Practical innovation in government: how front-line leaders are transforming public-sector organizations
"Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oakland, CA
Berrett-Koehler Publishers
2022
|
| Ausgabe: | First edition |
| Schlagworte: | |
| Zusammenfassung: | "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas" |
| Beschreibung: | xi, 239 Seiten |
| ISBN: | 9781523001781 |
Internformat
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| 245 | 1 | 0 | |a Practical innovation in government |b how front-line leaders are transforming public-sector organizations |c Alan G. Robinson and Dean M. Schroeder |
| 250 | |a First edition | ||
| 264 | 1 | |a Oakland, CA |b Berrett-Koehler Publishers |c 2022 | |
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| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 3 | |a "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas" | |
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Datensatz im Suchindex
| _version_ | 1804184336806707200 |
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| author | Robinson, Alan 1958- Schroeder, Dean M. |
| author_GND | (DE-588)129033103 (DE-588)1269033107 |
| author_facet | Robinson, Alan 1958- Schroeder, Dean M. |
| author_role | aut aut |
| author_sort | Robinson, Alan 1958- |
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| building | Verbundindex |
| bvnumber | BV048420785 |
| ctrlnum | (OCoLC)1347219660 (DE-599)BVBBV048420785 |
| edition | First edition |
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| id | DE-604.BV048420785 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T20:27:33Z |
| indexdate | 2024-07-10T09:37:44Z |
| institution | BVB |
| isbn | 9781523001781 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033799095 |
| oclc_num | 1347219660 |
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| owner_facet | DE-12 |
| physical | xi, 239 Seiten |
| publishDate | 2022 |
| publishDateSearch | 2022 |
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| publisher | Berrett-Koehler Publishers |
| record_format | marc |
| spelling | Robinson, Alan 1958- Verfasser (DE-588)129033103 aut Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder First edition Oakland, CA Berrett-Koehler Publishers 2022 xi, 239 Seiten txt rdacontent n rdamedia nc rdacarrier "Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas" Organisationswandel (DE-588)4075693-2 gnd rswk-swf Innovation (DE-588)4027089-0 gnd rswk-swf Öffentlicher Dienst (DE-588)4043169-1 gnd rswk-swf Internationaler Vergleich (DE-588)4120509-1 gnd rswk-swf Verwaltung (DE-588)4063317-2 gnd rswk-swf Administrative agencies / Reorganization Organizational change Government productivity Organizational Innovation Administration publique / Réorganisation Changement organisationnel Administration publique / Productivité Öffentlicher Dienst (DE-588)4043169-1 s Verwaltung (DE-588)4063317-2 s Organisationswandel (DE-588)4075693-2 s Innovation (DE-588)4027089-0 s Internationaler Vergleich (DE-588)4120509-1 s DE-604 Schroeder, Dean M. Verfasser (DE-588)1269033107 aut Erscheint auch als Online-Ausgabe, pdf 978-1-5230-0179-8 Erscheint auch als Online-Ausgabe, epub 978-1-5230-0180-4 |
| spellingShingle | Robinson, Alan 1958- Schroeder, Dean M. Practical innovation in government how front-line leaders are transforming public-sector organizations Organisationswandel (DE-588)4075693-2 gnd Innovation (DE-588)4027089-0 gnd Öffentlicher Dienst (DE-588)4043169-1 gnd Internationaler Vergleich (DE-588)4120509-1 gnd Verwaltung (DE-588)4063317-2 gnd |
| subject_GND | (DE-588)4075693-2 (DE-588)4027089-0 (DE-588)4043169-1 (DE-588)4120509-1 (DE-588)4063317-2 |
| title | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_auth | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_exact_search | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_exact_search_txtP | Practical innovation in government how front-line leaders are transforming public-sector organizations |
| title_full | Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder |
| title_fullStr | Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder |
| title_full_unstemmed | Practical innovation in government how front-line leaders are transforming public-sector organizations Alan G. Robinson and Dean M. Schroeder |
| title_short | Practical innovation in government |
| title_sort | practical innovation in government how front line leaders are transforming public sector organizations |
| title_sub | how front-line leaders are transforming public-sector organizations |
| topic | Organisationswandel (DE-588)4075693-2 gnd Innovation (DE-588)4027089-0 gnd Öffentlicher Dienst (DE-588)4043169-1 gnd Internationaler Vergleich (DE-588)4120509-1 gnd Verwaltung (DE-588)4063317-2 gnd |
| topic_facet | Organisationswandel Innovation Öffentlicher Dienst Internationaler Vergleich Verwaltung |
| work_keys_str_mv | AT robinsonalan practicalinnovationingovernmenthowfrontlineleadersaretransformingpublicsectororganizations AT schroederdeanm practicalinnovationingovernmenthowfrontlineleadersaretransformingpublicsectororganizations |