A Manifesto for Ombudsman Reform:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer International Publishing AG
2020
|
| Schlagworte: | |
| Beschreibung: | Description based on publisher supplied metadata and other sources |
| Beschreibung: | 1 Online-Ressource (170 pages) |
| ISBN: | 9783030406127 |
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| 505 | 8 | |a Intro -- Foreword -- Contents -- List of Contributors -- Abbreviations -- List of Tables -- Chapter 1: Introduction -- Arguments for Legislative Reform -- What's in a Name? -- The Book -- References -- Chapter 2: Five Principles for a New Public Services Ombudsman -- Principle 1: The PSO Should Have a Bolder Role in the Administrative Justice System -- The Ombudsman's Contested Role -- Recognising Multiple Roles in Statute -- Preserving the Parliamentary Nature of the PSO -- Principle 2: There Should Be a Presumption in Favour of the PSO Having Jurisdiction Over All English Public Services, While Respecting the UK'S Devolution Settlement -- A Statutory Requirement to Provide Reasons for Establishing a Function-Specific PSO Office -- Ensuring Jurisdiction Over Privately Delivered Public Goods and Public Interest Services -- Arguments That Would Justify the Creation of Stand-Alone PSOs -- The Organisational Structure of the PSO -- Respecting the UK's Devolution Settlement -- Principle 3: The PSO Should Possess a Broad Toolkit of Powers -- The Toolkit -- Allowing Space for Future Evolution -- Principle 4: The PSO Should Be Subject to a Duty to Report on Engagement with Citizens and the Delivery of Administrative Justice -- Duties and Accountability -- Engagement with Citizens -- Procedural Fairness -- Transparency -- Consulting with Citizens -- Promotion of Administrative Justice -- Principle 5: The PSO Should Be Subject to a Range of Accountability Routes -- Institutional Protection -- The Rule of Law and the Courts -- Conclusion -- References -- Chapter 3: The Public Services Ombud and the Claims of Democracy -- Introduction -- Modern Ombudsman Practice: User, System, Resolution -- The Quasi-judicial Ombud: Individual Negative Rights, Boundaries, Adjudication | |
| 505 | 8 | |a The Democratic Ombud: Community, Positive Human Rights Principle and Deliberative Decision-Making -- Conclusion -- References -- Chapter 4: The Ombud's Jurisdiction: Integration, Specialism, and Territorial Scope -- Introduction -- Recent Policy Debates -- To Integrate or Not to Integrate? Four Factors to Consider -- Type-Public, Private, or Public Interest? -- Territorial Scope-England, England and Wales, or UK? -- Remit-Specialist or Generalist? -- Public Services That Should Fall Under an Integrated Ombud's Jurisdiction -- Public Services That Require the Retention of a Special Ombud -- Size -- Conclusion -- References -- Chapter 5: The Ombud and Own-Initiative Investigation Powers -- Current UK Policy and Legislative Context -- The Case for Own-Initiative Powers -- International Prevalence and Experience -- Complaining Behaviour -- Vulnerable Groups -- Added Value -- International Evidence -- Investigation Triggers -- Investigation Criteria -- Investigation Topics -- Controlling Own-Initiative Powers -- Red Tape Argument -- Mission Drift Argument -- Rogue Ombud Argument -- Conclusion -- References -- Chapter 6: The Ombud and 'Complaint Standards Authority' Powers -- Definition -- Current UK Policy Context -- The Case for the Complaint Standards Authority Role -- Evidence from Scotland -- Potential Issues -- Conclusion -- References -- Chapter 7: Managing Complaints: Focusing on Users and Non-users of the System -- Introduction -- Procedural Fairness -- Vulnerable Users and Non-users -- Managing Expectations -- The Importance of First Contact -- When Things Go Wrong -- Protecting Ombud Staff: Dissatisfied Users -- Data Collection, Reporting and Systemic Learning -- Transparency and Procedural Fairness -- Using Data to Deliver Systemic Learning -- Using Learning to Advance Complaint-Handling | |
| 505 | 8 | |a Practical Considerations for the Design of a Public Services Ombudsman -- General Duties and Specific Requirements -- Details of the Guidance That Would Need to Be Reported on -- The Importance and Reach of the Reporting Duty -- References -- Chapter 8: Strengthening Procedural Fairness and Transparency Through Ombudsman Legislation -- Introduction -- The Importance of Ombudsman Accountability -- Implementing the Lessons of Experience -- Acknowledging Procedural Fairness Innovation -- Publication of Decisions -- Decision and Service Review -- A Quality Assurance Board -- A Future-Proofing Strategy of Legislative Design -- Avoid Juridification of the PSO Office Through Over-Prescription -- Allow Space for Grassroots Innovation -- Control Through Oversight and Transparency Rather Than Prescription -- Conclusion -- References -- Chapter 9: The Challenges of Independence, Accountability and Governance in the Ombudsman Sector -- Introduction -- The Officers of Parliament Model -- Parliamentary Sponsorship: Appointment, Removal, Tenure and Remuneration -- Parliamentary Scrutiny and Support -- Corporate Governance -- Board Composition -- Board Functions -- Protecting PSO Independence -- Assessment of the Corporate Governance Proposals -- Conclusions -- References -- Index | |
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Datensatz im Suchindex
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| contents | Intro -- Foreword -- Contents -- List of Contributors -- Abbreviations -- List of Tables -- Chapter 1: Introduction -- Arguments for Legislative Reform -- What's in a Name? -- The Book -- References -- Chapter 2: Five Principles for a New Public Services Ombudsman -- Principle 1: The PSO Should Have a Bolder Role in the Administrative Justice System -- The Ombudsman's Contested Role -- Recognising Multiple Roles in Statute -- Preserving the Parliamentary Nature of the PSO -- Principle 2: There Should Be a Presumption in Favour of the PSO Having Jurisdiction Over All English Public Services, While Respecting the UK'S Devolution Settlement -- A Statutory Requirement to Provide Reasons for Establishing a Function-Specific PSO Office -- Ensuring Jurisdiction Over Privately Delivered Public Goods and Public Interest Services -- Arguments That Would Justify the Creation of Stand-Alone PSOs -- The Organisational Structure of the PSO -- Respecting the UK's Devolution Settlement -- Principle 3: The PSO Should Possess a Broad Toolkit of Powers -- The Toolkit -- Allowing Space for Future Evolution -- Principle 4: The PSO Should Be Subject to a Duty to Report on Engagement with Citizens and the Delivery of Administrative Justice -- Duties and Accountability -- Engagement with Citizens -- Procedural Fairness -- Transparency -- Consulting with Citizens -- Promotion of Administrative Justice -- Principle 5: The PSO Should Be Subject to a Range of Accountability Routes -- Institutional Protection -- The Rule of Law and the Courts -- Conclusion -- References -- Chapter 3: The Public Services Ombud and the Claims of Democracy -- Introduction -- Modern Ombudsman Practice: User, System, Resolution -- The Quasi-judicial Ombud: Individual Negative Rights, Boundaries, Adjudication The Democratic Ombud: Community, Positive Human Rights Principle and Deliberative Decision-Making -- Conclusion -- References -- Chapter 4: The Ombud's Jurisdiction: Integration, Specialism, and Territorial Scope -- Introduction -- Recent Policy Debates -- To Integrate or Not to Integrate? Four Factors to Consider -- Type-Public, Private, or Public Interest? -- Territorial Scope-England, England and Wales, or UK? -- Remit-Specialist or Generalist? -- Public Services That Should Fall Under an Integrated Ombud's Jurisdiction -- Public Services That Require the Retention of a Special Ombud -- Size -- Conclusion -- References -- Chapter 5: The Ombud and Own-Initiative Investigation Powers -- Current UK Policy and Legislative Context -- The Case for Own-Initiative Powers -- International Prevalence and Experience -- Complaining Behaviour -- Vulnerable Groups -- Added Value -- International Evidence -- Investigation Triggers -- Investigation Criteria -- Investigation Topics -- Controlling Own-Initiative Powers -- Red Tape Argument -- Mission Drift Argument -- Rogue Ombud Argument -- Conclusion -- References -- Chapter 6: The Ombud and 'Complaint Standards Authority' Powers -- Definition -- Current UK Policy Context -- The Case for the Complaint Standards Authority Role -- Evidence from Scotland -- Potential Issues -- Conclusion -- References -- Chapter 7: Managing Complaints: Focusing on Users and Non-users of the System -- Introduction -- Procedural Fairness -- Vulnerable Users and Non-users -- Managing Expectations -- The Importance of First Contact -- When Things Go Wrong -- Protecting Ombud Staff: Dissatisfied Users -- Data Collection, Reporting and Systemic Learning -- Transparency and Procedural Fairness -- Using Data to Deliver Systemic Learning -- Using Learning to Advance Complaint-Handling Practical Considerations for the Design of a Public Services Ombudsman -- General Duties and Specific Requirements -- Details of the Guidance That Would Need to Be Reported on -- The Importance and Reach of the Reporting Duty -- References -- Chapter 8: Strengthening Procedural Fairness and Transparency Through Ombudsman Legislation -- Introduction -- The Importance of Ombudsman Accountability -- Implementing the Lessons of Experience -- Acknowledging Procedural Fairness Innovation -- Publication of Decisions -- Decision and Service Review -- A Quality Assurance Board -- A Future-Proofing Strategy of Legislative Design -- Avoid Juridification of the PSO Office Through Over-Prescription -- Allow Space for Grassroots Innovation -- Control Through Oversight and Transparency Rather Than Prescription -- Conclusion -- References -- Chapter 9: The Challenges of Independence, Accountability and Governance in the Ombudsman Sector -- Introduction -- The Officers of Parliament Model -- Parliamentary Sponsorship: Appointment, Removal, Tenure and Remuneration -- Parliamentary Scrutiny and Support -- Corporate Governance -- Board Composition -- Board Functions -- Protecting PSO Independence -- Assessment of the Corporate Governance Proposals -- Conclusions -- References -- Index |
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| discipline | Rechtswissenschaft |
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| id | DE-604.BV048222623 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T19:50:37Z |
| indexdate | 2024-07-10T09:32:26Z |
| institution | BVB |
| isbn | 9783030406127 |
| language | English |
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| psigel | ZDB-30-PQE |
| publishDate | 2020 |
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| spelling | Kirkham, Richard Verfasser aut A Manifesto for Ombudsman Reform Cham Springer International Publishing AG 2020 ©2020 1 Online-Ressource (170 pages) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources Intro -- Foreword -- Contents -- List of Contributors -- Abbreviations -- List of Tables -- Chapter 1: Introduction -- Arguments for Legislative Reform -- What's in a Name? -- The Book -- References -- Chapter 2: Five Principles for a New Public Services Ombudsman -- Principle 1: The PSO Should Have a Bolder Role in the Administrative Justice System -- The Ombudsman's Contested Role -- Recognising Multiple Roles in Statute -- Preserving the Parliamentary Nature of the PSO -- Principle 2: There Should Be a Presumption in Favour of the PSO Having Jurisdiction Over All English Public Services, While Respecting the UK'S Devolution Settlement -- A Statutory Requirement to Provide Reasons for Establishing a Function-Specific PSO Office -- Ensuring Jurisdiction Over Privately Delivered Public Goods and Public Interest Services -- Arguments That Would Justify the Creation of Stand-Alone PSOs -- The Organisational Structure of the PSO -- Respecting the UK's Devolution Settlement -- Principle 3: The PSO Should Possess a Broad Toolkit of Powers -- The Toolkit -- Allowing Space for Future Evolution -- Principle 4: The PSO Should Be Subject to a Duty to Report on Engagement with Citizens and the Delivery of Administrative Justice -- Duties and Accountability -- Engagement with Citizens -- Procedural Fairness -- Transparency -- Consulting with Citizens -- Promotion of Administrative Justice -- Principle 5: The PSO Should Be Subject to a Range of Accountability Routes -- Institutional Protection -- The Rule of Law and the Courts -- Conclusion -- References -- Chapter 3: The Public Services Ombud and the Claims of Democracy -- Introduction -- Modern Ombudsman Practice: User, System, Resolution -- The Quasi-judicial Ombud: Individual Negative Rights, Boundaries, Adjudication The Democratic Ombud: Community, Positive Human Rights Principle and Deliberative Decision-Making -- Conclusion -- References -- Chapter 4: The Ombud's Jurisdiction: Integration, Specialism, and Territorial Scope -- Introduction -- Recent Policy Debates -- To Integrate or Not to Integrate? Four Factors to Consider -- Type-Public, Private, or Public Interest? -- Territorial Scope-England, England and Wales, or UK? -- Remit-Specialist or Generalist? -- Public Services That Should Fall Under an Integrated Ombud's Jurisdiction -- Public Services That Require the Retention of a Special Ombud -- Size -- Conclusion -- References -- Chapter 5: The Ombud and Own-Initiative Investigation Powers -- Current UK Policy and Legislative Context -- The Case for Own-Initiative Powers -- International Prevalence and Experience -- Complaining Behaviour -- Vulnerable Groups -- Added Value -- International Evidence -- Investigation Triggers -- Investigation Criteria -- Investigation Topics -- Controlling Own-Initiative Powers -- Red Tape Argument -- Mission Drift Argument -- Rogue Ombud Argument -- Conclusion -- References -- Chapter 6: The Ombud and 'Complaint Standards Authority' Powers -- Definition -- Current UK Policy Context -- The Case for the Complaint Standards Authority Role -- Evidence from Scotland -- Potential Issues -- Conclusion -- References -- Chapter 7: Managing Complaints: Focusing on Users and Non-users of the System -- Introduction -- Procedural Fairness -- Vulnerable Users and Non-users -- Managing Expectations -- The Importance of First Contact -- When Things Go Wrong -- Protecting Ombud Staff: Dissatisfied Users -- Data Collection, Reporting and Systemic Learning -- Transparency and Procedural Fairness -- Using Data to Deliver Systemic Learning -- Using Learning to Advance Complaint-Handling Practical Considerations for the Design of a Public Services Ombudsman -- General Duties and Specific Requirements -- Details of the Guidance That Would Need to Be Reported on -- The Importance and Reach of the Reporting Duty -- References -- Chapter 8: Strengthening Procedural Fairness and Transparency Through Ombudsman Legislation -- Introduction -- The Importance of Ombudsman Accountability -- Implementing the Lessons of Experience -- Acknowledging Procedural Fairness Innovation -- Publication of Decisions -- Decision and Service Review -- A Quality Assurance Board -- A Future-Proofing Strategy of Legislative Design -- Avoid Juridification of the PSO Office Through Over-Prescription -- Allow Space for Grassroots Innovation -- Control Through Oversight and Transparency Rather Than Prescription -- Conclusion -- References -- Chapter 9: The Challenges of Independence, Accountability and Governance in the Ombudsman Sector -- Introduction -- The Officers of Parliament Model -- Parliamentary Sponsorship: Appointment, Removal, Tenure and Remuneration -- Parliamentary Scrutiny and Support -- Corporate Governance -- Board Composition -- Board Functions -- Protecting PSO Independence -- Assessment of the Corporate Governance Proposals -- Conclusions -- References -- Index Ombudspersons Gill, Chris Sonstige oth Erscheint auch als Druck-Ausgabe Kirkham, Richard A Manifesto for Ombudsman Reform Cham : Springer International Publishing AG,c2020 9783030406110 |
| spellingShingle | Kirkham, Richard A Manifesto for Ombudsman Reform Intro -- Foreword -- Contents -- List of Contributors -- Abbreviations -- List of Tables -- Chapter 1: Introduction -- Arguments for Legislative Reform -- What's in a Name? -- The Book -- References -- Chapter 2: Five Principles for a New Public Services Ombudsman -- Principle 1: The PSO Should Have a Bolder Role in the Administrative Justice System -- The Ombudsman's Contested Role -- Recognising Multiple Roles in Statute -- Preserving the Parliamentary Nature of the PSO -- Principle 2: There Should Be a Presumption in Favour of the PSO Having Jurisdiction Over All English Public Services, While Respecting the UK'S Devolution Settlement -- A Statutory Requirement to Provide Reasons for Establishing a Function-Specific PSO Office -- Ensuring Jurisdiction Over Privately Delivered Public Goods and Public Interest Services -- Arguments That Would Justify the Creation of Stand-Alone PSOs -- The Organisational Structure of the PSO -- Respecting the UK's Devolution Settlement -- Principle 3: The PSO Should Possess a Broad Toolkit of Powers -- The Toolkit -- Allowing Space for Future Evolution -- Principle 4: The PSO Should Be Subject to a Duty to Report on Engagement with Citizens and the Delivery of Administrative Justice -- Duties and Accountability -- Engagement with Citizens -- Procedural Fairness -- Transparency -- Consulting with Citizens -- Promotion of Administrative Justice -- Principle 5: The PSO Should Be Subject to a Range of Accountability Routes -- Institutional Protection -- The Rule of Law and the Courts -- Conclusion -- References -- Chapter 3: The Public Services Ombud and the Claims of Democracy -- Introduction -- Modern Ombudsman Practice: User, System, Resolution -- The Quasi-judicial Ombud: Individual Negative Rights, Boundaries, Adjudication The Democratic Ombud: Community, Positive Human Rights Principle and Deliberative Decision-Making -- Conclusion -- References -- Chapter 4: The Ombud's Jurisdiction: Integration, Specialism, and Territorial Scope -- Introduction -- Recent Policy Debates -- To Integrate or Not to Integrate? Four Factors to Consider -- Type-Public, Private, or Public Interest? -- Territorial Scope-England, England and Wales, or UK? -- Remit-Specialist or Generalist? -- Public Services That Should Fall Under an Integrated Ombud's Jurisdiction -- Public Services That Require the Retention of a Special Ombud -- Size -- Conclusion -- References -- Chapter 5: The Ombud and Own-Initiative Investigation Powers -- Current UK Policy and Legislative Context -- The Case for Own-Initiative Powers -- International Prevalence and Experience -- Complaining Behaviour -- Vulnerable Groups -- Added Value -- International Evidence -- Investigation Triggers -- Investigation Criteria -- Investigation Topics -- Controlling Own-Initiative Powers -- Red Tape Argument -- Mission Drift Argument -- Rogue Ombud Argument -- Conclusion -- References -- Chapter 6: The Ombud and 'Complaint Standards Authority' Powers -- Definition -- Current UK Policy Context -- The Case for the Complaint Standards Authority Role -- Evidence from Scotland -- Potential Issues -- Conclusion -- References -- Chapter 7: Managing Complaints: Focusing on Users and Non-users of the System -- Introduction -- Procedural Fairness -- Vulnerable Users and Non-users -- Managing Expectations -- The Importance of First Contact -- When Things Go Wrong -- Protecting Ombud Staff: Dissatisfied Users -- Data Collection, Reporting and Systemic Learning -- Transparency and Procedural Fairness -- Using Data to Deliver Systemic Learning -- Using Learning to Advance Complaint-Handling Practical Considerations for the Design of a Public Services Ombudsman -- General Duties and Specific Requirements -- Details of the Guidance That Would Need to Be Reported on -- The Importance and Reach of the Reporting Duty -- References -- Chapter 8: Strengthening Procedural Fairness and Transparency Through Ombudsman Legislation -- Introduction -- The Importance of Ombudsman Accountability -- Implementing the Lessons of Experience -- Acknowledging Procedural Fairness Innovation -- Publication of Decisions -- Decision and Service Review -- A Quality Assurance Board -- A Future-Proofing Strategy of Legislative Design -- Avoid Juridification of the PSO Office Through Over-Prescription -- Allow Space for Grassroots Innovation -- Control Through Oversight and Transparency Rather Than Prescription -- Conclusion -- References -- Chapter 9: The Challenges of Independence, Accountability and Governance in the Ombudsman Sector -- Introduction -- The Officers of Parliament Model -- Parliamentary Sponsorship: Appointment, Removal, Tenure and Remuneration -- Parliamentary Scrutiny and Support -- Corporate Governance -- Board Composition -- Board Functions -- Protecting PSO Independence -- Assessment of the Corporate Governance Proposals -- Conclusions -- References -- Index Ombudspersons |
| title | A Manifesto for Ombudsman Reform |
| title_auth | A Manifesto for Ombudsman Reform |
| title_exact_search | A Manifesto for Ombudsman Reform |
| title_exact_search_txtP | A Manifesto for Ombudsman Reform |
| title_full | A Manifesto for Ombudsman Reform |
| title_fullStr | A Manifesto for Ombudsman Reform |
| title_full_unstemmed | A Manifesto for Ombudsman Reform |
| title_short | A Manifesto for Ombudsman Reform |
| title_sort | a manifesto for ombudsman reform |
| topic | Ombudspersons |
| topic_facet | Ombudspersons |
| work_keys_str_mv | AT kirkhamrichard amanifestoforombudsmanreform AT gillchris amanifestoforombudsmanreform |