Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Springer Gabler
2022
Wiesbaden Springer Fachmedien |
| Schriftenreihe: | Innovation, Entrepreneurship und Digitalisierung
|
| Schlagworte: | |
| Online-Zugang: | BFB01 BTU01 FAB01 FAW01 FHA01 FHI01 FHM01 FHN01 FHO01 FHR01 FKE01 FLA01 FNU01 FRO01 FWS01 FWS02 HTW01 HWR01 TUM01 UBG01 UBM01 UBT01 UBW01 UBY01 UEI01 UPA01 URL des Erstveröffentlichers |
| Beschreibung: | 1 Online-Ressource (XVIII, 271 Seiten) 42 Illustrationen, 4 Illustrationen (farbig) |
| ISBN: | 9783658378851 |
| ISSN: | 2524-5791 |
| DOI: | 10.1007/978-3-658-37885-1 |
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Datensatz im Suchindex
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| author | Christ-Brendemühl, Sonja 1984- |
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| author_sort | Christ-Brendemühl, Sonja 1984- |
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| dewey-full | 658.4062 658.514 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4062 658.514 |
| dewey-search | 658.4062 658.514 |
| dewey-sort | 3658.4062 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-3-658-37885-1 |
| format | Thesis Electronic eBook |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV048307578 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T20:08:30Z |
| indexdate | 2024-08-01T10:33:33Z |
| institution | BVB |
| isbn | 9783658378851 |
| issn | 2524-5791 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033687253 |
| oclc_num | 1335398397 |
| open_access_boolean | |
| owner | DE-860 DE-91 DE-BY-TUM DE-19 DE-BY-UBM DE-83 DE-1046 DE-1043 DE-Aug4 DE-898 DE-BY-UBR DE-861 DE-188 DE-523 DE-1049 DE-859 DE-473 DE-BY-UBG DE-863 DE-BY-FWS DE-20 DE-1051 DE-862 DE-BY-FWS DE-92 DE-824 DE-2070s DE-522 DE-M347 DE-573 DE-703 DE-706 DE-739 DE-634 DE-11 |
| owner_facet | DE-860 DE-91 DE-BY-TUM DE-19 DE-BY-UBM DE-83 DE-1046 DE-1043 DE-Aug4 DE-898 DE-BY-UBR DE-861 DE-188 DE-523 DE-1049 DE-859 DE-473 DE-BY-UBG DE-863 DE-BY-FWS DE-20 DE-1051 DE-862 DE-BY-FWS DE-92 DE-824 DE-2070s DE-522 DE-M347 DE-573 DE-703 DE-706 DE-739 DE-634 DE-11 |
| physical | 1 Online-Ressource (XVIII, 271 Seiten) 42 Illustrationen, 4 Illustrationen (farbig) |
| psigel | ZDB-2-BUM ZDB-2-BUM_2022 |
| publishDate | 2022 |
| publishDateSearch | 2022 |
| publishDateSort | 2022 |
| publisher | Springer Gabler Springer Fachmedien |
| record_format | marc |
| series2 | Innovation, Entrepreneurship und Digitalisierung |
| spellingShingle | Christ-Brendemühl, Sonja 1984- Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses Innovation and Technology Management Technological innovations Mitarbeiter (DE-588)4120744-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4120744-0 (DE-588)4012181-1 (DE-588)4026926-7 (DE-588)4113937-9 |
| title | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses |
| title_alt | The effects of digital technology on frontline employees and customer responses in service encounters (evidence from four empirical studies) |
| title_auth | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses |
| title_exact_search | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses |
| title_exact_search_txtP | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses |
| title_full | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses by Sonja Christ-Brendemühl |
| title_fullStr | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses by Sonja Christ-Brendemühl |
| title_full_unstemmed | Digital Technology in Service Encounters Effects on Frontline Employees and Customer Responses by Sonja Christ-Brendemühl |
| title_short | Digital Technology in Service Encounters |
| title_sort | digital technology in service encounters effects on frontline employees and customer responses |
| title_sub | Effects on Frontline Employees and Customer Responses |
| topic | Innovation and Technology Management Technological innovations Mitarbeiter (DE-588)4120744-0 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Innovation and Technology Management Technological innovations Mitarbeiter Dienstleistungsbetrieb Informationstechnik Hochschulschrift |
| url | https://doi.org/10.1007/978-3-658-37885-1 |
| work_keys_str_mv | AT christbrendemuhlsonja theeffectsofdigitaltechnologyonfrontlineemployeesandcustomerresponsesinserviceencountersevidencefromfourempiricalstudies AT christbrendemuhlsonja digitaltechnologyinserviceencounterseffectsonfrontlineemployeesandcustomerresponses |