Verfügbarkeit: Managing robotics in retail

Managing robotics in retail: a service systems perspective

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Bibliographische Detailangaben
1. Verfasser:	Meyer, Patrick (VerfasserIn)
Format:	Abschlussarbeit Buch
Sprache:	English
Veröffentlicht:	Wiesbaden Springer Gabler [2022]
Schriftenreihe:	Markt- und Unternehmensentwicklung
Schlagworte:	Mensch-Maschine-Kommunikation Technikbewertung Serviceroboter Einzelhandelsbetrieb Stationärer Handel Human-computer intercation service systems Retailing Robots Service robots Technology adoption human-robot interaction artificial intelligence service innovation Hochschulschrift
Online-Zugang:	Inhaltstext http://www.springer.com/ Inhaltsverzeichnis
Beschreibung:	xxii, 313 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm, 442 g
ISBN:	9783658374990 3658374993

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Datensatz im Suchindex

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adam_text	CONTENTS PART I INTRODUCTION - MOTIVATION AND RESEARCH SETTING 1 MOTIVATION ...................................................................................................... 3 2 RELEVANCE ........................................................................................................ 7 3 OVERALL RESEARCH DESIGN ............................................................................. 13 3.1 RESEARCH QUESTIONS ..................................................................... 13 3.2 RESEARCH APPROACH ..................................................................... 16 4 STRUCTURE OF THE DISSERTATION ..................................................................... 23 PART II THEORETICAL BACKGROUND - SERVICE ROBOTS IN RETAIL SERVICE SYSTEMS 5 GOAL AND STRUCTURE ....................................................................................... 29 6 SERVICE-DOMINANT LOGIC AS A RESEARCH LENS ......................................... 31 6.1 UNDERSTANDING RETAIL FUNCTIONS .................................................. 31 6.2 CONTRASTING TRANSACTION COST THEORY AND SERVICE-DOMINANT LOGIC ...................................................... 33 6.3 VALUE CO-CREATION FROM A SERVICE-DOMINANT LOGIC PERSPECTIVE ..................................................................................... 34 7 SERVICE SYSTEMS AS A UNIT OF ANALYSIS .................................................... 37 7.1 UNDERSTANDING SERVICE SYSTEMS ................................................... 37 7.2 DEFINING THE RETAIL SERVICE SYSTEM ........................................... 39 X CONTENTS 8 FRONTSTAGE SERVICE TECHNOLOGY ADOPTION .............................................. 43 8.1 TRADITIONAL THEORIES OF TECHNOLOGY ACCEPTANCE/RESISTANCE .................................................................. 44 8.1.1 TECHNOLOGY ACCEPTANCE THEORIES ................................. 45 8.1.2 TECHNOLOGY RESISTANCE THEORIES ................................. 46 8.2 CONTEMPORARY SERVICE ROBOT ACCEPTANCE MODELS ................... 47 8.3 SHORTCOMINGS OF CURRENT TECHNOLOGY ACCEPTANCE/RESISTANCE THEORIES ................................................ 48 9 CONCLUSION AND SUMMARY ........................................................................... 51 PART III UNDERSTANDING SERVICE ROBOTS - CREATE A KNOWLEDGE BASE 10 GOAL AND STRUCTURE ........................................................................................ 57 11 TOWARDS A DEFINITION FOR SERVICE ROBOTS ................................................ 61 12 SUB-STUDY LA: STATE OF TECHNOLOGY ...................................................... 63 12.1 RESEARCH DESIGN: ADAPTED TASK-TECHNOLOGY FIT APPROACH .... 63 12.1.1 PREPARATION ...................................................................... 65 12.1.2 DATA COLLECTION AND ANALYSIS ........................................ 66 12.2 FINDINGS ......................................................................................... 69 13 SUB-STUDY 1B: STATE OF KNOWLEDGE ...................................................... 73 13.1 RESEARCH DESIGN: SYSTEMATIC LITERATURE REVIEW ....................... 74 13.1.1 DATA COLLECTION .............................................................. 74 13.1.2 DATA ANALYSIS .................................................................. 75 13.2 FINDINGS ......................................................................................... 77 14 DISCUSSION AND IMPLICATIONS ....................................................................... 85 14.1 THEORETICAL IMPLICATIONS .............................................................. 85 14.2 MANAGERIAL IMPLICATIONS .............................................................. 86 15 CONCLUSION AND SUMMARY ............................................................................ 89 PART IV UNDERSTANDING CUSTOMERS - INTERACT WITH SERVICE ROBOTS 16 GOAL AND STRUCTURE ....................................................................................... 93 17 CONCEPTUAL BACKGROUND: CUSTOMERS ACCESS TO VALUE PROPOSITIONS ................................................................................................... 97 CONTENTS XI 18 SUB-STUDY 2A: EXPERIMENTAL FIELD STUDY ............................................. 101 18.1 RESEARCH DESIGN ........................................................................... 102 18.1.1 PREPARATION OF SERVICE ROBOT USE CASES ..................... 102 18.1.2 DATA COLLECTION .............................................................. 104 18.1.3 DATA ANALYSIS .................................................................. 105 18.2 FINDINGS ........................................................................................ 106 19 SUB-STUDY 2B: EXPLORATORY INTERVIEW STUDY ....................................... 109 19.1 DATA COLLECTION ............................................................................ 110 19.2 DATA ANALYSIS .............................................................................. 112 19.3 FINDINGS ........................................................................................ 113 19.3.1 THE FUNCTIONAL LEVEL ...................................................... 115 19.3.2 THE RELATIONAL LEVEL .................................................... 115 19.3.3 THE ORGANIZATIONAL LEVEL ............................................ 117 20 SUB-STUDY 2C: SHORT SURVEY AND QUESTIONNAIRE ................................... 119 20.1 DATA COLLECTION ............................................................................ 120 20.2 DATA ANALYSIS .............................................................................. 120 20.3 FINDINGS ........................................................................................ 121 21 SUB-STUDY 2D: SCALE DEVELOPMENT ............................................................ 123 21.1 DATA COLLECTION ............................................................................ 123 21.2 DATA ANALYSIS .............................................................................. 126 21.3 FINDINGS ........................................................................................ 126 22 DISCUSSION AND IMPLICATIONS ...................................................................... 131 22.1 THEORETICAL IMPLICATIONS ............................................................. 131 22.1.1 THE FUNCTIONAL LEVEL .................................................... 133 22.1.2 THE RELATIONAL LEVEL .................................................... 134 22.1.3 THE ORGANIZATIONAL LEVEL .............................................. 135 22.2 MANAGERIAL IMPLICATIONS ............................................................. 136 23 CONCLUSION AND SUMMARY .......................................................................... 141 PART V UNDERSTANDING FRONTSTAGE EMPLOYEES - WORK WITH SERVICE ROBOTS 24 GOAL AND STRUCTURE ....................................................................................... 147 25 CONCEPTUAL BACKGROUND: FRONTSTAGE SERVICE TECHNOLOGIES ............. 151 25.1 FRONTSTAGE SERVICE TECHNOLOGIES AND FRONTSTAGE EMPLOYEES ..................................................................................... 151 25.2 THE IMPACT OF SERVICE ROBOTS ON SERVICE INTERACTIONS ............ 153 XII CONTENTS 26 SUB-STUDY 3A: EXPLORATORY INTERVIEW STUDY ......................................... 155 26.1 DATA COLLECTION ............................................................................. 155 26.2 DATA ANALYSIS ............................................................................... 159 26.3 FINDINGS ......................................................................................... 160 26.3.1 THE FUNCTIONAL LEVEL .................................................... 161 26.3.2 THE RELATIONAL LEVEL .................................................... 163 26.3.3 THE ORGANIZATIONAL LEVEL ............................................. 164 27 SUB-STUDY 3B: SCALE DEVELOPMENT ............................................................ 167 27.1 DATA COLLECTION ............................................................................. 168 27.2 DATA ANALYSIS ............................................................................... 170 27.3 FINDINGS ........................................................................................ 171 28 DISCUSSION AND IMPLICATIONS ...................................................................... 175 28.1 THEORETICAL IMPLICATIONS ............................................................. 175 28.1.1 THE FUNCTIONAL LEVEL .................................................... 175 28.1.2 THE RELATIONAL LEVEL .................................................... 176 28.1.3 THE ORGANIZATIONAL LEVEL ............................................. 177 28.2 MANAGERIAL IMPLICATIONS ............................................................. 178 29 CONCLUSION AND SUMMARY ........................................................................... 181 PART VI UNDERSTANDING RETAIL MANAGERS - LEVERAGE SERVICE ROBOTS 30 OBJECTIVE AND STRUCTURE ............................................................................. 185 31 CONCEPTUAL BACKGROUND: RETAIL MANAGERS BOUNDARY ROLE .......... 189 32 RESEARCH DESIGN: EXPLORATORY INTERVIEW STUDY .................................. 191 32.1 DATA COLLECTION ............................................................................. 191 32.2 DATA ANALYSIS ............................................................................... 194 33 FINDINGS ............................................................................................................. 197 33.1 ANTECEDENTS TO THE ADOPTION OF SRS ......................................... 197 33.1.1 THE FUNCTIONAL LEVEL .................................................... 198 33.1.2 THE RELATIONAL LEVEL .................................................... 200 33.1.3 THE ORGANIZATIONAL LEVEL ............................................. 201 33.2 RESPONSES TO THE ADOPTION OF SRS ............................................. 204 33.2.1 TRANSFORMING FRONTSTAGE EMPLOYEES ........................... 205 33.2.2 TRANSFORMING WORK ROUTINES ....................................... 206 CONTENTS XIII 34 DISCUSSION AND IMPLICATIONS ....................................................................... 209 34.1 THEORETICAL IMPLICATIONS .............................................................. 209 34.1.1 THE FUNCTIONAL LEVEL .................................................... 210 34.1.2 THE RELATIONAL LEVEL .................................................... 210 34.1.3 THE ORGANIZATIONAL LEVEL .............................................. 211 34.2 MANAGERIAL IMPLICATIONS .............................................................. 212 35 CONCLUSION AND SUMMARY ........................................................................... 215 PART VII ORCHESTRATING RETAIL SERVICE SYSTEMS - MANAGE SERVICE ROBOTS 36 GOAL AND STRUCTURE ....................................................................................... 219 37 CONCEPTUAL BACKGROUND: SYNTHESIZED KEY INSIGHTS ............................ 223 37.1 ADOPTION STRATEGIES ..................................................................... 223 37.2 CONFLICTING GOALS ......................................................................... 225 37.3 CONFLICTING POTENTIALS .................................................................. 226 38 RESEARCH DESIGN ............................................................................................ 231 39 REQUIREMENT DERIVATION ............................................................................. 235 39.1 DESIGN PRINCIPLES FOR THE ARTIFACT MARIE ............................... 235 39.2 SHORTCOMINGS OF CURRENT TECHNOLOGY ADOPTION PROCESS MODELS .......................................................................................... 238 40 INITIAL DESIGN OF THE ARTIFACT MARIE ...................................................... 241 40.1 THE GLOBAL LEVEL ......................................................................... 241 40.2 THE DETAILED LEVEL ....................................................................... 243 41 EVALUATION OF THE ARTIFACT MARIE .......................................................... 251 41.1 PHASE 1: ARTIFICIAL-FORMATIVE EVALUATION .................................. 251 41.2 PHASE 2: MORE NATURALISTIC-FORMATIVE EVALUATION ................... 254 42 DISCUSSION AND IMPLICATIONS ....................................................................... 261 42.1 THEORETICAL IMPLICATIONS .............................................................. 261 42.2 MANAGERIAL IMPLICATIONS .............................................................. 263 43 CONCLUSION AND SUMMARY ........................................................................... 265 XIV CONTENTS PART VIII CONCLUDING - REFLECT FINDINGS AND IMPLICATIONS 44 OBJECTIVE AND STRUCTURE ............................................................................. 269 45 SUMMARY OF PARTS I-VII ............................................................................. 271 45.1 CREATING A BASIS (PART I - IH) ........................................................ 271 45.2 UNDERSTANDING KEY STAKEHOLDERS (PART IV-VI) ......................... 274 45.3 ORCHESTRATING RETAIL SERVICE SYSTEMS (PART VII) ..................... 277 46 REFLECT FINDINGS AND IMPLICATIONS ............................................................ 279 46.1 IMPLICATIONS FOR ACADEMIA .......................................................... 279 46.2 LIMITATIONS AND FUTURE RESEARCH ................................................. 282 47 CONCLUDING REMARKS .................................................................................. 287 REFERENCES ................................................................................................................ 291
adam_txt	CONTENTS PART I INTRODUCTION - MOTIVATION AND RESEARCH SETTING 1 MOTIVATION . 3 2 RELEVANCE . 7 3 OVERALL RESEARCH DESIGN . 13 3.1 RESEARCH QUESTIONS . 13 3.2 RESEARCH APPROACH . 16 4 STRUCTURE OF THE DISSERTATION . 23 PART II THEORETICAL BACKGROUND - SERVICE ROBOTS IN RETAIL SERVICE SYSTEMS 5 GOAL AND STRUCTURE . 29 6 SERVICE-DOMINANT LOGIC AS A RESEARCH LENS . 31 6.1 UNDERSTANDING RETAIL FUNCTIONS . 31 6.2 CONTRASTING TRANSACTION COST THEORY AND SERVICE-DOMINANT LOGIC . 33 6.3 VALUE CO-CREATION FROM A SERVICE-DOMINANT LOGIC PERSPECTIVE . 34 7 SERVICE SYSTEMS AS A UNIT OF ANALYSIS . 37 7.1 UNDERSTANDING SERVICE SYSTEMS . 37 7.2 DEFINING THE RETAIL SERVICE SYSTEM . 39 X CONTENTS 8 FRONTSTAGE SERVICE TECHNOLOGY ADOPTION . 43 8.1 TRADITIONAL THEORIES OF TECHNOLOGY ACCEPTANCE/RESISTANCE . 44 8.1.1 TECHNOLOGY ACCEPTANCE THEORIES . 45 8.1.2 TECHNOLOGY RESISTANCE THEORIES . 46 8.2 CONTEMPORARY SERVICE ROBOT ACCEPTANCE MODELS . 47 8.3 SHORTCOMINGS OF CURRENT TECHNOLOGY ACCEPTANCE/RESISTANCE THEORIES . 48 9 CONCLUSION AND SUMMARY . 51 PART III UNDERSTANDING SERVICE ROBOTS - CREATE A KNOWLEDGE BASE 10 GOAL AND STRUCTURE . 57 11 TOWARDS A DEFINITION FOR SERVICE ROBOTS . 61 12 SUB-STUDY LA: STATE OF TECHNOLOGY . 63 12.1 RESEARCH DESIGN: ADAPTED TASK-TECHNOLOGY FIT APPROACH . 63 12.1.1 PREPARATION . 65 12.1.2 DATA COLLECTION AND ANALYSIS . 66 12.2 FINDINGS . 69 13 SUB-STUDY 1B: STATE OF KNOWLEDGE . 73 13.1 RESEARCH DESIGN: SYSTEMATIC LITERATURE REVIEW . 74 13.1.1 DATA COLLECTION . 74 13.1.2 DATA ANALYSIS . 75 13.2 FINDINGS . 77 14 DISCUSSION AND IMPLICATIONS . 85 14.1 THEORETICAL IMPLICATIONS . 85 14.2 MANAGERIAL IMPLICATIONS . 86 15 CONCLUSION AND SUMMARY . 89 PART IV UNDERSTANDING CUSTOMERS - INTERACT WITH SERVICE ROBOTS 16 GOAL AND STRUCTURE . 93 17 CONCEPTUAL BACKGROUND: CUSTOMERS ' ACCESS TO VALUE PROPOSITIONS . 97 CONTENTS XI 18 SUB-STUDY 2A: EXPERIMENTAL FIELD STUDY . 101 18.1 RESEARCH DESIGN . 102 18.1.1 PREPARATION OF SERVICE ROBOT USE CASES . 102 18.1.2 DATA COLLECTION . 104 18.1.3 DATA ANALYSIS . 105 18.2 FINDINGS . 106 19 SUB-STUDY 2B: EXPLORATORY INTERVIEW STUDY . 109 19.1 DATA COLLECTION . 110 19.2 DATA ANALYSIS . 112 19.3 FINDINGS . 113 19.3.1 THE FUNCTIONAL LEVEL . 115 19.3.2 THE RELATIONAL LEVEL . 115 19.3.3 THE ORGANIZATIONAL LEVEL . 117 20 SUB-STUDY 2C: SHORT SURVEY AND QUESTIONNAIRE . 119 20.1 DATA COLLECTION . 120 20.2 DATA ANALYSIS . 120 20.3 FINDINGS . 121 21 SUB-STUDY 2D: SCALE DEVELOPMENT . 123 21.1 DATA COLLECTION . 123 21.2 DATA ANALYSIS . 126 21.3 FINDINGS . 126 22 DISCUSSION AND IMPLICATIONS . 131 22.1 THEORETICAL IMPLICATIONS . 131 22.1.1 THE FUNCTIONAL LEVEL . 133 22.1.2 THE RELATIONAL LEVEL . 134 22.1.3 THE ORGANIZATIONAL LEVEL . 135 22.2 MANAGERIAL IMPLICATIONS . 136 23 CONCLUSION AND SUMMARY . 141 PART V UNDERSTANDING FRONTSTAGE EMPLOYEES - WORK WITH SERVICE ROBOTS 24 GOAL AND STRUCTURE . 147 25 CONCEPTUAL BACKGROUND: FRONTSTAGE SERVICE TECHNOLOGIES . 151 25.1 FRONTSTAGE SERVICE TECHNOLOGIES AND FRONTSTAGE EMPLOYEES . 151 25.2 THE IMPACT OF SERVICE ROBOTS ON SERVICE INTERACTIONS . 153 XII CONTENTS 26 SUB-STUDY 3A: EXPLORATORY INTERVIEW STUDY . 155 26.1 DATA COLLECTION . 155 26.2 DATA ANALYSIS . 159 26.3 FINDINGS . 160 26.3.1 THE FUNCTIONAL LEVEL . 161 26.3.2 THE RELATIONAL LEVEL . 163 26.3.3 THE ORGANIZATIONAL LEVEL . 164 27 SUB-STUDY 3B: SCALE DEVELOPMENT . 167 27.1 DATA COLLECTION . 168 27.2 DATA ANALYSIS . 170 27.3 FINDINGS . 171 28 DISCUSSION AND IMPLICATIONS . 175 28.1 THEORETICAL IMPLICATIONS . 175 28.1.1 THE FUNCTIONAL LEVEL . 175 28.1.2 THE RELATIONAL LEVEL . 176 28.1.3 THE ORGANIZATIONAL LEVEL . 177 28.2 MANAGERIAL IMPLICATIONS . 178 29 CONCLUSION AND SUMMARY . 181 PART VI UNDERSTANDING RETAIL MANAGERS - LEVERAGE SERVICE ROBOTS 30 OBJECTIVE AND STRUCTURE . 185 31 CONCEPTUAL BACKGROUND: RETAIL MANAGERS ' BOUNDARY ROLE . 189 32 RESEARCH DESIGN: EXPLORATORY INTERVIEW STUDY . 191 32.1 DATA COLLECTION . 191 32.2 DATA ANALYSIS . 194 33 FINDINGS . 197 33.1 ANTECEDENTS TO THE ADOPTION OF SRS . 197 33.1.1 THE FUNCTIONAL LEVEL . 198 33.1.2 THE RELATIONAL LEVEL . 200 33.1.3 THE ORGANIZATIONAL LEVEL . 201 33.2 RESPONSES TO THE ADOPTION OF SRS . 204 33.2.1 TRANSFORMING FRONTSTAGE EMPLOYEES . 205 33.2.2 TRANSFORMING WORK ROUTINES . 206 CONTENTS XIII 34 DISCUSSION AND IMPLICATIONS . 209 34.1 THEORETICAL IMPLICATIONS . 209 34.1.1 THE FUNCTIONAL LEVEL . 210 34.1.2 THE RELATIONAL LEVEL . 210 34.1.3 THE ORGANIZATIONAL LEVEL . 211 34.2 MANAGERIAL IMPLICATIONS . 212 35 CONCLUSION AND SUMMARY . 215 PART VII ORCHESTRATING RETAIL SERVICE SYSTEMS - MANAGE SERVICE ROBOTS 36 GOAL AND STRUCTURE . 219 37 CONCEPTUAL BACKGROUND: SYNTHESIZED KEY INSIGHTS . 223 37.1 ADOPTION STRATEGIES . 223 37.2 CONFLICTING GOALS . 225 37.3 CONFLICTING POTENTIALS . 226 38 RESEARCH DESIGN . 231 39 REQUIREMENT DERIVATION . 235 39.1 DESIGN PRINCIPLES FOR THE ARTIFACT MARIE . 235 39.2 SHORTCOMINGS OF CURRENT TECHNOLOGY ADOPTION PROCESS MODELS . 238 40 INITIAL DESIGN OF THE ARTIFACT MARIE . 241 40.1 THE GLOBAL LEVEL . 241 40.2 THE DETAILED LEVEL . 243 41 EVALUATION OF THE ARTIFACT MARIE . 251 41.1 PHASE 1: ARTIFICIAL-FORMATIVE EVALUATION . 251 41.2 PHASE 2: MORE NATURALISTIC-FORMATIVE EVALUATION . 254 42 DISCUSSION AND IMPLICATIONS . 261 42.1 THEORETICAL IMPLICATIONS . 261 42.2 MANAGERIAL IMPLICATIONS . 263 43 CONCLUSION AND SUMMARY . 265 XIV CONTENTS PART VIII CONCLUDING - REFLECT FINDINGS AND IMPLICATIONS 44 OBJECTIVE AND STRUCTURE . 269 45 SUMMARY OF PARTS I-VII . 271 45.1 CREATING A BASIS (PART I - IH) . 271 45.2 UNDERSTANDING KEY STAKEHOLDERS (PART IV-VI) . 274 45.3 ORCHESTRATING RETAIL SERVICE SYSTEMS (PART VII) . 277 46 REFLECT FINDINGS AND IMPLICATIONS . 279 46.1 IMPLICATIONS FOR ACADEMIA . 279 46.2 LIMITATIONS AND FUTURE RESEARCH . 282 47 CONCLUDING REMARKS . 287 REFERENCES . 291
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genre	(DE-588)4113937-9 Hochschulschrift gnd-content
genre_facet	Hochschulschrift
id	DE-604.BV048290981
illustrated	Illustrated
index_date	2024-07-03T20:03:35Z
indexdate	2024-07-10T09:34:21Z
institution	BVB
institution_GND	(DE-588)1043386068
isbn	9783658374990 3658374993
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-033670980
oclc_num	1334014948
open_access_boolean
owner	DE-N2 DE-29
owner_facet	DE-N2 DE-29
physical	xxii, 313 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm, 442 g
publishDate	2022
publishDateSearch	2022
publishDateSort	2022
publisher	Springer Gabler
record_format	marc
series2	Markt- und Unternehmensentwicklung
spelling	Meyer, Patrick Verfasser (DE-588)1186158387 aut Managing robotics in retail a service systems perspective Patrick Meyer Wiesbaden Springer Gabler [2022] ©2022 xxii, 313 Seiten Illustrationen, Diagramme 21 cm x 14.8 cm, 442 g txt rdacontent n rdamedia nc rdacarrier Markt- und Unternehmensentwicklung Dissertation Friedrich-Alexander-Universität Erlangen-Nürnberg 2021 Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Technikbewertung (DE-588)4078176-8 gnd rswk-swf Serviceroboter (DE-588)4396128-9 gnd rswk-swf Einzelhandelsbetrieb (DE-588)4013974-8 gnd rswk-swf Stationärer Handel (DE-588)115133121X gnd rswk-swf Human-computer intercation service systems Retailing Robots Service robots Technology adoption human-robot interaction artificial intelligence service innovation (DE-588)4113937-9 Hochschulschrift gnd-content Einzelhandelsbetrieb (DE-588)4013974-8 s Stationärer Handel (DE-588)115133121X s Serviceroboter (DE-588)4396128-9 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s Technikbewertung (DE-588)4078176-8 s DE-604 Springer Fachmedien Wiesbaden (DE-588)1043386068 pbl Erscheint auch als Online-Ausgabe Managing Robotics in Retail 1st edition 2022 Wiesbaden : Springer Fachmedien Wiesbaden, 2022 Online-Ressource Erscheint auch als Online-Ausgabe 9783658375003 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=6243904dff534e5398a32df9d9143c1d&prov=M&dok_var=1&dok_ext=htm Inhaltstext X:MVB http://www.springer.com/ DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033670980&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p vlb 20220316 DE-101 https://d-nb.info/provenance/plan#vlb
spellingShingle	Meyer, Patrick Managing robotics in retail a service systems perspective Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd Technikbewertung (DE-588)4078176-8 gnd Serviceroboter (DE-588)4396128-9 gnd Einzelhandelsbetrieb (DE-588)4013974-8 gnd Stationärer Handel (DE-588)115133121X gnd
subject_GND	(DE-588)4125909-9 (DE-588)4078176-8 (DE-588)4396128-9 (DE-588)4013974-8 (DE-588)115133121X (DE-588)4113937-9
title	Managing robotics in retail a service systems perspective
title_auth	Managing robotics in retail a service systems perspective
title_exact_search	Managing robotics in retail a service systems perspective
title_exact_search_txtP	Managing robotics in retail a service systems perspective
title_full	Managing robotics in retail a service systems perspective Patrick Meyer
title_fullStr	Managing robotics in retail a service systems perspective Patrick Meyer
title_full_unstemmed	Managing robotics in retail a service systems perspective Patrick Meyer
title_short	Managing robotics in retail
title_sort	managing robotics in retail a service systems perspective
title_sub	a service systems perspective
topic	Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd Technikbewertung (DE-588)4078176-8 gnd Serviceroboter (DE-588)4396128-9 gnd Einzelhandelsbetrieb (DE-588)4013974-8 gnd Stationärer Handel (DE-588)115133121X gnd
topic_facet	Mensch-Maschine-Kommunikation Technikbewertung Serviceroboter Einzelhandelsbetrieb Stationärer Handel Hochschulschrift
url	http://deposit.dnb.de/cgi-bin/dokserv?id=6243904dff534e5398a32df9d9143c1d&prov=M&dok_var=1&dok_ext=htm http://www.springer.com/ http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033670980&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT meyerpatrick managingroboticsinretailaservicesystemsperspective AT springerfachmedienwiesbaden managingroboticsinretailaservicesystemsperspective

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