Clifford, D. (2016). SIAM/MSI: An introduction to service integration and management/ multi-sourcing integration for IT service management. IT Governance Publishing.
Chicago-Zitierstil (17. Ausg.)Clifford, David. SIAM/MSI: An Introduction to Service Integration and Management/ Multi-sourcing Integration for IT Service Management. Cambridgeshire, England: IT Governance Publishing, 2016.
MLA-Zitierstil (9. Ausg.)Clifford, David. SIAM/MSI: An Introduction to Service Integration and Management/ Multi-sourcing Integration for IT Service Management. IT Governance Publishing, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.