Assessing service quality: satisfying the expectations of library customers
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago, [Illinois]
ala editions, an imprint of the American Library Association
2015
|
| Ausgabe: | Third edition |
| Schlagworte: | |
| Online-Zugang: | KUBA1 |
| Beschreibung: | Description based on print version record |
| Beschreibung: | 1 Online-Ressource (233 pages) illustrations |
| ISBN: | 9780838913093 9780838913109 9780838913116 |
Internformat
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| 264 | 1 | |a Chicago, [Illinois] |b ala editions, an imprint of the American Library Association |c 2015 | |
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Datensatz im Suchindex
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| author | Hernon, Peter Altman, Ellen Dugan, Robert E. 1952- |
| author_facet | Hernon, Peter Altman, Ellen Dugan, Robert E. 1952- |
| author_role | aut aut aut |
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| building | Verbundindex |
| bvnumber | BV049557632 |
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| dewey-full | 025.5 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5 |
| dewey-search | 025.5 |
| dewey-sort | 225.5 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| discipline_str_mv | Allgemeines |
| edition | Third edition |
| format | Electronic eBook |
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| illustrated | Illustrated |
| index_date | 2024-07-03T23:28:30Z |
| indexdate | 2024-07-10T10:10:37Z |
| institution | BVB |
| isbn | 9780838913093 9780838913109 9780838913116 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034903086 |
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| physical | 1 Online-Ressource (233 pages) illustrations |
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| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | ala editions, an imprint of the American Library Association |
| record_format | marc |
| spelling | Hernon, Peter Verfasser aut Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan Third edition Chicago, [Illinois] ala editions, an imprint of the American Library Association 2015 2015 1 Online-Ressource (233 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Description based on print version record Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation Altman, Ellen aut Dugan, Robert E. 1952- aut Erscheint auch als Druck-Ausgabe Hernon, Peter Assessing service quality : satisfying the expectations of library customers Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 Third edition xiii, 218 pages 9780838913086 |
| spellingShingle | Hernon, Peter Altman, Ellen Dugan, Robert E. 1952- Assessing service quality satisfying the expectations of library customers Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation |
| title | Assessing service quality satisfying the expectations of library customers |
| title_auth | Assessing service quality satisfying the expectations of library customers |
| title_exact_search | Assessing service quality satisfying the expectations of library customers |
| title_exact_search_txtP | Assessing service quality satisfying the expectations of library customers |
| title_full | Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan |
| title_fullStr | Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan |
| title_full_unstemmed | Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan |
| title_short | Assessing service quality |
| title_sort | assessing service quality satisfying the expectations of library customers |
| title_sub | satisfying the expectations of library customers |
| topic | Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation |
| topic_facet | Public services (Libraries) Evaluation Public services (Libraries) United States Evaluation |
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