A new dawn for public employment services: Service delivery in the age of artificial intelligence
As part of broader digitalisation efforts, half of public employment services (PES) in OECD countries are employing Artificial Intelligence (AI) to enhance their services. AI is being adopted across all key tasks of PES, including most commonly to match jobseekers with vacancies. While several PES h...
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| Main Author: | |
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| Other Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Paris
OECD Publishing
2024
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| Series: | OECD Artificial Intelligence Papers
no.19 |
| Subjects: | |
| Online Access: | DE-863 |
| Summary: | As part of broader digitalisation efforts, half of public employment services (PES) in OECD countries are employing Artificial Intelligence (AI) to enhance their services. AI is being adopted across all key tasks of PES, including most commonly to match jobseekers with vacancies. While several PES have been using such tools for a decade, adoption of AI has been increasing in recent years as these become more accessible. New AI use cases have emerged to assist employers in designing vacancy postings and jobseekers in their career management and job-search strategies. AI initiatives have significant impact on PES clients, changing how they interact with the PES and receive support, and PES staff, altering their day-to-day work. As PES seek to maximise the opportunities brought by AI, proactive steps should be taken to mitigate associated risks. Key considerations for PES include prioritising transparency of AI algorithms and explainability of results, establishing governance frameworks, ensuring end-users (staff and clients) are included and supported in the development and adoption process, and committing to rigorous monitoring and evaluation to increase the positive and manage any negative impact of AI solutions. |
| Physical Description: | 1 Online-Ressource (76 Seiten) 21 x 28cm. |
Staff View
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| spelling | Brioscú, Ailbhe VerfasserIn aut A new dawn for public employment services Service delivery in the age of artificial intelligence Ailbhe, Brioscú ... [et al] Paris OECD Publishing 2024 1 Online-Ressource (76 Seiten) 21 x 28cm. Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier OECD Artificial Intelligence Papers no.19 As part of broader digitalisation efforts, half of public employment services (PES) in OECD countries are employing Artificial Intelligence (AI) to enhance their services. AI is being adopted across all key tasks of PES, including most commonly to match jobseekers with vacancies. While several PES have been using such tools for a decade, adoption of AI has been increasing in recent years as these become more accessible. New AI use cases have emerged to assist employers in designing vacancy postings and jobseekers in their career management and job-search strategies. AI initiatives have significant impact on PES clients, changing how they interact with the PES and receive support, and PES staff, altering their day-to-day work. As PES seek to maximise the opportunities brought by AI, proactive steps should be taken to mitigate associated risks. Key considerations for PES include prioritising transparency of AI algorithms and explainability of results, establishing governance frameworks, ensuring end-users (staff and clients) are included and supported in the development and adoption process, and committing to rigorous monitoring and evaluation to increase the positive and manage any negative impact of AI solutions. Education Employment Governance Social Issues/Migration/Health Science and Technology Lauringson, Anne MitwirkendeR ctb Saint-Martin, Anne MitwirkendeR ctb Xenogiani, Theodora MitwirkendeR ctb |
| spellingShingle | Brioscú, Ailbhe A new dawn for public employment services Service delivery in the age of artificial intelligence Education Employment Governance Social Issues/Migration/Health Science and Technology |
| title | A new dawn for public employment services Service delivery in the age of artificial intelligence |
| title_auth | A new dawn for public employment services Service delivery in the age of artificial intelligence |
| title_exact_search | A new dawn for public employment services Service delivery in the age of artificial intelligence |
| title_full | A new dawn for public employment services Service delivery in the age of artificial intelligence Ailbhe, Brioscú ... [et al] |
| title_fullStr | A new dawn for public employment services Service delivery in the age of artificial intelligence Ailbhe, Brioscú ... [et al] |
| title_full_unstemmed | A new dawn for public employment services Service delivery in the age of artificial intelligence Ailbhe, Brioscú ... [et al] |
| title_short | A new dawn for public employment services |
| title_sort | new dawn for public employment services service delivery in the age of artificial intelligence |
| title_sub | Service delivery in the age of artificial intelligence |
| topic | Education Employment Governance Social Issues/Migration/Health Science and Technology |
| topic_facet | Education Employment Governance Social Issues/Migration/Health Science and Technology |
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