APA (7th ed.) Citation

Heppell, M. (2015). 5 star service: How to deliver exceptional customer service (Third edition.). Pearson Education.

Chicago Style (17th ed.) Citation

Heppell, Michael. 5 Star Service: How to Deliver Exceptional Customer Service. Third edition. Harlow, United Kingdom: Pearson Education, 2015.

MLA (9th ed.) Citation

Heppell, Michael. 5 Star Service: How to Deliver Exceptional Customer Service. Third edition. Pearson Education, 2015.