The Centrelink experiment: innovation in service delivery
"Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agen...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Acton, A.C.T.
ANU E Press
2008
|
| Schriftenreihe: | ANZSOG Monography series
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'."--Publisher's description |
| Beschreibung: | 1 Online-Ressource (xvi, 218 Seiten) |
| ISBN: | 1921536438 9781921536434 |
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| 505 | 8 | 0 | |t Introduction: Centrelink as a field of study -- |t Designing a delivery agency -- |t Centrelink's development -- |t Strategies and management structure -- |t Leading and managing change -- |t Reinventing service delivery -- |t Governance -- |t Relationships with client departments -- |t Entrepreneurship and challenging boundaries -- |t Lessons from Centrelink's formative years |
| 520 | 3 | |a "Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'."--Publisher's description | |
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Datensatz im Suchindex
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| author | Halligan, J. |
| author_facet | Halligan, J. |
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| author_sort | Halligan, J. |
| author_variant | j h jh |
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| bvnumber | BV048278405 |
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| contents | Introduction: Centrelink as a field of study -- Designing a delivery agency -- Centrelink's development -- Strategies and management structure -- Leading and managing change -- Reinventing service delivery -- Governance -- Relationships with client departments -- Entrepreneurship and challenging boundaries -- Lessons from Centrelink's formative years |
| ctrlnum | (OCoLC)863057219 (DE-599)BVBBV048278405 |
| format | Electronic eBook |
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| id | DE-604.BV048278405 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T20:00:47Z |
| indexdate | 2024-07-10T09:33:59Z |
| institution | BVB |
| isbn | 1921536438 9781921536434 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033658571 |
| oclc_num | 863057219 |
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| physical | 1 Online-Ressource (xvi, 218 Seiten) |
| psigel | ZDB-4-EOAC |
| publishDate | 2008 |
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| publisher | ANU E Press |
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| series2 | ANZSOG Monography series |
| spelling | Halligan, J. Verfasser aut The Centrelink experiment innovation in service delivery John Halligan, Jules Wills Innovation in service delivery Acton, A.C.T. ANU E Press 2008 1 Online-Ressource (xvi, 218 Seiten) txt rdacontent c rdamedia cr rdacarrier ANZSOG Monography series Introduction: Centrelink as a field of study -- Designing a delivery agency -- Centrelink's development -- Strategies and management structure -- Leading and managing change -- Reinventing service delivery -- Governance -- Relationships with client departments -- Entrepreneurship and challenging boundaries -- Lessons from Centrelink's formative years "Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'."--Publisher's description English Administration publique Aide sociale Administration Administrative agencies POLITICAL SCIENCE Public Policy Politics and government Public welfare administration Society and social sciences Society and social sciences Administrative agencies Australia Public welfare administration Australia Australia / Centrelink Australia Electronic books Wills, Jules Sonstige oth Erscheint auch als Druck-Ausgabe Halligan, J. (John) Centrelink experiment 9781921536427 https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093261 Verlag kostenfrei Volltext text file |
| spellingShingle | Halligan, J. The Centrelink experiment innovation in service delivery Introduction: Centrelink as a field of study -- Designing a delivery agency -- Centrelink's development -- Strategies and management structure -- Leading and managing change -- Reinventing service delivery -- Governance -- Relationships with client departments -- Entrepreneurship and challenging boundaries -- Lessons from Centrelink's formative years Administration publique Aide sociale Administration Administrative agencies POLITICAL SCIENCE Public Policy Politics and government Public welfare administration Society and social sciences Society and social sciences Administrative agencies Australia Public welfare administration Australia |
| title | The Centrelink experiment innovation in service delivery |
| title_alt | Innovation in service delivery Introduction: Centrelink as a field of study -- Designing a delivery agency -- Centrelink's development -- Strategies and management structure -- Leading and managing change -- Reinventing service delivery -- Governance -- Relationships with client departments -- Entrepreneurship and challenging boundaries -- Lessons from Centrelink's formative years |
| title_auth | The Centrelink experiment innovation in service delivery |
| title_exact_search | The Centrelink experiment innovation in service delivery |
| title_exact_search_txtP | The Centrelink experiment innovation in service delivery |
| title_full | The Centrelink experiment innovation in service delivery John Halligan, Jules Wills |
| title_fullStr | The Centrelink experiment innovation in service delivery John Halligan, Jules Wills |
| title_full_unstemmed | The Centrelink experiment innovation in service delivery John Halligan, Jules Wills |
| title_short | The Centrelink experiment |
| title_sort | the centrelink experiment innovation in service delivery |
| title_sub | innovation in service delivery |
| topic | Administration publique Aide sociale Administration Administrative agencies POLITICAL SCIENCE Public Policy Politics and government Public welfare administration Society and social sciences Society and social sciences Administrative agencies Australia Public welfare administration Australia |
| topic_facet | Administration publique Aide sociale Administrative agencies POLITICAL SCIENCE Politics and government Public welfare administration Society and social sciences Society and social sciences Administrative agencies Australia Public welfare administration Australia |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3093261 |
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