Inter-act: interpersonal communication concepts, skills, and contexts
Gespeichert in:
| Hauptverfasser: | , , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York ; Oxford
Oxford University Press
[2016]
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| Ausgabe: | Fourteenth edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (pages 443 - 456) and index |
| Beschreibung: | xxviii, 465 Seiten 26 cm |
| ISBN: | 9780199398010 |
Internformat
MARC
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| 100 | 1 | |a Verderber, Kathleen S. |d 1949- |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Inter-act |b interpersonal communication concepts, skills, and contexts |c Kathleen S. Verderber, Northern Kentucky University, Erina L. MacGeorge, Pennsylvania State University, Rudolph F. Verderber, Author Emeritus, University of Cincinnati with Douglas E. Pruim, Purdue University, co-author Social Media Factor |
| 246 | 1 | 3 | |a Interact |
| 250 | |a Fourteenth edition | ||
| 264 | 1 | |a New York ; Oxford |b Oxford University Press |c [2016] | |
| 300 | |a xxviii, 465 Seiten |c 26 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (pages 443 - 456) and index | ||
| 650 | 4 | |a Interpersonal communication | |
| 650 | 4 | |a Interpersonal relations | |
| 700 | 1 | |a MacGeorge, Erina L. |e Verfasser |0 (DE-588)1187771317 |4 aut | |
| 700 | 1 | |a Verderber, Rudolph |e Verfasser |4 aut | |
| 700 | 1 | |a Pruim, Douglas E. |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung UB Passau - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=034306902&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-034306902 | ||
Datensatz im Suchindex
| _version_ | 1804185339691008000 |
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| adam_text | Brief Contents PREFACE XXI » CHAPTER 1 AN ORIENTATION TO INTERPERSONAL COMMUNICATION 3 ԹCHAPTER 2 SOCIAL COGNITION: UNDERSTANDING OTHERS AND OURSELVES 35 ► CHAPTER 3 INTERCULTURAL COMMUNICATION 65 » CHAPTER 4 VERBAL MESSAGES 97 1 CHAPTER 5 NONVERBAL MESSAGES 131 íCHAPTER 6 COMMUNICATION IN THE LIFE CYCLE OF RELATIONSHIPS 161 ŕ chapter 7 LISTENING EFFECTIVELY 197 » CHAPTER 8 HOLDING EFFECTIVE CONVERSATIONS 223 » chapter 9 SUPPORTING OTHERS 253 * CHAPTER io USING INTERPERSONAL INFLUENCE 283 ř chapter 11 MANAGING CONFLICT 317 ІіВЯВІІЯіВЙ^ вНйЙІіІвіІ^ » CHAPTER 12 COMMUNICATING IN INTIMATE RELATIONSHIPS: LONG-TERM ROMANTIC RELATIONSHIPS, FAMILY, AND FRIENDS 351 » chapter 13 COMMUNICATION IN WORKPLACE RELATIONSHIPS 387 GLOSSARY 429 REFERENCES 443 PHOTO CREDITS 455 INDEX 457
Contents PREFACE XXI chapter AN ORIENTATION TO INTERPERSONAL COMMUNICATION 3 5 A MODEL OF INTERPERSONAL COMMUNICATION MESSAGES 5 13 THE PURPOSES OF INTERPERSONAL COMMUNICATION WE SHARE MEANING WE MEET GOALS 13 13 WE MANAGE OUR PERSONAL IDENTITIES WE CONDUCT OUR RELATIONSHIPS 14 14 CHARACTERISTICS OF INTERPERSONAL COMMUNICATION 15 INTERPERSONAL COMMUNICATION IS TRANSACTIONAL INTERPERSONAL COMMUNICATION IS IRREVERSIBLE INTERPERSONAL COMMUNICATION IS SITUATED 15 16 16 INTERPERSONAL COMMUNICATION REVEALS RELATIONSHIP QUALITIES 17 INTERPERSONAL COMMUNICATION IS CONTINUOUS ETHICS AND INTERPERSONAL COMMUNICATION 18 THE DARK SIDE OF INTERPERSONAL COMMUNICATION DIVERSE VOICES: LESSONS FROM AMERICAN EXPERIENCE DIVERSITY AND INTERPERSONAL COMMUNICATION 19 20 21 INTERPERSONAL COMMUNICATION COMPETENCE AND YOU ACQUIRE INTERPERSONAL COMMUNICATION KNOWLEDGE INCREASE INTERPERSONAL COMMUNICATION SKILL BE MOTIVATED TO DEMONSTRATE COMPETENCE DEVELOP BEHAVIORAL FLEXIBILITY 22 22 23 24 25 CREATE INTERPERSONAL COMMUNICATION IMPROVEMENT PLANS 25 16
THE SOCIAL MEDIA FACTOR UNDERSTANDING SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION 26 27 TRAITS OF SOCIAL MEDIA TECHNOLOGY A QUESTION OF ETHICS: WHAT WOULD YOU DO? 30 SUMMARY CHAPTER RESOURCES KEYWORDS 31 31 ANALYZE AND APPLY 31 COMMUNICATION IMPROVEMENT PLAN chapter 29 33 SOCIAL COGNITION: UNDERSTANDING OTHERS AND OURSELVES 35 MAKING SENSE OF THE SOCIAL WORLD ATTENTION MEMORY 37 37 39 JUDGEMENT 40 DIVERSE VOICES: JUST WALK ON BY 44 SELF AND SOCIAL COGNITION: THINKING ABOUT YOURSELF SELF-CONCEPT AND SELF-ESTEEM SELF-CONCEPT DEVELOPMENT 47 48 MESSAGES, FEEDBACK, AND SELF-CONCEPT 51 IMPROVING SELF-CONCEPT AND SELF-ESTEEM SOCIAL COGNITION AND EMOTION DEFINING EMOTION TYPES OF EMOTIONS 53 55 55 56 IMPROVING SOCIAL COGNITION 57 THE SOCIAL MEDIA FACTOR FORMING IMPRESSIONS ON SOCIAL MEDIA 58 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 60 60 46
61 CHAPTER RESOURCES KEYWORDS 61 ANALYZE AND APPLY l CHAPTER 62 INTERCULTURAL COMMUNICATION CULTURE AND COMMUNICATION DOMINANT AND CO-CULTURES GENDER RACE 65 67 68 69 69 70 ETHNICITY SEXUAL ORIENTATION AND GENDER IDENTITY RELIGION 70 71 SOCIAL CLASS GENERATION 71 71 72 CULTURAL IDENTITY HOW CULTURES DIFFER TIME ORIENTATION 73 74 THE IMPORTANCE OF CONTEXT FOR SHARING MEANING THE VALUE OF THE INDIVIDUAL VS. THE GROUP 76 DIVERSE VOICES: INDIVIDUALISM AND COLLECTIVISM ATTITUDES TOWARD PREDICTABILITY AND UNCERTAINTY ATTITUDES ABOUT SOCIAL POWER DISTRIBUTION 75 78 80 81 82 MASCULINE VS. FEMININE ORIENTATION 83 NORMS ABOUT THE USE OF EMOTIONS BARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATION 84 ANXIETY 85 ASSUMED SIMILARITY OR DIFFERENCE 85 ETHNOCENTRISM STEREOTYPING 85 86 INCOMPATIBLE COMMUNICATION CODES INCOMPATIBLE NORMS AND VALUES 86 87 THE PYRAMID MODE OF INTERCULTURAL COMPETENCE 87 REQUISITE ATTITUDES 87 DEVELOPING CULTURE-SPECIFIC KNOWLEDGE AND SKILLS INTERNAL AND EXTERNAL OUTCOMES 90 88
THE SOCIAL MEDIA FACTOR SOCIAL MEDIA ACROSS CULTURES 91 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 92 92 CHAPTER RESOURCES KEYWORDS 93 93 94 ANALYZE AND APPLY COMMUNICATION IMPROVEMENT PLAN: INTERCULTURAL 95 COMMUNICATION ŕCHAPTER VERBAL MESSAGES 97 VERBAL MESSAGE FUNDAMENTALS WHAT IS A LANGUAGE? 98 98 DIVERSE VOICES: MOMMY, WHY DOES RAJ TALK FUNNY?” CHARACTERISTICS OF LANGUAGE 100 102 MEANING IN THE LANGUAGE ITSELF 104 GUIDELINES FOR IMPROVING MESSAGE SEMANTICS MEANING WITHIN THE CONVERSATIONAL CONTEXT 105 115 115 SPEECH ACTS THE COOPERATIVE PRINCIPLE 117 GUIDELINES FOR IMPROVING PRAGMATIC UNDERSTANDING MEANING WITHIN THE SOCIAL AND CULTURAL CONTEXT 119 120 GUIDELINES FOR IMPROVING SOCIOLINGÜÍSTIC UNDERSTANDING 123 THE SOCIAL MEDIA FACTOR USING LANGUAGE TO RELATE ONLINE 125 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 126 126 CHAPTER RESOURCES KEYWORDS 127 127 ANALYZE AND APPLY SKILL PRACTICE 127 128 COMMUNICATION IMPROVEMENT PLAN: VERBAL COMMUNICATION 129
ЃCHAPTER 131 NONVERBAL MESSAGES CHARACTERISTICS AND FUNCTIONS OF NONVERBAL MESSAGES 133 CHARACTERISTICS OF NONVERBAL COMMUNICATION FUNCTIONS OF NONVERBAL MESSAGES 134 TYPES OF NONVERBAL COMMUNICATION 137 137 BODY LANGUAGE PARALANGUAGE USE OF SPACE 133 139 140 142 SELF-PRESENTATION CULTURE AND GENDER DIFFERENCES IN NONVERBAL COMMUNICATION 144 CULTURAL DIFFERENCES 145 DIVERSE VOICES: LATIN AMERICAN AND ANGLO AMERICAN USE OF PERSONAL SPACE IN PUBLIC PLACES GENDER DIFFERENCES 146 148 NONVERBAL EXPECTATIONS INTERPRETING A VIOLATION 150 151 GUIDELINES FOR IMPROVING NONVERBAL MESSAGES SENDING NONVERBAL MESSAGES 152 A QUESTION OF ETHICS: WHAT WOULD YOU DO? INTERPRETING NONVERBAL MESSAGES 153 THE SOCIAL MEDIA FACTOR NONVERBAL COMMUNICATION IN TEXT SUMMARY 155 156 CHAPTER RESOURCES KEYWORDS 157 157 ANALYZE AND APPLY SKILL PRACTICE 158 158 COMMUNICATION IMPROVEMENT PLAN: NONVERBAL COMMUNICATION 159 153 152
CHAPTER COMMUNICATION IN THE LIFE CYCLE OF RELATIONSHIPS 161 THE FUNCTIONS OF COMMUNICATION IN A RELATIONSHIP 163 163 THE CONSTITUTIVE FUNCTION THE INSTRUMENTAL FUNCTION THE INDEXICAL FUNCTION DESCRIBING RELATIONSHIPS 164 164 165 HOW RELATIONSHIPS CHANGE: RELATIONSHIP LIFECYCLES 169 STAGE ONE: BEGINNING RELATIONSHIPS 170 DIVERSE VOICES: MODERN LOVE: CLOSE ENOUGH TO TOUCH WAS TOO FAR APART 171 STAGE TWO: DEVELOPING RELATIONSHIPS STAGE THREE: SUSTAINING RELATIONSHIPS STAGE FOUR: RELATIONSHIP DECLINE 173 176 181 SELF-DISCLOSURE AND PRIVACY IN RELATIONSHIPS GUIDELINES FOR SELF-DISCLOSURE GUIDELINES FOR PRIVACY 183 187 188 THE SOCIAL MEDIA FACTOR PUBLIC AND PRIVATE ONLINE 190 A QUESTION OF ETHICS: WHAT WOULD YOU DO? 191 SUMMARY 192 CHAPTER RESOURCES 193 KEYWORDS 193 ANALYZE AND APPLY SKILL PRACTICE 193 195 COMMUNICATION IMPROVEMENT PLAN: RELATIONSHIPS 195
Ի CHAPTER LISTENING EFFECTIVELY 197 CHALLENGES TO EFFECTIVE LISTENING 199 PERSONAL STYLES OF LISTENING 199 DIVERSE VOICES: HOW 1 LEARNED TO SHUT UP AND LISTEN 202 LISTENING APPREHENSION DUAL PROCESSES IN LISTENING THE ACTIVE LISTENING PROCESS ATTENDING 202 204 205 205 206 UNDERSTANDING 211 REMEMBERING CRITICALLY EVALUATING RESPONDING 212 214 THE SOCIAL MEDIA FACTOR DIGITAL LISTENING SKILLS 215 ATTENDING TO AND UNDERSTANDING DIGITAL MESSAGES A QUESTION OF ETHICS: WHAT WOULD YOU DO? CRITICALLY EVALUATING DIGITAL MESSAGES SUMMARY 217 218 218 CHAPTER RESOURCES KEYWORDS 219 219 ANALYZE AND APPLY SKILL PRACTICE 219 220 COMMUNICATION IMPROVEMENT PLAN: LISTENING » CHAPTER 216 221 HOLDING EFFECTIVE CONVERSATIONS CONVERSATIONS: CHARACTERISTICS AND VARIATIONS CHARACTERISTICS OF CONVERSATIONS VARIATION IN CONVERSATION CONVERSATIONAL TYPES PURPOSES 228 SEQUENCE 230 228 227 225 223 225
TONE 231 PARTICIPANTS SETTING 232 232 GUIDELINES FOR EFFECTIVE CONVERSATIONALISTS GENERAL CONVERSATION GUIDELINES 233 233 SKILLS FOR CONVERSING WITH STRANGERS 236 236 STARTING A CONVERSATION SUSTAINING A CONVERSATION CLOSING A CONVERSATION 238 241 CULTURAL VARIATIONS IN CONVERSATION 242 THE SOCIAL MEDIA FACTOR DIGITAL CONVERSATION SKILLS 243 DIVERSE VOICES: CONVERSATIONAL BALLGAMES AWARENESS OF AUDIENCE 246 MULTIPLICITY OF CONVERSATIONS 246 ABRUPTNESS OF DISENGAGEMENT 247 SUMMARY 244 248 A QUESTION OF ETHICS: WHAT WOULD YOU DO? CHAPTER RESOURCES KEYWORDS 248 249 249 ANALYZE AND APPLY SKILL PRACTICE 249 250 COMMUNICATION IMPROVEMENT PLAN: CONVERSATION CHAPTER SUPPORTING OTHERS EMPATHIZING 253 255 THREE TYPES OF EMPATHY 255 GUIDELINES FOR IMPROVING EMPATHY SUPPORTIVE INTERACTIONS 258 259 DIVERSE VOICES: WHICH IS MY GOOD LEG? SUPPORTIVE MESSAGES 263 CREATING A SUPPORTIVE CLIMATE VALIDATING EMOTIONS 264 263 260 251
265 ENCOURAGING REAPPRAISALS PROMOTING ACTION WITH ADVICE 270 SUPPORTING POSITIVE FEELINGS: CELEBRATORY SUPPORT GENDER AND CULTURE IN SUPPORTIVE INTERACTIONS 273 274 THE SOCIAL MEDIA FACTOR USING SOCIAL MEDIA TO OFFER EMPATHY AND SUPPORT INCREASED SOCIAL DISTANCE 275 INCREASED PRESENCE OF OTHERS 275 BENEFITS FOR APPREHENSIVE INDIVIDUALS EASE OF MANAGEMENT 274 276 276 MEMORIALIZING OTHERS THROUGH DIGITAL COMMUNICATION SUMMARY 276 277 A QUESTION OF ETHICS: WHAT WOULD YOU DO? CHAPTER RESOURCES KEYWORDS 278 279 279 ANALYZE AND APPLY SKILL PRACTICE 279 280 COMMUNICATION IMPROVEMENT PLAN: EMPATHIZING AND SUPPORTING ŕ CHAPTER 281 USING INTERPERSONAL INFLUENCE INTERPERSONAL POWER SOURCES OF POWER PRINCIPLES OF POWER 283 285 285 287 INTERPERSONAL PERSUASION 288 PROCESSING PERSUASIVE MESSAGES: THE ELABORATION LIKELIHOOD MODEL (ELM) 288 PERSUADING AUTOMATIC PROCESSORS PERSUADING EXTENSIVE PROCESSORS 290 293 ASSERTING RIGHTS AND EXPECTATIONS 296 APPROACHES TO COMMUNICATING RIGHTS AND EXPECTATIONS ASSERTIVE MESSAGE SKILLS 301 ASSERTIVENESS IN CROSS-CULTURAL RELATIONSHIPS 306 298
THE SOCIAL MEDIA FACTOR 307 ELECTRONIC INFLUENCE A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 308 309 310 CHAPTER RESOURCES KEYWORDS 310 ANALYZE AND APPLY SKILL PRACTICE 310 312 COMMUNICATION IMPROVEMENT PLAN: ASSERTIVE COMMUNICATION в chapter MANAGING CONFLICT 317 TYPES OF INTERPERSONAL CONFLICT 320 STYLES OF MANAGING INTERPERSONAL CONFLICT WITHDRAWING 322 323 ACCOMMODATING COMPETING 321 323 COMPROMISING 324 COLLABORATING 324 FACE NEGOTIATION IN CONFLICT FACE NEGOTIATION THEORY 326 326 CO-CULTURES AND INDIVIDUAL DIFFERENCES IN CONFLICT DESTRUCTIVE CONFLICT PATTERNS SERIAL ARGUING 327 328 329 COUNTERBLAMING 329 CROSS-COMPLAINING 330 DEMAND-WITHDRAWAL MUTUAL HOSTILITY 330 331 GUIDELINES FOR EFFECTIVE CONFLICT MANAGEMENT BREAK PATTERNS OF DESTRUCTIVE CONFLICT 331 331 CREATE COLLABORATIVE CONFLICT CONVERSATIONS 333 DIVERSE VOICES: THE POWER OF WASTAH IN LEBANESE SPEECH FORGIVENESS: REPAIRING RELATIONSHIPS DAMAGED BY CONFLICT 339 336 315
THE SOCIAL MEDIA FACTOR CONFLICT ONLINE FLAMING 340 341 CYBERBULLYING 342 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 343 344 CHAPTER RESOURCES KEYWORDS 345 345 ANALYZE AND APPLY SKILL PRACTICE 345 348 COMMUNICATION IMPROVEMENT PLAN: CONFLICT MANAGEMENT » CHAPTER 349 COMMUNICATING IN INTIMATE RELATIONSHIPS: LONG-TERM ROMANTIC RELATIONSHIPS, FAMILY, AND FRIENDS 351 INTIMATE RELATIONSHIPS AND INTERACTIONS LONG-TERM ROMANTIC RELATIONSHIPS 353 354 CHARACTERISTICS OF SUCCESSFUL LONG-TERM ROMANTIC RELATIONSHIPS 354 CHALLENGES IN LONG-TERM ROMANTIC RELATIONSHIPS FAMILIES 356 362 PARENT-CHILD COMMUNICATION 363 DIVERSE VOICES: PERFORMING COMMITMENT PARENTING STYLES 368 FAMILY COMMUNICATION PATTERNS MODELING 364 369 370 COMMUNICATION IN OTHER TYPES OF FAMILY RELATIONSHIPS GUIDELINES FOR IMPROVING FAMILY COMMUNICATION FRIENDSHIPS 374 GENDER DIFFERENCES IN SAME-SEX FRIENDSHIPS FRIENDSHIP AND SEX 376 375 372 371
THE DARK SIDE OF INTIMATE RELATIONSHIPS: INFIDELITY, JEALOUSY, 377 AND POSSESSIVENESS INFIDELITY JEALOUSY 378 378 THE SOCIAL MEDIA FACTOR USING DIGITAL COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS 380 DIGITAL COMMUNICATION SKILLS IN PERSONAL RELATIONSHIPS A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 380 381 382 CHAPTER RESOURCES KEYWORDS 383 383 ANALYZE AND APPLY 383 COMMUNICATION IMPROVEMENT PLAN: INTIMATE RELATIONSHIPS » chapter 385 COMMUNICATION IN WORKPLACE RELATIONSHIPS 387 COMMUNICATING IN FORMAL WORKPLACE RELATIONSHIPS COMMUNICATING IN MANAGERIAL RELATIONSHIPS COMMUNICATING IN CO֊WORKER RELATIONSHIPS 389 389 393 COMMUNICATING IN CUSTOMER AND VENDOR RELATIONSHIPS 396 COMMUNICATING IN INFORMAL WORKPLACE RELATIONSHIPS MENTORING RELATIONSHIPS WORKPLACE FRIENDSHIPS 398 398 400 ROMANTIC RELATIONSHIPS AT WORK 401 COMMUNICATING IN A DIVERSE WORKPLACE CULTURE-BASED WORK STYLE 402 402 DIVERSE VOICES: KAIGI: JAPANESE STYLE BUSINESS MEETINGS GENDERED LINGUISTIC STYLE IN THE WORKPLACE INTERGENERATIONAL COMMUNICATION ISSUES 404 406 408 IMPROVING WORKPLACE PERFORMANCE THROUGH FEEDBACK ASKING FOR FEEDBACK 410 409
CONSTRUCTIVELY CRITICIZING 411 RESPONDING TO NEGATIVE FEEDBACK (CRITICISM) 414 THE DARK SIDE OF WORKPLACE COMMUNICATION AGGRESSION AT WORK 416 416 SEXUAL HARASSMENT 419 THE SOCIAL MEDIA FACTOR DIGITAL COMMUNICATION SKILLS IN PROFESSIONAL RELATIONSHIPS USING SOCIAL MEDIA RESPONSIBLY AND EFFECTIVELY USING SOCIAL MEDIA STRATEGICALLY AND WISELY USING SOCIAL MEDIA PROFESSIONALLY 422 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 421 423 424 425 CHAPTER RESOURCES KEYWORDS 425 ANALYZE AND APPLY SKILL PRACTICE 425 426 COMMUNICATION IMPROVEMENT PLAN: WORKPLACE COMMUNICATION GLOSSARY REFERENCES 429 443 PHOTO CREDITS INDEX 457 455 427 420 420
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Brief Contents PREFACE XXI » CHAPTER 1 AN ORIENTATION TO INTERPERSONAL COMMUNICATION 3 ԹCHAPTER 2 SOCIAL COGNITION: UNDERSTANDING OTHERS AND OURSELVES 35 ► CHAPTER 3 INTERCULTURAL COMMUNICATION 65 » CHAPTER 4 VERBAL MESSAGES 97 1 CHAPTER 5 NONVERBAL MESSAGES 131 íCHAPTER 6 COMMUNICATION IN THE LIFE CYCLE OF RELATIONSHIPS 161 ŕ chapter 7 LISTENING EFFECTIVELY 197 » CHAPTER 8 HOLDING EFFECTIVE CONVERSATIONS 223 » chapter 9 SUPPORTING OTHERS 253 * CHAPTER io USING INTERPERSONAL INFLUENCE 283 ř chapter 11 MANAGING CONFLICT 317 ІіВЯВІІЯіВЙ^ вНйЙІіІвіІ^ » CHAPTER 12 COMMUNICATING IN INTIMATE RELATIONSHIPS: LONG-TERM ROMANTIC RELATIONSHIPS, FAMILY, AND FRIENDS 351 » chapter 13 COMMUNICATION IN WORKPLACE RELATIONSHIPS 387 GLOSSARY 429 REFERENCES 443 PHOTO CREDITS 455 INDEX 457
Contents PREFACE XXI chapter AN ORIENTATION TO INTERPERSONAL COMMUNICATION 3 5 A MODEL OF INTERPERSONAL COMMUNICATION MESSAGES 5 13 THE PURPOSES OF INTERPERSONAL COMMUNICATION WE SHARE MEANING WE MEET GOALS 13 13 WE MANAGE OUR PERSONAL IDENTITIES WE CONDUCT OUR RELATIONSHIPS 14 14 CHARACTERISTICS OF INTERPERSONAL COMMUNICATION 15 INTERPERSONAL COMMUNICATION IS TRANSACTIONAL INTERPERSONAL COMMUNICATION IS IRREVERSIBLE INTERPERSONAL COMMUNICATION IS SITUATED 15 16 16 INTERPERSONAL COMMUNICATION REVEALS RELATIONSHIP QUALITIES 17 INTERPERSONAL COMMUNICATION IS CONTINUOUS ETHICS AND INTERPERSONAL COMMUNICATION 18 THE DARK SIDE OF INTERPERSONAL COMMUNICATION DIVERSE VOICES: LESSONS FROM AMERICAN EXPERIENCE DIVERSITY AND INTERPERSONAL COMMUNICATION 19 20 21 INTERPERSONAL COMMUNICATION COMPETENCE AND YOU ACQUIRE INTERPERSONAL COMMUNICATION KNOWLEDGE INCREASE INTERPERSONAL COMMUNICATION SKILL BE MOTIVATED TO DEMONSTRATE COMPETENCE DEVELOP BEHAVIORAL FLEXIBILITY 22 22 23 24 25 CREATE INTERPERSONAL COMMUNICATION IMPROVEMENT PLANS 25 16
THE SOCIAL MEDIA FACTOR UNDERSTANDING SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION 26 27 TRAITS OF SOCIAL MEDIA TECHNOLOGY A QUESTION OF ETHICS: WHAT WOULD YOU DO? 30 SUMMARY CHAPTER RESOURCES KEYWORDS 31 31 ANALYZE AND APPLY 31 COMMUNICATION IMPROVEMENT PLAN chapter 29 33 SOCIAL COGNITION: UNDERSTANDING OTHERS AND OURSELVES 35 MAKING SENSE OF THE SOCIAL WORLD ATTENTION MEMORY 37 37 39 JUDGEMENT 40 DIVERSE VOICES: JUST WALK ON BY 44 SELF AND SOCIAL COGNITION: THINKING ABOUT YOURSELF SELF-CONCEPT AND SELF-ESTEEM SELF-CONCEPT DEVELOPMENT 47 48 MESSAGES, FEEDBACK, AND SELF-CONCEPT 51 IMPROVING SELF-CONCEPT AND SELF-ESTEEM SOCIAL COGNITION AND EMOTION DEFINING EMOTION TYPES OF EMOTIONS 53 55 55 56 IMPROVING SOCIAL COGNITION 57 THE SOCIAL MEDIA FACTOR FORMING IMPRESSIONS ON SOCIAL MEDIA 58 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 60 60 46
61 CHAPTER RESOURCES KEYWORDS 61 ANALYZE AND APPLY l CHAPTER 62 INTERCULTURAL COMMUNICATION CULTURE AND COMMUNICATION DOMINANT AND CO-CULTURES GENDER RACE 65 67 68 69 69 70 ETHNICITY SEXUAL ORIENTATION AND GENDER IDENTITY RELIGION 70 71 SOCIAL CLASS GENERATION 71 71 72 CULTURAL IDENTITY HOW CULTURES DIFFER TIME ORIENTATION 73 74 THE IMPORTANCE OF CONTEXT FOR SHARING MEANING THE VALUE OF THE INDIVIDUAL VS. THE GROUP 76 DIVERSE VOICES: INDIVIDUALISM AND COLLECTIVISM ATTITUDES TOWARD PREDICTABILITY AND UNCERTAINTY ATTITUDES ABOUT SOCIAL POWER DISTRIBUTION 75 78 80 81 82 MASCULINE VS. FEMININE ORIENTATION 83 NORMS ABOUT THE USE OF EMOTIONS BARRIERS TO EFFECTIVE INTERCULTURAL COMMUNICATION 84 ANXIETY 85 ASSUMED SIMILARITY OR DIFFERENCE 85 ETHNOCENTRISM STEREOTYPING 85 86 INCOMPATIBLE COMMUNICATION CODES INCOMPATIBLE NORMS AND VALUES 86 87 THE PYRAMID MODE OF INTERCULTURAL COMPETENCE 87 REQUISITE ATTITUDES 87 DEVELOPING CULTURE-SPECIFIC KNOWLEDGE AND SKILLS INTERNAL AND EXTERNAL OUTCOMES 90 88
THE SOCIAL MEDIA FACTOR SOCIAL MEDIA ACROSS CULTURES 91 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 92 92 CHAPTER RESOURCES KEYWORDS 93 93 94 ANALYZE AND APPLY COMMUNICATION IMPROVEMENT PLAN: INTERCULTURAL 95 COMMUNICATION ŕCHAPTER VERBAL MESSAGES 97 VERBAL MESSAGE FUNDAMENTALS WHAT IS A LANGUAGE? 98 98 DIVERSE VOICES: "MOMMY, WHY DOES RAJ TALK FUNNY?” CHARACTERISTICS OF LANGUAGE 100 102 MEANING IN THE LANGUAGE ITSELF 104 GUIDELINES FOR IMPROVING MESSAGE SEMANTICS MEANING WITHIN THE CONVERSATIONAL CONTEXT 105 115 115 SPEECH ACTS THE COOPERATIVE PRINCIPLE 117 GUIDELINES FOR IMPROVING PRAGMATIC UNDERSTANDING MEANING WITHIN THE SOCIAL AND CULTURAL CONTEXT 119 120 GUIDELINES FOR IMPROVING SOCIOLINGÜÍSTIC UNDERSTANDING 123 THE SOCIAL MEDIA FACTOR USING LANGUAGE TO RELATE ONLINE 125 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 126 126 CHAPTER RESOURCES KEYWORDS 127 127 ANALYZE AND APPLY SKILL PRACTICE 127 128 COMMUNICATION IMPROVEMENT PLAN: VERBAL COMMUNICATION 129
ЃCHAPTER 131 NONVERBAL MESSAGES CHARACTERISTICS AND FUNCTIONS OF NONVERBAL MESSAGES 133 CHARACTERISTICS OF NONVERBAL COMMUNICATION FUNCTIONS OF NONVERBAL MESSAGES 134 TYPES OF NONVERBAL COMMUNICATION 137 137 BODY LANGUAGE PARALANGUAGE USE OF SPACE 133 139 140 142 SELF-PRESENTATION CULTURE AND GENDER DIFFERENCES IN NONVERBAL COMMUNICATION 144 CULTURAL DIFFERENCES 145 DIVERSE VOICES: LATIN AMERICAN AND ANGLO AMERICAN USE OF PERSONAL SPACE IN PUBLIC PLACES GENDER DIFFERENCES 146 148 NONVERBAL EXPECTATIONS INTERPRETING A VIOLATION 150 151 GUIDELINES FOR IMPROVING NONVERBAL MESSAGES SENDING NONVERBAL MESSAGES 152 A QUESTION OF ETHICS: WHAT WOULD YOU DO? INTERPRETING NONVERBAL MESSAGES 153 THE SOCIAL MEDIA FACTOR NONVERBAL COMMUNICATION IN TEXT SUMMARY 155 156 CHAPTER RESOURCES KEYWORDS 157 157 ANALYZE AND APPLY SKILL PRACTICE 158 158 COMMUNICATION IMPROVEMENT PLAN: NONVERBAL COMMUNICATION 159 153 152
CHAPTER COMMUNICATION IN THE LIFE CYCLE OF RELATIONSHIPS 161 THE FUNCTIONS OF COMMUNICATION IN A RELATIONSHIP 163 163 THE CONSTITUTIVE FUNCTION THE INSTRUMENTAL FUNCTION THE INDEXICAL FUNCTION DESCRIBING RELATIONSHIPS 164 164 165 HOW RELATIONSHIPS CHANGE: RELATIONSHIP LIFECYCLES 169 STAGE ONE: BEGINNING RELATIONSHIPS 170 DIVERSE VOICES: MODERN LOVE: CLOSE ENOUGH TO TOUCH WAS TOO FAR APART 171 STAGE TWO: DEVELOPING RELATIONSHIPS STAGE THREE: SUSTAINING RELATIONSHIPS STAGE FOUR: RELATIONSHIP DECLINE 173 176 181 SELF-DISCLOSURE AND PRIVACY IN RELATIONSHIPS GUIDELINES FOR SELF-DISCLOSURE GUIDELINES FOR PRIVACY 183 187 188 THE SOCIAL MEDIA FACTOR PUBLIC AND PRIVATE ONLINE 190 A QUESTION OF ETHICS: WHAT WOULD YOU DO? 191 SUMMARY 192 CHAPTER RESOURCES 193 KEYWORDS 193 ANALYZE AND APPLY SKILL PRACTICE 193 195 COMMUNICATION IMPROVEMENT PLAN: RELATIONSHIPS 195
Ի CHAPTER LISTENING EFFECTIVELY 197 CHALLENGES TO EFFECTIVE LISTENING 199 PERSONAL STYLES OF LISTENING 199 DIVERSE VOICES: HOW 1 LEARNED TO SHUT UP AND LISTEN 202 LISTENING APPREHENSION DUAL PROCESSES IN LISTENING THE ACTIVE LISTENING PROCESS ATTENDING 202 204 205 205 206 UNDERSTANDING 211 REMEMBERING CRITICALLY EVALUATING RESPONDING 212 214 THE SOCIAL MEDIA FACTOR DIGITAL LISTENING SKILLS 215 ATTENDING TO AND UNDERSTANDING DIGITAL MESSAGES A QUESTION OF ETHICS: WHAT WOULD YOU DO? CRITICALLY EVALUATING DIGITAL MESSAGES SUMMARY 217 218 218 CHAPTER RESOURCES KEYWORDS 219 219 ANALYZE AND APPLY SKILL PRACTICE 219 220 COMMUNICATION IMPROVEMENT PLAN: LISTENING » CHAPTER 216 221 HOLDING EFFECTIVE CONVERSATIONS CONVERSATIONS: CHARACTERISTICS AND VARIATIONS CHARACTERISTICS OF CONVERSATIONS VARIATION IN CONVERSATION CONVERSATIONAL TYPES PURPOSES 228 SEQUENCE 230 228 227 225 223 225
TONE 231 PARTICIPANTS SETTING 232 232 GUIDELINES FOR EFFECTIVE CONVERSATIONALISTS GENERAL CONVERSATION GUIDELINES 233 233 SKILLS FOR CONVERSING WITH STRANGERS 236 236 STARTING A CONVERSATION SUSTAINING A CONVERSATION CLOSING A CONVERSATION 238 241 CULTURAL VARIATIONS IN CONVERSATION 242 THE SOCIAL MEDIA FACTOR DIGITAL CONVERSATION SKILLS 243 DIVERSE VOICES: CONVERSATIONAL BALLGAMES AWARENESS OF AUDIENCE 246 MULTIPLICITY OF CONVERSATIONS 246 ABRUPTNESS OF DISENGAGEMENT 247 SUMMARY 244 248 A QUESTION OF ETHICS: WHAT WOULD YOU DO? CHAPTER RESOURCES KEYWORDS 248 249 249 ANALYZE AND APPLY SKILL PRACTICE 249 250 COMMUNICATION IMPROVEMENT PLAN: CONVERSATION CHAPTER SUPPORTING OTHERS EMPATHIZING 253 255 THREE TYPES OF EMPATHY 255 GUIDELINES FOR IMPROVING EMPATHY SUPPORTIVE INTERACTIONS 258 259 DIVERSE VOICES: "WHICH IS MY GOOD LEG?" SUPPORTIVE MESSAGES 263 CREATING A SUPPORTIVE CLIMATE VALIDATING EMOTIONS 264 263 260 251
265 ENCOURAGING REAPPRAISALS PROMOTING ACTION WITH ADVICE 270 SUPPORTING POSITIVE FEELINGS: CELEBRATORY SUPPORT GENDER AND CULTURE IN SUPPORTIVE INTERACTIONS 273 274 THE SOCIAL MEDIA FACTOR USING SOCIAL MEDIA TO OFFER EMPATHY AND SUPPORT INCREASED SOCIAL DISTANCE 275 INCREASED PRESENCE OF OTHERS 275 BENEFITS FOR APPREHENSIVE INDIVIDUALS EASE OF MANAGEMENT 274 276 276 MEMORIALIZING OTHERS THROUGH DIGITAL COMMUNICATION SUMMARY 276 277 A QUESTION OF ETHICS: WHAT WOULD YOU DO? CHAPTER RESOURCES KEYWORDS 278 279 279 ANALYZE AND APPLY SKILL PRACTICE 279 280 COMMUNICATION IMPROVEMENT PLAN: EMPATHIZING AND SUPPORTING ŕ CHAPTER 281 USING INTERPERSONAL INFLUENCE INTERPERSONAL POWER SOURCES OF POWER PRINCIPLES OF POWER 283 285 285 287 INTERPERSONAL PERSUASION 288 PROCESSING PERSUASIVE MESSAGES: THE ELABORATION LIKELIHOOD MODEL (ELM) 288 PERSUADING AUTOMATIC PROCESSORS PERSUADING EXTENSIVE PROCESSORS 290 293 ASSERTING RIGHTS AND EXPECTATIONS 296 APPROACHES TO COMMUNICATING RIGHTS AND EXPECTATIONS ASSERTIVE MESSAGE SKILLS 301 ASSERTIVENESS IN CROSS-CULTURAL RELATIONSHIPS 306 298
THE SOCIAL MEDIA FACTOR 307 ELECTRONIC INFLUENCE A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 308 309 310 CHAPTER RESOURCES KEYWORDS 310 ANALYZE AND APPLY SKILL PRACTICE 310 312 COMMUNICATION IMPROVEMENT PLAN: ASSERTIVE COMMUNICATION в chapter MANAGING CONFLICT 317 TYPES OF INTERPERSONAL CONFLICT 320 STYLES OF MANAGING INTERPERSONAL CONFLICT WITHDRAWING 322 323 ACCOMMODATING COMPETING 321 323 COMPROMISING 324 COLLABORATING 324 FACE NEGOTIATION IN CONFLICT FACE NEGOTIATION THEORY 326 326 CO-CULTURES AND INDIVIDUAL DIFFERENCES IN CONFLICT DESTRUCTIVE CONFLICT PATTERNS SERIAL ARGUING 327 328 329 COUNTERBLAMING 329 CROSS-COMPLAINING 330 DEMAND-WITHDRAWAL MUTUAL HOSTILITY 330 331 GUIDELINES FOR EFFECTIVE CONFLICT MANAGEMENT BREAK PATTERNS OF DESTRUCTIVE CONFLICT 331 331 CREATE COLLABORATIVE CONFLICT CONVERSATIONS 333 DIVERSE VOICES: THE POWER OF WASTAH IN LEBANESE SPEECH FORGIVENESS: REPAIRING RELATIONSHIPS DAMAGED BY CONFLICT 339 336 315
THE SOCIAL MEDIA FACTOR CONFLICT ONLINE FLAMING 340 341 CYBERBULLYING 342 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 343 344 CHAPTER RESOURCES KEYWORDS 345 345 ANALYZE AND APPLY SKILL PRACTICE 345 348 COMMUNICATION IMPROVEMENT PLAN: CONFLICT MANAGEMENT » CHAPTER 349 COMMUNICATING IN INTIMATE RELATIONSHIPS: LONG-TERM ROMANTIC RELATIONSHIPS, FAMILY, AND FRIENDS 351 INTIMATE RELATIONSHIPS AND INTERACTIONS LONG-TERM ROMANTIC RELATIONSHIPS 353 354 CHARACTERISTICS OF SUCCESSFUL LONG-TERM ROMANTIC RELATIONSHIPS 354 CHALLENGES IN LONG-TERM ROMANTIC RELATIONSHIPS FAMILIES 356 362 PARENT-CHILD COMMUNICATION 363 DIVERSE VOICES: PERFORMING COMMITMENT PARENTING STYLES 368 FAMILY COMMUNICATION PATTERNS MODELING 364 369 370 COMMUNICATION IN OTHER TYPES OF FAMILY RELATIONSHIPS GUIDELINES FOR IMPROVING FAMILY COMMUNICATION FRIENDSHIPS 374 GENDER DIFFERENCES IN SAME-SEX FRIENDSHIPS FRIENDSHIP AND SEX 376 375 372 371
THE DARK SIDE OF INTIMATE RELATIONSHIPS: INFIDELITY, JEALOUSY, 377 AND POSSESSIVENESS INFIDELITY JEALOUSY 378 378 THE SOCIAL MEDIA FACTOR USING DIGITAL COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS 380 DIGITAL COMMUNICATION SKILLS IN PERSONAL RELATIONSHIPS A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 380 381 382 CHAPTER RESOURCES KEYWORDS 383 383 ANALYZE AND APPLY 383 COMMUNICATION IMPROVEMENT PLAN: INTIMATE RELATIONSHIPS » chapter 385 COMMUNICATION IN WORKPLACE RELATIONSHIPS 387 COMMUNICATING IN FORMAL WORKPLACE RELATIONSHIPS COMMUNICATING IN MANAGERIAL RELATIONSHIPS COMMUNICATING IN CO֊WORKER RELATIONSHIPS 389 389 393 COMMUNICATING IN CUSTOMER AND VENDOR RELATIONSHIPS 396 COMMUNICATING IN INFORMAL WORKPLACE RELATIONSHIPS MENTORING RELATIONSHIPS WORKPLACE FRIENDSHIPS 398 398 400 ROMANTIC RELATIONSHIPS AT WORK 401 COMMUNICATING IN A DIVERSE WORKPLACE CULTURE-BASED WORK STYLE 402 402 DIVERSE VOICES: KAIGI: JAPANESE STYLE BUSINESS MEETINGS GENDERED LINGUISTIC STYLE IN THE WORKPLACE INTERGENERATIONAL COMMUNICATION ISSUES 404 406 408 IMPROVING WORKPLACE PERFORMANCE THROUGH FEEDBACK ASKING FOR FEEDBACK 410 409
CONSTRUCTIVELY CRITICIZING 411 RESPONDING TO NEGATIVE FEEDBACK (CRITICISM) 414 THE DARK SIDE OF WORKPLACE COMMUNICATION AGGRESSION AT WORK 416 416 SEXUAL HARASSMENT 419 THE SOCIAL MEDIA FACTOR DIGITAL COMMUNICATION SKILLS IN PROFESSIONAL RELATIONSHIPS USING SOCIAL MEDIA RESPONSIBLY AND EFFECTIVELY USING SOCIAL MEDIA STRATEGICALLY AND WISELY USING SOCIAL MEDIA PROFESSIONALLY 422 A QUESTION OF ETHICS: WHAT WOULD YOU DO? SUMMARY 421 423 424 425 CHAPTER RESOURCES KEYWORDS 425 ANALYZE AND APPLY SKILL PRACTICE 425 426 COMMUNICATION IMPROVEMENT PLAN: WORKPLACE COMMUNICATION GLOSSARY REFERENCES 429 443 PHOTO CREDITS INDEX 457 455 427 420 420 |
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| id | DE-604.BV049044424 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T22:19:58Z |
| indexdate | 2024-07-10T09:53:40Z |
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| isbn | 9780199398010 |
| language | English |
| lccn | 015020042 |
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| physical | xxviii, 465 Seiten 26 cm |
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| spelling | Verderber, Kathleen S. 1949- Verfasser aut Inter-act interpersonal communication concepts, skills, and contexts Kathleen S. Verderber, Northern Kentucky University, Erina L. MacGeorge, Pennsylvania State University, Rudolph F. Verderber, Author Emeritus, University of Cincinnati with Douglas E. Pruim, Purdue University, co-author Social Media Factor Interact Fourteenth edition New York ; Oxford Oxford University Press [2016] xxviii, 465 Seiten 26 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (pages 443 - 456) and index Interpersonal communication Interpersonal relations MacGeorge, Erina L. Verfasser (DE-588)1187771317 aut Verderber, Rudolph Verfasser aut Pruim, Douglas E. Verfasser aut Digitalisierung UB Passau - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=034306902&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Verderber, Kathleen S. 1949- MacGeorge, Erina L. Verderber, Rudolph Pruim, Douglas E. Inter-act interpersonal communication concepts, skills, and contexts Interpersonal communication Interpersonal relations |
| title | Inter-act interpersonal communication concepts, skills, and contexts |
| title_alt | Interact |
| title_auth | Inter-act interpersonal communication concepts, skills, and contexts |
| title_exact_search | Inter-act interpersonal communication concepts, skills, and contexts |
| title_exact_search_txtP | Inter-act interpersonal communication concepts, skills, and contexts |
| title_full | Inter-act interpersonal communication concepts, skills, and contexts Kathleen S. Verderber, Northern Kentucky University, Erina L. MacGeorge, Pennsylvania State University, Rudolph F. Verderber, Author Emeritus, University of Cincinnati with Douglas E. Pruim, Purdue University, co-author Social Media Factor |
| title_fullStr | Inter-act interpersonal communication concepts, skills, and contexts Kathleen S. Verderber, Northern Kentucky University, Erina L. MacGeorge, Pennsylvania State University, Rudolph F. Verderber, Author Emeritus, University of Cincinnati with Douglas E. Pruim, Purdue University, co-author Social Media Factor |
| title_full_unstemmed | Inter-act interpersonal communication concepts, skills, and contexts Kathleen S. Verderber, Northern Kentucky University, Erina L. MacGeorge, Pennsylvania State University, Rudolph F. Verderber, Author Emeritus, University of Cincinnati with Douglas E. Pruim, Purdue University, co-author Social Media Factor |
| title_short | Inter-act |
| title_sort | inter act interpersonal communication concepts skills and contexts |
| title_sub | interpersonal communication concepts, skills, and contexts |
| topic | Interpersonal communication Interpersonal relations |
| topic_facet | Interpersonal communication Interpersonal relations |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=034306902&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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