Electronic engagement: a guide for public sector managers
"This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's de...
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Series: | ANZSOG series
|
| Subjects: | |
| Online Access: | Volltext |
| Summary: | "This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description |
| Physical Description: | 1 Online-Ressource |
| ISBN: | 1921313099 1921313102 9781921313097 9781921313103 |
Staff View
MARC
| LEADER | 00000nmm a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV048281574 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 220610s2007 |||| o||u| ||||||eng d | ||
| 020 | |a 1921313099 |9 1921313099 | ||
| 020 | |a 1921313102 |q (electronic bk.) |9 1921313102 | ||
| 020 | |a 9781921313097 |9 9781921313097 | ||
| 020 | |a 9781921313103 |q (electronic bk.) |9 9781921313103 | ||
| 035 | |a (OCoLC)225187590 | ||
| 035 | |a (DE-599)BVBBV048281574 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-355 | ||
| 100 | 1 | |a Chen, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Electronic engagement |b a guide for public sector managers |c Peter Chen |
| 246 | 1 | 3 | |a E-engagement |
| 264 | 0 | |a Canberra |b ANU E Press |c 2007 | |
| 300 | |a 1 Online-Ressource | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a ANZSOG series | |
| 505 | 8 | 0 | |t 1 |g 2 |g 3 |t Introduction: An Information Age Democracy? -- |g 2 |g 3 |t Who is this Guide For? -- |g 2 |g 3 |t The Challenges of Engagement -- |g 2 |g 3 |t An Expanding Policy Role for Public Sector Managers -- |g 2 |g 3 |t The Information Society and its Implications -- |g 2 |g 3 |t Definitions, Distinctions and Approaches to eEngagement -- |g 2 |g 3 |t eDemocracy: A Conceptual Typology for Public Sector Managers -- |g 2 |g 3 |t eEngagement as a Managerial Activity -- |g 2 |g 3 |t Three Management Approaches -- |g 2 |g 3 |t Active Listening -- |g 2 |g 3 |t Cultivating -- |g 2 |g 3 |t Steering -- |g 2 |g 3 |t Relationship Between the Three Approaches -- |g 2 |g 3 |t eEngagement and Electronic and Online Service Delivery -- |g 2 |g 3 |t eGovernment Catalysts for eEngagement -- |g 2 |g 3 |t Difficulties and Tensions -- |g 2 |g 3 |t The Digital Divide: An Absolute Barrier? -- |g 2 |g 3 |t Nature of the Divide -- |g 2 |g 3 |t Implications of the Divide -- |g 2 |g 3 |t Beyond the 'One Divide' -- |g 2 |g 3 |t Designing the Right Approach -- |g 2 |g 3 |t Key Decisions -- |g 2 |g 3 |t What is the Issue(s)? -- |g 2 |g 3 |t Who is the Audience(s)? -- |g 2 |g 3 |t Consultation versus Collaboration -- |g 2 |g 3 |t Implications of the Continuum -- |g 2 |g 3 |t Reconceptualising Consultation and Collaboration -- |9 |g 4 |g 5 |t Setting Objectives -- |9 |g 4 |g 5 |t Degree of Interactivity -- |9 |g 4 |g 5 |t Choosing the Right Channel(s) -- |9 |g 4 |g 5 |t Concept Development Approach -- |9 |g 4 |g 5 |t Managing Identity Issues -- |9 |g 4 |g 5 |t Desirability of Identification -- |9 |g 4 |g 5 |
| 505 | 8 | 0 | |t Technical Aspects of Identification -- |9 |g 4 |g 5 |t Implementation -- |9 |g 4 |g 5 |t Stakeholder Buy-in -- |9 |g 4 |g 5 |t Developing an Engagement Plan -- |9 |g 4 |g 5 |t Managing Technical Implementation -- |9 |g 4 |g 5 |t Determining the Software Feature Set -- |9 |g 4 |g 5 |t Who Governs? Technical, Administrative, or Political -- |9 |g 4 |g 5 |t Make or Buy? -- |9 |g 4 |g 5 |t Do we Need New Tools at All? -- |9 |g 4 |g 5 |t Purchase Point Considerations -- |9 |g 4 |g 5 |t Proprietary versus Open Source -- |9 |g 4 |g 5 |t Low Tech versus High Tech -- |9 |g 4 |g 5 |t Generating Compelling Content -- |9 |g 4 |g 5 |t Compelling Content versus Eyecandy -- |9 |g 4 |g 5 |t Promotion and Recruitment -- |9 |g 4 |g 5 |t Conventional Advertising and Promotional Approaches -- |9 |g 4 |g 5 |t The Power of Social Networking (and its Limitations) -- |9 |g 4 |g 5 |t Managing Risk -- |9 |g 4 |g 5 |t Security -- |9 |g 4 |g 5 |t Moderation -- |9 |g 4 |g 5 |t Concluding the Process -- |9 |g 4 |g 5 |t The Importance of Evaluation -- |9 |g 4 |g 5 |t Approaching Evaluation for eEngagement -- |9 |t Pitfalls to Avoid -- |9 |t What to Consider in Effective Assessment -- |9 |t Closeout Processes -- |9 |t Document Process and Outcomes -- |9 |t Feedback -- |9 |t Feedback Over Time -- |9 |t No Closeout: The Eternal Community |9 |
| 520 | 3 | |a "This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description | |
| 546 | |a English | ||
| 650 | 4 | |a Information Management | |
| 650 | 4 | |a Communication dans l'entreprise | |
| 650 | 4 | |a Gestion de l'information | |
| 650 | 7 | |a Sites Web |2 Conception | |
| 650 | 4 | |a Transmission numérique | |
| 650 | 4 | |a Business & Economics | |
| 650 | 4 | |a Business communication | |
| 650 | 4 | |a Business Communication | |
| 650 | 4 | |a Commerce | |
| 650 | 4 | |a Communication studies | |
| 650 | 4 | |a Digital communications | |
| 650 | 4 | |a Information resources management | |
| 650 | 4 | |a Interdisciplinary studies | |
| 650 | 7 | |a POLITICAL SCIENCE |2 Essays | |
| 650 | 4 | |a Reference, information and interdisciplinary subjects | |
| 650 | 7 | |a Web sites |2 Design | |
| 650 | 4 | |a Business communication | |
| 650 | 4 | |a Digital communications | |
| 650 | 4 | |a Information resources management | |
| 650 | 4 | |a Web sites |x Design | |
| 653 | 6 | |a Electronic books | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9781921313097 |
| 856 | 4 | 0 | |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093246 |x Verlag |z kostenfrei |3 Volltext |
| 912 | |a ZDB-4-EOAC | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-033661740 | ||
| 347 | |a data file |2 rda | ||
Record in the Search Index
| _version_ | 1804184107145494528 |
|---|---|
| adam_txt | |
| any_adam_object | |
| any_adam_object_boolean | |
| author | Chen, Peter |
| author_facet | Chen, Peter |
| author_role | aut |
| author_sort | Chen, Peter |
| author_variant | p c pc |
| building | Verbundindex |
| bvnumber | BV048281574 |
| collection | ZDB-4-EOAC |
| contents | 1 Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification -- Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community |
| ctrlnum | (OCoLC)225187590 (DE-599)BVBBV048281574 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04999nmm a2200661 c 4500</leader><controlfield tag="001">BV048281574</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">220610s2007 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1921313099</subfield><subfield code="9">1921313099</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1921313102</subfield><subfield code="q">(electronic bk.)</subfield><subfield code="9">1921313102</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781921313097</subfield><subfield code="9">9781921313097</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781921313103</subfield><subfield code="q">(electronic bk.)</subfield><subfield code="9">9781921313103</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)225187590</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV048281574</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-355</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Chen, Peter</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Electronic engagement</subfield><subfield code="b">a guide for public sector managers</subfield><subfield code="c">Peter Chen</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">E-engagement</subfield></datafield><datafield tag="264" ind1=" " ind2="0"><subfield code="a">Canberra</subfield><subfield code="b">ANU E Press</subfield><subfield code="c">2007</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">ANZSOG series</subfield></datafield><datafield tag="505" ind1="8" ind2="0"><subfield code="t">1</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Introduction: An Information Age Democracy? --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Who is this Guide For? --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">The Challenges of Engagement --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">An Expanding Policy Role for Public Sector Managers --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">The Information Society and its Implications --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Definitions, Distinctions and Approaches to eEngagement --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">eDemocracy: A Conceptual Typology for Public Sector Managers --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">eEngagement as a Managerial Activity --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Three Management Approaches --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Active Listening --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Cultivating --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Steering --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Relationship Between the Three Approaches --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">eEngagement and Electronic and Online Service Delivery --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">eGovernment Catalysts for eEngagement --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Difficulties and Tensions --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">The Digital Divide: An Absolute Barrier? --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Nature of the Divide --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Implications of the Divide --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Beyond the 'One Divide' --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Designing the Right Approach --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Key Decisions --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">What is the Issue(s)? --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Who is the Audience(s)? --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Consultation versus Collaboration --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Implications of the Continuum --</subfield><subfield code="g">2</subfield><subfield code="g">3</subfield><subfield code="t">Reconceptualising Consultation and Collaboration --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Setting Objectives --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Degree of Interactivity --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Choosing the Right Channel(s) --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Concept Development Approach --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Managing Identity Issues --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Desirability of Identification --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield></datafield><datafield tag="505" ind1="8" ind2="0"><subfield code="t">Technical Aspects of Identification --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Implementation --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Stakeholder Buy-in --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Developing an Engagement Plan --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Managing Technical Implementation --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Determining the Software Feature Set --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Who Governs? Technical, Administrative, or Political --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Make or Buy? --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Do we Need New Tools at All? --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Purchase Point Considerations --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Proprietary versus Open Source --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Low Tech versus High Tech --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Generating Compelling Content --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Compelling Content versus Eyecandy --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Promotion and Recruitment --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Conventional Advertising and Promotional Approaches --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">The Power of Social Networking (and its Limitations) --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Managing Risk --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Security --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Moderation --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Concluding the Process --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">The Importance of Evaluation --</subfield><subfield code="9"> </subfield><subfield code="g">4</subfield><subfield code="g">5</subfield><subfield code="t">Approaching Evaluation for eEngagement --</subfield><subfield code="9"> </subfield><subfield code="t">Pitfalls to Avoid --</subfield><subfield code="9"> </subfield><subfield code="t">What to Consider in Effective Assessment --</subfield><subfield code="9"> </subfield><subfield code="t">Closeout Processes --</subfield><subfield code="9"> </subfield><subfield code="t">Document Process and Outcomes --</subfield><subfield code="9"> </subfield><subfield code="t">Feedback --</subfield><subfield code="9"> </subfield><subfield code="t">Feedback Over Time --</subfield><subfield code="9"> </subfield><subfield code="t">No Closeout: The Eternal Community</subfield><subfield code="9"> </subfield></datafield><datafield tag="520" ind1="3" ind2=" "><subfield code="a">"This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">English</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Communication dans l'entreprise</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Gestion de l'information</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Sites Web</subfield><subfield code="2">Conception</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Transmission numérique</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business & Economics</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business communication</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business Communication</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Commerce</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Communication studies</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Digital communications</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information resources management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Interdisciplinary studies</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">POLITICAL SCIENCE</subfield><subfield code="2">Essays</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Reference, information and interdisciplinary subjects</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Web sites</subfield><subfield code="2">Design</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business communication</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Digital communications</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information resources management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Web sites</subfield><subfield code="x">Design</subfield></datafield><datafield tag="653" ind1=" " ind2="6"><subfield code="a">Electronic books</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9781921313097</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093246</subfield><subfield code="x">Verlag</subfield><subfield code="z">kostenfrei</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EOAC</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-033661740</subfield></datafield><datafield tag="347" ind1=" " ind2=" "><subfield code="a">data file</subfield><subfield code="2">rda</subfield></datafield></record></collection> |
| id | DE-604.BV048281574 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T20:00:56Z |
| indexdate | 2024-07-10T09:34:05Z |
| institution | BVB |
| isbn | 1921313099 1921313102 9781921313097 9781921313103 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033661740 |
| oclc_num | 225187590 |
| open_access_boolean | 1 |
| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | 1 Online-Ressource |
| psigel | ZDB-4-EOAC |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| record_format | marc |
| series2 | ANZSOG series |
| spelling | Chen, Peter Verfasser aut Electronic engagement a guide for public sector managers Peter Chen E-engagement Canberra ANU E Press 2007 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier ANZSOG series 1 2 3 Introduction: An Information Age Democracy? -- 2 3 Who is this Guide For? -- 2 3 The Challenges of Engagement -- 2 3 An Expanding Policy Role for Public Sector Managers -- 2 3 The Information Society and its Implications -- 2 3 Definitions, Distinctions and Approaches to eEngagement -- 2 3 eDemocracy: A Conceptual Typology for Public Sector Managers -- 2 3 eEngagement as a Managerial Activity -- 2 3 Three Management Approaches -- 2 3 Active Listening -- 2 3 Cultivating -- 2 3 Steering -- 2 3 Relationship Between the Three Approaches -- 2 3 eEngagement and Electronic and Online Service Delivery -- 2 3 eGovernment Catalysts for eEngagement -- 2 3 Difficulties and Tensions -- 2 3 The Digital Divide: An Absolute Barrier? -- 2 3 Nature of the Divide -- 2 3 Implications of the Divide -- 2 3 Beyond the 'One Divide' -- 2 3 Designing the Right Approach -- 2 3 Key Decisions -- 2 3 What is the Issue(s)? -- 2 3 Who is the Audience(s)? -- 2 3 Consultation versus Collaboration -- 2 3 Implications of the Continuum -- 2 3 Reconceptualising Consultation and Collaboration -- 4 5 Setting Objectives -- 4 5 Degree of Interactivity -- 4 5 Choosing the Right Channel(s) -- 4 5 Concept Development Approach -- 4 5 Managing Identity Issues -- 4 5 Desirability of Identification -- 4 5 Technical Aspects of Identification -- 4 5 Implementation -- 4 5 Stakeholder Buy-in -- 4 5 Developing an Engagement Plan -- 4 5 Managing Technical Implementation -- 4 5 Determining the Software Feature Set -- 4 5 Who Governs? Technical, Administrative, or Political -- 4 5 Make or Buy? -- 4 5 Do we Need New Tools at All? -- 4 5 Purchase Point Considerations -- 4 5 Proprietary versus Open Source -- 4 5 Low Tech versus High Tech -- 4 5 Generating Compelling Content -- 4 5 Compelling Content versus Eyecandy -- 4 5 Promotion and Recruitment -- 4 5 Conventional Advertising and Promotional Approaches -- 4 5 The Power of Social Networking (and its Limitations) -- 4 5 Managing Risk -- 4 5 Security -- 4 5 Moderation -- 4 5 Concluding the Process -- 4 5 The Importance of Evaluation -- 4 5 Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community "This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description English Information Management Communication dans l'entreprise Gestion de l'information Sites Web Conception Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Essays Reference, information and interdisciplinary subjects Web sites Design Electronic books Erscheint auch als Druck-Ausgabe 9781921313097 https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093246 Verlag kostenfrei Volltext data file rda |
| spellingShingle | Chen, Peter Electronic engagement a guide for public sector managers 1 Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification -- Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community Information Management Communication dans l'entreprise Gestion de l'information Sites Web Conception Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Essays Reference, information and interdisciplinary subjects Web sites Design |
| title | Electronic engagement a guide for public sector managers |
| title_alt | E-engagement 1 Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification -- Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community |
| title_auth | Electronic engagement a guide for public sector managers |
| title_exact_search | Electronic engagement a guide for public sector managers |
| title_exact_search_txtP | Electronic engagement a guide for public sector managers |
| title_full | Electronic engagement a guide for public sector managers Peter Chen |
| title_fullStr | Electronic engagement a guide for public sector managers Peter Chen |
| title_full_unstemmed | Electronic engagement a guide for public sector managers Peter Chen |
| title_short | Electronic engagement |
| title_sort | electronic engagement a guide for public sector managers |
| title_sub | a guide for public sector managers |
| topic | Information Management Communication dans l'entreprise Gestion de l'information Sites Web Conception Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Essays Reference, information and interdisciplinary subjects Web sites Design |
| topic_facet | Information Management Communication dans l'entreprise Gestion de l'information Sites Web Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Reference, information and interdisciplinary subjects Web sites Web sites Design |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093246 |
| work_keys_str_mv | AT chenpeter electronicengagementaguideforpublicsectormanagers AT chenpeter eengagement |