Crisis communications management:
Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readi...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald Publishing Limited
2018
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| Schriftenreihe: | PRCA practice guides
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| Schlagworte: | |
| Online-Zugang: | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-473 DE-19 DE-355 DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 DE-1046 Volltext |
| Zusammenfassung: | Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment.Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact |
| Beschreibung: | 1 Online-Ressource (xiii, 134 Seiten) |
| ISBN: | 9781787566156 |
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Datensatz im Suchindex
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| author | Wheeler, Adrian |
| author_facet | Wheeler, Adrian |
| author_role | aut |
| author_sort | Wheeler, Adrian |
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| building | Verbundindex |
| bvnumber | BV048846587 |
| classification_rvk | QP 345 QP 637 |
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| contents | Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index |
| ctrlnum | (ZDB-1-EPB)9781787566156 (DE-599)BVBBV048846587 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| index_date | 2024-07-03T21:39:05Z |
| indexdate | 2025-01-15T19:00:43Z |
| institution | BVB |
| isbn | 9781787566156 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-034111928 |
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| record_format | marc |
| series2 | PRCA practice guides |
| spelling | Wheeler, Adrian Verfasser aut Crisis communications management by Adrian Wheeler FPRCA (The Public Relations and Communications Association, UK) Bingley, U.K. Emerald Publishing Limited 2018 ©2019 1 Online-Ressource (xiii, 134 Seiten) txt rdacontent c rdamedia cr rdacarrier PRCA practice guides Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment.Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact Business & Economics Business Communication Business communication & presentation Communication in crisis management Öffentlichkeitsarbeit (DE-588)4043188-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Krisenmanagement (DE-588)4127374-6 s Öffentlichkeitsarbeit (DE-588)4043188-5 s Kommunikation (DE-588)4031883-7 s DE-604 Erscheint auch als Druckausgabe 9781787566187 https://www.emerald.com/insight/publication/doi/10.1108/9781787566156 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Wheeler, Adrian Crisis communications management Prelims -- Introduction -- What is a crisis? -- Persuading management to prepare -- Strategy: principles of crisis communications -- Contingency planning -- Stakeholder identification and lists -- How the media drive crises -- Working with lawyers -- Tactics and techniques -- Spokespeople -- Online and social -- Evaluation and learning -- What would we have done? -- Afterword -- Appendix -- References -- Index Business & Economics Business Communication Business communication & presentation Communication in crisis management Öffentlichkeitsarbeit (DE-588)4043188-5 gnd Unternehmen (DE-588)4061963-1 gnd Krisenmanagement (DE-588)4127374-6 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4043188-5 (DE-588)4061963-1 (DE-588)4127374-6 (DE-588)4031883-7 |
| title | Crisis communications management |
| title_auth | Crisis communications management |
| title_exact_search | Crisis communications management |
| title_exact_search_txtP | Crisis communications management |
| title_full | Crisis communications management by Adrian Wheeler FPRCA (The Public Relations and Communications Association, UK) |
| title_fullStr | Crisis communications management by Adrian Wheeler FPRCA (The Public Relations and Communications Association, UK) |
| title_full_unstemmed | Crisis communications management by Adrian Wheeler FPRCA (The Public Relations and Communications Association, UK) |
| title_short | Crisis communications management |
| title_sort | crisis communications management |
| topic | Business & Economics Business Communication Business communication & presentation Communication in crisis management Öffentlichkeitsarbeit (DE-588)4043188-5 gnd Unternehmen (DE-588)4061963-1 gnd Krisenmanagement (DE-588)4127374-6 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Business & Economics Business communication & presentation Communication in crisis management Öffentlichkeitsarbeit Unternehmen Krisenmanagement Kommunikation |
| url | https://www.emerald.com/insight/publication/doi/10.1108/9781787566156 |
| work_keys_str_mv | AT wheeleradrian crisiscommunicationsmanagement |