How to measure customer satisfaction:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London ; New York
Routledge, Taylor & Francis Group
2017
|
| Ausgabe: | 2nd edition |
| Schlagworte: | |
| Online-Zugang: | UER01 URL des Erstveröffentlichers |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781315253107 |
| DOI: | 10.4324/9781315253107 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV049053215 | ||
| 003 | DE-604 | ||
| 005 | 20230824 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 230717s2017 xxk|||| o||u| ||||||eng d | ||
| 020 | |a 9781315253107 |c Online |9 9781315253107 | ||
| 024 | 7 | |a 10.4324/9781315253107 |2 doi | |
| 035 | |a (OCoLC)1401179499 | ||
| 035 | |a (DE-599)BVBBV049053215 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
| 049 | |a DE-29 | ||
| 050 | 0 | |a HF5415.335 | |
| 082 | 0 | |a 658.8343 | |
| 082 | 0 | |a 658.812 | |
| 084 | |a QM 300 |0 (DE-625)141775: |2 rvk | ||
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Hill, Nigel |d 1952- |e Verfasser |0 (DE-588)172921279 |4 aut | |
| 245 | 1 | 0 | |a How to measure customer satisfaction |c Nigel Hill, John Brierley |
| 250 | |a 2nd edition | ||
| 264 | 1 | |a London ; New York |b Routledge, Taylor & Francis Group |c 2017 | |
| 300 | |a 1 Online-Ressource | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 650 | 4 | |a Messung - Verbraucherzufriedenheit | |
| 650 | 4 | |a Consumer satisfaction |x Evaluation | |
| 650 | 0 | 7 | |a Messung |0 (DE-588)4038852-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
| 689 | 0 | 1 | |a Messung |0 (DE-588)4038852-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Brierley, John |d 1948- |e Verfasser |0 (DE-588)1047590719 |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 0-566-08595-X |
| 856 | 4 | 0 | |u https://doi.org/10.4324/9781315253107 |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
| 912 | |a ZDB-7-TFC | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-034315510 | ||
| 966 | e | |u https://doi.org/10.4324/9781315253107 |l UER01 |p ZDB-7-TFC |q UER_Einzelkauf_2023 |x Verlag |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1804185354698227712 |
|---|---|
| adam_txt | |
| any_adam_object | |
| any_adam_object_boolean | |
| author | Hill, Nigel 1952- Brierley, John 1948- |
| author_GND | (DE-588)172921279 (DE-588)1047590719 |
| author_facet | Hill, Nigel 1952- Brierley, John 1948- |
| author_role | aut aut |
| author_sort | Hill, Nigel 1952- |
| author_variant | n h nh j b jb |
| building | Verbundindex |
| bvnumber | BV049053215 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.335 |
| callnumber-search | HF5415.335 |
| callnumber-sort | HF 45415.335 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QM 300 QP 620 |
| collection | ZDB-7-TFC |
| ctrlnum | (OCoLC)1401179499 (DE-599)BVBBV049053215 |
| dewey-full | 658.8343 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8343 658.812 |
| dewey-search | 658.8343 658.812 |
| dewey-sort | 3658.8343 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.4324/9781315253107 |
| edition | 2nd edition |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01789nmm a2200493zc 4500</leader><controlfield tag="001">BV049053215</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20230824 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">230717s2017 xxk|||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781315253107</subfield><subfield code="c">Online</subfield><subfield code="9">9781315253107</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.4324/9781315253107</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1401179499</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV049053215</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxk</subfield><subfield code="c">GB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-29</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.335</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8343</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QM 300</subfield><subfield code="0">(DE-625)141775:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Hill, Nigel</subfield><subfield code="d">1952-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)172921279</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">How to measure customer satisfaction</subfield><subfield code="c">Nigel Hill, John Brierley</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">2nd edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London ; New York</subfield><subfield code="b">Routledge, Taylor & Francis Group</subfield><subfield code="c">2017</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Messung - Verbraucherzufriedenheit</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Messung</subfield><subfield code="0">(DE-588)4038852-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Messung</subfield><subfield code="0">(DE-588)4038852-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brierley, John</subfield><subfield code="d">1948-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1047590719</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">0-566-08595-X</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.4324/9781315253107</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-7-TFC</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-034315510</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.4324/9781315253107</subfield><subfield code="l">UER01</subfield><subfield code="p">ZDB-7-TFC</subfield><subfield code="q">UER_Einzelkauf_2023</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV049053215 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T22:22:09Z |
| indexdate | 2024-07-10T09:53:54Z |
| institution | BVB |
| isbn | 9781315253107 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034315510 |
| oclc_num | 1401179499 |
| open_access_boolean | |
| owner | DE-29 |
| owner_facet | DE-29 |
| physical | 1 Online-Ressource |
| psigel | ZDB-7-TFC ZDB-7-TFC UER_Einzelkauf_2023 |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | Routledge, Taylor & Francis Group |
| record_format | marc |
| spelling | Hill, Nigel 1952- Verfasser (DE-588)172921279 aut How to measure customer satisfaction Nigel Hill, John Brierley 2nd edition London ; New York Routledge, Taylor & Francis Group 2017 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier Messung - Verbraucherzufriedenheit Consumer satisfaction Evaluation Messung (DE-588)4038852-9 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 s Messung (DE-588)4038852-9 s DE-604 Brierley, John 1948- Verfasser (DE-588)1047590719 aut Erscheint auch als Druck-Ausgabe 0-566-08595-X https://doi.org/10.4324/9781315253107 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Hill, Nigel 1952- Brierley, John 1948- How to measure customer satisfaction Messung - Verbraucherzufriedenheit Consumer satisfaction Evaluation Messung (DE-588)4038852-9 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4038852-9 (DE-588)4129147-5 |
| title | How to measure customer satisfaction |
| title_auth | How to measure customer satisfaction |
| title_exact_search | How to measure customer satisfaction |
| title_exact_search_txtP | How to measure customer satisfaction |
| title_full | How to measure customer satisfaction Nigel Hill, John Brierley |
| title_fullStr | How to measure customer satisfaction Nigel Hill, John Brierley |
| title_full_unstemmed | How to measure customer satisfaction Nigel Hill, John Brierley |
| title_short | How to measure customer satisfaction |
| title_sort | how to measure customer satisfaction |
| topic | Messung - Verbraucherzufriedenheit Consumer satisfaction Evaluation Messung (DE-588)4038852-9 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Messung - Verbraucherzufriedenheit Consumer satisfaction Evaluation Messung Verbraucherzufriedenheit |
| url | https://doi.org/10.4324/9781315253107 |
| work_keys_str_mv | AT hillnigel howtomeasurecustomersatisfaction AT brierleyjohn howtomeasurecustomersatisfaction |