Reconceive: New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
La Vergne
Reconceive Pty Ltd
2022
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| Schlagworte: | |
| Beschreibung: | 1 Online-Ressource (215 Seiten) |
| ISBN: | 9780645174281 |
Internformat
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| 505 | 8 | |a Intro -- Title Page -- Copyright -- What Others are Saying -- Is this book for you? -- Introduction -- Contents -- The authors -- Part 1: Challenging Assumptions about Service, Leadership, and Culture -- 1. Are we just digitising 19th century innovations? -- 2. Why are technology departments so expensive? -- 3. Are Agile methodologies a fad? -- 4. Best practice - Are copies as good as the original? -- 5. It just works - A customer's dream? -- 6. Customer experience initiatives - Can they work? -- 7. All customers want is stuff that works -- 8. Technology-led change puts the cart before the horse -- Part 2: Creating Positively Viewed, Productive Service Organisations -- Introduction -- 9. The practical value of good organisational theory -- 10. Building a better organisation for customers and colleagues -- 11. Failure demand - The invisible expense -- 12. The key to reducing costs and providing exceptional service -- 13. What drives unproductive behaviour and activity? -- 14. Liberating people and organisations from stultifying systems -- 15. Turning intention into productive reality -- 16. Are you running your organisation through the rear-view mirror? -- 17. Designing productive structures -- 18. A cure for that déjà vu feeling of cultural resistance -- Case Studies with Real Tangible Results -- Case study 1: Insurance claims -- Case study 2: IT service management -- Case study 3: Home loans -- Conclusion -- Acknowledgements -- Glossary | |
| 653 | 6 | |a Electronic books | |
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Datensatz im Suchindex
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| author | Joyce, David |
| author_facet | Joyce, David |
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| author_sort | Joyce, David |
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| contents | Intro -- Title Page -- Copyright -- What Others are Saying -- Is this book for you? -- Introduction -- Contents -- The authors -- Part 1: Challenging Assumptions about Service, Leadership, and Culture -- 1. Are we just digitising 19th century innovations? -- 2. Why are technology departments so expensive? -- 3. Are Agile methodologies a fad? -- 4. Best practice - Are copies as good as the original? -- 5. It just works - A customer's dream? -- 6. Customer experience initiatives - Can they work? -- 7. All customers want is stuff that works -- 8. Technology-led change puts the cart before the horse -- Part 2: Creating Positively Viewed, Productive Service Organisations -- Introduction -- 9. The practical value of good organisational theory -- 10. Building a better organisation for customers and colleagues -- 11. Failure demand - The invisible expense -- 12. The key to reducing costs and providing exceptional service -- 13. What drives unproductive behaviour and activity? -- 14. Liberating people and organisations from stultifying systems -- 15. Turning intention into productive reality -- 16. Are you running your organisation through the rear-view mirror? -- 17. Designing productive structures -- 18. A cure for that déjà vu feeling of cultural resistance -- Case Studies with Real Tangible Results -- Case study 1: Insurance claims -- Case study 2: IT service management -- Case study 3: Home loans -- Conclusion -- Acknowledgements -- Glossary |
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| format | Electronic eBook |
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| id | DE-604.BV048410656 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T20:24:42Z |
| indexdate | 2024-07-10T09:37:27Z |
| institution | BVB |
| isbn | 9780645174281 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033789118 |
| oclc_num | 1333082625 |
| open_access_boolean | |
| physical | 1 Online-Ressource (215 Seiten) |
| psigel | ZDB-30-PQE |
| publishDate | 2022 |
| publishDateSearch | 2022 |
| publishDateSort | 2022 |
| publisher | Reconceive Pty Ltd |
| record_format | marc |
| spelling | Joyce, David Verfasser aut Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations La Vergne Reconceive Pty Ltd 2022 ©2022 1 Online-Ressource (215 Seiten) txt rdacontent c rdamedia cr rdacarrier Intro -- Title Page -- Copyright -- What Others are Saying -- Is this book for you? -- Introduction -- Contents -- The authors -- Part 1: Challenging Assumptions about Service, Leadership, and Culture -- 1. Are we just digitising 19th century innovations? -- 2. Why are technology departments so expensive? -- 3. Are Agile methodologies a fad? -- 4. Best practice - Are copies as good as the original? -- 5. It just works - A customer's dream? -- 6. Customer experience initiatives - Can they work? -- 7. All customers want is stuff that works -- 8. Technology-led change puts the cart before the horse -- Part 2: Creating Positively Viewed, Productive Service Organisations -- Introduction -- 9. The practical value of good organisational theory -- 10. Building a better organisation for customers and colleagues -- 11. Failure demand - The invisible expense -- 12. The key to reducing costs and providing exceptional service -- 13. What drives unproductive behaviour and activity? -- 14. Liberating people and organisations from stultifying systems -- 15. Turning intention into productive reality -- 16. Are you running your organisation through the rear-view mirror? -- 17. Designing productive structures -- 18. A cure for that déjà vu feeling of cultural resistance -- Case Studies with Real Tangible Results -- Case study 1: Insurance claims -- Case study 2: IT service management -- Case study 3: Home loans -- Conclusion -- Acknowledgements -- Glossary Electronic books Banner, Tim Sonstige oth Erscheint auch als Druck-Ausgabe Joyce, David Reconceive La Vergne : Reconceive Pty Ltd,c2022 9780645174267 |
| spellingShingle | Joyce, David Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations Intro -- Title Page -- Copyright -- What Others are Saying -- Is this book for you? -- Introduction -- Contents -- The authors -- Part 1: Challenging Assumptions about Service, Leadership, and Culture -- 1. Are we just digitising 19th century innovations? -- 2. Why are technology departments so expensive? -- 3. Are Agile methodologies a fad? -- 4. Best practice - Are copies as good as the original? -- 5. It just works - A customer's dream? -- 6. Customer experience initiatives - Can they work? -- 7. All customers want is stuff that works -- 8. Technology-led change puts the cart before the horse -- Part 2: Creating Positively Viewed, Productive Service Organisations -- Introduction -- 9. The practical value of good organisational theory -- 10. Building a better organisation for customers and colleagues -- 11. Failure demand - The invisible expense -- 12. The key to reducing costs and providing exceptional service -- 13. What drives unproductive behaviour and activity? -- 14. Liberating people and organisations from stultifying systems -- 15. Turning intention into productive reality -- 16. Are you running your organisation through the rear-view mirror? -- 17. Designing productive structures -- 18. A cure for that déjà vu feeling of cultural resistance -- Case Studies with Real Tangible Results -- Case study 1: Insurance claims -- Case study 2: IT service management -- Case study 3: Home loans -- Conclusion -- Acknowledgements -- Glossary |
| title | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_auth | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_exact_search | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_exact_search_txtP | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_full | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_fullStr | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_full_unstemmed | Reconceive New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
| title_short | Reconceive |
| title_sort | reconceive new thinking for progressive leaders to create productive positively viewed organisations |
| title_sub | New Thinking for Progressive Leaders to Create Productive, Positively Viewed Organisations |
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