Customer experience 3.0: high-profit strategies in the age of techno service
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
[Erscheinungsort nicht ermittelbar]
Harper Collins Leadership
[2024]
|
| Schlagworte: | |
| Beschreibung: | Auf dem Cover: Completely revised and updated Auf dem Cover: Foreword by Rick DuFresne, Toyota Motor Sales, USA |
| Beschreibung: | xi, 268 pages 24 cm |
| ISBN: | 9781400231072 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV050220330 | ||
| 003 | DE-604 | ||
| 005 | 20250327 | ||
| 007 | t| | ||
| 008 | 250326s2024 xxu |||| 00||| eng d | ||
| 010 | |a 014004639 | ||
| 020 | |a 9781400231072 |9 978-1-4002-3107-2 | ||
| 035 | |a (DE-599)BVBBV050220330 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-573 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 23 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Goodman, John A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer experience 3.0 |b high-profit strategies in the age of techno service |c John A. Goodman |
| 264 | 1 | |a [Erscheinungsort nicht ermittelbar] |b Harper Collins Leadership |c [2024] | |
| 300 | |a xi, 268 pages |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Auf dem Cover: Completely revised and updated | ||
| 500 | |a Auf dem Cover: Foreword by Rick DuFresne, Toyota Motor Sales, USA | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services |x Technological innovations | |
| 650 | 4 | |a Customer relations | |
| 650 | 0 | 7 | |a Kundenbindung |0 (DE-588)4384508-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 0 | 1 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 1 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 1 | 2 | |a Kundenbindung |0 (DE-588)4384508-3 |D s |
| 689 | 1 | |5 DE-604 | |
| 700 | 1 | |a North, Peter |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-8144-3389-8 |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-035555347 | |
Datensatz im Suchindex
| _version_ | 1827737213163536385 |
|---|---|
| adam_text | |
| any_adam_object | |
| author | Goodman, John A. North, Peter |
| author_facet | Goodman, John A. North, Peter |
| author_role | aut aut |
| author_sort | Goodman, John A. |
| author_variant | j a g ja jag p n pn |
| building | Verbundindex |
| bvnumber | BV050220330 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (DE-599)BVBBV050220330 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV050220330</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20250327</controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">250326s2024 xxu |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">014004639</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781400231072</subfield><subfield code="9">978-1-4002-3107-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV050220330</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-573</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">23</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Goodman, John A.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer experience 3.0</subfield><subfield code="b">high-profit strategies in the age of techno service</subfield><subfield code="c">John A. Goodman</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[Erscheinungsort nicht ermittelbar]</subfield><subfield code="b">Harper Collins Leadership</subfield><subfield code="c">[2024]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xi, 268 pages</subfield><subfield code="c">24 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Auf dem Cover: Completely revised and updated</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Auf dem Cover: Foreword by Rick DuFresne, Toyota Motor Sales, USA</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Technological innovations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">North, Peter</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-0-8144-3389-8</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-035555347</subfield></datafield></record></collection> |
| id | DE-604.BV050220330 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-27T09:00:36Z |
| institution | BVB |
| isbn | 9781400231072 |
| language | English |
| lccn | 014004639 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-035555347 |
| open_access_boolean | |
| owner | DE-573 |
| owner_facet | DE-573 |
| physical | xi, 268 pages 24 cm |
| publishDate | 2024 |
| publishDateSearch | 2024 |
| publishDateSort | 2024 |
| publisher | Harper Collins Leadership |
| record_format | marc |
| spelling | Goodman, John A. Verfasser aut Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman [Erscheinungsort nicht ermittelbar] Harper Collins Leadership [2024] xi, 268 pages 24 cm txt rdacontent n rdamedia nc rdacarrier Auf dem Cover: Completely revised and updated Auf dem Cover: Foreword by Rick DuFresne, Toyota Motor Sales, USA Customer services Customer services Technological innovations Customer relations Kundenbindung (DE-588)4384508-3 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 s Kundendienst (DE-588)4135134-4 s DE-604 Kundenorientierung (DE-588)4316837-1 s Kundenbindung (DE-588)4384508-3 s North, Peter Verfasser aut Erscheint auch als Online-Ausgabe 978-0-8144-3389-8 |
| spellingShingle | Goodman, John A. North, Peter Customer experience 3.0 high-profit strategies in the age of techno service Customer services Customer services Technological innovations Customer relations Kundenbindung (DE-588)4384508-3 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Kundenorientierung (DE-588)4316837-1 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4384508-3 (DE-588)4326109-7 (DE-588)4316837-1 (DE-588)4135134-4 |
| title | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_auth | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_exact_search | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_full | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_fullStr | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_full_unstemmed | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_short | Customer experience 3.0 |
| title_sort | customer experience 3 0 high profit strategies in the age of techno service |
| title_sub | high-profit strategies in the age of techno service |
| topic | Customer services Customer services Technological innovations Customer relations Kundenbindung (DE-588)4384508-3 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Kundenorientierung (DE-588)4316837-1 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services Customer services Technological innovations Customer relations Kundenbindung Beziehungsmanagement Kundenorientierung Kundendienst |
| work_keys_str_mv | AT goodmanjohna customerexperience30highprofitstrategiesintheageoftechnoservice AT northpeter customerexperience30highprofitstrategiesintheageoftechnoservice |