APA (7th ed.) Citation

Baredes, B. (2022). Serving citizens: Measuring the performance of services for a better user experience. OECD Publishing.

Chicago Style (17th ed.) Citation

Baredes, Barbara. Serving Citizens: Measuring the Performance of Services for a Better User Experience. Paris: OECD Publishing, 2022.

MLA (9th ed.) Citation

Baredes, Barbara. Serving Citizens: Measuring the Performance of Services for a Better User Experience. OECD Publishing, 2022.