Reimagining Operational Excellence: Inspirations from Asia
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Newark
John Wiley & Sons, Incorporated
2024
|
| Ausgabe: | 2nd ed |
| Online-Zugang: | DE-2070s |
| Beschreibung: | Description based on publisher supplied metadata and other sources |
| Beschreibung: | 1 Online-Ressource (306 Seiten) |
| ISBN: | 9781394239269 |
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| 505 | 8 | |a Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- Preface: The Next-Level Operations in the Next Curve -- Acknowledgments -- Chapter 1 Operations as the Center of Gravity: The Omnihouse Model -- Introducing a New Model of Entrepreneurial Marketing -- Reviewing Operational Excellence -- Moving Toward Flexible Operations -- Stretching the Flexibility Frontier -- Stretching the QCDS -- Stage 1: Divisional-Centric QCDS -- Stage 2: Company-Centric QCDS -- Stage 3: Customer-Centric QCDS -- Stage 4: Stakeholder-Centric QCDS -- Looking at the Impact of CI-EL and PI-PM on QCDS -- Creativity and QCDS -- Innovation and QCDS -- Entrepreneurship and QCDS -- Leadership and QCDS -- Productivity and QCDS -- Improvement and QCDS -- Professionalism and QCDS -- Management and QCDS -- Key Takeaways -- Chapter 2 Competing with the West: Asia as the Rising Model -- Asia in the 1960s: A Good Student -- Competing with the West: The Flying Geese Model -- Leader of the Geese: Japan -- From Low-Tech to High-Tech Industries: South Korea, Taiwan, Hong Kong, and Singapore -- The Next Industrialized Countries: Indonesia, Thailand, Malaysia, and the Philippines -- Key Moments of Competing with the West -- The Outstanding Middle Eastern Countries: The UAE and Qatar -- The Shift to Services -- East Versus West: A Non-Zero-Sum Game -- Pathways to Competing with the West -- The First Generation of Flying Geese -- The Second Generation of Flying Geese -- Competing with the West with the New Rules -- Sustainable Development Goals -- Environmental, Social, and Governance Goals -- Favorable New Conditions for SDGs -- Key Takeaways -- Chapter 3 The New Perspective of Quality: From Input to Impact -- Customization Effects on Quality -- Quality Versus Sustainability -- Reliability Is a Must -- Understanding and Managing Customer Expectations | |
| 505 | 8 | |a Moving Toward Stakeholder Centricity -- Quality Factor Input Alone Is Insufficient -- A Good Product Quality Is Not Enough -- A Robust Marketing Strategy Is Still Necessary -- Impact on Society Is the Name of the Game -- Measuring Impact -- Shifting from Company-Centric to Stakeholder-Centric -- Roles of Leadership and Management -- Key Takeaways -- Chapter 4 The New Perspective of Cost: From Cost-Cutting to Social Contributions -- Cost Management with Humanity -- PI-PM Concept in Action -- Operational Excellence and Humanity -- Entrepreneurial Cost-Cutting -- Voluntary Cost-Cutting -- Examples from Leaders Matter -- Building a Cost-Cutting Culture -- Cost-Cutting Driven By Business Landscape Changes -- Cost Reduction-Oriented Leadership -- Future Challenges for Cost Reduction -- Cost Reduction Through Technology and Outsourcing -- The Acceleration of Digital Transformation -- Adaptive Cost Management for Customer Value Optimization -- Providing Value to Customer -- The Implementation of Activity-Based Management -- Differentiated Social Values Contribution -- The Dawn of Ethical Capitalism -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 5 The New Perspective of Delivery: From On Estimate to On Conscience -- Delivering Goods: Past and Present -- Delivering Services: Past and Present -- The Details of Today's Tech-Driven Delivery Processes -- How Companies Have Responded Proactively to Tech Changes -- Shifting from On-Estimate to On-Conscience Delivery -- On-Estimate Delivery -- On-Schedule Delivery -- On-Demand Delivery -- On-Conscience Delivery -- Consequences of the 1PL to 6PL Shift -- Key Takeaways -- Chapter 6 The New Perspective of Service: From Standardization to Transformation -- Customer-Driven Service Improvement -- Characteristics of Services -- Service Improvement Based on Customer Evaluation | |
| 505 | 8 | |a Standardization-Based Service Blueprint -- Standardization in the Service Sector -- Challenges in Standardizing Services -- Blueprinting High Service Standard -- Data-Driven Personalization -- Challenges of Delivering Empathetic Services -- Personalized Services in the Information Era -- Agile in Mass Customization -- Implementing Mass Customization: The Airlines Case -- Adopting Next Tech for Agile Mass Customization -- Transformative Services -- The Urgency of Achieving SDGs Through Transformative Services -- Case of Transformative Services: Jakarta's Public Transportation -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 7 Creativity and Innovation in the New Operational Excellence: How the Korean Wave and Other Trends Are Affecting the World -- Samsung's Innovation Story -- The Birth of South Korean Creative Capability -- The Hallyu Effect -- South Korean Company and the New Operational Excellence -- Impact-Based Quality -- Social Values Contribution -- On-Conscience Delivery -- Transformational Service -- Lessons from Other Asian Countries -- ACLEDA Bank (Cambodia) -- AirAsia (Malaysia) -- Jollibee (Philippines) -- Thai Union (Thailand) -- Creativity, Innovation, and the New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 8 Entrepreneurship and Leadership in the New Operational Excellence: How Indian Passion Is Helping Build Dominance -- Made-in-India Leaders -- India: The Birthplace of Global Leaders -- IIT: The Symbol of India's Talent Competition -- Infosys Story -- Entrepreneurship, Leadership, and the New Operational Excellence -- Lessons from Other Asian Countries -- Eiger (Indonesia) -- Vinamilk (Vietnam) -- The Hong Kong and Shanghai Hotels, Limited (Hong Kong SAR) -- Future Leadership Challenges -- Key Takeaways | |
| 505 | 8 | |a Chapter 9 Productivity and Improvement in the New Operational Excellence: How the Japanese Spirit Goes Beyond Kaizen -- Toyota: The Story of Improvement and Innovation -- Toyota's Improvement Toward New Operational Excellence -- Japan: The Story of Country Improvement -- Japanese Economic Miracle -- The Kaizen Philosophy -- Stakeholder-Centric Productivity -- Improvement Toward Sustainability -- Cases from Other Asian Countries -- Grameenphone (Bangladesh) -- Gobi Cashmere (Mongolia) -- Dentiste (Thailand) -- Dilmah Tea (Sri Lanka) -- What's Next? -- Key Takeaways -- Chapter 10 Professionalism and Management in the New Operational Excellence: How Singapore's Attitude Is Becoming World-Class -- From Third World to First: The Professionalism and Management Journey -- Zooming into Singapore: The Evolution to Global Hub -- Singapore Airlines: Service Excellence and Cost-Effectiveness -- Changi Airport: Instill Professionalism and Management into People's DNA -- Port of Singapore Authority: Global Maritime Powerhouse -- Professionalism, Management, and New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 11 The Yin-Yang Advantage: How China Made the Impossible Possible -- Mao Zedong and His Great Cultural Revolution -- Deng Xiaoping's Pragmatic Leadership: The Door to Economic Revolution -- "Xi Jinping Thought" to Made Chinese Society Stronger -- The Yin-Yang Philosophy: Opposites But Balancing Each Other -- The Omni Capabilities: Preparation and Execution -- The Omni Capabilities of China After the Reforms -- Creativity and Innovation -- Entrepreneurship and Leadership -- Productivity and Improvement -- Professionalism and Management -- Zoom into the Greater China -- Hong Kong: World's Premier Trade, Business, and Financial Center -- Macau: A Different World -- Taiwan: The Metal Asian Tiger | |
| 505 | 8 | |a CI-EL, PI-PM, and Operational Excellence -- Excellence in Quality: Tencent's Quality Exploitation and Exploration -- Excellence in Cost: BYD's Decomposition and Decentralization Strategy -- Excellence in Delivery: Xiaomi's Winning Omnichannel Tactic -- Excellence in Service: Hot Pot Chain Haidilao's Beyond Happiness Culture -- The Challenges Ahead -- Greener China -- Aging Population -- Key Takeaways -- Epilogue: Countries, Capabilities, and Operational Excellence: The Impact of Nation Transformation on Corporate Competitiveness -- Appendix A: The Omnihouse Model: A Holistic Perspective of Entrepreneurial Marketing -- Appendix B: Inner Development Goals: A Pathway to Sustainable Development and Personal Growth -- Appendix C: Humane Entrepreneurship: The New Cornerstone of Modern Business -- The Human Cycle: Nurturing Happiness in the Workplace -- The Enterprise Cycle: Realizing the Vision -- Integration for Sustainability: Fostering Profit, People, and Planet -- Appendix D: Marketing ZEN: A Holistic Approach to Ethical and Sustainable Business -- The Evolving Landscape of Consumer Data and Ethics -- Introducing a New Framework: Marketing ZEN -- The Characteristics of Marketing ZEN -- The Steps of Implementing Marketing ZEN -- Notes -- About the Authors -- Index -- EULA. | |
| 700 | 1 | |a Kartajaya, Hermawan |e Sonstige |4 oth | |
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Datensatz im Suchindex
| _version_ | 1810687474310053888 |
|---|---|
| adam_text | |
| any_adam_object | |
| author | Kotler, Philip |
| author_facet | Kotler, Philip |
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| author_sort | Kotler, Philip |
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| building | Verbundindex |
| bvnumber | BV049877247 |
| collection | ZDB-30-PQE |
| contents | Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- Preface: The Next-Level Operations in the Next Curve -- Acknowledgments -- Chapter 1 Operations as the Center of Gravity: The Omnihouse Model -- Introducing a New Model of Entrepreneurial Marketing -- Reviewing Operational Excellence -- Moving Toward Flexible Operations -- Stretching the Flexibility Frontier -- Stretching the QCDS -- Stage 1: Divisional-Centric QCDS -- Stage 2: Company-Centric QCDS -- Stage 3: Customer-Centric QCDS -- Stage 4: Stakeholder-Centric QCDS -- Looking at the Impact of CI-EL and PI-PM on QCDS -- Creativity and QCDS -- Innovation and QCDS -- Entrepreneurship and QCDS -- Leadership and QCDS -- Productivity and QCDS -- Improvement and QCDS -- Professionalism and QCDS -- Management and QCDS -- Key Takeaways -- Chapter 2 Competing with the West: Asia as the Rising Model -- Asia in the 1960s: A Good Student -- Competing with the West: The Flying Geese Model -- Leader of the Geese: Japan -- From Low-Tech to High-Tech Industries: South Korea, Taiwan, Hong Kong, and Singapore -- The Next Industrialized Countries: Indonesia, Thailand, Malaysia, and the Philippines -- Key Moments of Competing with the West -- The Outstanding Middle Eastern Countries: The UAE and Qatar -- The Shift to Services -- East Versus West: A Non-Zero-Sum Game -- Pathways to Competing with the West -- The First Generation of Flying Geese -- The Second Generation of Flying Geese -- Competing with the West with the New Rules -- Sustainable Development Goals -- Environmental, Social, and Governance Goals -- Favorable New Conditions for SDGs -- Key Takeaways -- Chapter 3 The New Perspective of Quality: From Input to Impact -- Customization Effects on Quality -- Quality Versus Sustainability -- Reliability Is a Must -- Understanding and Managing Customer Expectations Moving Toward Stakeholder Centricity -- Quality Factor Input Alone Is Insufficient -- A Good Product Quality Is Not Enough -- A Robust Marketing Strategy Is Still Necessary -- Impact on Society Is the Name of the Game -- Measuring Impact -- Shifting from Company-Centric to Stakeholder-Centric -- Roles of Leadership and Management -- Key Takeaways -- Chapter 4 The New Perspective of Cost: From Cost-Cutting to Social Contributions -- Cost Management with Humanity -- PI-PM Concept in Action -- Operational Excellence and Humanity -- Entrepreneurial Cost-Cutting -- Voluntary Cost-Cutting -- Examples from Leaders Matter -- Building a Cost-Cutting Culture -- Cost-Cutting Driven By Business Landscape Changes -- Cost Reduction-Oriented Leadership -- Future Challenges for Cost Reduction -- Cost Reduction Through Technology and Outsourcing -- The Acceleration of Digital Transformation -- Adaptive Cost Management for Customer Value Optimization -- Providing Value to Customer -- The Implementation of Activity-Based Management -- Differentiated Social Values Contribution -- The Dawn of Ethical Capitalism -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 5 The New Perspective of Delivery: From On Estimate to On Conscience -- Delivering Goods: Past and Present -- Delivering Services: Past and Present -- The Details of Today's Tech-Driven Delivery Processes -- How Companies Have Responded Proactively to Tech Changes -- Shifting from On-Estimate to On-Conscience Delivery -- On-Estimate Delivery -- On-Schedule Delivery -- On-Demand Delivery -- On-Conscience Delivery -- Consequences of the 1PL to 6PL Shift -- Key Takeaways -- Chapter 6 The New Perspective of Service: From Standardization to Transformation -- Customer-Driven Service Improvement -- Characteristics of Services -- Service Improvement Based on Customer Evaluation Standardization-Based Service Blueprint -- Standardization in the Service Sector -- Challenges in Standardizing Services -- Blueprinting High Service Standard -- Data-Driven Personalization -- Challenges of Delivering Empathetic Services -- Personalized Services in the Information Era -- Agile in Mass Customization -- Implementing Mass Customization: The Airlines Case -- Adopting Next Tech for Agile Mass Customization -- Transformative Services -- The Urgency of Achieving SDGs Through Transformative Services -- Case of Transformative Services: Jakarta's Public Transportation -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 7 Creativity and Innovation in the New Operational Excellence: How the Korean Wave and Other Trends Are Affecting the World -- Samsung's Innovation Story -- The Birth of South Korean Creative Capability -- The Hallyu Effect -- South Korean Company and the New Operational Excellence -- Impact-Based Quality -- Social Values Contribution -- On-Conscience Delivery -- Transformational Service -- Lessons from Other Asian Countries -- ACLEDA Bank (Cambodia) -- AirAsia (Malaysia) -- Jollibee (Philippines) -- Thai Union (Thailand) -- Creativity, Innovation, and the New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 8 Entrepreneurship and Leadership in the New Operational Excellence: How Indian Passion Is Helping Build Dominance -- Made-in-India Leaders -- India: The Birthplace of Global Leaders -- IIT: The Symbol of India's Talent Competition -- Infosys Story -- Entrepreneurship, Leadership, and the New Operational Excellence -- Lessons from Other Asian Countries -- Eiger (Indonesia) -- Vinamilk (Vietnam) -- The Hong Kong and Shanghai Hotels, Limited (Hong Kong SAR) -- Future Leadership Challenges -- Key Takeaways Chapter 9 Productivity and Improvement in the New Operational Excellence: How the Japanese Spirit Goes Beyond Kaizen -- Toyota: The Story of Improvement and Innovation -- Toyota's Improvement Toward New Operational Excellence -- Japan: The Story of Country Improvement -- Japanese Economic Miracle -- The Kaizen Philosophy -- Stakeholder-Centric Productivity -- Improvement Toward Sustainability -- Cases from Other Asian Countries -- Grameenphone (Bangladesh) -- Gobi Cashmere (Mongolia) -- Dentiste (Thailand) -- Dilmah Tea (Sri Lanka) -- What's Next? -- Key Takeaways -- Chapter 10 Professionalism and Management in the New Operational Excellence: How Singapore's Attitude Is Becoming World-Class -- From Third World to First: The Professionalism and Management Journey -- Zooming into Singapore: The Evolution to Global Hub -- Singapore Airlines: Service Excellence and Cost-Effectiveness -- Changi Airport: Instill Professionalism and Management into People's DNA -- Port of Singapore Authority: Global Maritime Powerhouse -- Professionalism, Management, and New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 11 The Yin-Yang Advantage: How China Made the Impossible Possible -- Mao Zedong and His Great Cultural Revolution -- Deng Xiaoping's Pragmatic Leadership: The Door to Economic Revolution -- "Xi Jinping Thought" to Made Chinese Society Stronger -- The Yin-Yang Philosophy: Opposites But Balancing Each Other -- The Omni Capabilities: Preparation and Execution -- The Omni Capabilities of China After the Reforms -- Creativity and Innovation -- Entrepreneurship and Leadership -- Productivity and Improvement -- Professionalism and Management -- Zoom into the Greater China -- Hong Kong: World's Premier Trade, Business, and Financial Center -- Macau: A Different World -- Taiwan: The Metal Asian Tiger CI-EL, PI-PM, and Operational Excellence -- Excellence in Quality: Tencent's Quality Exploitation and Exploration -- Excellence in Cost: BYD's Decomposition and Decentralization Strategy -- Excellence in Delivery: Xiaomi's Winning Omnichannel Tactic -- Excellence in Service: Hot Pot Chain Haidilao's Beyond Happiness Culture -- The Challenges Ahead -- Greener China -- Aging Population -- Key Takeaways -- Epilogue: Countries, Capabilities, and Operational Excellence: The Impact of Nation Transformation on Corporate Competitiveness -- Appendix A: The Omnihouse Model: A Holistic Perspective of Entrepreneurial Marketing -- Appendix B: Inner Development Goals: A Pathway to Sustainable Development and Personal Growth -- Appendix C: Humane Entrepreneurship: The New Cornerstone of Modern Business -- The Human Cycle: Nurturing Happiness in the Workplace -- The Enterprise Cycle: Realizing the Vision -- Integration for Sustainability: Fostering Profit, People, and Planet -- Appendix D: Marketing ZEN: A Holistic Approach to Ethical and Sustainable Business -- The Evolving Landscape of Consumer Data and Ethics -- Introducing a New Framework: Marketing ZEN -- The Characteristics of Marketing ZEN -- The Steps of Implementing Marketing ZEN -- Notes -- About the Authors -- Index -- EULA. |
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| edition | 2nd ed |
| format | Electronic eBook |
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Leadership and Management -- Key Takeaways -- Chapter 4 The New Perspective of Cost: From Cost-Cutting to Social Contributions -- Cost Management with Humanity -- PI-PM Concept in Action -- Operational Excellence and Humanity -- Entrepreneurial Cost-Cutting -- Voluntary Cost-Cutting -- Examples from Leaders Matter -- Building a Cost-Cutting Culture -- Cost-Cutting Driven By Business Landscape Changes -- Cost Reduction-Oriented Leadership -- Future Challenges for Cost Reduction -- Cost Reduction Through Technology and Outsourcing -- The Acceleration of Digital Transformation -- Adaptive Cost Management for Customer Value Optimization -- Providing Value to Customer -- The Implementation of Activity-Based Management -- Differentiated Social Values Contribution -- The Dawn of Ethical Capitalism -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 5 The New Perspective of Delivery: From On Estimate to On Conscience -- Delivering Goods: Past and Present -- Delivering Services: Past and Present -- The Details of Today's Tech-Driven Delivery Processes -- How Companies Have Responded Proactively to Tech Changes -- Shifting from On-Estimate to On-Conscience Delivery -- On-Estimate Delivery -- On-Schedule Delivery -- On-Demand Delivery -- On-Conscience Delivery -- Consequences of the 1PL to 6PL Shift -- Key Takeaways -- Chapter 6 The New Perspective of Service: From Standardization to Transformation -- Customer-Driven Service Improvement -- Characteristics of Services -- Service Improvement Based on Customer Evaluation</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Standardization-Based Service Blueprint -- Standardization in the Service Sector -- Challenges in Standardizing Services -- Blueprinting High Service Standard -- Data-Driven Personalization -- Challenges of Delivering Empathetic Services -- Personalized Services in the Information Era -- Agile in Mass Customization -- Implementing Mass Customization: The Airlines Case -- Adopting Next Tech for Agile Mass Customization -- Transformative Services -- The Urgency of Achieving SDGs Through Transformative Services -- Case of Transformative Services: Jakarta's Public Transportation -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 7 Creativity and Innovation in the New Operational Excellence: How the Korean Wave and Other Trends Are Affecting the World -- Samsung's Innovation Story -- The Birth of South Korean Creative Capability -- The Hallyu Effect -- South Korean Company and the New Operational Excellence -- Impact-Based Quality -- Social Values Contribution -- On-Conscience Delivery -- Transformational Service -- Lessons from Other Asian Countries -- ACLEDA Bank (Cambodia) -- AirAsia (Malaysia) -- Jollibee (Philippines) -- Thai Union (Thailand) -- Creativity, Innovation, and the New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 8 Entrepreneurship and 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Grameenphone (Bangladesh) -- Gobi Cashmere (Mongolia) -- Dentiste (Thailand) -- Dilmah Tea (Sri Lanka) -- What's Next? -- Key Takeaways -- Chapter 10 Professionalism and Management in the New Operational Excellence: How Singapore's Attitude Is Becoming World-Class -- From Third World to First: The Professionalism and Management Journey -- Zooming into Singapore: The Evolution to Global Hub -- Singapore Airlines: Service Excellence and Cost-Effectiveness -- Changi Airport: Instill Professionalism and Management into People's DNA -- Port of Singapore Authority: Global Maritime Powerhouse -- Professionalism, Management, and New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 11 The Yin-Yang Advantage: How China Made the Impossible Possible -- Mao Zedong and His Great Cultural Revolution -- Deng Xiaoping's Pragmatic Leadership: The Door to Economic Revolution -- "Xi Jinping Thought" to Made Chinese Society Stronger -- The Yin-Yang Philosophy: Opposites But Balancing Each Other -- The Omni Capabilities: Preparation and Execution -- The Omni Capabilities of China After the Reforms -- Creativity and Innovation -- Entrepreneurship and Leadership -- Productivity and Improvement -- Professionalism and Management -- Zoom into the Greater China -- Hong Kong: World's Premier Trade, Business, and Financial Center -- Macau: A Different World -- Taiwan: The Metal Asian Tiger</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">CI-EL, PI-PM, and Operational Excellence -- Excellence in Quality: Tencent's Quality Exploitation and Exploration -- Excellence in Cost: BYD's Decomposition and Decentralization Strategy -- Excellence in Delivery: Xiaomi's Winning Omnichannel Tactic -- Excellence in Service: Hot Pot Chain Haidilao's Beyond Happiness Culture -- The Challenges Ahead -- Greener China -- Aging Population -- Key Takeaways -- Epilogue: Countries, Capabilities, and Operational Excellence: The Impact of Nation Transformation on Corporate Competitiveness -- Appendix A: The Omnihouse Model: A Holistic Perspective of Entrepreneurial Marketing -- Appendix B: Inner Development Goals: A Pathway to Sustainable Development and Personal Growth -- Appendix C: Humane Entrepreneurship: The New Cornerstone of Modern Business -- The Human Cycle: Nurturing Happiness in the Workplace -- The Enterprise Cycle: Realizing the Vision -- Integration for Sustainability: Fostering Profit, People, and Planet -- Appendix D: Marketing ZEN: A Holistic Approach to Ethical and Sustainable Business -- The Evolving Landscape of Consumer Data and Ethics -- Introducing a New Framework: Marketing ZEN -- The Characteristics of Marketing ZEN -- The Steps of Implementing Marketing ZEN -- Notes -- About the Authors -- Index -- EULA.</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kartajaya, Hermawan</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" 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| id | DE-604.BV049877247 |
| illustrated | Not Illustrated |
| indexdate | 2024-09-20T04:22:19Z |
| institution | BVB |
| isbn | 9781394239269 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-035216697 |
| oclc_num | 1451807351 |
| open_access_boolean | |
| owner | DE-2070s |
| owner_facet | DE-2070s |
| physical | 1 Online-Ressource (306 Seiten) |
| psigel | ZDB-30-PQE ZDB-30-PQE HWR_PDA_PQE |
| publishDate | 2024 |
| publishDateSearch | 2024 |
| publishDateSort | 2024 |
| publisher | John Wiley & Sons, Incorporated |
| record_format | marc |
| spelling | Kotler, Philip Verfasser aut Reimagining Operational Excellence Inspirations from Asia 2nd ed Newark John Wiley & Sons, Incorporated 2024 ©2024 1 Online-Ressource (306 Seiten) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- Preface: The Next-Level Operations in the Next Curve -- Acknowledgments -- Chapter 1 Operations as the Center of Gravity: The Omnihouse Model -- Introducing a New Model of Entrepreneurial Marketing -- Reviewing Operational Excellence -- Moving Toward Flexible Operations -- Stretching the Flexibility Frontier -- Stretching the QCDS -- Stage 1: Divisional-Centric QCDS -- Stage 2: Company-Centric QCDS -- Stage 3: Customer-Centric QCDS -- Stage 4: Stakeholder-Centric QCDS -- Looking at the Impact of CI-EL and PI-PM on QCDS -- Creativity and QCDS -- Innovation and QCDS -- Entrepreneurship and QCDS -- Leadership and QCDS -- Productivity and QCDS -- Improvement and QCDS -- Professionalism and QCDS -- Management and QCDS -- Key Takeaways -- Chapter 2 Competing with the West: Asia as the Rising Model -- Asia in the 1960s: A Good Student -- Competing with the West: The Flying Geese Model -- Leader of the Geese: Japan -- From Low-Tech to High-Tech Industries: South Korea, Taiwan, Hong Kong, and Singapore -- The Next Industrialized Countries: Indonesia, Thailand, Malaysia, and the Philippines -- Key Moments of Competing with the West -- The Outstanding Middle Eastern Countries: The UAE and Qatar -- The Shift to Services -- East Versus West: A Non-Zero-Sum Game -- Pathways to Competing with the West -- The First Generation of Flying Geese -- The Second Generation of Flying Geese -- Competing with the West with the New Rules -- Sustainable Development Goals -- Environmental, Social, and Governance Goals -- Favorable New Conditions for SDGs -- Key Takeaways -- Chapter 3 The New Perspective of Quality: From Input to Impact -- Customization Effects on Quality -- Quality Versus Sustainability -- Reliability Is a Must -- Understanding and Managing Customer Expectations Moving Toward Stakeholder Centricity -- Quality Factor Input Alone Is Insufficient -- A Good Product Quality Is Not Enough -- A Robust Marketing Strategy Is Still Necessary -- Impact on Society Is the Name of the Game -- Measuring Impact -- Shifting from Company-Centric to Stakeholder-Centric -- Roles of Leadership and Management -- Key Takeaways -- Chapter 4 The New Perspective of Cost: From Cost-Cutting to Social Contributions -- Cost Management with Humanity -- PI-PM Concept in Action -- Operational Excellence and Humanity -- Entrepreneurial Cost-Cutting -- Voluntary Cost-Cutting -- Examples from Leaders Matter -- Building a Cost-Cutting Culture -- Cost-Cutting Driven By Business Landscape Changes -- Cost Reduction-Oriented Leadership -- Future Challenges for Cost Reduction -- Cost Reduction Through Technology and Outsourcing -- The Acceleration of Digital Transformation -- Adaptive Cost Management for Customer Value Optimization -- Providing Value to Customer -- The Implementation of Activity-Based Management -- Differentiated Social Values Contribution -- The Dawn of Ethical Capitalism -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 5 The New Perspective of Delivery: From On Estimate to On Conscience -- Delivering Goods: Past and Present -- Delivering Services: Past and Present -- The Details of Today's Tech-Driven Delivery Processes -- How Companies Have Responded Proactively to Tech Changes -- Shifting from On-Estimate to On-Conscience Delivery -- On-Estimate Delivery -- On-Schedule Delivery -- On-Demand Delivery -- On-Conscience Delivery -- Consequences of the 1PL to 6PL Shift -- Key Takeaways -- Chapter 6 The New Perspective of Service: From Standardization to Transformation -- Customer-Driven Service Improvement -- Characteristics of Services -- Service Improvement Based on Customer Evaluation Standardization-Based Service Blueprint -- Standardization in the Service Sector -- Challenges in Standardizing Services -- Blueprinting High Service Standard -- Data-Driven Personalization -- Challenges of Delivering Empathetic Services -- Personalized Services in the Information Era -- Agile in Mass Customization -- Implementing Mass Customization: The Airlines Case -- Adopting Next Tech for Agile Mass Customization -- Transformative Services -- The Urgency of Achieving SDGs Through Transformative Services -- Case of Transformative Services: Jakarta's Public Transportation -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 7 Creativity and Innovation in the New Operational Excellence: How the Korean Wave and Other Trends Are Affecting the World -- Samsung's Innovation Story -- The Birth of South Korean Creative Capability -- The Hallyu Effect -- South Korean Company and the New Operational Excellence -- Impact-Based Quality -- Social Values Contribution -- On-Conscience Delivery -- Transformational Service -- Lessons from Other Asian Countries -- ACLEDA Bank (Cambodia) -- AirAsia (Malaysia) -- Jollibee (Philippines) -- Thai Union (Thailand) -- Creativity, Innovation, and the New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 8 Entrepreneurship and Leadership in the New Operational Excellence: How Indian Passion Is Helping Build Dominance -- Made-in-India Leaders -- India: The Birthplace of Global Leaders -- IIT: The Symbol of India's Talent Competition -- Infosys Story -- Entrepreneurship, Leadership, and the New Operational Excellence -- Lessons from Other Asian Countries -- Eiger (Indonesia) -- Vinamilk (Vietnam) -- The Hong Kong and Shanghai Hotels, Limited (Hong Kong SAR) -- Future Leadership Challenges -- Key Takeaways Chapter 9 Productivity and Improvement in the New Operational Excellence: How the Japanese Spirit Goes Beyond Kaizen -- Toyota: The Story of Improvement and Innovation -- Toyota's Improvement Toward New Operational Excellence -- Japan: The Story of Country Improvement -- Japanese Economic Miracle -- The Kaizen Philosophy -- Stakeholder-Centric Productivity -- Improvement Toward Sustainability -- Cases from Other Asian Countries -- Grameenphone (Bangladesh) -- Gobi Cashmere (Mongolia) -- Dentiste (Thailand) -- Dilmah Tea (Sri Lanka) -- What's Next? -- Key Takeaways -- Chapter 10 Professionalism and Management in the New Operational Excellence: How Singapore's Attitude Is Becoming World-Class -- From Third World to First: The Professionalism and Management Journey -- Zooming into Singapore: The Evolution to Global Hub -- Singapore Airlines: Service Excellence and Cost-Effectiveness -- Changi Airport: Instill Professionalism and Management into People's DNA -- Port of Singapore Authority: Global Maritime Powerhouse -- Professionalism, Management, and New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 11 The Yin-Yang Advantage: How China Made the Impossible Possible -- Mao Zedong and His Great Cultural Revolution -- Deng Xiaoping's Pragmatic Leadership: The Door to Economic Revolution -- "Xi Jinping Thought" to Made Chinese Society Stronger -- The Yin-Yang Philosophy: Opposites But Balancing Each Other -- The Omni Capabilities: Preparation and Execution -- The Omni Capabilities of China After the Reforms -- Creativity and Innovation -- Entrepreneurship and Leadership -- Productivity and Improvement -- Professionalism and Management -- Zoom into the Greater China -- Hong Kong: World's Premier Trade, Business, and Financial Center -- Macau: A Different World -- Taiwan: The Metal Asian Tiger CI-EL, PI-PM, and Operational Excellence -- Excellence in Quality: Tencent's Quality Exploitation and Exploration -- Excellence in Cost: BYD's Decomposition and Decentralization Strategy -- Excellence in Delivery: Xiaomi's Winning Omnichannel Tactic -- Excellence in Service: Hot Pot Chain Haidilao's Beyond Happiness Culture -- The Challenges Ahead -- Greener China -- Aging Population -- Key Takeaways -- Epilogue: Countries, Capabilities, and Operational Excellence: The Impact of Nation Transformation on Corporate Competitiveness -- Appendix A: The Omnihouse Model: A Holistic Perspective of Entrepreneurial Marketing -- Appendix B: Inner Development Goals: A Pathway to Sustainable Development and Personal Growth -- Appendix C: Humane Entrepreneurship: The New Cornerstone of Modern Business -- The Human Cycle: Nurturing Happiness in the Workplace -- The Enterprise Cycle: Realizing the Vision -- Integration for Sustainability: Fostering Profit, People, and Planet -- Appendix D: Marketing ZEN: A Holistic Approach to Ethical and Sustainable Business -- The Evolving Landscape of Consumer Data and Ethics -- Introducing a New Framework: Marketing ZEN -- The Characteristics of Marketing ZEN -- The Steps of Implementing Marketing ZEN -- Notes -- About the Authors -- Index -- EULA. Kartajaya, Hermawan Sonstige oth Mussry, Jacky Sonstige oth Erscheint auch als Druck-Ausgabe Kotler, Philip Reimagining Operational Excellence Newark : John Wiley & Sons, Incorporated,c2024 9781394239245 |
| spellingShingle | Kotler, Philip Reimagining Operational Excellence Inspirations from Asia Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- Preface: The Next-Level Operations in the Next Curve -- Acknowledgments -- Chapter 1 Operations as the Center of Gravity: The Omnihouse Model -- Introducing a New Model of Entrepreneurial Marketing -- Reviewing Operational Excellence -- Moving Toward Flexible Operations -- Stretching the Flexibility Frontier -- Stretching the QCDS -- Stage 1: Divisional-Centric QCDS -- Stage 2: Company-Centric QCDS -- Stage 3: Customer-Centric QCDS -- Stage 4: Stakeholder-Centric QCDS -- Looking at the Impact of CI-EL and PI-PM on QCDS -- Creativity and QCDS -- Innovation and QCDS -- Entrepreneurship and QCDS -- Leadership and QCDS -- Productivity and QCDS -- Improvement and QCDS -- Professionalism and QCDS -- Management and QCDS -- Key Takeaways -- Chapter 2 Competing with the West: Asia as the Rising Model -- Asia in the 1960s: A Good Student -- Competing with the West: The Flying Geese Model -- Leader of the Geese: Japan -- From Low-Tech to High-Tech Industries: South Korea, Taiwan, Hong Kong, and Singapore -- The Next Industrialized Countries: Indonesia, Thailand, Malaysia, and the Philippines -- Key Moments of Competing with the West -- The Outstanding Middle Eastern Countries: The UAE and Qatar -- The Shift to Services -- East Versus West: A Non-Zero-Sum Game -- Pathways to Competing with the West -- The First Generation of Flying Geese -- The Second Generation of Flying Geese -- Competing with the West with the New Rules -- Sustainable Development Goals -- Environmental, Social, and Governance Goals -- Favorable New Conditions for SDGs -- Key Takeaways -- Chapter 3 The New Perspective of Quality: From Input to Impact -- Customization Effects on Quality -- Quality Versus Sustainability -- Reliability Is a Must -- Understanding and Managing Customer Expectations Moving Toward Stakeholder Centricity -- Quality Factor Input Alone Is Insufficient -- A Good Product Quality Is Not Enough -- A Robust Marketing Strategy Is Still Necessary -- Impact on Society Is the Name of the Game -- Measuring Impact -- Shifting from Company-Centric to Stakeholder-Centric -- Roles of Leadership and Management -- Key Takeaways -- Chapter 4 The New Perspective of Cost: From Cost-Cutting to Social Contributions -- Cost Management with Humanity -- PI-PM Concept in Action -- Operational Excellence and Humanity -- Entrepreneurial Cost-Cutting -- Voluntary Cost-Cutting -- Examples from Leaders Matter -- Building a Cost-Cutting Culture -- Cost-Cutting Driven By Business Landscape Changes -- Cost Reduction-Oriented Leadership -- Future Challenges for Cost Reduction -- Cost Reduction Through Technology and Outsourcing -- The Acceleration of Digital Transformation -- Adaptive Cost Management for Customer Value Optimization -- Providing Value to Customer -- The Implementation of Activity-Based Management -- Differentiated Social Values Contribution -- The Dawn of Ethical Capitalism -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 5 The New Perspective of Delivery: From On Estimate to On Conscience -- Delivering Goods: Past and Present -- Delivering Services: Past and Present -- The Details of Today's Tech-Driven Delivery Processes -- How Companies Have Responded Proactively to Tech Changes -- Shifting from On-Estimate to On-Conscience Delivery -- On-Estimate Delivery -- On-Schedule Delivery -- On-Demand Delivery -- On-Conscience Delivery -- Consequences of the 1PL to 6PL Shift -- Key Takeaways -- Chapter 6 The New Perspective of Service: From Standardization to Transformation -- Customer-Driven Service Improvement -- Characteristics of Services -- Service Improvement Based on Customer Evaluation Standardization-Based Service Blueprint -- Standardization in the Service Sector -- Challenges in Standardizing Services -- Blueprinting High Service Standard -- Data-Driven Personalization -- Challenges of Delivering Empathetic Services -- Personalized Services in the Information Era -- Agile in Mass Customization -- Implementing Mass Customization: The Airlines Case -- Adopting Next Tech for Agile Mass Customization -- Transformative Services -- The Urgency of Achieving SDGs Through Transformative Services -- Case of Transformative Services: Jakarta's Public Transportation -- Shifting from Divisional-Centric to Stakeholder-Centric -- Key Takeaways -- Chapter 7 Creativity and Innovation in the New Operational Excellence: How the Korean Wave and Other Trends Are Affecting the World -- Samsung's Innovation Story -- The Birth of South Korean Creative Capability -- The Hallyu Effect -- South Korean Company and the New Operational Excellence -- Impact-Based Quality -- Social Values Contribution -- On-Conscience Delivery -- Transformational Service -- Lessons from Other Asian Countries -- ACLEDA Bank (Cambodia) -- AirAsia (Malaysia) -- Jollibee (Philippines) -- Thai Union (Thailand) -- Creativity, Innovation, and the New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 8 Entrepreneurship and Leadership in the New Operational Excellence: How Indian Passion Is Helping Build Dominance -- Made-in-India Leaders -- India: The Birthplace of Global Leaders -- IIT: The Symbol of India's Talent Competition -- Infosys Story -- Entrepreneurship, Leadership, and the New Operational Excellence -- Lessons from Other Asian Countries -- Eiger (Indonesia) -- Vinamilk (Vietnam) -- The Hong Kong and Shanghai Hotels, Limited (Hong Kong SAR) -- Future Leadership Challenges -- Key Takeaways Chapter 9 Productivity and Improvement in the New Operational Excellence: How the Japanese Spirit Goes Beyond Kaizen -- Toyota: The Story of Improvement and Innovation -- Toyota's Improvement Toward New Operational Excellence -- Japan: The Story of Country Improvement -- Japanese Economic Miracle -- The Kaizen Philosophy -- Stakeholder-Centric Productivity -- Improvement Toward Sustainability -- Cases from Other Asian Countries -- Grameenphone (Bangladesh) -- Gobi Cashmere (Mongolia) -- Dentiste (Thailand) -- Dilmah Tea (Sri Lanka) -- What's Next? -- Key Takeaways -- Chapter 10 Professionalism and Management in the New Operational Excellence: How Singapore's Attitude Is Becoming World-Class -- From Third World to First: The Professionalism and Management Journey -- Zooming into Singapore: The Evolution to Global Hub -- Singapore Airlines: Service Excellence and Cost-Effectiveness -- Changi Airport: Instill Professionalism and Management into People's DNA -- Port of Singapore Authority: Global Maritime Powerhouse -- Professionalism, Management, and New Operational Excellence -- The Challenges Ahead -- Key Takeaways -- Chapter 11 The Yin-Yang Advantage: How China Made the Impossible Possible -- Mao Zedong and His Great Cultural Revolution -- Deng Xiaoping's Pragmatic Leadership: The Door to Economic Revolution -- "Xi Jinping Thought" to Made Chinese Society Stronger -- The Yin-Yang Philosophy: Opposites But Balancing Each Other -- The Omni Capabilities: Preparation and Execution -- The Omni Capabilities of China After the Reforms -- Creativity and Innovation -- Entrepreneurship and Leadership -- Productivity and Improvement -- Professionalism and Management -- Zoom into the Greater China -- Hong Kong: World's Premier Trade, Business, and Financial Center -- Macau: A Different World -- Taiwan: The Metal Asian Tiger CI-EL, PI-PM, and Operational Excellence -- Excellence in Quality: Tencent's Quality Exploitation and Exploration -- Excellence in Cost: BYD's Decomposition and Decentralization Strategy -- Excellence in Delivery: Xiaomi's Winning Omnichannel Tactic -- Excellence in Service: Hot Pot Chain Haidilao's Beyond Happiness Culture -- The Challenges Ahead -- Greener China -- Aging Population -- Key Takeaways -- Epilogue: Countries, Capabilities, and Operational Excellence: The Impact of Nation Transformation on Corporate Competitiveness -- Appendix A: The Omnihouse Model: A Holistic Perspective of Entrepreneurial Marketing -- Appendix B: Inner Development Goals: A Pathway to Sustainable Development and Personal Growth -- Appendix C: Humane Entrepreneurship: The New Cornerstone of Modern Business -- The Human Cycle: Nurturing Happiness in the Workplace -- The Enterprise Cycle: Realizing the Vision -- Integration for Sustainability: Fostering Profit, People, and Planet -- Appendix D: Marketing ZEN: A Holistic Approach to Ethical and Sustainable Business -- The Evolving Landscape of Consumer Data and Ethics -- Introducing a New Framework: Marketing ZEN -- The Characteristics of Marketing ZEN -- The Steps of Implementing Marketing ZEN -- Notes -- About the Authors -- Index -- EULA. |
| title | Reimagining Operational Excellence Inspirations from Asia |
| title_auth | Reimagining Operational Excellence Inspirations from Asia |
| title_exact_search | Reimagining Operational Excellence Inspirations from Asia |
| title_full | Reimagining Operational Excellence Inspirations from Asia |
| title_fullStr | Reimagining Operational Excellence Inspirations from Asia |
| title_full_unstemmed | Reimagining Operational Excellence Inspirations from Asia |
| title_short | Reimagining Operational Excellence |
| title_sort | reimagining operational excellence inspirations from asia |
| title_sub | Inspirations from Asia |
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