Digital customer service: transforming customer experience for an on-screen world
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
Newark
Wiley
[2021]
|
Schlagworte: | |
Online-Zugang: | DE-945 |
Beschreibung: | 1 Online-Ressource (xv, 224 Seiten) Illustrationen |
ISBN: | 9781119842071 |
Internformat
MARC
LEADER | 00000nmm a2200000zc 4500 | ||
---|---|---|---|
001 | BV048223538 | ||
003 | DE-604 | ||
005 | 20220712 | ||
007 | cr|uuu---uuuuu | ||
008 | 220516s2021 |||| o||u| ||||||eng d | ||
020 | |a 9781119842071 |9 978-1-119-84207-1 | ||
035 | |a (ZDB-30-PQE)EBC6719365 | ||
035 | |a (ZDB-30-PAD)EBC6719365 | ||
035 | |a (ZDB-89-EBL)EBL6719365 | ||
035 | |a (OCoLC)1267760908 | ||
035 | |a (DE-599)BVBBV048223538 | ||
040 | |a DE-604 |b ger |e rda | ||
041 | 0 | |a eng | |
049 | |a DE-945 | ||
082 | 0 | |a 658.812 | |
084 | |a ST 110 |0 (DE-625)143583: |2 rvk | ||
084 | |a QP 650 |0 (DE-625)141922: |2 rvk | ||
100 | 1 | |a DeLisi, Rick |e Verfasser |0 (DE-588)1042473021 |4 aut | |
245 | 1 | 0 | |a Digital customer service |b transforming customer experience for an on-screen world |c Rick DeLisi, Dan Michaeli |
264 | 1 | |a Newark |b Wiley |c [2021] | |
264 | 4 | |c © 2021 | |
300 | |a 1 Online-Ressource (xv, 224 Seiten) |b Illustrationen | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
650 | 0 | 7 | |a Erfahrung |0 (DE-588)4015217-0 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Kunde |0 (DE-588)4114330-9 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Benutzer |0 (DE-588)4138534-2 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Electronic Commerce |0 (DE-588)4592128-3 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Käufer |0 (DE-588)4162993-0 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Electronic Commerce |0 (DE-588)4592128-3 |D s |
689 | 0 | 1 | |a Kunde |0 (DE-588)4114330-9 |D s |
689 | 0 | 2 | |a Käufer |0 (DE-588)4162993-0 |D s |
689 | 0 | 3 | |a Benutzer |0 (DE-588)4138534-2 |D s |
689 | 0 | 4 | |a Erfahrung |0 (DE-588)4015217-0 |D s |
689 | 0 | |5 DE-604 | |
700 | 1 | |a Michaeli, Dan |e Sonstige |4 oth | |
776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a DeLisi, Rick |t Digital Customer Service |d Newark : John Wiley & Sons, Incorporated,c2021 |z 9781119841906 |
912 | |a ZDB-30-PQE |a ZDB-4-NLEBK | ||
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-033604271 | |
966 | e | |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3026140 |l DE-945 |p ZDB-4-NLEBK |x Aggregator |3 Volltext |
Datensatz im Suchindex
_version_ | 1810738987939135488 |
---|---|
adam_text | |
adam_txt | |
any_adam_object | |
any_adam_object_boolean | |
author | DeLisi, Rick |
author_GND | (DE-588)1042473021 |
author_facet | DeLisi, Rick |
author_role | aut |
author_sort | DeLisi, Rick |
author_variant | r d rd |
building | Verbundindex |
bvnumber | BV048223538 |
classification_rvk | ST 110 QP 650 |
collection | ZDB-30-PQE ZDB-4-NLEBK |
ctrlnum | (ZDB-30-PQE)EBC6719365 (ZDB-30-PAD)EBC6719365 (ZDB-89-EBL)EBL6719365 (OCoLC)1267760908 (DE-599)BVBBV048223538 |
dewey-full | 658.812 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.812 |
dewey-search | 658.812 |
dewey-sort | 3658.812 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Informatik Wirtschaftswissenschaften |
discipline_str_mv | Informatik Wirtschaftswissenschaften |
format | Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nmm a2200000zc 4500</leader><controlfield tag="001">BV048223538</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20220712</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">220516s2021 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781119842071</subfield><subfield code="9">978-1-119-84207-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PQE)EBC6719365</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC6719365</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL6719365</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1267760908</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV048223538</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">ST 110</subfield><subfield code="0">(DE-625)143583:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 650</subfield><subfield code="0">(DE-625)141922:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">DeLisi, Rick</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1042473021</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Digital customer service</subfield><subfield code="b">transforming customer experience for an on-screen world</subfield><subfield code="c">Rick DeLisi, Dan Michaeli</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Newark</subfield><subfield code="b">Wiley</subfield><subfield code="c">[2021]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2021</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xv, 224 Seiten)</subfield><subfield code="b">Illustrationen</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Erfahrung</subfield><subfield code="0">(DE-588)4015217-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kunde</subfield><subfield code="0">(DE-588)4114330-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Benutzer</subfield><subfield code="0">(DE-588)4138534-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Electronic Commerce</subfield><subfield code="0">(DE-588)4592128-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Käufer</subfield><subfield code="0">(DE-588)4162993-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Electronic Commerce</subfield><subfield code="0">(DE-588)4592128-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kunde</subfield><subfield code="0">(DE-588)4114330-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Käufer</subfield><subfield code="0">(DE-588)4162993-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Benutzer</subfield><subfield code="0">(DE-588)4138534-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="4"><subfield code="a">Erfahrung</subfield><subfield code="0">(DE-588)4015217-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Michaeli, Dan</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">DeLisi, Rick</subfield><subfield code="t">Digital Customer Service</subfield><subfield code="d">Newark : John Wiley & Sons, Incorporated,c2021</subfield><subfield code="z">9781119841906</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PQE</subfield><subfield code="a">ZDB-4-NLEBK</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-033604271</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3026140</subfield><subfield code="l">DE-945</subfield><subfield code="p">ZDB-4-NLEBK</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
id | DE-604.BV048223538 |
illustrated | Not Illustrated |
index_date | 2024-07-03T19:50:38Z |
indexdate | 2024-09-20T18:01:06Z |
institution | BVB |
isbn | 9781119842071 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033604271 |
oclc_num | 1267760908 |
open_access_boolean | |
owner | DE-945 |
owner_facet | DE-945 |
physical | 1 Online-Ressource (xv, 224 Seiten) Illustrationen |
psigel | ZDB-30-PQE ZDB-4-NLEBK |
publishDate | 2021 |
publishDateSearch | 2021 |
publishDateSort | 2021 |
publisher | Wiley |
record_format | marc |
spelling | DeLisi, Rick Verfasser (DE-588)1042473021 aut Digital customer service transforming customer experience for an on-screen world Rick DeLisi, Dan Michaeli Newark Wiley [2021] © 2021 1 Online-Ressource (xv, 224 Seiten) Illustrationen txt rdacontent c rdamedia cr rdacarrier Erfahrung (DE-588)4015217-0 gnd rswk-swf Kunde (DE-588)4114330-9 gnd rswk-swf Benutzer (DE-588)4138534-2 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Käufer (DE-588)4162993-0 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 s Kunde (DE-588)4114330-9 s Käufer (DE-588)4162993-0 s Benutzer (DE-588)4138534-2 s Erfahrung (DE-588)4015217-0 s DE-604 Michaeli, Dan Sonstige oth Erscheint auch als Druck-Ausgabe DeLisi, Rick Digital Customer Service Newark : John Wiley & Sons, Incorporated,c2021 9781119841906 |
spellingShingle | DeLisi, Rick Digital customer service transforming customer experience for an on-screen world Erfahrung (DE-588)4015217-0 gnd Kunde (DE-588)4114330-9 gnd Benutzer (DE-588)4138534-2 gnd Electronic Commerce (DE-588)4592128-3 gnd Käufer (DE-588)4162993-0 gnd |
subject_GND | (DE-588)4015217-0 (DE-588)4114330-9 (DE-588)4138534-2 (DE-588)4592128-3 (DE-588)4162993-0 |
title | Digital customer service transforming customer experience for an on-screen world |
title_auth | Digital customer service transforming customer experience for an on-screen world |
title_exact_search | Digital customer service transforming customer experience for an on-screen world |
title_exact_search_txtP | Digital customer service transforming customer experience for an on-screen world |
title_full | Digital customer service transforming customer experience for an on-screen world Rick DeLisi, Dan Michaeli |
title_fullStr | Digital customer service transforming customer experience for an on-screen world Rick DeLisi, Dan Michaeli |
title_full_unstemmed | Digital customer service transforming customer experience for an on-screen world Rick DeLisi, Dan Michaeli |
title_short | Digital customer service |
title_sort | digital customer service transforming customer experience for an on screen world |
title_sub | transforming customer experience for an on-screen world |
topic | Erfahrung (DE-588)4015217-0 gnd Kunde (DE-588)4114330-9 gnd Benutzer (DE-588)4138534-2 gnd Electronic Commerce (DE-588)4592128-3 gnd Käufer (DE-588)4162993-0 gnd |
topic_facet | Erfahrung Kunde Benutzer Electronic Commerce Käufer |
work_keys_str_mv | AT delisirick digitalcustomerservicetransformingcustomerexperienceforanonscreenworld AT michaelidan digitalcustomerservicetransformingcustomerexperienceforanonscreenworld |