Contemporary Approaches Studying Customer Experience in Tourism Research:
Contemporary Approaches Studying Customer Experience in Tourism Researchdevelops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages before, during and after
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley
Emerald Publishing Limited
2022
|
| Ausgabe: | 1st ed |
| Schlagworte: | |
| Online-Zugang: | DE-2070s |
| Zusammenfassung: | Contemporary Approaches Studying Customer Experience in Tourism Researchdevelops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages before, during and after |
| Beschreibung: | Description based on publisher supplied metadata and other sources |
| Beschreibung: | 1 Online-Ressource (329 Seiten) |
| ISBN: | 9781801176347 |
Internformat
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| 505 | 8 | |a Cover -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Editorial Review Board -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Copyright -- Dedication -- Table of Contents -- List of Abbreviations -- About the Editors -- About the Contributors -- Preface -- Acknowledgments -- I - Theoretical Foundations -- 1. Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ... -- Abstract -- Introduction -- Literature Review -- The Roots of Consumption Experience -- Revisiting the Concept of Experience -- Consumption Experience Perspectives -- Customer Experience -- Customer Experience and Tourism Field -- From Customer to Consumer Value: Conceptualization and Approaches -- Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology -- Consumer Value as a Framework Analysis to Customer Experience -- The Consumption Experience and Consumer Value in Tourism Research -- Methodological Discussion - The Customer's Introspection and Narration Relevance in Studying CX and CV -- Conclusion -- Glossary -- References -- 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ... -- Abstract -- Introduction -- Existing Reviews and Conceptualizations -- Method -- Results -- Articles and Citation Trends -- Top Contributing Journals and Studies -- Co-occurrence by All Keywords -- Bibliographic Coupling -- Cluster 1: Customer Experience in the Physical Environment -- Cluster 2: Technology-Oriented Customer Experience -- Cluster 3: Customer Experience as Driver of Well-Being -- Cluster 4: Emotional Value in the Consumption Experience -- Cluster 5: Behavioral Intentions-Oriented Customer Experience | |
| 505 | 8 | |a Cluster 6: Total Customer Experience -- Future Research Questions -- Discussion -- Theoretical Contributions -- Practical and Social Implications -- Conclusion -- Glossary -- References -- II - Methodological Development - From Interpretive, Integrative, to Organizational Approaches Studying CX -- 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience -- Abstract -- Introduction -- Approach -- Theoretical Underpinnings -- Setting the Stage -- Hermeneutic Phenomenology -- Putting the "I" in the Equation -- Framework Development -- Guidelines for Capturing the Experience Extremities -- Center the Self as Subject and Object of Observation -- Value the Ordinary -- Embrace Eclectic Techniques -- Move Along the Hermeneutic Circle -- Safeguard Depth of the Think Piece -- A Guiding Framework for Autohermeneutic Phenomenological Studies -- Conclusion -- Glossary -- References -- 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions -- Abstract -- Introduction -- Literature Review -- The Emergence of Netnography -- Netnography Guidelines -- Cyber-Customer Experience and User-Generated Content Through Netnography -- Cyber-Customer Experience and Flow Theory -- User-Generated Content and/Through Netnography -- Methodology -- Defining the Review Objective -- Data Collection -- Data Analysis -- Results and Discussion -- Conclusion -- Glossary -- Notes -- References -- 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues -- Abstract -- Introduction -- Affective Components of Customer Experience -- Measuring Affective Components of Customer Experience -- Self-Reported Scales -- Experience Sampling Method -- Social Media Sentiment Analysis -- Psychophysiological Measures -- Electrodermal Activity -- Electromyography -- Cardiovascular Measures -- Pupillometry | |
| 505 | 8 | |a Event-Related Potentials -- Functional MRI -- Conclusion -- Glossary -- References -- 6. Customer Experiential Knowledge-Process Competence in Driving Experience-Based Innovation: An Ethnography Lens in Well-B ... -- Abstract -- Introduction -- Literature Review -- The Service Experience Concept: The Phenomenological and Knowledge Views Through the Service-Dominant Logic Paradigm -- A Phenomenological Understanding of Tacit Knowledge -- The Ethnography Approach Studying Customer Experience -- Customer Knowledge Management and Customer Experiential Knowledge -- The Customer Knowledge Management Process -- Customer Experiential Knowledge -- Conceptualization -- Renewing the Thought on the Definition of Customer Experience -- The Customer Experiential Knowledge-Process Competence Definition -- Methodology -- Methodological Choices and Qualitative Items Generation of CEK-PC -- Analyses and Discussions -- Content Analysis -- The Acquisition Methods of CEK -- The Q-Sort Technique -- Conclusion -- Glossary -- References -- 7. The EA-Approach -- a Customer-Centered Management System to Produce, Manage, and Assess Relevant Experiences for the Hospi ... -- Abstract -- Introduction -- Literature Review -- Experiences and Resource Utilization -- The Business Perspective -- Resource-Based View and Core Competencies -- The Challenges -- Conceptualization -- Theoretical and Practical Advancements Within the Field -- Discussion -- The Inclusion of the Customer in the Process -- Readjust Offerings -- Conclusions -- Directions for Future Research -- Glossary -- References -- III - A Process View of CX Through Tourism Journey and Memorable Tourism Experience -- 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli With Service-Dominant Logic -- Abstract -- Introduction -- Memorable Digital Tourism Experiences | |
| 505 | 8 | |a Service-Dominant Logic in Tourism: New Perspective -- The Future of Memorable Digital Tourism Experience -- Practical Insights -- Methodological Insights -- Conclusion -- Glossary -- References -- 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample -- Abstract -- Introduction -- Tea and Tea Tourism -- Tea Tourism Applications in the World -- Tea Tourism and Memorable Tourist Experience -- The Purpose and Importance of the Study -- Method -- Results -- Information About Tea -- Tea-Related Environments -- The Taste of Tea -- Interaction -- Conclusion and Implications -- Glossary -- References -- IV - Nomological Network of CX Across Tourism Types -- 10. How to Engage Young Adults in Contemporary Arts? A Reflection on the Aesthetic Experience and Its Impact on Cultural To ... -- Abstract -- Introduction -- Customer Engagement in the Arts -- Methods -- Findings -- Arts Engagement: Construct -- Arts Engagement: Consequences -- Arts Engagement: Antecedents -- Involvement -- Sharing -- Comprehension -- Conclusion -- Acknowledgment -- References -- 11. Film-Induced Tourism: A Consumer Perspective -- Abstract -- Introduction -- Literature Review -- Film Tourism -- Tourism Experiences -- Film Tourism Experiences -- Conceptualizations -- Methodological Discussion -- Storytelling: The Contemporary Approach of Film Experience -- Conclusion -- Glossary -- References -- 12. The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis -- Abstract -- Introduction -- Literature Review -- Relevance of Customer Satisfaction in Customer Experience Studies -- Relevance of Online Reviews in Customer Experience Studies -- Antecedents of Customer Experience and Customer Satisfaction -- Customer Experience and Spatial Analysis -- Methodology -- Research Framework, Variables, and Model Specification -- Results | |
| 505 | 8 | |a Conclusions -- Glossary -- Acknowledgments -- References -- 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism During Crises -- Abstract -- Introduction -- Theoretical Background and Hypotheses Development -- Customer Experience -- CE as an Antecedent of CX -- CC as an Antecedent of CX -- CX's Impact on EA -- CX's Impact on CL -- Mediating Role of CX -- Methodology -- Data Collection and Research Design -- Variables and Measurement -- Analysis and Results -- Measurement Model Evaluation -- Structural Model Assessment -- Path Analysis -- Mediation Analysis -- Discussion and Implications -- Theoretical Implications -- Practical Implications -- Limitations and Future Research -- Glossary -- References -- Conclusion: Informing Customer Experience and Scope for Future Research -- Future Research Areas: An Overview -- References -- Index | |
| 520 | |a Contemporary Approaches Studying Customer Experience in Tourism Researchdevelops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages before, during and after | ||
| 650 | 4 | |a Tourism-Research-Methodology | |
| 650 | 4 | |a Tourists-Attitudes | |
| 700 | 1 | |a Ahmad Rather, Raouf |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Jaziri, Dhouha |t Contemporary Approaches Studying Customer Experience in Tourism Research |d Bingley : Emerald Publishing Limited,c2022 |z 9781801176330 |
| 912 | |a ZDB-30-PQE | ||
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-035213790 | |
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Datensatz im Suchindex
| _version_ | 1810600638636097536 |
|---|---|
| adam_text | |
| any_adam_object | |
| author | Jaziri, Dhouha |
| author_facet | Jaziri, Dhouha |
| author_role | aut |
| author_sort | Jaziri, Dhouha |
| author_variant | d j dj |
| building | Verbundindex |
| bvnumber | BV049874332 |
| collection | ZDB-30-PQE |
| contents | Cover -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Editorial Review Board -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Copyright -- Dedication -- Table of Contents -- List of Abbreviations -- About the Editors -- About the Contributors -- Preface -- Acknowledgments -- I - Theoretical Foundations -- 1. Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ... -- Abstract -- Introduction -- Literature Review -- The Roots of Consumption Experience -- Revisiting the Concept of Experience -- Consumption Experience Perspectives -- Customer Experience -- Customer Experience and Tourism Field -- From Customer to Consumer Value: Conceptualization and Approaches -- Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology -- Consumer Value as a Framework Analysis to Customer Experience -- The Consumption Experience and Consumer Value in Tourism Research -- Methodological Discussion - The Customer's Introspection and Narration Relevance in Studying CX and CV -- Conclusion -- Glossary -- References -- 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ... -- Abstract -- Introduction -- Existing Reviews and Conceptualizations -- Method -- Results -- Articles and Citation Trends -- Top Contributing Journals and Studies -- Co-occurrence by All Keywords -- Bibliographic Coupling -- Cluster 1: Customer Experience in the Physical Environment -- Cluster 2: Technology-Oriented Customer Experience -- Cluster 3: Customer Experience as Driver of Well-Being -- Cluster 4: Emotional Value in the Consumption Experience -- Cluster 5: Behavioral Intentions-Oriented Customer Experience Cluster 6: Total Customer Experience -- Future Research Questions -- Discussion -- Theoretical Contributions -- Practical and Social Implications -- Conclusion -- Glossary -- References -- II - Methodological Development - From Interpretive, Integrative, to Organizational Approaches Studying CX -- 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience -- Abstract -- Introduction -- Approach -- Theoretical Underpinnings -- Setting the Stage -- Hermeneutic Phenomenology -- Putting the "I" in the Equation -- Framework Development -- Guidelines for Capturing the Experience Extremities -- Center the Self as Subject and Object of Observation -- Value the Ordinary -- Embrace Eclectic Techniques -- Move Along the Hermeneutic Circle -- Safeguard Depth of the Think Piece -- A Guiding Framework for Autohermeneutic Phenomenological Studies -- Conclusion -- Glossary -- References -- 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions -- Abstract -- Introduction -- Literature Review -- The Emergence of Netnography -- Netnography Guidelines -- Cyber-Customer Experience and User-Generated Content Through Netnography -- Cyber-Customer Experience and Flow Theory -- User-Generated Content and/Through Netnography -- Methodology -- Defining the Review Objective -- Data Collection -- Data Analysis -- Results and Discussion -- Conclusion -- Glossary -- Notes -- References -- 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues -- Abstract -- Introduction -- Affective Components of Customer Experience -- Measuring Affective Components of Customer Experience -- Self-Reported Scales -- Experience Sampling Method -- Social Media Sentiment Analysis -- Psychophysiological Measures -- Electrodermal Activity -- Electromyography -- Cardiovascular Measures -- Pupillometry Event-Related Potentials -- Functional MRI -- Conclusion -- Glossary -- References -- 6. Customer Experiential Knowledge-Process Competence in Driving Experience-Based Innovation: An Ethnography Lens in Well-B ... -- Abstract -- Introduction -- Literature Review -- The Service Experience Concept: The Phenomenological and Knowledge Views Through the Service-Dominant Logic Paradigm -- A Phenomenological Understanding of Tacit Knowledge -- The Ethnography Approach Studying Customer Experience -- Customer Knowledge Management and Customer Experiential Knowledge -- The Customer Knowledge Management Process -- Customer Experiential Knowledge -- Conceptualization -- Renewing the Thought on the Definition of Customer Experience -- The Customer Experiential Knowledge-Process Competence Definition -- Methodology -- Methodological Choices and Qualitative Items Generation of CEK-PC -- Analyses and Discussions -- Content Analysis -- The Acquisition Methods of CEK -- The Q-Sort Technique -- Conclusion -- Glossary -- References -- 7. The EA-Approach -- a Customer-Centered Management System to Produce, Manage, and Assess Relevant Experiences for the Hospi ... -- Abstract -- Introduction -- Literature Review -- Experiences and Resource Utilization -- The Business Perspective -- Resource-Based View and Core Competencies -- The Challenges -- Conceptualization -- Theoretical and Practical Advancements Within the Field -- Discussion -- The Inclusion of the Customer in the Process -- Readjust Offerings -- Conclusions -- Directions for Future Research -- Glossary -- References -- III - A Process View of CX Through Tourism Journey and Memorable Tourism Experience -- 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli With Service-Dominant Logic -- Abstract -- Introduction -- Memorable Digital Tourism Experiences Service-Dominant Logic in Tourism: New Perspective -- The Future of Memorable Digital Tourism Experience -- Practical Insights -- Methodological Insights -- Conclusion -- Glossary -- References -- 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample -- Abstract -- Introduction -- Tea and Tea Tourism -- Tea Tourism Applications in the World -- Tea Tourism and Memorable Tourist Experience -- The Purpose and Importance of the Study -- Method -- Results -- Information About Tea -- Tea-Related Environments -- The Taste of Tea -- Interaction -- Conclusion and Implications -- Glossary -- References -- IV - Nomological Network of CX Across Tourism Types -- 10. How to Engage Young Adults in Contemporary Arts? A Reflection on the Aesthetic Experience and Its Impact on Cultural To ... -- Abstract -- Introduction -- Customer Engagement in the Arts -- Methods -- Findings -- Arts Engagement: Construct -- Arts Engagement: Consequences -- Arts Engagement: Antecedents -- Involvement -- Sharing -- Comprehension -- Conclusion -- Acknowledgment -- References -- 11. Film-Induced Tourism: A Consumer Perspective -- Abstract -- Introduction -- Literature Review -- Film Tourism -- Tourism Experiences -- Film Tourism Experiences -- Conceptualizations -- Methodological Discussion -- Storytelling: The Contemporary Approach of Film Experience -- Conclusion -- Glossary -- References -- 12. The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis -- Abstract -- Introduction -- Literature Review -- Relevance of Customer Satisfaction in Customer Experience Studies -- Relevance of Online Reviews in Customer Experience Studies -- Antecedents of Customer Experience and Customer Satisfaction -- Customer Experience and Spatial Analysis -- Methodology -- Research Framework, Variables, and Model Specification -- Results Conclusions -- Glossary -- Acknowledgments -- References -- 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism During Crises -- Abstract -- Introduction -- Theoretical Background and Hypotheses Development -- Customer Experience -- CE as an Antecedent of CX -- CC as an Antecedent of CX -- CX's Impact on EA -- CX's Impact on CL -- Mediating Role of CX -- Methodology -- Data Collection and Research Design -- Variables and Measurement -- Analysis and Results -- Measurement Model Evaluation -- Structural Model Assessment -- Path Analysis -- Mediation Analysis -- Discussion and Implications -- Theoretical Implications -- Practical Implications -- Limitations and Future Research -- Glossary -- References -- Conclusion: Informing Customer Experience and Scope for Future Research -- Future Research Areas: An Overview -- References -- Index |
| ctrlnum | (ZDB-30-PQE)EBC7054754 (ZDB-30-PAD)EBC7054754 (ZDB-89-EBL)EBL7054754 (OCoLC)1338835519 (DE-599)BVBBV049874332 |
| dewey-full | 658.8 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8 |
| dewey-search | 658.8 |
| dewey-sort | 3658.8 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
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Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ... -- Abstract -- Introduction -- Literature Review -- The Roots of Consumption Experience -- Revisiting the Concept of Experience -- Consumption Experience Perspectives -- Customer Experience -- Customer Experience and Tourism Field -- From Customer to Consumer Value: Conceptualization and Approaches -- Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology -- Consumer Value as a Framework Analysis to Customer Experience -- The Consumption Experience and Consumer Value in Tourism Research -- Methodological Discussion - The Customer's Introspection and Narration Relevance in Studying CX and CV -- Conclusion -- Glossary -- References -- 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ... -- Abstract -- Introduction -- Existing Reviews and Conceptualizations -- Method -- Results -- Articles and Citation Trends -- Top Contributing Journals and Studies -- Co-occurrence by All Keywords -- Bibliographic Coupling -- Cluster 1: Customer Experience in the Physical Environment -- Cluster 2: Technology-Oriented Customer Experience -- Cluster 3: Customer Experience as Driver of Well-Being -- Cluster 4: Emotional Value in the Consumption Experience -- Cluster 5: Behavioral Intentions-Oriented Customer Experience</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Cluster 6: Total Customer Experience -- Future Research Questions -- Discussion -- Theoretical Contributions -- Practical and Social Implications -- Conclusion -- Glossary -- References -- II - Methodological Development - From Interpretive, Integrative, to Organizational Approaches Studying CX -- 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience -- Abstract -- Introduction -- Approach -- Theoretical Underpinnings -- Setting the Stage -- Hermeneutic Phenomenology -- Putting the "I" in the Equation -- Framework Development -- Guidelines for Capturing the Experience Extremities -- Center the Self as Subject and Object of Observation -- Value the Ordinary -- Embrace Eclectic Techniques -- Move Along the Hermeneutic Circle -- Safeguard Depth of the Think Piece -- A Guiding Framework for Autohermeneutic Phenomenological Studies -- Conclusion -- Glossary -- References -- 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions -- Abstract -- Introduction -- Literature Review -- The Emergence of Netnography -- Netnography Guidelines -- Cyber-Customer Experience and User-Generated Content Through Netnography -- Cyber-Customer Experience and Flow Theory -- User-Generated Content and/Through Netnography -- Methodology -- Defining the Review Objective -- Data Collection -- Data Analysis -- Results and Discussion -- Conclusion -- Glossary -- Notes -- References -- 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues -- Abstract -- Introduction -- Affective Components of Customer Experience -- Measuring Affective Components of Customer Experience -- Self-Reported Scales -- Experience Sampling Method -- Social Media Sentiment Analysis -- Psychophysiological Measures -- Electrodermal Activity -- Electromyography -- Cardiovascular Measures -- Pupillometry</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Event-Related Potentials -- Functional MRI -- Conclusion -- Glossary -- References -- 6. Customer Experiential Knowledge-Process Competence in Driving Experience-Based Innovation: An Ethnography Lens in Well-B ... -- Abstract -- Introduction -- Literature Review -- The Service Experience Concept: The Phenomenological and Knowledge Views Through the Service-Dominant Logic Paradigm -- A Phenomenological Understanding of Tacit Knowledge -- The Ethnography Approach Studying Customer Experience -- Customer Knowledge Management and Customer Experiential Knowledge -- The Customer Knowledge Management Process -- Customer Experiential Knowledge -- Conceptualization -- Renewing the Thought on the Definition of Customer Experience -- The Customer Experiential Knowledge-Process Competence Definition -- Methodology -- Methodological Choices and Qualitative Items Generation of CEK-PC -- Analyses and Discussions -- Content Analysis -- The Acquisition Methods of CEK -- The Q-Sort Technique -- Conclusion -- Glossary -- References -- 7. The EA-Approach -- a Customer-Centered Management System to Produce, Manage, and Assess Relevant Experiences for the Hospi ... -- Abstract -- Introduction -- Literature Review -- Experiences and Resource Utilization -- The Business Perspective -- Resource-Based View and Core Competencies -- The Challenges -- Conceptualization -- Theoretical and Practical Advancements Within the Field -- Discussion -- The Inclusion of the Customer in the Process -- Readjust Offerings -- Conclusions -- Directions for Future Research -- Glossary -- References -- III - A Process View of CX Through Tourism Journey and Memorable Tourism Experience -- 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli With Service-Dominant Logic -- Abstract -- Introduction -- Memorable Digital Tourism Experiences</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Service-Dominant Logic in Tourism: New Perspective -- The Future of Memorable Digital Tourism Experience -- Practical Insights -- Methodological Insights -- Conclusion -- Glossary -- References -- 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample -- Abstract -- Introduction -- Tea and Tea Tourism -- Tea Tourism Applications in the World -- Tea Tourism and Memorable Tourist Experience -- The Purpose and Importance of the Study -- Method -- Results -- Information About Tea -- Tea-Related Environments -- The Taste of Tea -- Interaction -- Conclusion and Implications -- Glossary -- References -- IV - Nomological Network of CX Across Tourism Types -- 10. How to Engage Young Adults in Contemporary Arts? A Reflection on the Aesthetic Experience and Its Impact on Cultural To ... -- Abstract -- Introduction -- Customer Engagement in the Arts -- Methods -- Findings -- Arts Engagement: Construct -- Arts Engagement: Consequences -- Arts Engagement: Antecedents -- Involvement -- Sharing -- Comprehension -- Conclusion -- Acknowledgment -- References -- 11. Film-Induced Tourism: A Consumer Perspective -- Abstract -- Introduction -- Literature Review -- Film Tourism -- Tourism Experiences -- Film Tourism Experiences -- Conceptualizations -- Methodological Discussion -- Storytelling: The Contemporary Approach of Film Experience -- Conclusion -- Glossary -- References -- 12. The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis -- Abstract -- Introduction -- Literature Review -- Relevance of Customer Satisfaction in Customer Experience Studies -- Relevance of Online Reviews in Customer Experience Studies -- Antecedents of Customer Experience and Customer Satisfaction -- Customer Experience and Spatial Analysis -- Methodology -- Research Framework, Variables, and Model Specification -- Results</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Conclusions -- Glossary -- Acknowledgments -- References -- 13. 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| id | DE-604.BV049874332 |
| illustrated | Not Illustrated |
| indexdate | 2024-09-19T05:22:06Z |
| institution | BVB |
| isbn | 9781801176347 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-035213790 |
| oclc_num | 1338835519 |
| open_access_boolean | |
| owner | DE-2070s |
| owner_facet | DE-2070s |
| physical | 1 Online-Ressource (329 Seiten) |
| psigel | ZDB-30-PQE ZDB-30-PQE HWR_PDA_PQE |
| publishDate | 2022 |
| publishDateSearch | 2022 |
| publishDateSort | 2022 |
| publisher | Emerald Publishing Limited |
| record_format | marc |
| spelling | Jaziri, Dhouha Verfasser aut Contemporary Approaches Studying Customer Experience in Tourism Research 1st ed Bingley Emerald Publishing Limited 2022 ©2022 1 Online-Ressource (329 Seiten) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources Cover -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Editorial Review Board -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Copyright -- Dedication -- Table of Contents -- List of Abbreviations -- About the Editors -- About the Contributors -- Preface -- Acknowledgments -- I - Theoretical Foundations -- 1. Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ... -- Abstract -- Introduction -- Literature Review -- The Roots of Consumption Experience -- Revisiting the Concept of Experience -- Consumption Experience Perspectives -- Customer Experience -- Customer Experience and Tourism Field -- From Customer to Consumer Value: Conceptualization and Approaches -- Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology -- Consumer Value as a Framework Analysis to Customer Experience -- The Consumption Experience and Consumer Value in Tourism Research -- Methodological Discussion - The Customer's Introspection and Narration Relevance in Studying CX and CV -- Conclusion -- Glossary -- References -- 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ... -- Abstract -- Introduction -- Existing Reviews and Conceptualizations -- Method -- Results -- Articles and Citation Trends -- Top Contributing Journals and Studies -- Co-occurrence by All Keywords -- Bibliographic Coupling -- Cluster 1: Customer Experience in the Physical Environment -- Cluster 2: Technology-Oriented Customer Experience -- Cluster 3: Customer Experience as Driver of Well-Being -- Cluster 4: Emotional Value in the Consumption Experience -- Cluster 5: Behavioral Intentions-Oriented Customer Experience Cluster 6: Total Customer Experience -- Future Research Questions -- Discussion -- Theoretical Contributions -- Practical and Social Implications -- Conclusion -- Glossary -- References -- II - Methodological Development - From Interpretive, Integrative, to Organizational Approaches Studying CX -- 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience -- Abstract -- Introduction -- Approach -- Theoretical Underpinnings -- Setting the Stage -- Hermeneutic Phenomenology -- Putting the "I" in the Equation -- Framework Development -- Guidelines for Capturing the Experience Extremities -- Center the Self as Subject and Object of Observation -- Value the Ordinary -- Embrace Eclectic Techniques -- Move Along the Hermeneutic Circle -- Safeguard Depth of the Think Piece -- A Guiding Framework for Autohermeneutic Phenomenological Studies -- Conclusion -- Glossary -- References -- 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions -- Abstract -- Introduction -- Literature Review -- The Emergence of Netnography -- Netnography Guidelines -- Cyber-Customer Experience and User-Generated Content Through Netnography -- Cyber-Customer Experience and Flow Theory -- User-Generated Content and/Through Netnography -- Methodology -- Defining the Review Objective -- Data Collection -- Data Analysis -- Results and Discussion -- Conclusion -- Glossary -- Notes -- References -- 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues -- Abstract -- Introduction -- Affective Components of Customer Experience -- Measuring Affective Components of Customer Experience -- Self-Reported Scales -- Experience Sampling Method -- Social Media Sentiment Analysis -- Psychophysiological Measures -- Electrodermal Activity -- Electromyography -- Cardiovascular Measures -- Pupillometry Event-Related Potentials -- Functional MRI -- Conclusion -- Glossary -- References -- 6. Customer Experiential Knowledge-Process Competence in Driving Experience-Based Innovation: An Ethnography Lens in Well-B ... -- Abstract -- Introduction -- Literature Review -- The Service Experience Concept: The Phenomenological and Knowledge Views Through the Service-Dominant Logic Paradigm -- A Phenomenological Understanding of Tacit Knowledge -- The Ethnography Approach Studying Customer Experience -- Customer Knowledge Management and Customer Experiential Knowledge -- The Customer Knowledge Management Process -- Customer Experiential Knowledge -- Conceptualization -- Renewing the Thought on the Definition of Customer Experience -- The Customer Experiential Knowledge-Process Competence Definition -- Methodology -- Methodological Choices and Qualitative Items Generation of CEK-PC -- Analyses and Discussions -- Content Analysis -- The Acquisition Methods of CEK -- The Q-Sort Technique -- Conclusion -- Glossary -- References -- 7. The EA-Approach -- a Customer-Centered Management System to Produce, Manage, and Assess Relevant Experiences for the Hospi ... -- Abstract -- Introduction -- Literature Review -- Experiences and Resource Utilization -- The Business Perspective -- Resource-Based View and Core Competencies -- The Challenges -- Conceptualization -- Theoretical and Practical Advancements Within the Field -- Discussion -- The Inclusion of the Customer in the Process -- Readjust Offerings -- Conclusions -- Directions for Future Research -- Glossary -- References -- III - A Process View of CX Through Tourism Journey and Memorable Tourism Experience -- 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli With Service-Dominant Logic -- Abstract -- Introduction -- Memorable Digital Tourism Experiences Service-Dominant Logic in Tourism: New Perspective -- The Future of Memorable Digital Tourism Experience -- Practical Insights -- Methodological Insights -- Conclusion -- Glossary -- References -- 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample -- Abstract -- Introduction -- Tea and Tea Tourism -- Tea Tourism Applications in the World -- Tea Tourism and Memorable Tourist Experience -- The Purpose and Importance of the Study -- Method -- Results -- Information About Tea -- Tea-Related Environments -- The Taste of Tea -- Interaction -- Conclusion and Implications -- Glossary -- References -- IV - Nomological Network of CX Across Tourism Types -- 10. How to Engage Young Adults in Contemporary Arts? A Reflection on the Aesthetic Experience and Its Impact on Cultural To ... -- Abstract -- Introduction -- Customer Engagement in the Arts -- Methods -- Findings -- Arts Engagement: Construct -- Arts Engagement: Consequences -- Arts Engagement: Antecedents -- Involvement -- Sharing -- Comprehension -- Conclusion -- Acknowledgment -- References -- 11. Film-Induced Tourism: A Consumer Perspective -- Abstract -- Introduction -- Literature Review -- Film Tourism -- Tourism Experiences -- Film Tourism Experiences -- Conceptualizations -- Methodological Discussion -- Storytelling: The Contemporary Approach of Film Experience -- Conclusion -- Glossary -- References -- 12. The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis -- Abstract -- Introduction -- Literature Review -- Relevance of Customer Satisfaction in Customer Experience Studies -- Relevance of Online Reviews in Customer Experience Studies -- Antecedents of Customer Experience and Customer Satisfaction -- Customer Experience and Spatial Analysis -- Methodology -- Research Framework, Variables, and Model Specification -- Results Conclusions -- Glossary -- Acknowledgments -- References -- 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism During Crises -- Abstract -- Introduction -- Theoretical Background and Hypotheses Development -- Customer Experience -- CE as an Antecedent of CX -- CC as an Antecedent of CX -- CX's Impact on EA -- CX's Impact on CL -- Mediating Role of CX -- Methodology -- Data Collection and Research Design -- Variables and Measurement -- Analysis and Results -- Measurement Model Evaluation -- Structural Model Assessment -- Path Analysis -- Mediation Analysis -- Discussion and Implications -- Theoretical Implications -- Practical Implications -- Limitations and Future Research -- Glossary -- References -- Conclusion: Informing Customer Experience and Scope for Future Research -- Future Research Areas: An Overview -- References -- Index Contemporary Approaches Studying Customer Experience in Tourism Researchdevelops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages before, during and after Tourism-Research-Methodology Tourists-Attitudes Ahmad Rather, Raouf Sonstige oth Erscheint auch als Druck-Ausgabe Jaziri, Dhouha Contemporary Approaches Studying Customer Experience in Tourism Research Bingley : Emerald Publishing Limited,c2022 9781801176330 |
| spellingShingle | Jaziri, Dhouha Contemporary Approaches Studying Customer Experience in Tourism Research Cover -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Editorial Review Board -- Contemporary Approaches Studying Customer Experience in Tourism Research -- Copyright -- Dedication -- Table of Contents -- List of Abbreviations -- About the Editors -- About the Contributors -- Preface -- Acknowledgments -- I - Theoretical Foundations -- 1. Readdressing the Consumption Experience, Customer Experience, and Consumer Value: A Happy Marriage Blessed by Introspect ... -- Abstract -- Introduction -- Literature Review -- The Roots of Consumption Experience -- Revisiting the Concept of Experience -- Consumption Experience Perspectives -- Customer Experience -- Customer Experience and Tourism Field -- From Customer to Consumer Value: Conceptualization and Approaches -- Discussion on Customer Experience and Consumer Value: A Happy Marriage in Conceptualization and Methodology -- Consumer Value as a Framework Analysis to Customer Experience -- The Consumption Experience and Consumer Value in Tourism Research -- Methodological Discussion - The Customer's Introspection and Narration Relevance in Studying CX and CV -- Conclusion -- Glossary -- References -- 2. Customer Experience in Tourism and Hospitality: What Do We Know and What Should We Know? Insights From a Bibliometric An ... -- Abstract -- Introduction -- Existing Reviews and Conceptualizations -- Method -- Results -- Articles and Citation Trends -- Top Contributing Journals and Studies -- Co-occurrence by All Keywords -- Bibliographic Coupling -- Cluster 1: Customer Experience in the Physical Environment -- Cluster 2: Technology-Oriented Customer Experience -- Cluster 3: Customer Experience as Driver of Well-Being -- Cluster 4: Emotional Value in the Consumption Experience -- Cluster 5: Behavioral Intentions-Oriented Customer Experience Cluster 6: Total Customer Experience -- Future Research Questions -- Discussion -- Theoretical Contributions -- Practical and Social Implications -- Conclusion -- Glossary -- References -- II - Methodological Development - From Interpretive, Integrative, to Organizational Approaches Studying CX -- 3. Calling on Autohermeneutic Phenomenology to Delve Into the Deeper Levels of Experience -- Abstract -- Introduction -- Approach -- Theoretical Underpinnings -- Setting the Stage -- Hermeneutic Phenomenology -- Putting the "I" in the Equation -- Framework Development -- Guidelines for Capturing the Experience Extremities -- Center the Self as Subject and Object of Observation -- Value the Ordinary -- Embrace Eclectic Techniques -- Move Along the Hermeneutic Circle -- Safeguard Depth of the Think Piece -- A Guiding Framework for Autohermeneutic Phenomenological Studies -- Conclusion -- Glossary -- References -- 4. A Netnographic Approach on Cyber-Customer Experience in Online Visitor Attractions -- Abstract -- Introduction -- Literature Review -- The Emergence of Netnography -- Netnography Guidelines -- Cyber-Customer Experience and User-Generated Content Through Netnography -- Cyber-Customer Experience and Flow Theory -- User-Generated Content and/Through Netnography -- Methodology -- Defining the Review Objective -- Data Collection -- Data Analysis -- Results and Discussion -- Conclusion -- Glossary -- Notes -- References -- 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues -- Abstract -- Introduction -- Affective Components of Customer Experience -- Measuring Affective Components of Customer Experience -- Self-Reported Scales -- Experience Sampling Method -- Social Media Sentiment Analysis -- Psychophysiological Measures -- Electrodermal Activity -- Electromyography -- Cardiovascular Measures -- Pupillometry Event-Related Potentials -- Functional MRI -- Conclusion -- Glossary -- References -- 6. Customer Experiential Knowledge-Process Competence in Driving Experience-Based Innovation: An Ethnography Lens in Well-B ... -- Abstract -- Introduction -- Literature Review -- The Service Experience Concept: The Phenomenological and Knowledge Views Through the Service-Dominant Logic Paradigm -- A Phenomenological Understanding of Tacit Knowledge -- The Ethnography Approach Studying Customer Experience -- Customer Knowledge Management and Customer Experiential Knowledge -- The Customer Knowledge Management Process -- Customer Experiential Knowledge -- Conceptualization -- Renewing the Thought on the Definition of Customer Experience -- The Customer Experiential Knowledge-Process Competence Definition -- Methodology -- Methodological Choices and Qualitative Items Generation of CEK-PC -- Analyses and Discussions -- Content Analysis -- The Acquisition Methods of CEK -- The Q-Sort Technique -- Conclusion -- Glossary -- References -- 7. The EA-Approach -- a Customer-Centered Management System to Produce, Manage, and Assess Relevant Experiences for the Hospi ... -- Abstract -- Introduction -- Literature Review -- Experiences and Resource Utilization -- The Business Perspective -- Resource-Based View and Core Competencies -- The Challenges -- Conceptualization -- Theoretical and Practical Advancements Within the Field -- Discussion -- The Inclusion of the Customer in the Process -- Readjust Offerings -- Conclusions -- Directions for Future Research -- Glossary -- References -- III - A Process View of CX Through Tourism Journey and Memorable Tourism Experience -- 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli With Service-Dominant Logic -- Abstract -- Introduction -- Memorable Digital Tourism Experiences Service-Dominant Logic in Tourism: New Perspective -- The Future of Memorable Digital Tourism Experience -- Practical Insights -- Methodological Insights -- Conclusion -- Glossary -- References -- 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample -- Abstract -- Introduction -- Tea and Tea Tourism -- Tea Tourism Applications in the World -- Tea Tourism and Memorable Tourist Experience -- The Purpose and Importance of the Study -- Method -- Results -- Information About Tea -- Tea-Related Environments -- The Taste of Tea -- Interaction -- Conclusion and Implications -- Glossary -- References -- IV - Nomological Network of CX Across Tourism Types -- 10. How to Engage Young Adults in Contemporary Arts? A Reflection on the Aesthetic Experience and Its Impact on Cultural To ... -- Abstract -- Introduction -- Customer Engagement in the Arts -- Methods -- Findings -- Arts Engagement: Construct -- Arts Engagement: Consequences -- Arts Engagement: Antecedents -- Involvement -- Sharing -- Comprehension -- Conclusion -- Acknowledgment -- References -- 11. Film-Induced Tourism: A Consumer Perspective -- Abstract -- Introduction -- Literature Review -- Film Tourism -- Tourism Experiences -- Film Tourism Experiences -- Conceptualizations -- Methodological Discussion -- Storytelling: The Contemporary Approach of Film Experience -- Conclusion -- Glossary -- References -- 12. The Power of Price and Quality to Explain Customer Satisfaction Through Spatial Analysis -- Abstract -- Introduction -- Literature Review -- Relevance of Customer Satisfaction in Customer Experience Studies -- Relevance of Online Reviews in Customer Experience Studies -- Antecedents of Customer Experience and Customer Satisfaction -- Customer Experience and Spatial Analysis -- Methodology -- Research Framework, Variables, and Model Specification -- Results Conclusions -- Glossary -- Acknowledgments -- References -- 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism During Crises -- Abstract -- Introduction -- Theoretical Background and Hypotheses Development -- Customer Experience -- CE as an Antecedent of CX -- CC as an Antecedent of CX -- CX's Impact on EA -- CX's Impact on CL -- Mediating Role of CX -- Methodology -- Data Collection and Research Design -- Variables and Measurement -- Analysis and Results -- Measurement Model Evaluation -- Structural Model Assessment -- Path Analysis -- Mediation Analysis -- Discussion and Implications -- Theoretical Implications -- Practical Implications -- Limitations and Future Research -- Glossary -- References -- Conclusion: Informing Customer Experience and Scope for Future Research -- Future Research Areas: An Overview -- References -- Index Tourism-Research-Methodology Tourists-Attitudes |
| title | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_auth | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_exact_search | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_full | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_fullStr | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_full_unstemmed | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_short | Contemporary Approaches Studying Customer Experience in Tourism Research |
| title_sort | contemporary approaches studying customer experience in tourism research |
| topic | Tourism-Research-Methodology Tourists-Attitudes |
| topic_facet | Tourism-Research-Methodology Tourists-Attitudes |
| work_keys_str_mv | AT jaziridhouha contemporaryapproachesstudyingcustomerexperienceintourismresearch AT ahmadratherraouf contemporaryapproachesstudyingcustomerexperienceintourismresearch |