Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting:
Performance systems are one tool available to central governments to improve the performance of sub-national service delivery. This paper provides a preliminary review of suitable metrics and mechanisms to reliably measure and monitor the efficiency and quality of public services that are provided b...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Paris
OECD Publishing
2018
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| Schriftenreihe: | OECD Working Papers on Fiscal Federalism
no.22 |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Performance systems are one tool available to central governments to improve the performance of sub-national service delivery. This paper provides a preliminary review of suitable metrics and mechanisms to reliably measure and monitor the efficiency and quality of public services that are provided by sub-national governments. This review aims to conceptualise the challenges associated with measuring public sector inputs, outputs and outcomes and implementing effective performance systems. Robust performance systems aim to measure both the efficiency and effectiveness of public services, as well measure cost efficiency, to better understand and remedy cost discrepancies across regions. Implementing qualitative mechanisms such as external inspections and user surveys are also useful in providing insights into consumer experience and well-being. |
| Beschreibung: | 1 Online-Ressource (51 p.) |
| DOI: | 10.1787/ffff92c6-en |
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| indexdate | 2024-11-26T14:56:01Z |
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| spelling | Phillips, Leah VerfasserIn aut Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting Leah, Phillips Paris OECD Publishing 2018 1 Online-Ressource (51 p.) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier OECD Working Papers on Fiscal Federalism no.22 Performance systems are one tool available to central governments to improve the performance of sub-national service delivery. This paper provides a preliminary review of suitable metrics and mechanisms to reliably measure and monitor the efficiency and quality of public services that are provided by sub-national governments. This review aims to conceptualise the challenges associated with measuring public sector inputs, outputs and outcomes and implementing effective performance systems. Robust performance systems aim to measure both the efficiency and effectiveness of public services, as well measure cost efficiency, to better understand and remedy cost discrepancies across regions. Implementing qualitative mechanisms such as external inspections and user surveys are also useful in providing insights into consumer experience and well-being. Taxation FWS01 ZDB-13-SOC FWS_PDA_SOC https://doi.org/10.1787/ffff92c6-en Volltext |
| spellingShingle | Phillips, Leah Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting Taxation |
| title | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting |
| title_auth | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting |
| title_exact_search | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting |
| title_full | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting Leah, Phillips |
| title_fullStr | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting Leah, Phillips |
| title_full_unstemmed | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting Leah, Phillips |
| title_short | Improving the Performance of Sub-national Governments through Benchmarking and Performance Reporting |
| title_sort | improving the performance of sub national governments through benchmarking and performance reporting |
| topic | Taxation |
| topic_facet | Taxation |
| url | https://doi.org/10.1787/ffff92c6-en |
| work_keys_str_mv | AT phillipsleah improvingtheperformanceofsubnationalgovernmentsthroughbenchmarkingandperformancereporting |