Organisational change and retail finance :: an ethnographic perspective /
"This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better...
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London ; New York :
Routledge,
2000.
|
| Schriftenreihe: | Routledge international studies in money and banking ;
8. |
| Schlagworte: | |
| Online-Zugang: | Volltext Volltext |
| Zusammenfassung: | "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket |
| Beschreibung: | 1 online resource (xii, 183 pages) |
| Bibliographie: | Includes bibliographical references (pages 165-178) and index. |
| ISBN: | 0203257146 9780203257142 9780203029992 0203029992 9781134632008 1134632002 |
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| 505 | 0 | |a 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. | |
| 520 | 1 | |a "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. | |
| 520 | 8 | |a The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket | |
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| contents | 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. |
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| geographic_facet | Great Britain |
| id | ZDB-4-EBA-ocm50296176 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:15:18Z |
| institution | BVB |
| isbn | 0203257146 9780203257142 9780203029992 0203029992 9781134632008 1134632002 |
| language | English |
| oclc_num | 50296176 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xii, 183 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Routledge, |
| record_format | marc |
| series | Routledge international studies in money and banking ; |
| series2 | Routledge international studies in money and banking ; |
| spelling | Harper, Richard, 1960- author. http://id.loc.gov/authorities/names/n2001005801 Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield. London ; New York : Routledge, 2000. 1 online resource (xii, 183 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Routledge international studies in money and banking ; 8 Includes bibliographical references (pages 165-178) and index. Print version record. 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Great Britain fast https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP Organisationswandel gnd http://d-nb.info/gnd/4075693-2 Ethnosoziologie gnd http://d-nb.info/gnd/4220302-8 Bank gnd http://d-nb.info/gnd/4004436-1 Randall, Dave, author. Rouncefield, Mark, author. has work: Organisational change and retail finance (Text) https://id.oclc.org/worldcat/entity/E39PCGfdRrPY98RRwkFfJjJX7d https://id.oclc.org/worldcat/ontology/hasWork Print version: Harper, Richard, 1960- Organisational change and retail finance. London ; New York : Routledge, 2000 0415202647 (DLC) 99037474 (OCoLC)41641406 Routledge international studies in money and banking ; 8. http://id.loc.gov/authorities/names/n96082672 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=460264 Volltext FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=70644 Volltext |
| spellingShingle | Harper, Richard, 1960- Randall, Dave Rouncefield, Mark Organisational change and retail finance : an ethnographic perspective / Routledge international studies in money and banking ; 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Organisationswandel gnd http://d-nb.info/gnd/4075693-2 Ethnosoziologie gnd http://d-nb.info/gnd/4220302-8 Bank gnd http://d-nb.info/gnd/4004436-1 |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85011578 http://d-nb.info/gnd/4075693-2 http://d-nb.info/gnd/4220302-8 http://d-nb.info/gnd/4004436-1 |
| title | Organisational change and retail finance : an ethnographic perspective / |
| title_auth | Organisational change and retail finance : an ethnographic perspective / |
| title_exact_search | Organisational change and retail finance : an ethnographic perspective / |
| title_full | Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield. |
| title_fullStr | Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield. |
| title_full_unstemmed | Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield. |
| title_short | Organisational change and retail finance : |
| title_sort | organisational change and retail finance an ethnographic perspective |
| title_sub | an ethnographic perspective / |
| topic | Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Organisationswandel gnd http://d-nb.info/gnd/4075693-2 Ethnosoziologie gnd http://d-nb.info/gnd/4220302-8 Bank gnd http://d-nb.info/gnd/4004436-1 |
| topic_facet | Bank management. Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. Bank management Great Britain Organisationswandel Ethnosoziologie Bank |
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