Robots, artificial intelligence, and service automation in travel, tourism and hospitality:
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald Publishing Limited
2019
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| Schlagworte: | |
| Online-Zugang: | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-473 DE-19 DE-355 DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 DE-1046 URL des Erstveröffentlichers |
| Zusammenfassung: | Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry |
| Beschreibung: | Includes index |
| Beschreibung: | 1 Online-Ressource (xxi, 274 Seiten) |
| ISBN: | 9781787566897 |
| DOI: | 10.1108/9781787566873 |
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| 505 | 8 | |a 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb | |
| 505 | 8 | |a 5. Making sense of robots - consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg - a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- | |
| 505 | 8 | |a Introduction: RAISA in future travel-related industries / Stanislav Ivanov and Craig Webster -- Section 1: Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors - principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality - a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- | |
| 520 | 3 | |a Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry | |
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Datensatz im Suchindex
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| contents | 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb 5. Making sense of robots - consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg - a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- Introduction: RAISA in future travel-related industries / Stanislav Ivanov and Craig Webster -- Section 1: Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors - principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality - a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- |
| ctrlnum | (ZDB-1-EPB)9781787566897 (OCoLC)1372482722 (DE-599)BVBBV048846712 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.1108/9781787566873 |
| format | Electronic eBook |
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| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV048846712 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T21:39:05Z |
| indexdate | 2025-01-15T19:00:59Z |
| institution | BVB |
| isbn | 9781787566897 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034112053 |
| oclc_num | 1372482722 |
| open_access_boolean | |
| owner | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-BY-TUM DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 DE-1046 |
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| physical | 1 Online-Ressource (xxi, 274 Seiten) |
| psigel | ZDB-1-EPB |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Emerald Publishing Limited |
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| spelling | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Dr Stanislav Ivanov (Varna University of Management, Bulgaria), Dr Craig Webster (Ball State University, USA) Bingley, U.K. Emerald Publishing Limited 2019 ©2019 1 Online-Ressource (xxi, 274 Seiten) txt rdacontent c rdamedia cr rdacarrier Includes index 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb 5. Making sense of robots - consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg - a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- Introduction: RAISA in future travel-related industries / Stanislav Ivanov and Craig Webster -- Section 1: Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors - principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality - a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry Artificial intelligence Technology & Engineering, Automation Automation Business enterprises Technological innovations Hospitality industry Technological innovations Robotics Technological innovations Management Tourism Technological innovations Künstliche Intelligenz (DE-588)4033447-8 gnd rswk-swf Robotik (DE-588)4261462-4 gnd rswk-swf Tourismus (DE-588)4018406-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Künstliche Intelligenz (DE-588)4033447-8 s Robotik (DE-588)4261462-4 s DE-604 Ivanov, Stanislav edt Webster, Craig edt Erscheint auch als Druckausgabe 9781787566880 https://doi.org/10.1108/9781787566873 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Robots, artificial intelligence, and service automation in travel, tourism and hospitality 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb 5. Making sense of robots - consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg - a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- Introduction: RAISA in future travel-related industries / Stanislav Ivanov and Craig Webster -- Section 1: Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors - principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality - a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- Artificial intelligence Technology & Engineering, Automation Automation Business enterprises Technological innovations Hospitality industry Technological innovations Robotics Technological innovations Management Tourism Technological innovations Künstliche Intelligenz (DE-588)4033447-8 gnd Robotik (DE-588)4261462-4 gnd Tourismus (DE-588)4018406-7 gnd |
| subject_GND | (DE-588)4033447-8 (DE-588)4261462-4 (DE-588)4018406-7 (DE-588)4143413-4 |
| title | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_auth | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_exact_search | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_exact_search_txtP | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_full | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Dr Stanislav Ivanov (Varna University of Management, Bulgaria), Dr Craig Webster (Ball State University, USA) |
| title_fullStr | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Dr Stanislav Ivanov (Varna University of Management, Bulgaria), Dr Craig Webster (Ball State University, USA) |
| title_full_unstemmed | Robots, artificial intelligence, and service automation in travel, tourism and hospitality edited by Dr Stanislav Ivanov (Varna University of Management, Bulgaria), Dr Craig Webster (Ball State University, USA) |
| title_short | Robots, artificial intelligence, and service automation in travel, tourism and hospitality |
| title_sort | robots artificial intelligence and service automation in travel tourism and hospitality |
| topic | Artificial intelligence Technology & Engineering, Automation Automation Business enterprises Technological innovations Hospitality industry Technological innovations Robotics Technological innovations Management Tourism Technological innovations Künstliche Intelligenz (DE-588)4033447-8 gnd Robotik (DE-588)4261462-4 gnd Tourismus (DE-588)4018406-7 gnd |
| topic_facet | Artificial intelligence Technology & Engineering, Automation Automation Business enterprises Technological innovations Hospitality industry Technological innovations Robotics Technological innovations Management Tourism Technological innovations Künstliche Intelligenz Robotik Tourismus Aufsatzsammlung |
| url | https://doi.org/10.1108/9781787566873 |
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