Redressing Grievances and Complaints Regarding Basic Service Delivery:
Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Washington, D.C
The World Bank
2011
|
| Online-Zugang: | kostenfrei |
| Zusammenfassung: | Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-linked supply of redress procedures as well as, especially if rights consciousness is not well-developed in a society, a set of organizations that stimulate and aggregate demand for redress. On the supply side, this paper identifies three kinds of redress procedures: administrative venues within government agencies, independent institutions outside government departments, and courts. On the demand side, the key institutions are nongovernmental organizations/civil society organizations and the news media, both of which require a receptive political and economic climate to function effectively. Overall, procedures for redressing grievances and complaints regarding basic service delivery are under-developed in many countries, and deserve further analysis, piloting, and support |
| Beschreibung: | 1 Online-Ressource (28 p) |
| DOI: | 10.1596/1813-9450-5699 |
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| index_date | 2024-07-03T19:59:51Z |
| indexdate | 2024-10-12T04:01:05Z |
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| spellingShingle | Gauri, Varun Redressing Grievances and Complaints Regarding Basic Service Delivery |
| title | Redressing Grievances and Complaints Regarding Basic Service Delivery |
| title_auth | Redressing Grievances and Complaints Regarding Basic Service Delivery |
| title_exact_search | Redressing Grievances and Complaints Regarding Basic Service Delivery |
| title_exact_search_txtP | Redressing Grievances and Complaints Regarding Basic Service Delivery |
| title_full | Redressing Grievances and Complaints Regarding Basic Service Delivery Varun Gauri |
| title_fullStr | Redressing Grievances and Complaints Regarding Basic Service Delivery Varun Gauri |
| title_full_unstemmed | Redressing Grievances and Complaints Regarding Basic Service Delivery Varun Gauri |
| title_short | Redressing Grievances and Complaints Regarding Basic Service Delivery |
| title_sort | redressing grievances and complaints regarding basic service delivery |
| url | https://doi.org/10.1596/1813-9450-5699 |
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