APA (7th ed.) Citation

Peppers, D., & Rogers, M. (2022). Managing customer experience and relationships: A strategic framework (fourth edition.). Wiley.

Chicago Style (17th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. fourth edition. Hoboken, New Jersey: Wiley, 2022.

MLA (9th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. fourth edition. Wiley, 2022.