Driving Digital Transformation: Lessons from Building the First ASEAN Digital Bank
Traditional banks are facing unprecedented disruption from challenger banks today. So why aren't more of them launching challenger banks of their own? Well, two high-profile examples - JP Morgan's Finn and RBS's Bo - were launched with much fanfare, but both shuttered after less than...
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| Sprache: | English |
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Marshall Cavendish Business
2021
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| Zusammenfassung: | Traditional banks are facing unprecedented disruption from challenger banks today. So why aren't more of them launching challenger banks of their own? Well, two high-profile examples - JP Morgan's Finn and RBS's Bo - were launched with much fanfare, but both shuttered after less than a year. In light of this, the success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. At every step of the way, he and his team went against established paradigms and bucked conventional wisdom to build ASEAN's first digital bank. Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries. For any leader or organisation starting on a major digital initiative, this book is a must-read. "What makes this playbook particularly valuable is that it is written by Dennis Khoo, one of the sharpest minds in the industry." - Mary Huen, CEO, Standard Chartered Hong Kong. |
| Beschreibung: | 358 Seiten Illustrationen, Diagramme |
| ISBN: | 9789814974585 |
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| 520 | 3 | |a Traditional banks are facing unprecedented disruption from challenger banks today. So why aren't more of them launching challenger banks of their own? Well, two high-profile examples - JP Morgan's Finn and RBS's Bo - were launched with much fanfare, but both shuttered after less than a year. In light of this, the success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. At every step of the way, he and his team went against established paradigms and bucked conventional wisdom to build ASEAN's first digital bank. Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries. For any leader or organisation starting on a major digital initiative, this book is a must-read. "What makes this playbook particularly valuable is that it is written by Dennis Khoo, one of the sharpest minds in the industry." - Mary Huen, CEO, Standard Chartered Hong Kong. | |
| 653 | 0 | |a Financial services industry--Technological innovations | |
| 653 | 0 | |a Internet banking | |
| 653 | 0 | |a Southeast Asia | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-981-5009-19-4 |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-035281081 | |
Datensatz im Suchindex
| _version_ | 1822483072716636160 |
|---|---|
| adam_text |
CONTENTS
FOREWORD
11
PREFACE
13
ACKNOWLEDGEMENTS
15
CHAPTER
1: THE
JOURNEY TO TMRW
17
CHAPTER
2: WHAT THE FUTURE HOLDS
28
2.1
THE FUTURE OF BANKING
31
2.2
DIFFERENCE
BETWEEN DIGITAL BANKING AND DIGITAL BANK
41
2.3
DISRUPTIVE INNOVATION VS SUSTAINING INNOVATION
50
2.4
CHALLENGES FACING LEGACY INCUMBENT BANKS
59
2.5
EXPERIENCE STARTS WITH ENGAGEMENT
66
2.6
WHAT SHOULD LEGACY BANKS DO?
71
CHAPTER
3: FIRST, GET THE BASICS RIGHT
77
3.1
IS BUILDING A DIGITAL BANK JUST ABOUT TECHNOLOGY?
79
3.2
WHAT'S ROLE OF DESIGN IN AN EXPERIENCE BUSINESS?
84
3.3
START WITH THE SOLUTION OR THE PROBLEM?
89
3.4
SME VS CONSUMER BANKING AS BEACHHEAD SEGMENTS?
92
3.5
DATA AND ITS
ROLE IN A DIGITAL BANK
97
3.6
ALTERNATIVE CREDIT SCORING AND ITS ROLE
102
3.7
DESIGNING A SEAMLESS
ONBOARDING EXPERIENCE
106
3.8
CORE BANKING AND ITS EVOLUTION
109
3.9
WHAT DO WE DO WITH PRODUCT?
115
CHAPTER
4: BUILDING A DIGITAL BANK
124
4.1
DESIGNING IT RIGHT
125
4.2
SELECTING AND
UNDERSTANDING YOUR SEGMENT
137
4.3
THE PATH TO PROFIT
141
4.4
THE ROLE OF SERVICE IN A DIGITAL BANK
150
4.5
HOW TO DIFFERENTIATE?
157
4.6
LEARNING AS A DIFFERENTIATOR
163
4.7
FOSTERING AN INNOVATIVE CULTURE
167
4.8
TALENT: WHAT TO LOOK FOR IN KEY HIRES?
172
LIST
OF
FIGUR
1.
TMRW'S
MARKETS BY HIGHER
2.
TMRW'S
AMBITION
AND NEW
3.
TMRW'S
VISION:
THE WORLD':
4.
TMRW
INDONESIA SINCE LAU
5.
WHAT
HAS TMRW ACHIEVED
6.
TMRW
APP SIGN-IN, MAIN AL
7.
AUTHOR
RECEIVING THE
2019
8.
EVOLUTION
OF CONSUMER BAN
9.
CHARGING
THE APPLE WIRELES
10.
THE
FUTURE OF RETAIL
BANKING
11.
VERTICAL
AND HORIZONTAL
INTE
12.
VERTICAL
AND HORIZONTAL
INTE
13.
HOW
DIGITAL BANKS
COMPETE
14.
NOKIA/APPLE
HANDSET REVER
15.
LEADING
DIGITAL BANKS IN THE
16.
SAMPLE
OF DIGITAL
BANKS LAU
17.
UNBANKED,
UNDERBANKED
AR
18.
SATMETRIX
NICE 2018 AVERS
19.
2018
CURRENT ACCOUNT NPSI
20.
LEGACY
BANKS' BIGGEST THRE
21.
WHAT
SHOULD LEGACY BANKS
22.
COST
ADVANTAGE OF
NEXT-GEI
23.
SCREENSHOTS
OF
TMRW THE
24.
START
WITH THE
PROBLEM VS S
25.
TMRW'S
ATGIE FLYWHEEL M
26.
ALGORITHMS COMMONLY USE
27.
FIRST TO FOURTH GENERATION O
28.
TMRW
SAVINGS GAME
29.
DESIGN
CHALLENGES
IN DIGITS
30.
PROPOSED
METHOD TO
GET FRL
31.
NORMAL SPACEBAR VS SHORT(
32.
UNDERSTANDING
DESIGN THIR
33.
PROPENSITY
TO
SWITCH BANKS
34.
EXAMPLE
OF DEEP-LINKING SC
4.9
ECOSYSTEM
(ITS MISUSE)
AND PARTNERSHIPS
177
410
BIGGEST OBSTACLES
YOU WILL FACE
185
CHAPTER
5: THE ALLDIGITALFUTURE
PLAYBOOK":
A STEP-BY-STEP GUIDE
FOR ANY DIGITAL
TRANSFORMATION
191
5.1
CUSTOMER
DIMENSION
198
5.1.1
SEGMENT AND GAPS
199
5.1.2
INSIGHTS,
EXPERIENCE AND PROCESS
204
5.2
BUSINESS DIMENSION
218
5.21
DIFFERENTIATION
220
5.2.2
PATH TO PROFIT
225
5.2.3
SCALING
232
5.2.4
CORE COMPETENCE
234
5.3
CAPABILITIES
241
5.3.1
DESIGN
244
5.3.2
METHODOLOGY
249
5.3.3
DATA
253
5.3.4
TECHNOLOGY
256
5.3.5
ECOSYSTEM
262
5.3.6
NEW DISCIPLINES
267
5.4
PEOPLE & LEADERSHIP
275
5.4.1
MISSION-VALUES
278
5.4.2
LEADERSHIP
291
5.4.3
TALENT GAP
309
5.4.4
STRUCTURE
317
CHAPTER
6: BEYOND
BANKING
331
REFERENCES
347
ABOUT
THE AUTHOR
357 |
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| isbn | 9789814974585 |
| language | English |
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| owner_facet | DE-523 |
| physical | 358 Seiten Illustrationen, Diagramme |
| publishDate | 2021 |
| publishDateSearch | 2021 |
| publishDateSort | 2021 |
| publisher | Marshall Cavendish Business |
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| spelling | Khoo, Dennis Verfasser aut Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank SG Marshall Cavendish Business 2021 358 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Traditional banks are facing unprecedented disruption from challenger banks today. So why aren't more of them launching challenger banks of their own? Well, two high-profile examples - JP Morgan's Finn and RBS's Bo - were launched with much fanfare, but both shuttered after less than a year. In light of this, the success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. At every step of the way, he and his team went against established paradigms and bucked conventional wisdom to build ASEAN's first digital bank. Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries. For any leader or organisation starting on a major digital initiative, this book is a must-read. "What makes this playbook particularly valuable is that it is written by Dennis Khoo, one of the sharpest minds in the industry." - Mary Huen, CEO, Standard Chartered Hong Kong. Financial services industry--Technological innovations Internet banking Southeast Asia Erscheint auch als Online-Ausgabe 978-981-5009-19-4 Digitalisierung Bibliothek HTW Berlin application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=035281081&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Khoo, Dennis Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title | Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title_auth | Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title_exact_search | Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title_full | Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title_fullStr | Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title_full_unstemmed | Driving Digital Transformation Lessons from Building the First ASEAN Digital Bank |
| title_short | Driving Digital Transformation |
| title_sort | driving digital transformation lessons from building the first asean digital bank |
| title_sub | Lessons from Building the First ASEAN Digital Bank |
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