The Role of Gender in Agent Banking: Evidence from the Democratic Republic of Congo
This paper uses a unique data set with 1.1 million customer transactions from a microfinance institution in the Democratic Republic of Congo from 2017 to 2018. The paper provides evidence of assortative gender matching in agent banking transactions, as clients prefer to transact with agents of their...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Washington, D.C
The World Bank
2020
|
| Schriftenreihe: | World Bank E-Library Archive
|
| Online-Zugang: | Volltext |
| Zusammenfassung: | This paper uses a unique data set with 1.1 million customer transactions from a microfinance institution in the Democratic Republic of Congo from 2017 to 2018. The paper provides evidence of assortative gender matching in agent banking transactions, as clients prefer to transact with agents of their own gender. Female clients show a robust preference for female agents even when they are less available, particularly when making high-value transactions and when they have higher account balances. The underrepresentation of female agents may contribute to the persistent gender gap in financial access and usage |
| Beschreibung: | 1 Online-Ressource (32 Seiten) |
| DOI: | 10.1596/1813-9450-9449 |
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| 520 | |a This paper uses a unique data set with 1.1 million customer transactions from a microfinance institution in the Democratic Republic of Congo from 2017 to 2018. The paper provides evidence of assortative gender matching in agent banking transactions, as clients prefer to transact with agents of their own gender. Female clients show a robust preference for female agents even when they are less available, particularly when making high-value transactions and when they have higher account balances. The underrepresentation of female agents may contribute to the persistent gender gap in financial access and usage | ||
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| indexdate | 2025-02-20T07:20:12Z |
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| spellingShingle | Chamboko, Richard The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo |
| title | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo |
| title_auth | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo |
| title_exact_search | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo |
| title_exact_search_txtP | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo |
| title_full | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo Richard Chamboko |
| title_fullStr | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo Richard Chamboko |
| title_full_unstemmed | The Role of Gender in Agent Banking Evidence from the Democratic Republic of Congo Richard Chamboko |
| title_short | The Role of Gender in Agent Banking |
| title_sort | the role of gender in agent banking evidence from the democratic republic of congo |
| title_sub | Evidence from the Democratic Republic of Congo |
| url | https://doi.org/10.1596/1813-9450-9449 |
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