Measuring financial consumer detriment in e-commerce:
Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable expectations r...
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Paris
OECD Publishing
2022
|
| Schriftenreihe: | OECD Digital Economy Papers
no.326 |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable expectations regarding quality or performance. In 2021, the OECD's Committee on Consumer Policy implemented an online consumer survey in 13 countries to assess the magnitude of financial consumer harm arising from consumers' most serious e-commerce problems. This paper summarises the survey results, highlighting, for example, that 50% of online consumers faced at least one problem in e-commerce in the year preceding the survey rollout and that the resulting harm is significant, reaching (after redress) up to 3.1% of the total e-commerce market size in some countries. The paper aims to enhance the evidence base for consumer policy and to help policy makers prioritise enforcement activities |
| Beschreibung: | 1 Online-Ressource (147 Seiten) |
| DOI: | 10.1787/4055c40e-en |
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| spelling | Measuring financial consumer detriment in e-commerce Organisation for Economic Co-operation and Development Paris OECD Publishing 2022 1 Online-Ressource (147 Seiten) txt rdacontent c rdamedia cr rdacarrier OECD Digital Economy Papers no.326 Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable expectations regarding quality or performance. In 2021, the OECD's Committee on Consumer Policy implemented an online consumer survey in 13 countries to assess the magnitude of financial consumer harm arising from consumers' most serious e-commerce problems. This paper summarises the survey results, highlighting, for example, that 50% of online consumers faced at least one problem in e-commerce in the year preceding the survey rollout and that the resulting harm is significant, reaching (after redress) up to 3.1% of the total e-commerce market size in some countries. The paper aims to enhance the evidence base for consumer policy and to help policy makers prioritise enforcement activities Science and Technology OECD (DE-588)5157-3 isb https://doi.org/10.1787/4055c40e-en Verlag kostenfrei Volltext |
| spellingShingle | Measuring financial consumer detriment in e-commerce Science and Technology |
| title | Measuring financial consumer detriment in e-commerce |
| title_auth | Measuring financial consumer detriment in e-commerce |
| title_exact_search | Measuring financial consumer detriment in e-commerce |
| title_exact_search_txtP | Measuring financial consumer detriment in e-commerce |
| title_full | Measuring financial consumer detriment in e-commerce Organisation for Economic Co-operation and Development |
| title_fullStr | Measuring financial consumer detriment in e-commerce Organisation for Economic Co-operation and Development |
| title_full_unstemmed | Measuring financial consumer detriment in e-commerce Organisation for Economic Co-operation and Development |
| title_short | Measuring financial consumer detriment in e-commerce |
| title_sort | measuring financial consumer detriment in e commerce |
| topic | Science and Technology |
| topic_facet | Science and Technology |
| url | https://doi.org/10.1787/4055c40e-en |
| work_keys_str_mv | AT oecd measuringfinancialconsumerdetrimentinecommerce |