Navigating the digital landscape: understanding customer behaviour in the online world

Rapid digitalisation and social media use has led to the evolution of customer behaviour and for any business it has become imperative to understand customer behaviour in the digital world - the chapter authors in Navigating the Digital Landscape explore a wide range of topics to help the reader har...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Weitere Verfasser: Singh, Nripendra 1975- (HerausgeberIn), Kansra, Pooja 1984- (HerausgeberIn), Gupta, S. L. (HerausgeberIn)
Format: Buch
Sprache:English
Veröffentlicht: Bingley, U.K. Emerald Publishing Limited 2024
Schlagworte:
Zusammenfassung:Rapid digitalisation and social media use has led to the evolution of customer behaviour and for any business it has become imperative to understand customer behaviour in the digital world - the chapter authors in Navigating the Digital Landscape explore a wide range of topics to help the reader harness the positive aspects of digital commerce and mitigate risks. The chapters look at artificial Intelligence and augmented reality, trend setting and the impact of social media, the effect of the COVID-19 pandemic on various sectors, and much more. Readers will learn service quality, peer pressure, online reviewers' effect in the digital environment to aid in understanding the various risks and challenges involved in the digital environment, with examples of changing business and consumer scenario case studies as a result of Digital Transformation.
Beschreibung:Includes bibliographical references and index
Beschreibung:xvii, 230 Seiten
ISBN:9781835492734

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