Mistreatment in organizations:
The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occup...
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K.
Emerald
2015
|
| Schriftenreihe: | Research in occupational stress and well being
v. 13 |
| Schlagworte: | |
| Online-Zugang: | DE-634 DE-1043 DE-M347 DE-523 DE-91 DE-473 DE-19 DE-355 DE-703 DE-20 DE-706 DE-824 DE-29 DE-739 DE-1046 Volltext |
| Zusammenfassung: | The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe |
| Beschreibung: | 1 Online-Ressource (xiv, 270 Seiten) |
| ISBN: | 9781785601163 |
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| 505 | 8 | |a Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore | |
| 520 | 3 | |a The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe | |
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| contents | Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore |
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| series2 | Research in occupational stress and well being |
| spelling | Mistreatment in organizations edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen Bingley, U.K. Emerald 2015 1 Online-Ressource (xiv, 270 Seiten) c rdamedia cr rdacarrier Research in occupational stress and well being v. 13 Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe Medical Allied Health Services / Occupational Therapy Occupational & industrial psychology Customer relations Employees Abuse of Job stress Quality of work life (DE-588)4143413-4 Aufsatzsammlung gnd-content Halbesleben, Jonathon R. B. Sonstige oth Perrewe, Pamela L. Sonstige oth Rosen, Christopher C. Sonstige oth Erscheint auch als Druckausgabe 9781785601170 https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Mistreatment in organizations Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore Medical Allied Health Services / Occupational Therapy Occupational & industrial psychology Customer relations Employees Abuse of Job stress Quality of work life |
| subject_GND | (DE-588)4143413-4 |
| title | Mistreatment in organizations |
| title_auth | Mistreatment in organizations |
| title_exact_search | Mistreatment in organizations |
| title_exact_search_txtP | Mistreatment in organizations |
| title_full | Mistreatment in organizations edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen |
| title_fullStr | Mistreatment in organizations edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen |
| title_full_unstemmed | Mistreatment in organizations edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen |
| title_short | Mistreatment in organizations |
| title_sort | mistreatment in organizations |
| topic | Medical Allied Health Services / Occupational Therapy Occupational & industrial psychology Customer relations Employees Abuse of Job stress Quality of work life |
| topic_facet | Medical Occupational & industrial psychology Customer relations Employees Abuse of Job stress Quality of work life Aufsatzsammlung |
| url | https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513 |
| work_keys_str_mv | AT halbeslebenjonathonrb mistreatmentinorganizations AT perrewepamelal mistreatmentinorganizations AT rosenchristopherc mistreatmentinorganizations |