SIAM/MSI: an introduction to service integration and management/ multi-sourcing integration for IT service management
This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridgeshire, England
IT Governance Publishing
2016
|
| Schlagworte: | |
| Online-Zugang: | UBY01 |
| Zusammenfassung: | This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment. Cover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary. |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781849288521 |
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| spelling | Clifford, David Verfasser aut SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management David Clifford. Cambridgeshire, England IT Governance Publishing 2016 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment. Cover -- Title -- Copyright -- Foreword -- Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: Types of Outsourcing -- 1. IT Outsourcing (ITO) -- 2. Application Development and Maintenance (ADM) - part of ITO -- 3. Business Process Outsourcing (BPO) -- Outsourcing considerations -- Chapter 2: Moving from the Traditional MSP Model -- Chapter 3: Sourcing Market Trends -- Multi-sourcing explained -- Service integration -- Challenges with multi-sourcing -- Chapter 4: Determining the Governance and IT Operating Model -- Retained IT processes aligned to "Direct -- Retained IT processes aligned to "Evaluate -- Retained IT processes aligned to "Monitor -- Tactical and operational processes -- Retained IT or service integrator considerations -- Chapter 5: Types of Service Integration Models -- Internal Service Integrator (ISI) -- External Service Integrator (ESI) -- External Tower Service Integrator (ETSI) -- Chapter 6: Aggregating Service Level Performance -- Chapter 7: Multi-sourcing RFP Approach -- Chapter 8: Transition Stage -- Chapter 9: Looking Further into the Future -- Chapter 10: Abbreviations Used/Glossary. Information technology--Management Contracting out Information technology / Management Electronic books Erscheint auch als Druck-Ausgabe 9781849288514 |
| spellingShingle | Clifford, David SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management |
| title | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management |
| title_auth | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management |
| title_exact_search | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management |
| title_exact_search_txtP | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management |
| title_full | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management David Clifford. |
| title_fullStr | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management David Clifford. |
| title_full_unstemmed | SIAM/MSI an introduction to service integration and management/ multi-sourcing integration for IT service management David Clifford. |
| title_short | SIAM/MSI |
| title_sort | siam msi an introduction to service integration and management multi sourcing integration for it service management |
| title_sub | an introduction to service integration and management/ multi-sourcing integration for IT service management |
| work_keys_str_mv | AT clifforddavid siammsianintroductiontoserviceintegrationandmanagementmultisourcingintegrationforitservicemanagement |