Introduction to information-based high-tech services /:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Boston :
Artech House,
©1999.
|
| Schriftenreihe: | Artech House technology management library.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource (182 pages) : illustrations |
| Format: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 1580532217 9781580532211 |
Internformat
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| 100 | 1 | |a Viardot, Eric. | |
| 245 | 1 | 0 | |a Introduction to information-based high-tech services / |c Eric Viardot. |
| 260 | |a Boston : |b Artech House, |c ©1999. | ||
| 300 | |a 1 online resource (182 pages) : |b illustrations | ||
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| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | 0 | |t Understanding the Nature of High-Tech Services -- |t What are services? -- |t Services as an output -- |t Service as a process: The three categories of services -- |t What are high-tech services? -- |t High-tech services: A definition -- |t High-tech services: A list -- |t The attributes of high-tech services -- |t The strategic trade-off in high-tech services -- |t The new rules of high-tech services -- |t The virtual value chain model -- |t The new economics of high-tech services -- |t Conclusion: The key success factors in high-tech services -- |t Placing Customers at the Center of High-Tech Services -- |t The customer relationship life cycle -- |t Identifying and understanding customers -- |t Understanding the high-tech services consumer -- |t Understanding high-tech services business customers -- |t Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- |t Creating customer loyalty -- |t The impact of customer loyalty on profitability -- |t How to gain and retain a customer? -- |t Evaluating customer satisfaction -- |t Quality for High-Tech Services -- |t Quality process design and implementation -- |t The difference between the user's expectations and the specifications of the service -- |t The variance between the specifications of the service and the actual service delivery -- |t The gap between the service delivery and its perception by the customer -- |t The gap between customers' expectations of a service and their perception of the service provided -- |t Achieving quality of high-tech services for business customers. |
| 506 | |3 Use copy |f Restrictions unspecified |2 star |5 MiAaHDL | ||
| 533 | |a Electronic reproduction. |b [Place of publication not identified] : |c HathiTrust Digital Library, |d 2011. |5 MiAaHDL | ||
| 538 | |a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |u http://purl.oclc.org/DLF/benchrepro0212 |5 MiAaHDL | ||
| 583 | 1 | |a digitized |c 2011 |h HathiTrust Digital Library |l committed to preserve |2 pda |5 MiAaHDL | |
| 650 | 0 | |a Computer technical support. |0 http://id.loc.gov/authorities/subjects/sh96009357 | |
| 650 | 0 | |a High technology industries |x Customer services. | |
| 650 | 6 | |a Dépannage informatique. | |
| 650 | 6 | |a Industries de pointe |x Service à la clientèle. | |
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| 758 | |i has work: |a Introduction to information-based high-tech services (Text) |1 https://id.oclc.org/worldcat/entity/E39PCYKFMgTJgWcG9x8KpWjvh3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Viardot, Eric. |t Introduction to information-based high-tech services. |d Boston : Artech House, ©1999 |z 0890066477 |w (DLC) 99030788 |w (OCoLC)41231627 |
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Datensatz im Suchindex
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| _version_ | 1816881592090492928 |
| adam_text | |
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| author | Viardot, Eric |
| author_facet | Viardot, Eric |
| author_role | |
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| author_variant | e v ev |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | Q - Science |
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| contents | Understanding the Nature of High-Tech Services -- What are services? -- Services as an output -- Service as a process: The three categories of services -- What are high-tech services? -- High-tech services: A definition -- High-tech services: A list -- The attributes of high-tech services -- The strategic trade-off in high-tech services -- The new rules of high-tech services -- The virtual value chain model -- The new economics of high-tech services -- Conclusion: The key success factors in high-tech services -- Placing Customers at the Center of High-Tech Services -- The customer relationship life cycle -- Identifying and understanding customers -- Understanding the high-tech services consumer -- Understanding high-tech services business customers -- Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- Creating customer loyalty -- The impact of customer loyalty on profitability -- How to gain and retain a customer? -- Evaluating customer satisfaction -- Quality for High-Tech Services -- Quality process design and implementation -- The difference between the user's expectations and the specifications of the service -- The variance between the specifications of the service and the actual service delivery -- The gap between the service delivery and its perception by the customer -- The gap between customers' expectations of a service and their perception of the service provided -- Achieving quality of high-tech services for business customers. |
| ctrlnum | (OCoLC)45732280 |
| dewey-full | 621.39/068/8 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 621 - Applied physics |
| dewey-raw | 621.39/068/8 |
| dewey-search | 621.39/068/8 |
| dewey-sort | 3621.39 268 18 |
| dewey-tens | 620 - Engineering and allied operations |
| discipline | Elektrotechnik / Elektronik / Nachrichtentechnik |
| format | Electronic eBook |
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| id | ZDB-4-EBA-ocm45732280 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:15:10Z |
| institution | BVB |
| isbn | 1580532217 9781580532211 |
| language | English |
| oclc_num | 45732280 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (182 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Artech House, |
| record_format | marc |
| series | Artech House technology management library. |
| series2 | Artech House technology management library |
| spelling | Viardot, Eric. Introduction to information-based high-tech services / Eric Viardot. Boston : Artech House, ©1999. 1 online resource (182 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Artech House technology management library Includes bibliographical references. Print version record. Understanding the Nature of High-Tech Services -- What are services? -- Services as an output -- Service as a process: The three categories of services -- What are high-tech services? -- High-tech services: A definition -- High-tech services: A list -- The attributes of high-tech services -- The strategic trade-off in high-tech services -- The new rules of high-tech services -- The virtual value chain model -- The new economics of high-tech services -- Conclusion: The key success factors in high-tech services -- Placing Customers at the Center of High-Tech Services -- The customer relationship life cycle -- Identifying and understanding customers -- Understanding the high-tech services consumer -- Understanding high-tech services business customers -- Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- Creating customer loyalty -- The impact of customer loyalty on profitability -- How to gain and retain a customer? -- Evaluating customer satisfaction -- Quality for High-Tech Services -- Quality process design and implementation -- The difference between the user's expectations and the specifications of the service -- The variance between the specifications of the service and the actual service delivery -- The gap between the service delivery and its perception by the customer -- The gap between customers' expectations of a service and their perception of the service provided -- Achieving quality of high-tech services for business customers. Use copy Restrictions unspecified star MiAaHDL Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2011. MiAaHDL Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL Computer technical support. http://id.loc.gov/authorities/subjects/sh96009357 High technology industries Customer services. Dépannage informatique. Industries de pointe Service à la clientèle. COMPUTERS Machine Theory. bisacsh COMPUTERS Computer Engineering. bisacsh COMPUTERS Hardware General. bisacsh Computer technical support fast has work: Introduction to information-based high-tech services (Text) https://id.oclc.org/worldcat/entity/E39PCYKFMgTJgWcG9x8KpWjvh3 https://id.oclc.org/worldcat/ontology/hasWork Print version: Viardot, Eric. Introduction to information-based high-tech services. Boston : Artech House, ©1999 0890066477 (DLC) 99030788 (OCoLC)41231627 Artech House technology management library. http://id.loc.gov/authorities/names/n99030113 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=40422 Volltext |
| spellingShingle | Viardot, Eric Introduction to information-based high-tech services / Artech House technology management library. Understanding the Nature of High-Tech Services -- What are services? -- Services as an output -- Service as a process: The three categories of services -- What are high-tech services? -- High-tech services: A definition -- High-tech services: A list -- The attributes of high-tech services -- The strategic trade-off in high-tech services -- The new rules of high-tech services -- The virtual value chain model -- The new economics of high-tech services -- Conclusion: The key success factors in high-tech services -- Placing Customers at the Center of High-Tech Services -- The customer relationship life cycle -- Identifying and understanding customers -- Understanding the high-tech services consumer -- Understanding high-tech services business customers -- Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- Creating customer loyalty -- The impact of customer loyalty on profitability -- How to gain and retain a customer? -- Evaluating customer satisfaction -- Quality for High-Tech Services -- Quality process design and implementation -- The difference between the user's expectations and the specifications of the service -- The variance between the specifications of the service and the actual service delivery -- The gap between the service delivery and its perception by the customer -- The gap between customers' expectations of a service and their perception of the service provided -- Achieving quality of high-tech services for business customers. Computer technical support. http://id.loc.gov/authorities/subjects/sh96009357 High technology industries Customer services. Dépannage informatique. Industries de pointe Service à la clientèle. COMPUTERS Machine Theory. bisacsh COMPUTERS Computer Engineering. bisacsh COMPUTERS Hardware General. bisacsh Computer technical support fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh96009357 |
| title | Introduction to information-based high-tech services / |
| title_alt | Understanding the Nature of High-Tech Services -- What are services? -- Services as an output -- Service as a process: The three categories of services -- What are high-tech services? -- High-tech services: A definition -- High-tech services: A list -- The attributes of high-tech services -- The strategic trade-off in high-tech services -- The new rules of high-tech services -- The virtual value chain model -- The new economics of high-tech services -- Conclusion: The key success factors in high-tech services -- Placing Customers at the Center of High-Tech Services -- The customer relationship life cycle -- Identifying and understanding customers -- Understanding the high-tech services consumer -- Understanding high-tech services business customers -- Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- Creating customer loyalty -- The impact of customer loyalty on profitability -- How to gain and retain a customer? -- Evaluating customer satisfaction -- Quality for High-Tech Services -- Quality process design and implementation -- The difference between the user's expectations and the specifications of the service -- The variance between the specifications of the service and the actual service delivery -- The gap between the service delivery and its perception by the customer -- The gap between customers' expectations of a service and their perception of the service provided -- Achieving quality of high-tech services for business customers. |
| title_auth | Introduction to information-based high-tech services / |
| title_exact_search | Introduction to information-based high-tech services / |
| title_full | Introduction to information-based high-tech services / Eric Viardot. |
| title_fullStr | Introduction to information-based high-tech services / Eric Viardot. |
| title_full_unstemmed | Introduction to information-based high-tech services / Eric Viardot. |
| title_short | Introduction to information-based high-tech services / |
| title_sort | introduction to information based high tech services |
| topic | Computer technical support. http://id.loc.gov/authorities/subjects/sh96009357 High technology industries Customer services. Dépannage informatique. Industries de pointe Service à la clientèle. COMPUTERS Machine Theory. bisacsh COMPUTERS Computer Engineering. bisacsh COMPUTERS Hardware General. bisacsh Computer technical support fast |
| topic_facet | Computer technical support. High technology industries Customer services. Dépannage informatique. Industries de pointe Service à la clientèle. COMPUTERS Machine Theory. COMPUTERS Computer Engineering. COMPUTERS Hardware General. Computer technical support |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=40422 |
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