Electronic engagement: a guide for public sector managers
"This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's de...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Schriftenreihe: | ANZSOG series
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 1921313099 1921313102 9781921313097 9781921313103 |
Internformat
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| 100 | 1 | |a Chen, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Electronic engagement |b a guide for public sector managers |c Peter Chen |
| 246 | 1 | 3 | |a E-engagement |
| 264 | 0 | |a Canberra |b ANU E Press |c 2007 | |
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| 505 | 8 | 0 | |t 1 |g 2 |g 3 |t Introduction: An Information Age Democracy? -- |g 2 |g 3 |t Who is this Guide For? -- |g 2 |g 3 |t The Challenges of Engagement -- |g 2 |g 3 |t An Expanding Policy Role for Public Sector Managers -- |g 2 |g 3 |t The Information Society and its Implications -- |g 2 |g 3 |t Definitions, Distinctions and Approaches to eEngagement -- |g 2 |g 3 |t eDemocracy: A Conceptual Typology for Public Sector Managers -- |g 2 |g 3 |t eEngagement as a Managerial Activity -- |g 2 |g 3 |t Three Management Approaches -- |g 2 |g 3 |t Active Listening -- |g 2 |g 3 |t Cultivating -- |g 2 |g 3 |t Steering -- |g 2 |g 3 |t Relationship Between the Three Approaches -- |g 2 |g 3 |t eEngagement and Electronic and Online Service Delivery -- |g 2 |g 3 |t eGovernment Catalysts for eEngagement -- |g 2 |g 3 |t Difficulties and Tensions -- |g 2 |g 3 |t The Digital Divide: An Absolute Barrier? -- |g 2 |g 3 |t Nature of the Divide -- |g 2 |g 3 |t Implications of the Divide -- |g 2 |g 3 |t Beyond the 'One Divide' -- |g 2 |g 3 |t Designing the Right Approach -- |g 2 |g 3 |t Key Decisions -- |g 2 |g 3 |t What is the Issue(s)? -- |g 2 |g 3 |t Who is the Audience(s)? -- |g 2 |g 3 |t Consultation versus Collaboration -- |g 2 |g 3 |t Implications of the Continuum -- |g 2 |g 3 |t Reconceptualising Consultation and Collaboration -- |9 |g 4 |g 5 |t Setting Objectives -- |9 |g 4 |g 5 |t Degree of Interactivity -- |9 |g 4 |g 5 |t Choosing the Right Channel(s) -- |9 |g 4 |g 5 |t Concept Development Approach -- |9 |g 4 |g 5 |t Managing Identity Issues -- |9 |g 4 |g 5 |t Desirability of Identification -- |9 |g 4 |g 5 |
| 505 | 8 | 0 | |t Technical Aspects of Identification -- |9 |g 4 |g 5 |t Implementation -- |9 |g 4 |g 5 |t Stakeholder Buy-in -- |9 |g 4 |g 5 |t Developing an Engagement Plan -- |9 |g 4 |g 5 |t Managing Technical Implementation -- |9 |g 4 |g 5 |t Determining the Software Feature Set -- |9 |g 4 |g 5 |t Who Governs? Technical, Administrative, or Political -- |9 |g 4 |g 5 |t Make or Buy? -- |9 |g 4 |g 5 |t Do we Need New Tools at All? -- |9 |g 4 |g 5 |t Purchase Point Considerations -- |9 |g 4 |g 5 |t Proprietary versus Open Source -- |9 |g 4 |g 5 |t Low Tech versus High Tech -- |9 |g 4 |g 5 |t Generating Compelling Content -- |9 |g 4 |g 5 |t Compelling Content versus Eyecandy -- |9 |g 4 |g 5 |t Promotion and Recruitment -- |9 |g 4 |g 5 |t Conventional Advertising and Promotional Approaches -- |9 |g 4 |g 5 |t The Power of Social Networking (and its Limitations) -- |9 |g 4 |g 5 |t Managing Risk -- |9 |g 4 |g 5 |t Security -- |9 |g 4 |g 5 |t Moderation -- |9 |g 4 |g 5 |t Concluding the Process -- |9 |g 4 |g 5 |t The Importance of Evaluation -- |9 |g 4 |g 5 |t Approaching Evaluation for eEngagement -- |9 |t Pitfalls to Avoid -- |9 |t What to Consider in Effective Assessment -- |9 |t Closeout Processes -- |9 |t Document Process and Outcomes -- |9 |t Feedback -- |9 |t Feedback Over Time -- |9 |t No Closeout: The Eternal Community |9 |
| 520 | 3 | |a "This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description | |
| 546 | |a English | ||
| 650 | 4 | |a Information Management | |
| 650 | 4 | |a Communication dans l'entreprise | |
| 650 | 4 | |a Gestion de l'information | |
| 650 | 7 | |a Sites Web |2 Conception | |
| 650 | 4 | |a Transmission numérique | |
| 650 | 4 | |a Business & Economics | |
| 650 | 4 | |a Business communication | |
| 650 | 4 | |a Business Communication | |
| 650 | 4 | |a Commerce | |
| 650 | 4 | |a Communication studies | |
| 650 | 4 | |a Digital communications | |
| 650 | 4 | |a Information resources management | |
| 650 | 4 | |a Interdisciplinary studies | |
| 650 | 7 | |a POLITICAL SCIENCE |2 Essays | |
| 650 | 4 | |a Reference, information and interdisciplinary subjects | |
| 650 | 7 | |a Web sites |2 Design | |
| 650 | 4 | |a Business communication | |
| 650 | 4 | |a Digital communications | |
| 650 | 4 | |a Information resources management | |
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| 653 | 6 | |a Electronic books | |
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Datensatz im Suchindex
| _version_ | 1804184107145494528 |
|---|---|
| adam_txt | |
| any_adam_object | |
| any_adam_object_boolean | |
| author | Chen, Peter |
| author_facet | Chen, Peter |
| author_role | aut |
| author_sort | Chen, Peter |
| author_variant | p c pc |
| building | Verbundindex |
| bvnumber | BV048281574 |
| collection | ZDB-4-EOAC |
| contents | 1 Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification -- Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community |
| ctrlnum | (OCoLC)225187590 (DE-599)BVBBV048281574 |
| format | Electronic eBook |
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| id | DE-604.BV048281574 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T20:00:56Z |
| indexdate | 2024-07-10T09:34:05Z |
| institution | BVB |
| isbn | 1921313099 1921313102 9781921313097 9781921313103 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033661740 |
| oclc_num | 225187590 |
| open_access_boolean | 1 |
| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | 1 Online-Ressource |
| psigel | ZDB-4-EOAC |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| record_format | marc |
| series2 | ANZSOG series |
| spelling | Chen, Peter Verfasser aut Electronic engagement a guide for public sector managers Peter Chen E-engagement Canberra ANU E Press 2007 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier ANZSOG series 1 2 3 Introduction: An Information Age Democracy? -- 2 3 Who is this Guide For? -- 2 3 The Challenges of Engagement -- 2 3 An Expanding Policy Role for Public Sector Managers -- 2 3 The Information Society and its Implications -- 2 3 Definitions, Distinctions and Approaches to eEngagement -- 2 3 eDemocracy: A Conceptual Typology for Public Sector Managers -- 2 3 eEngagement as a Managerial Activity -- 2 3 Three Management Approaches -- 2 3 Active Listening -- 2 3 Cultivating -- 2 3 Steering -- 2 3 Relationship Between the Three Approaches -- 2 3 eEngagement and Electronic and Online Service Delivery -- 2 3 eGovernment Catalysts for eEngagement -- 2 3 Difficulties and Tensions -- 2 3 The Digital Divide: An Absolute Barrier? -- 2 3 Nature of the Divide -- 2 3 Implications of the Divide -- 2 3 Beyond the 'One Divide' -- 2 3 Designing the Right Approach -- 2 3 Key Decisions -- 2 3 What is the Issue(s)? -- 2 3 Who is the Audience(s)? -- 2 3 Consultation versus Collaboration -- 2 3 Implications of the Continuum -- 2 3 Reconceptualising Consultation and Collaboration -- 4 5 Setting Objectives -- 4 5 Degree of Interactivity -- 4 5 Choosing the Right Channel(s) -- 4 5 Concept Development Approach -- 4 5 Managing Identity Issues -- 4 5 Desirability of Identification -- 4 5 Technical Aspects of Identification -- 4 5 Implementation -- 4 5 Stakeholder Buy-in -- 4 5 Developing an Engagement Plan -- 4 5 Managing Technical Implementation -- 4 5 Determining the Software Feature Set -- 4 5 Who Governs? Technical, Administrative, or Political -- 4 5 Make or Buy? -- 4 5 Do we Need New Tools at All? -- 4 5 Purchase Point Considerations -- 4 5 Proprietary versus Open Source -- 4 5 Low Tech versus High Tech -- 4 5 Generating Compelling Content -- 4 5 Compelling Content versus Eyecandy -- 4 5 Promotion and Recruitment -- 4 5 Conventional Advertising and Promotional Approaches -- 4 5 The Power of Social Networking (and its Limitations) -- 4 5 Managing Risk -- 4 5 Security -- 4 5 Moderation -- 4 5 Concluding the Process -- 4 5 The Importance of Evaluation -- 4 5 Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community "This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders."--Publisher's description English Information Management Communication dans l'entreprise Gestion de l'information Sites Web Conception Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Essays Reference, information and interdisciplinary subjects Web sites Design Electronic books Erscheint auch als Druck-Ausgabe 9781921313097 https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093246 Verlag kostenfrei Volltext data file rda |
| spellingShingle | Chen, Peter Electronic engagement a guide for public sector managers 1 Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification -- Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community Information Management Communication dans l'entreprise Gestion de l'information Sites Web Conception Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Essays Reference, information and interdisciplinary subjects Web sites Design |
| title | Electronic engagement a guide for public sector managers |
| title_alt | E-engagement 1 Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification -- Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community |
| title_auth | Electronic engagement a guide for public sector managers |
| title_exact_search | Electronic engagement a guide for public sector managers |
| title_exact_search_txtP | Electronic engagement a guide for public sector managers |
| title_full | Electronic engagement a guide for public sector managers Peter Chen |
| title_fullStr | Electronic engagement a guide for public sector managers Peter Chen |
| title_full_unstemmed | Electronic engagement a guide for public sector managers Peter Chen |
| title_short | Electronic engagement |
| title_sort | electronic engagement a guide for public sector managers |
| title_sub | a guide for public sector managers |
| topic | Information Management Communication dans l'entreprise Gestion de l'information Sites Web Conception Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Essays Reference, information and interdisciplinary subjects Web sites Design |
| topic_facet | Information Management Communication dans l'entreprise Gestion de l'information Sites Web Transmission numérique Business & Economics Business communication Business Communication Commerce Communication studies Digital communications Information resources management Interdisciplinary studies POLITICAL SCIENCE Reference, information and interdisciplinary subjects Web sites Web sites Design |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093246 |
| work_keys_str_mv | AT chenpeter electronicengagementaguideforpublicsectormanagers AT chenpeter eengagement |