International management in service firms: environments, strategies and operations
This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international mana...
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer
[2024]
|
| Schriftenreihe: | Classroom Companion: Business
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management.Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility.The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises |
| Beschreibung: | XVIII, 708 Seiten Illustrationen, Diagramme 235 mm |
| ISBN: | 9783031503443 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV049687867 | ||
| 003 | DE-604 | ||
| 005 | 20240823 | ||
| 007 | t| | ||
| 008 | 240516s2024 xx a||| |||| 00||| eng d | ||
| 020 | |a 9783031503443 |9 978-3-031-50344-3 | ||
| 035 | |a (OCoLC)1443584695 | ||
| 035 | |a (DE-599)BVBBV049687867 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 | ||
| 084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
| 100 | 1 | |a Klimkeit, Dirk |e Verfasser |0 (DE-588)1333886829 |4 aut | |
| 245 | 1 | 0 | |a International management in service firms |b environments, strategies and operations |c Dirk Klimkeit, Pengji Wang, Huiping Zhang |
| 264 | 1 | |a Cham |b Springer |c [2024] | |
| 300 | |a XVIII, 708 Seiten |b Illustrationen, Diagramme |c 235 mm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Classroom Companion: Business | |
| 520 | |a This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management.Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility.The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises | ||
| 650 | 4 | |a bicssc | |
| 650 | 4 | |a bicssc | |
| 650 | 4 | |a bicssc | |
| 650 | 4 | |a bicssc | |
| 650 | 4 | |a bisacsh | |
| 650 | 4 | |a bisacsh | |
| 650 | 4 | |a bisacsh | |
| 650 | 4 | |a bisacsh | |
| 650 | 4 | |a bisacsh | |
| 650 | 4 | |a International business enterprises | |
| 650 | 4 | |a Strategic planning | |
| 650 | 4 | |a Leadership | |
| 650 | 4 | |a Production management | |
| 650 | 4 | |a School management and organization | |
| 650 | 4 | |a School administration | |
| 650 | 4 | |a Service industries | |
| 653 | |a Hardcover, Softcover / Wirtschaft/Einzelne Wirtschaftszweige, Branchen | ||
| 700 | 1 | |a Wang, Pengji |e Verfasser |0 (DE-588)1025762193 |4 aut | |
| 700 | 1 | |a Zhang, Huiping |e Verfasser |0 (DE-588)1024599213 |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-3-031-50345-0 |
| 856 | 4 | 2 | |m Digitalisierung UB Bamberg - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=035030512&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-035030512 | |
Datensatz im Suchindex
| _version_ | 1822603442030379008 |
|---|---|
| adam_text |
IX Contents I The International Environment for Service Firms Introduction: Services in International Business. 3 Introduction. 4 1 Service Firms in the World Economy. 7 What Are Services?. 7 Distinctive Characteristics of Services. 8 Types of Services. 11 The Service Triangle. 16 References. 22 International Service Business and Globalization. 25 Introduction. 27 2 The Globalization of Service Markets and Production. 29 Globalization of Service
Markets. 30 Causes of Service Market Globalization. What Services Have Been Traded Globally?. Where Are the Global Service Markets?. 30 31 32 Globalization of Service Production. Reconfigure Service Value Chains Globally. Offshoring. Who Are the Service Producers?. 33 33 33 34 Drivers of Globalization. Global Customers Driven by Common Customer Needs. Favorable Logistics. The Spillover Effect from Goods Exports. Liberalization of World
Trade. Digitalization. Overall Assessment of Drivers. 35 35 36 36 36 38 39 Economies of Scale in Services. 39 The Biggest Service Firms Around the World. 41 The Benefits of Globalization. Benefits of Globalization to Consumers. Benefits of Globalization to Businesses. 44 44 44 The Cost of Globalization. 45 References. 52 Development of International Trade and Investment in Services. 57 3 Introduction 59 A Short History of International Trade and the Role of Services. The Development of International
Trade. The Role of Services in Enabling Trade. Development of Trade and Investment in Services. 62 62 66 67 Trade and Investment and Modes of Services Supply. Export. 68 68
X Contents Foreign Direct Investment. Modes of Service Supply. 69 70 Trade in Services Today. Modes of Supply. Service Industries. Countries. COVID-19. 72 72 73 74 76 The Regional Service Multinationals. Regional Trade. Service MNEs. 76 77 79 Trends in Foreign Direct Investment in Services. The Largest
Recipients of FDI. The Largest Providers of FDI. FDI in Services. 79 80 80 81 De-globalization or Slowbalization?. 81 References. 86 National Differences in the Environment of Service Firms. 89 4 Introduction. 90 The Political Environment. Political Systems. Political Risks. Politics and Service Firms. 93 94 98 99 The Legal
Environment. Legal Systems. Legal Systems and Professional Service Firms. The Rule of Law. Legal Risks. Legal Risks Arising from the Home-Country Legal Environment. 101 101 103 104 104 108 The Economic Environment. Types of Economic Systems. Economic Systems and Professional Services. Economic Development, Performance, and Potential. Economic Development and Opportunities for Service Firms. Indicators of Economic Performance and Potential. The BRICS and Other Emerging Market
Groupings. 109 109 112 113 116 116 121 References. 127 The International Monetary and Financial Environment. 131 5 Introduction. 132 The Foreign Exchange Market and the International Monetary System. Stages of the International Monetary System. Exchange Rate Arrangements. The Foreign Exchange Market. 134 135 136 139 Foreign Exchange Rate Determination and Forecasting. International Parity Conditions. Asset or Financial Markets. Balance of Payments. Technical
Analysis. 141 141 142 143 143 Foreign Exchange Exposure. Transaction Exposure. 144 145
XI Contents Operating Exposure. Translation Exposure. 146 147 Global Debt and Equity Markets. International Banking and Money Market. The International Bond Market. The International Equity Market. Debt Versus Equity Financing in the International Market. 148 148 151 153 157 Trends and Challenges. 159 References. 164 Trade Protectionism and Economic Integration. 167 Introduction. 168 Reasons for
Protectionism. Economic Arguments for Protectionism. Non-Economic Arguments for Protectionism. Service-Specific Arguments. 171 172 174 176 Types of Trade Intervention and Their Impact on Businesses and Customers. Types ofTrade Intervention. Service-Specific Interventions. The Effect of Regulation on Businesses. 177 178 181 182 Economic Integration. 182 Global Integration: GATT, the WTO, and GATS. The GATT Agreement. The World Trade Organization (WTO). The Global Agreement on Trade in Services
(GATS). 183 183 184 185 Bilateral and Regional Integration. Effects of Regional Integration. Stages of Regional Integration. 187 187 189 References. 194 6 II International Market Entry and Policy 7 The Entry into Foreign Service Markets. 199 Introduction. 200 Motives for Going Global. Specific Motives of Service Firms. 205 208 Market Selection. The Market Selection Process. Criteria for Location Selection and Data
Sources. 209 209 213 Modes of Entry. Entry Modes. Ensuring Country-Specific and Cross-Country Competence. Selection of a Suitable Mode of Entry. Specific Factors Related to the Service Industry: Type of Services. 218 219 231 233 236 Entry Timing: Overarching Timing and Country-Specific Strategies. Timing of the Internationalization Process. Timing Strategies for Entering a Specific Country. 238 238 241 References. 249
χα Contents 8 The Multinational Service Firm and Its Strategies. Introduction. Multinational Enterprises (MNE) and Service MNEs Characteristics of MNEs . . 259 . . - 262 The Impact of Characteristics of Services on Service MNEs. ZZZZZZZ”. . Strategic Management in Service MNEs Strategic Analysis. Analyzing the External Environment.Z.Z Analyzing the Internal Environment. . 264 . . . . . " '" '. · " ‘ Strategy Development. . Configuring the Global Value Chain. ZZZZZ.ZZZiZZZZ". . ^ nîg 275 Global Integration and Local Responsiveness. 27g I orces Driving Global Integration. I oies Driving Local Responsiveness. Classification of industries. , A lypology of Strategies. . . 279 2so 281 282 . The Role of Subsidiaries in Multinational Service Firms. Management of Subsidiaries. . Role·, of Subsidiary Managers. 287 237 79^ . Multinational Service Firms with Digital Business
Models. . . . . Digital I inns and Platforms. Ihe Ro|t. ( f Network Effects for Digital Platforms.,,. . ') 293 . . References. 292 292 298 International Organization and Change in Service Firms 301 . 302 304 306 307 308 314 315 316 317 318 320 321 323 323 324 325 326 327 331 Introduction. . . Organizational Structure. . Ver tica I Differentiation. . . . Vertical Differentiation in Service Firms. . . I lorizontal Differentiation: Classic Organizational Structures for MNEs . . I lorizontal Differentiation: Alternative Structures. . Organizational Structures in Multinational Service Firms. . Coordination of the Global Value Chain of Service MNEs. MNE Strategy and Need for Coordination. Coordinating Mechanisms. . Coordinating Mechanisms in Service Firms. . ·. The Evolution of Organizational Structures,,,^,—--------- - -------- --------------- ~ Managing Change in
the Multinational Service Firm. Resistance to Change. Types of Change. A Model for Change in Global Organizations. -. --. Practice Transfer in PSFs: When Will It Be Successful?. Exporting Cultural Change: Lessons from the Practice. References. . 10 Shared Services and Business Process Outsourcing 333 334 Introduction. The Landscape of Service Relocation. The Offshoring/Outsourcing Matrix. . The Rationale for Service Offshoring and Outsourcing. Offshore Shared Services. 335 337 339 340
XIII Contents The Rationale for Captive Centers. Shared Services Location Strategy. Governance of Shared Services Organizations. Management of Shared Service Operations. Global Business Services and Other Recent Trends and Issues. 340 341 343 343 345 Offshore Services Outsourcing. Different Types of Service Outsourcing. Management of Service Outsourcing. Outsourcing of Professional Services. Trends in Outsourcing: Backsourcing. 348 348 349 351 351 References. 355 International Corporate Governance. 357 11
Introduction. 358 Aims, Goals, and Theories of Corporate Governance. Why Corporate Governance is Important. Theories of Corporate Governa nee. 360 361 362 Mechanisms of Corporate Governance. 368 International Corporate Governance Systems. Shareholder vs. Stakeholder System. Market-Based vs. Bank-Based Systems. Concentrated vs. Dispersed Ownership. One-Tier vs. Two-Tier Board. 371 372 372 374 375 Corporate Governance in Service Firms. Types of Governance in PSFs. 376 377
References. 382 International Ethics and Corporate Social Responsibility. 385 Introduction. 386 Stakeholders of Multinational Service Firms. A Stakeholder Perspective. Primary Stakeholders and Their Conflicting Interests. 390 390 390 Ethical Dilemmas and Moral Approaches. Labor Standards. Environmental Standards. Human Rights. Cultural Diversity. Corruption. Moral
Approaches. 392 393 394 394 395 396 397 Inappropriate Conduct of Multinationals Abroad. Environmental Misbehaviors. Governance Misbehaviors. Social Misbehaviors. 400 400 400 401 Corporate Social Responsibility (CSR). WhatlsCSR?. Models of CSR. Critical Discussion of CSR. 403 403 403 408 References. 413 12
XIV ontents III The Ongoing Management of Multinational Servic 15 Global Service Marketing Introduction. Product Policy. Firms . . . . . .··.··- Standardization Versus Customization of Services . . . . . 424 Modularization of Services. Hard and Soft Services . .* . . —, Чк· I root Office and Back Office . Price Policy . ” . I .n tors Intluening Pricing . Pin mg Straten-s and Their Application in service Industries. . . "elation to Domestic Prices in Service Industries. . '. Distribution Policy linp.it t of the ( haracteristics of Services 419 421 425 429 432 432 433 4 ^ Global Dispersion of Service Modules. . ‘ дд^ Communication Strategy. . Harrier·. io Promotion in Foreign Countries. 450 lmii.1t I of the ( Imracteristics of Services on Communication Strate gy. ^. '. Ξ Ξ 456 the Role Of ( mployees it\ Service Marketing . д5д the Noli of Servit e Outlets: Provide Tangible Cues, Symbols, and Physical Evidence.460 Ilie Hole of Branding and
Credentials for International Services. 461 1er hmqtx··. of Promotion in the Service Context. 462 The Marketing Mix of Digital Service. Digital Servue Product: Balance Between Standardization and . . , Price. Special Poring Tactics. . Pl.K ·: Disintermediation and Reintermediation. Promotion. ,. . . ,,. . 470 470 473 477 478 References. 482 14 491 Global Account Management. Introduction. The Importance of Global Account Management for Service . . . Global Account Management. Global Account Management in Service MNEs. ·. . Selection Criteria for Global Accounts. ·■. Understanding the Account. . 493 496 496 498 . . The Global Account
Manager. . . The Global Account Team. . . Members of the Global Account Team. ■■■■··■ Responsibilities of the Global Account Team. . Organizational Structure. ·■ Place in the Company's Overall Organization. Knowledge Management and Information Systems. Account Knowledge Management in Professional Service Firms. Information Systems. The Global Account Knowledge Manager. Relationship Management. Customizing and Mirroring the Customer. Educating the Customer. Account Coordination Mechanisms.
. Challenges in Managing Account Relationships. 498 501 504 506 506 507 509 510 511 511 512 514 514 514 515 516 516
XV Contents Assessing the Relationship. 517 Global Account Planning. 518 Challenges in Global Account Management. 519 References. 524 Global Service Delivery and Project Management. 527 Introduction. 529 The Service Blueprint of Cross-Country Service Processes. 531 Management of International Service Projects. The Importance of International Project Management for Service Firms. Characteristics and Success Factors of International Service Projects. Defining International Projects. Managing Risk in International Projects. Planning International
Projects. Organizing International Projects. Implementing and Controlling International Projects. Learning from International Projects. 533 534 534 537 538 540 543 546 548 15 Managing Ongoing (Nonproject) International Service Delivery. 551 Measuring and Ensuring Service Quality in International Services. Measuring Service Quality. Culture and Service Quality Management. Service Excellence in International Services. 554 554 555 556 Managing Customer Participation in International Services. Levels of Customer Participation. Preventing Customer Failure. Customer Participation in International
Services. 558 558 560 560 References. 564 Global Financial Management. 569 Introduction. . 570 Management of Foreign Exchange Exposure. Management of Transaction Exposures. Management of Operating Exposures. Management of Translation Exposures. Hedging in Service Firms. 572 573 580 585 586 The Global Cost of Capital. Cost of Debt. Cost of Equity. Accessing Global
Capital. 586 587 588 589 Multinational Capital Budgeting. Capital Budgeting Process. Different Perspectives of Multinational Capital Budgeting. 594 595 596 Global Cash Management. Complexities of Global Cash Management. Various Global Cash Management Systems. Transfer Pricing. Transfer Pricing Guidelines. A Simple Transfer Pricing Example. Transfer Pricing Methods. Comparability Analysis. Challenges and
Changes. 604 605 606 613 613 615 616 618 619 References. 623 16
XVI Contents 17 Globa] Management of Human Resources. 627 Introduction. 629 The Context of International Human Resource Management in Service . . International Human Resource Management in Service MNEs. The Context of International Human Resource Management. 633 633 634 Planning the Workforce for Global Markets. Factors That Impact International Workforce Planning. Staffing Approaches. 637 637 639 International Assignments and Repatriation. Reasons for International Assignments. Types of International Assignments. Failure of International Assignees. Selection of International
Assignees. Training and Preparation of International Assignees. Assignee Training and Preparation in Service Firms. Repatriating International Assignees. Factors in Repatriation Challenges. 641 641 642 643 644 646 647 647 650 International Performance Management. Goals of Performance Management. Performance Management in PSFs. Global Standardization vs. Local Adaption of International Performance Management. Appraisal of HCN Employees by Foreign Managers. 651 652 652 652 654 International Compensation and Benefits. International Compensation. International Benefits. 655 656 657
References. 662 Managing Services Across Cultures and Distributed Virtual Teams. 665 Introduction. 667 The Role of Culture in Managing International Services. 670 Understanding Culture. 671 Approaches for Analyzing Cultural Differences. Hofstede's Value Dimensions. Hall and Hall's Value Dimensions. Trompenaars and Hampden-Turner's Value Dimensions. A Critical Reflection on Models of Culture. 675 676 679 680 682 The Impact of Culture on Leadership and Motivation. 685 Communication Across Cultures. 686 Corporate Practices for Facilitating Global
Collaboration. Building a Strong Corporate Culture. Cross-cultural Training. 688 689 689 Collaborating Successfully in Globally Distributed Virtual Teams (DVTs). Definition and Characteristics of DVTs. Opportunities and Challenges in DVTs. Making DVTs Succeed: Leadership. Making DVTs Succeed: Good Practices. 691 691 692 693 694 References. 702 18 Supplementary Information Index 707 |
| any_adam_object | 1 |
| author | Klimkeit, Dirk Wang, Pengji Zhang, Huiping |
| author_GND | (DE-588)1333886829 (DE-588)1025762193 (DE-588)1024599213 |
| author_facet | Klimkeit, Dirk Wang, Pengji Zhang, Huiping |
| author_role | aut aut aut |
| author_sort | Klimkeit, Dirk |
| author_variant | d k dk p w pw h z hz |
| building | Verbundindex |
| bvnumber | BV049687867 |
| classification_rvk | QQ 250 |
| ctrlnum | (OCoLC)1443584695 (DE-599)BVBBV049687867 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV049687867</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20240823</controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">240516s2024 xx a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783031503443</subfield><subfield code="9">978-3-031-50344-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1443584695</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV049687867</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-473</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Klimkeit, Dirk</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1333886829</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">International management in service firms</subfield><subfield code="b">environments, strategies and operations</subfield><subfield code="c">Dirk Klimkeit, Pengji Wang, Huiping Zhang</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cham</subfield><subfield code="b">Springer</subfield><subfield code="c">[2024]</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVIII, 708 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield><subfield code="c">235 mm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Classroom Companion: Business</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management.Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility.The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bicssc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bicssc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bicssc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bicssc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">International business enterprises</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Strategic planning</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Leadership</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Production management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">School management and organization</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">School administration</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Hardcover, Softcover / Wirtschaft/Einzelne Wirtschaftszweige, Branchen</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Wang, Pengji</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1025762193</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Zhang, Huiping</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1024599213</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-3-031-50345-0</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Bamberg - ADAM Catalogue Enrichment</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=035030512&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-035030512</subfield></datafield></record></collection> |
| id | DE-604.BV049687867 |
| illustrated | Illustrated |
| indexdate | 2025-01-29T17:01:31Z |
| institution | BVB |
| isbn | 9783031503443 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-035030512 |
| oclc_num | 1443584695 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG |
| owner_facet | DE-473 DE-BY-UBG |
| physical | XVIII, 708 Seiten Illustrationen, Diagramme 235 mm |
| publishDate | 2024 |
| publishDateSearch | 2024 |
| publishDateSort | 2024 |
| publisher | Springer |
| record_format | marc |
| series2 | Classroom Companion: Business |
| spelling | Klimkeit, Dirk Verfasser (DE-588)1333886829 aut International management in service firms environments, strategies and operations Dirk Klimkeit, Pengji Wang, Huiping Zhang Cham Springer [2024] XVIII, 708 Seiten Illustrationen, Diagramme 235 mm txt rdacontent n rdamedia nc rdacarrier Classroom Companion: Business This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ internationalization and international management.Beginning with an overview of the international environment in which service firms operate, it subsequently describes multinational service firms and their internationalization processes, strategies and organization. Unlike most texts on international services, the book goes beyond internationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and international project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on international corporate governance and corporate social responsibility.The book is intended for students preparing for international careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises bicssc bisacsh International business enterprises Strategic planning Leadership Production management School management and organization School administration Service industries Hardcover, Softcover / Wirtschaft/Einzelne Wirtschaftszweige, Branchen Wang, Pengji Verfasser (DE-588)1025762193 aut Zhang, Huiping Verfasser (DE-588)1024599213 aut Erscheint auch als Online-Ausgabe 978-3-031-50345-0 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=035030512&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Klimkeit, Dirk Wang, Pengji Zhang, Huiping International management in service firms environments, strategies and operations bicssc bisacsh International business enterprises Strategic planning Leadership Production management School management and organization School administration Service industries |
| title | International management in service firms environments, strategies and operations |
| title_auth | International management in service firms environments, strategies and operations |
| title_exact_search | International management in service firms environments, strategies and operations |
| title_full | International management in service firms environments, strategies and operations Dirk Klimkeit, Pengji Wang, Huiping Zhang |
| title_fullStr | International management in service firms environments, strategies and operations Dirk Klimkeit, Pengji Wang, Huiping Zhang |
| title_full_unstemmed | International management in service firms environments, strategies and operations Dirk Klimkeit, Pengji Wang, Huiping Zhang |
| title_short | International management in service firms |
| title_sort | international management in service firms environments strategies and operations |
| title_sub | environments, strategies and operations |
| topic | bicssc bisacsh International business enterprises Strategic planning Leadership Production management School management and organization School administration Service industries |
| topic_facet | bicssc bisacsh International business enterprises Strategic planning Leadership Production management School management and organization School administration Service industries |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=035030512&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT klimkeitdirk internationalmanagementinservicefirmsenvironmentsstrategiesandoperations AT wangpengji internationalmanagementinservicefirmsenvironmentsstrategiesandoperations AT zhanghuiping internationalmanagementinservicefirmsenvironmentsstrategiesandoperations |