Conversational artificial intelligence:

Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately t...

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Weitere Verfasser: Rawat, Romil 1986- (HerausgeberIn), Chakrawarti, Rajesh Kumar (HerausgeberIn), Sarangi, Sanjay Kumar (HerausgeberIn), Vyas, Piyush (HerausgeberIn), Alamanda, Mary Sowjanya (HerausgeberIn), Srividya, Kotagiri (HerausgeberIn), Sankaran, Krishnan Sakthidasan (HerausgeberIn)
Format: Buch
Sprache:English
Veröffentlicht: Hoboken, NJ ; Beverly, MA John Wiley & Sons, Inc. 2024
Hoboken, NJ ; Beverly, MA Scrivener Publishing LLC 2024
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Zusammenfassung:Conversational AI combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system to help customers through either a spoken or typed interface. Conversational chatbots that respond to questions promptly and accurately to help customers are a fascinating development since they make the customer service industry somewhat self-sufficient. A well-automated chatbot can decimate staffing needs, but creating one is a time-consuming process. Voice recognition technologies are becoming more critical as AI assistants like Alexa become more popular. Chatbots in the corporate world have advanced technical connections with clients thanks to improvements in artificial intelligence. However, these chatbots' increased access to sensitive information has raised serious security concerns. Threats are one-time events such as malware and DDOS (Distributed Denial of Service) assaults. Targeted strikes on companies are familiar and frequently lock workers out. User privacy violations are becoming more common, emphasizing the dangers of employing chatbots. Vulnerabilities are systemic problems that enable thieves to break in. Vulnerabilities allow threats to enter the system, hence they are inextricably linked. Malicious chatbots are widely used to spam and advertise in chat rooms by imitating human behavior and discussions, or to trick individuals into disclosing personal information like bank account details.
Beschreibung:Includes bibliographical references and index. - Description based on online resource; title from digital title page (viewed on February 07, 2024)
Beschreibung:xxiii, 770 Seiten Illustrationen, Diagramme
ISBN:9781394200566

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