5 star service: how to deliver exceptional customer service
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Harlow, United Kingdom
Pearson Education
2015
|
| Ausgabe: | Third edition |
| Schlagworte: | |
| Beschreibung: | xvii, 273 pages 22 cm |
| ISBN: | 9781292100203 |
Internformat
MARC
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| 020 | |c 9781292100210 (eText) | ||
| 035 | |a (OCoLC)1443580745 | ||
| 035 | |a (DE-599)BVBBV049687882 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
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| 100 | 1 | |a Heppell, Michael |4 aut | |
| 245 | 1 | 0 | |a 5 star service |b how to deliver exceptional customer service |c Michael Heppell |
| 246 | 1 | 3 | |a Five star service |
| 250 | |a Third edition | ||
| 264 | 1 | |a Harlow, United Kingdom |b Pearson Education |c 2015 | |
| 300 | |a xvii, 273 pages |c 22 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Strategisches Management |0 (DE-588)4124261-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Strategisches Management |0 (DE-588)4124261-0 |D s |
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| 689 | 0 | |5 DE-604 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe, PDF |z 9781292100227 |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe, EPUB |z 9781292100234 |
Datensatz im Suchindex
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|---|---|
| adam_text | |
| any_adam_object | |
| author | Heppell, Michael |
| author_facet | Heppell, Michael |
| author_role | aut |
| author_sort | Heppell, Michael |
| author_variant | m h mh |
| building | Verbundindex |
| bvnumber | BV049687882 |
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| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
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| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)1443580745 (DE-599)BVBBV049687882 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Third edition |
| format | Book |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-20T07:55:11Z |
| institution | BVB |
| isbn | 9781292100203 |
| language | English |
| lccn | 015025853 |
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| physical | xvii, 273 pages 22 cm |
| publishDate | 2015 |
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| publisher | Pearson Education |
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| spelling | Heppell, Michael aut 5 star service how to deliver exceptional customer service Michael Heppell Five star service Third edition Harlow, United Kingdom Pearson Education 2015 xvii, 273 pages 22 cm txt rdacontent n rdamedia nc rdacarrier Customer services Management Consumer satisfaction Strategisches Management (DE-588)4124261-0 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Strategisches Management (DE-588)4124261-0 s Kundendienst (DE-588)4135134-4 s DE-604 Erscheint auch als Online-Ausgabe, PDF 9781292100227 Erscheint auch als Online-Ausgabe, EPUB 9781292100234 |
| spellingShingle | Heppell, Michael 5 star service how to deliver exceptional customer service Customer services Management Consumer satisfaction Strategisches Management (DE-588)4124261-0 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4124261-0 (DE-588)4135134-4 |
| title | 5 star service how to deliver exceptional customer service |
| title_alt | Five star service |
| title_auth | 5 star service how to deliver exceptional customer service |
| title_exact_search | 5 star service how to deliver exceptional customer service |
| title_full | 5 star service how to deliver exceptional customer service Michael Heppell |
| title_fullStr | 5 star service how to deliver exceptional customer service Michael Heppell |
| title_full_unstemmed | 5 star service how to deliver exceptional customer service Michael Heppell |
| title_short | 5 star service |
| title_sort | 5 star service how to deliver exceptional customer service |
| title_sub | how to deliver exceptional customer service |
| topic | Customer services Management Consumer satisfaction Strategisches Management (DE-588)4124261-0 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services Management Consumer satisfaction Strategisches Management Kundendienst |
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