Assessing service quality: satisfying the expectations of library customers
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, [Illinois]
ala editions, an imprint of the American Library Association
2015
|
| Edition: | Third edition |
| Subjects: | |
| Online Access: | KUBA1 |
| Item Description: | Description based on print version record |
| Physical Description: | 1 Online-Ressource (233 pages) illustrations |
| ISBN: | 9780838913093 9780838913109 9780838913116 |
Staff View
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Record in the Search Index
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| dewey-ones | 025 - Operations of libraries and archives |
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| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
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| edition | Third edition |
| format | Electronic eBook |
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| id | DE-604.BV049557632 |
| illustrated | Illustrated |
| index_date | 2024-07-03T23:28:30Z |
| indexdate | 2024-07-10T10:10:37Z |
| institution | BVB |
| isbn | 9780838913093 9780838913109 9780838913116 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034903086 |
| oclc_num | 911128599 |
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| physical | 1 Online-Ressource (233 pages) illustrations |
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| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | ala editions, an imprint of the American Library Association |
| record_format | marc |
| spelling | Hernon, Peter Verfasser aut Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan Third edition Chicago, [Illinois] ala editions, an imprint of the American Library Association 2015 2015 1 Online-Ressource (233 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Description based on print version record Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation Altman, Ellen aut Dugan, Robert E. 1952- aut Erscheint auch als Druck-Ausgabe Hernon, Peter Assessing service quality : satisfying the expectations of library customers Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 Third edition xiii, 218 pages 9780838913086 |
| spellingShingle | Hernon, Peter Altman, Ellen Dugan, Robert E. 1952- Assessing service quality satisfying the expectations of library customers Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation |
| title | Assessing service quality satisfying the expectations of library customers |
| title_auth | Assessing service quality satisfying the expectations of library customers |
| title_exact_search | Assessing service quality satisfying the expectations of library customers |
| title_exact_search_txtP | Assessing service quality satisfying the expectations of library customers |
| title_full | Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan |
| title_fullStr | Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan |
| title_full_unstemmed | Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan |
| title_short | Assessing service quality |
| title_sort | assessing service quality satisfying the expectations of library customers |
| title_sub | satisfying the expectations of library customers |
| topic | Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation |
| topic_facet | Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation |
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