothèques (Édifices)</subfield><subfield code="x">Utilisation de l'espace</subfield><subfield code="x">Aspect social.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bibliothèques</subfield><subfield code="x">Marketing.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bibliothèques</subfield><subfield code="x">Relations publiques.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">LANGUAGE ARTS & DISCIPLINES</subfield><subfield code="x">Library & Information Science</subfield><subfield code="x">General.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Libraries</subfield><subfield code="x">Marketing</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Libraries</subfield><subfield code="x">Public relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Public services (Libraries)</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Bibliotheken.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Klantgerichtheid.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Openbare ruimte.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Public relations.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1="1" ind2="7"><subfield code="a">Marketing.</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Creating the customer-driven library (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCFXffR4ygQbv4HRg8qcVmd</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Woodward, Jeannette A.</subfield><subfield code="t">Creating the customer-driven library.</subfield><subfield code="d">Chicago : American Library Association, 2005</subfield><subfield code="z">0838908888</subfield><subfield code="w">(DLC) 2004018840</subfield><subfield code="w">(OCoLC)56319857</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149124</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ebrary</subfield><subfield code="b">EBRY</subfield><subfield code="n">ebr10194650</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">149124</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Internet Archive</subfield><subfield code="b">INAR</subfield><subfield code="n">creatingcustomer0000wood</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">2400260</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">2623434</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBA-ocm64394333 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:15:50Z |
| institution | BVB |
| isbn | 083899895X 9780838998953 0838998097 9780838998090 0838908888 9780838908884 |
| language | English |
| lccn | 2004018840 |
| oclc_num | 64394333 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xviii, 234 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | American Library Association, |
| record_format | marc |
| spelling | Woodward, Jeannette A. http://id.loc.gov/authorities/names/n96087736 Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. Chicago : American Library Association, 2005. 1 online resource (xviii, 234 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Includes bibliographical references and index. Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money. Print version record. Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book. Public services (Libraries) http://id.loc.gov/authorities/subjects/sh85076635 Libraries Space utilization Social aspects. Libraries Marketing. Libraries Public relations. http://id.loc.gov/authorities/subjects/sh85108776 Bibliothèques Services aux usagers. Bibliothèques (Édifices) Utilisation de l'espace Aspect social. Bibliothèques Marketing. Bibliothèques Relations publiques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Libraries Marketing fast Libraries Public relations fast Public services (Libraries) fast Bibliotheken. gtt Klantgerichtheid. gtt Openbare ruimte. gtt Public relations. gtt Marketing. gtt has work: Creating the customer-driven library (Text) https://id.oclc.org/worldcat/entity/E39PCFXffR4ygQbv4HRg8qcVmd https://id.oclc.org/worldcat/ontology/hasWork Print version: Woodward, Jeannette A. Creating the customer-driven library. Chicago : American Library Association, 2005 0838908888 (DLC) 2004018840 (OCoLC)56319857 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149124 Volltext |
| spellingShingle | Woodward, Jeannette A. Creating the customer-driven library : building on the bookstore model / Why bookstores are so appealing -- Comparing libraries and bookstores -- Focusing on the bottom line -- Valuing customer service -- Identifying customer needs -- When the system crashes: using technology to enhance not defeat the library -- One library, one goal: establishing clear priorities -- What's all this about ambience? -- The art of display -- Finding their way: the importance of signage -- Marketing our wares -- Creating promotional materials -- Serving the library's e-patrons -- Generating publicity for the library -- Food and drink in the library -- Finding the time and the money. Public services (Libraries) http://id.loc.gov/authorities/subjects/sh85076635 Libraries Space utilization Social aspects. Libraries Marketing. Libraries Public relations. http://id.loc.gov/authorities/subjects/sh85108776 Bibliothèques Services aux usagers. Bibliothèques (Édifices) Utilisation de l'espace Aspect social. Bibliothèques Marketing. Bibliothèques Relations publiques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Libraries Marketing fast Libraries Public relations fast Public services (Libraries) fast Bibliotheken. gtt Klantgerichtheid. gtt Openbare ruimte. gtt Public relations. gtt Marketing. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85076635 http://id.loc.gov/authorities/subjects/sh85108776 |
| title | Creating the customer-driven library : building on the bookstore model / |
| title_auth | Creating the customer-driven library : building on the bookstore model / |
| title_exact_search | Creating the customer-driven library : building on the bookstore model / |
| title_full | Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. |
| title_fullStr | Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. |
| title_full_unstemmed | Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. |
| title_short | Creating the customer-driven library : |
| title_sort | creating the customer driven library building on the bookstore model |
| title_sub | building on the bookstore model / |
| topic | Public services (Libraries) http://id.loc.gov/authorities/subjects/sh85076635 Libraries Space utilization Social aspects. Libraries Marketing. Libraries Public relations. http://id.loc.gov/authorities/subjects/sh85108776 Bibliothèques Services aux usagers. Bibliothèques (Édifices) Utilisation de l'espace Aspect social. Bibliothèques Marketing. Bibliothèques Relations publiques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Libraries Marketing fast Libraries Public relations fast Public services (Libraries) fast Bibliotheken. gtt Klantgerichtheid. gtt Openbare ruimte. gtt Public relations. gtt Marketing. gtt |
| topic_facet | Public services (Libraries) Libraries Space utilization Social aspects. Libraries Marketing. Libraries Public relations. Bibliothèques Services aux usagers. Bibliothèques (Édifices) Utilisation de l'espace Aspect social. Bibliothèques Marketing. Bibliothèques Relations publiques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Libraries Marketing Libraries Public relations Bibliotheken. Klantgerichtheid. Openbare ruimte. Public relations. Marketing. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149124 |
| work_keys_str_mv | AT woodwardjeannettea creatingthecustomerdrivenlibrarybuildingonthebookstoremodel |