Designing and delivering public services in the digital age:
Providing public services that deliver on the potential of digital technology and data presents a challenge for many governments. Yet, "being digital" is not optional, but a core condition, for governments seeking to provide services that are user-driven, inclusive, resilient, innovative a...
Gespeichert in:
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Paris
OECD Publishing
2022
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| Schriftenreihe: | OECD Going Digital Toolkit Notes
no.22 |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Providing public services that deliver on the potential of digital technology and data presents a challenge for many governments. Yet, "being digital" is not optional, but a core condition, for governments seeking to provide services that are user-driven, inclusive, resilient, innovative and trustworthy. Achieving digital government maturity requires holistic, comprehensive transformation from within and throughout the machinery of government. It involves reshaping organisations' culture, capability (including talent, skills and resources), and governance to support user-centred approaches, agility, integration and cohesion to design and deliver quality public services that meet the needs of citizens and businesses. This Going Digital Toolkit note presents action-oriented principles to guide policy makers and public servants when designing and delivering public services fit for the digital age. The Annex contains a selection of practices by a variety of countries for each principle. |
| Beschreibung: | 1 Online-Ressource (38 p.) |
| DOI: | 10.1787/e056ef99-en |
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| spelling | Welby, Benjamin VerfasserIn aut Designing and delivering public services in the digital age Benjamin, Welby and Ethel, Hui Yan Tan Paris OECD Publishing 2022 1 Online-Ressource (38 p.) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier OECD Going Digital Toolkit Notes no.22 Providing public services that deliver on the potential of digital technology and data presents a challenge for many governments. Yet, "being digital" is not optional, but a core condition, for governments seeking to provide services that are user-driven, inclusive, resilient, innovative and trustworthy. Achieving digital government maturity requires holistic, comprehensive transformation from within and throughout the machinery of government. It involves reshaping organisations' culture, capability (including talent, skills and resources), and governance to support user-centred approaches, agility, integration and cohesion to design and deliver quality public services that meet the needs of citizens and businesses. This Going Digital Toolkit note presents action-oriented principles to guide policy makers and public servants when designing and delivering public services fit for the digital age. The Annex contains a selection of practices by a variety of countries for each principle. Governance Science and Technology Hui Yan Tan, Ethel MitwirkendeR ctb FWS01 ZDB-13-SOC FWS_PDA_SOC https://doi.org/10.1787/e056ef99-en Volltext |
| spellingShingle | Welby, Benjamin Designing and delivering public services in the digital age Governance Science and Technology |
| title | Designing and delivering public services in the digital age |
| title_auth | Designing and delivering public services in the digital age |
| title_exact_search | Designing and delivering public services in the digital age |
| title_full | Designing and delivering public services in the digital age Benjamin, Welby and Ethel, Hui Yan Tan |
| title_fullStr | Designing and delivering public services in the digital age Benjamin, Welby and Ethel, Hui Yan Tan |
| title_full_unstemmed | Designing and delivering public services in the digital age Benjamin, Welby and Ethel, Hui Yan Tan |
| title_short | Designing and delivering public services in the digital age |
| title_sort | designing and delivering public services in the digital age |
| topic | Governance Science and Technology |
| topic_facet | Governance Science and Technology |
| url | https://doi.org/10.1787/e056ef99-en |
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