The interpersonal communication book:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Pearson
[2023]
|
| Ausgabe: | Sixteenth edition, global edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | 430 Seiten Illustrationen, Diagramme 27.3 cm x 21.5 cm, 949 g |
| ISBN: | 9781292439556 |
Internformat
MARC
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Datensatz im Suchindex
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Brief Contents PART ONE 1 Preliminaries to Interpersonal Communication 19 Foundations of Interpersonal Communication 19 2 Culture and Interpersonal Communication 47 3 Perception of the Self and Others 73 PART TWO Interpersonal Messages 104 4 Verbal Messages 104 5 Nonverbal Messages 134 6 Listening 178 7 Emotional Messages 203 8 Conversational Messages 227 PART THREE Interpersonal Relationships 259 9 Interpersonal Relationship Stages, Communication, and Theories 259 10 Interpersonal Relationship Types 288 11 Interpersonal Conflict and Conflict Management 326 12 Interpersonal Power and Influence 352
Contents Specialized Contents Welcome to The Interpersonal Conimtmicalion Book 8 9 PART ONE Preliminaries to Interpersonal Communication 1 Foundations of Interpersonal Communication The Benefits of Studying Interpersonal Communication Personal Benefits Professional Benefits Personal and Professional Choices The Elements of Interpersonal Communication Source-Receiver Messages Channel Noise Context Effects Ethics The Principles of Interpersonal Communication Interpersonal Communication Varies in Mindfulness Interpersonal Communication Exists on a Continuum Interpersonal Communication Is Transactional Interpersonal Communication Is Purposeful Interpersonal Communication Is Ambiguous Interpersonal Communication Refers to Content and Relationship Interpersonal Communication Is a Series of Punctuated Events Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable 19 19 20 20 20 21 22 24 26 27 28 30 30 31 33 47 Culture The Importance of Cultural Awareness The Transmission of Culture The Aim of a Cultural Perspective Cultural Differences Individual and Collective Orientation High- and Low-Context Cultures Power Distance Masculine and Feminine Cultures High-Ambiguity-Tolerant and Low-AmbiguityTolerant Cultures Long- and Short-Term Orientation Indulgence and Restraint Principles for Effective Intercultural Communication Educate Yourself Recognize Differences Confront Your Stereotypes Reduce Your Ethnocentrism Anticipate Culture Shock Adjust Your Communication 48 49 52 52 54 56 57 58 59 Summary of Concepts 71 Summary of Skills 72 Key Terms 72 59 60 61 63 64 65 66 67
68 69 33 3 Perception of the Self and Others 34 35 37 38 39 41 42 Summary of Concepts 45 Summary of Skills 46 Key Terms 46 4 2 Culture and Interpersonal Communication The Self in Interpersonal Communication Self-Concept Self-Awareness Self-Esteem Perception in Interpersonal Communication Stage One: Stimulation Stage Two: Organization Stage Three: Interpretation-Evaluation Stage Four: Memory Stage Five: Recall Impression Formation Impression Formation Processes Increasing Accuracy in Impression Formation 73 74 74 76 78 82 83 83 84 85 86 86 87 92
Contents Impression Management: Goals and Strategies To Be Liked: Affinity-Seeking and Politeness Strategies To Be Believed: Credibility Strategies To Excuse Failure: Self-Handicapping Strategies To Secure Help: Self-Deprecating Strategies To Hide Faults: Self-Monitoring Strategies To Be Followed: Influencing Strategies To Confirm Self-Image: Image-Confirming Strategies 96 98 99 99 100 1QQ 95 101 Summary of Concepts 102 Summary of Skills 103 Key Terms 103 PART TWO Interpersonal Messages 4 Verbal Messages "104 104 Principles of Verbal Messages Messages Are Packaged Message Meanings Are in People Meanings Are Denotative and Connotative Messages Vary in Abstraction Messages May Be Metacommunication Messages Vary in Politeness Messages Can Be Onymous or Anonymous Messages Can Deceive Messages Vary in Assertiveness Confirmation and Disconfirmation Racism Ageism Heterosexism Sexism Cultural Identifiers Verbal Message Competence Extensionalize: Avoid Intensional Orientation See the Individual: Avoid Allness Distinguish Between Facts and Inferences: Avoid Fact-Inference Confusion Discriminate Among: Avoid Indiscrimination Talk about the Middle: Avoid Polarization Update Messages: Avoid Static Evaluation 127 129 129 130 Summary of Concepts 132 Summary of Skills 133 Key Terms 133 5 Nonverbal Messages Principles of Nonverbal Communication Nonverbal Messages Interact with Verbal Messages Nonverbal Messages Help Manage Impressions 105 ^^ 1θ6 107 1θ9 112 112 114 117 118 119 120 122 122 126 126 127 134 136 136 137 5 Nonverbal Messages Create Immediacy Nonverbal Messages Help Form
Relationships Nonverbal Messages Structure Conversation Nonverbal Messages Can Influence and Deceive Nonverbal Messages Are Crucial for Expressing Emotions Channels of Nonverbal Communication Body Messages Facial Communication Eye Communication Touch Communication Paralanguage Silence Spatial Messages and Territoriality Artifactual Communication Olfactory Messages Temporal Communication Nonverbal Communication Competence Encoding Skills Decoding Skills 141 141 142 145 148 152 154 156 158 161 164 166 171 172 173 Summary of Concepts 175 Summary of Skills 176 Key Terms о Ό Listening 137 139 139 140 177 178 The Process and Skills of Listening Stage One: Receiving Stage Two: Understanding Stage Three: Remembering Stage Four: Evaluating Stage Five: Responding Listening Barriers Physical and Mental Distractions Biases and Prejudices Lack of Appropriate Focus Premature Judgment Hearing Impairment Styles of Effective Listening Empathic Listening Polite Listening Critical Listening Active Listening Culture, Gender, and Listening Culture and Listening Gender and Listening 179 180 181 182 183 184 186 186 187 187 188 188 190 191 193 194 195 198 198 199 Summary of Concepts 201 Summary of Skills Key Terms 201 202
6 Contents 7 Emotional Messages Principles of Emotions and Emotional Messages Emotions May Be Primary or Blended Emotions Involve Both Body and Mind Emotional Expression Uses Multiple Channels Emotional Expression Is Governed by Display Rules Emotional Expression Can Be Used Strategically Emotional Expression l ias Consequences Emotions May Be Adaptive and Maladaptive 203 206 206 207 208 209 210 211 Emotions Are Contagious Obstacles to Communicating Emotions Personality Eactors Inadequate Interpersonal Skills Societal and Cultural Customs Eear Emotional Competence Emotional Expression Emotional Responding 211 212 215 215 216 216 217 218 218 221 Summary of Concepts 225 Summary of Skills 225 Key Terms 226 8 PART THREE Interpersonal Relationships 9 Interpersonal Relationship Stages, Communication, and Theories Relationship Stages Contact Involvement Intimacy Deterioration Repair Dissolution Movement among the Stages Relationship Communication Communicating in Developing and Maintaining Relationships Communicating in Deteriorating and Dissolving Relationships Communicating in Relationship Repair Relationship Theories Attraction Theory Relationship Rules Theory Relationship Dialectics Theory Social Exchange Theory Equity Theory Politeness Theory Summary of Concepts Summary of Skills Conversational Messages 227 Everyday Conversations Small Talk Introductions Excuses Apologies Favors Compliments Advice 228 228 230 231 232 233 234 237 237 238 239 241 243 244 246 248 249 251 252 254 Summary of Concepts 257 Principles of Conversation The Principle of Process The Principle of
Cooperation The Principle of Expressiveness The Principle of Politeness The Principle of Dialogue The Principle of Turn Taking Conversational Disclosure Revealing Yourself Influences on Self-Disclosure Rewards and Dangers of Self-Disclosure Guidelines for Self-Disclosure Summary of Skills 258 Key Terms 258 Key Terms 10 Interpersonal Relationship Types Friendship Relationships Definition and Characteristics Friendship Types Friendship Needs Friendship and Communication Friendship, Culture, and Gender Love Relationships Love Types Love and Communication Love, Culture, and Gender Family Relationships Characteristics of Families Couple Types Family Types Family and Communication Families, Culture, and Gender Workplace Relationships Workplace Communication Networking Relationships Mentoring Relationships Romantic Relationships at Work 259 259 261 2.62 263 263 264 264 268 276 2/3 275 275 278 280 282 282 7 RR 236 287 287 йй 290 290 291 293 293 295 297 298 300 301 302 303 304 305 306 308 309 310 312 313 314
Contents 7 Online Relationships Tweeting Blogging Social/Workplace Networking The Dark Side of Interpersonal Relationships Jealousy Violence 317 317 317 318 318 318 320 Summary of Concepts 323 Summary of Skills 324 Key Terms 325 11 Interpersonal Conflict and Conflict Management 326 327 327 328 328 331 331 332 333 335 336 340 343 343 344 345 12 Interpersonal Power and Influence 352 353 Principles of Power and Influence Some People Are More Powerful Than Others Power Can Be Shared Power Can Be Increased or Decreased Power Follows the Principle of Less Interest Power Generates Privilege Power Is Influenced by Culture Relationship, Person, and Message Power Power in the Relationship Power in the Person Power in the Message Resisting Power and Influence Misuses of Power Sexual Harassment Bullying Power Plays Prosocial Communication The Nature of Prosocial Communication Factors Influencing Prosocial Communication Examples of Prosocial Communication Effects of Prosocial Communication 355 356 356 358 358 360 362 365 366 366 369 371 373 373 373 375 376 Summary of Concepts 377 Summary of Skills 378 Key Terms 378 353 354 355 Preliminaries to Interpersonal Conflict Definition of Interpersonal Conflict Myths about Interpersonal Conflict Interpersonal Conflict Issues Principles of Interpersonal Conflict Conflict Is Inevitable Conflict Can Have Negative and Positive Effects Conflict Is Influenced by Culture and Gender Conflict Styles Have Consequences Conflict Management Is a Multistep Process Conflict Management Strategies Win-Lose and Win-Win Strategies Avoidance and Active Fighting
Strategies Force and Talk Strategies Face-Attacking and Face-Enhancing Strategies Verbal Aggressiveness and Argumentativeness Strategies 346 Glossary 379 Summary of Concepts 350 References 390 Summary of Skills 350 Credits 420 Key Terms 351 Index 422 |
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| discipline | Psychologie |
| edition | Sixteenth edition, global edition |
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| title_short | The interpersonal communication book |
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