APA (7th ed.) Citation

Hill, N., & Brierley, J. (2017). How to measure customer satisfaction (2nd edition.). Routledge, Taylor & Francis Group. https://doi.org/10.4324/9781315253107

Chicago Style (17th ed.) Citation

Hill, Nigel, and John Brierley. How to Measure Customer Satisfaction. 2nd edition. London ; New York: Routledge, Taylor & Francis Group, 2017. https://doi.org/10.4324/9781315253107.

MLA (9th ed.) Citation

Hill, Nigel, and John Brierley. How to Measure Customer Satisfaction. 2nd edition. Routledge, Taylor & Francis Group, 2017. https://doi.org/10.4324/9781315253107.