Walking mannequins: how race and gender inequalities shape retail clothing work
"Walking Mannequins explores clothing retail workers' experiences in stores oriented toward teens and twenty-somethings using interviews. We aim to understand how employers regulate beauty- and brand-oriented 'aesthetic labor,' how workers must look and act to evoke the brand the...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oakland, California
University of California Press
[2022]
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Zusammenfassung: | "Walking Mannequins explores clothing retail workers' experiences in stores oriented toward teens and twenty-somethings using interviews. We aim to understand how employers regulate beauty- and brand-oriented 'aesthetic labor,' how workers must look and act to evoke the brand they represent. We find that workers deal with ever-changing schedules and constant surveillance. Racial hierarchies are visible both in the body rules that workers must follow and their relationships with managers, coworkers, and customers. By focusing on the intersection of race, gender, and new surveillance technologies, Walking Mannequins contributes to existing research on inequality and labor in the twenty-first century"-- |
| Beschreibung: | xii, 294 Seiten Illustrationen 24 cm |
| ISBN: | 9780520384644 0520384644 9780520384651 0520384652 |
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| 505 | 8 | |a Introduction : "If they could put you in the store as a mannequin, they would" -- Low wages, little training, and unpredictable hours : "It makes you realize how awful these retail jobs are" -- Multilevel management and the service panopticon : "We've only had one district manager that was a normal human being" -- Coworkers and belonging : "We are like a family," "If it weren't for work, I wouldn't talk to you" -- Customer expectations and emotional labor : "It's all about the customer's experience" -- Beautiful bodies on the sales floor : "They basically look for people that look like the posters" -- Modeling the merchandise : "They always check you, from head to toe" -- Conclusion -- Appendix : research design and methods | |
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Datensatz im Suchindex
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| adam_text | Contents Acknowledgments PART I ix INTRODUCTION Introduction 3 “If They Could Put You in the Store as a Mannequin, They Would” i. Low Wages, Little Training, and Unpredictable Hours 27 “It Makes You Realize How Awful These Retail Jobs Are” PART II 2. MANAGERS, COWORKERS, AND CUSTOMERS Multilevel Management and the Service Panopticon 51 “We’ve Only Had One District Manager That Was a Normal Human Being” 3. Coworkers and Belonging “We Are Like a Family”; “Ifit Weren’tfor Work, I Wouldn’t Talk to You” 91
4- Customer Expectations and Emotional Labor “H’s All about the Customer’s Experience’’ PART III 5. AESTHETIC LABOR Beautiful Bodies on the Sales Floor “They Basically Lookfor People That Look Like the Posters” 6. Modeling the Merchandise “TheyAlways Check You, from Head to Toe” Conclusion Appendix: Research Design and Methods Notes References Index
In malls across the United States, clothing retail workers navigate low wages and un predictable schedules. Despite these problems, they devote time and money to mirror the sleek mannequins stylishly adorned with the latest merchandise. Bringing workers voices to the fore, sociologists Joya Misra and Kyla Walters demonstrate how employers reproduce gendered and racist beauty standards by regulating workers size and look. Interactions with customers, coworkers, and managers further reinforce racial hierarchies. New surveillance technologies also lead to ineffective corporate decision-making based on flawed data. By focusing on the interaction of race, gender, and surveillance, Walking Mannequins exposes the dynamics of retail work in the twenty-first century.
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| adam_txt |
Contents Acknowledgments PART I ix INTRODUCTION Introduction 3 “If They Could Put You in the Store as a Mannequin, They Would” i. Low Wages, Little Training, and Unpredictable Hours 27 “It Makes You Realize How Awful These Retail Jobs Are” PART II 2. MANAGERS, COWORKERS, AND CUSTOMERS Multilevel Management and the Service Panopticon 51 “We’ve Only Had One District Manager That Was a Normal Human Being” 3. Coworkers and Belonging “We Are Like a Family”; “Ifit Weren’tfor Work, I Wouldn’t Talk to You” 91
4- Customer Expectations and Emotional Labor “H’s All about the Customer’s Experience’’ PART III 5. AESTHETIC LABOR Beautiful Bodies on the Sales Floor “They Basically Lookfor People That Look Like the Posters” 6. Modeling the Merchandise “TheyAlways Check You, from Head to Toe” Conclusion Appendix: Research Design and Methods Notes References Index
In malls across the United States, clothing retail workers navigate low wages and un predictable schedules. Despite these problems, they devote time and money to mirror the sleek mannequins stylishly adorned with the latest merchandise. Bringing workers' voices to the fore, sociologists Joya Misra and Kyla Walters demonstrate how employers reproduce gendered and racist "beauty" standards by regulating workers' size and look. Interactions with customers, coworkers, and managers further reinforce racial hierarchies. New surveillance technologies also lead to ineffective corporate decision-making based on flawed data. By focusing on the interaction of race, gender, and surveillance, Walking Mannequins exposes the dynamics of retail work in the twenty-first century. |
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| any_adam_object_boolean | 1 |
| author | Misra, Joya 1967- |
| author_GND | (DE-588)114078935X (DE-588)1252888023 |
| author_facet | Misra, Joya 1967- |
| author_role | aut |
| author_sort | Misra, Joya 1967- |
| author_variant | j m jm |
| building | Verbundindex |
| bvnumber | BV047943678 |
| classification_rvk | LB 45610 |
| contents | Introduction : "If they could put you in the store as a mannequin, they would" -- Low wages, little training, and unpredictable hours : "It makes you realize how awful these retail jobs are" -- Multilevel management and the service panopticon : "We've only had one district manager that was a normal human being" -- Coworkers and belonging : "We are like a family," "If it weren't for work, I wouldn't talk to you" -- Customer expectations and emotional labor : "It's all about the customer's experience" -- Beautiful bodies on the sales floor : "They basically look for people that look like the posters" -- Modeling the merchandise : "They always check you, from head to toe" -- Conclusion -- Appendix : research design and methods |
| ctrlnum | (OCoLC)1263332490 (DE-599)BVBBV047943678 |
| discipline | Sozial-/Kulturanthropologie / Empirische Kulturwissenschaft |
| discipline_str_mv | Sozial-/Kulturanthropologie / Empirische Kulturwissenschaft |
| format | Book |
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| illustrated | Illustrated |
| index_date | 2024-07-03T19:35:48Z |
| indexdate | 2024-07-10T09:25:53Z |
| institution | BVB |
| isbn | 9780520384644 0520384644 9780520384651 0520384652 |
| language | English |
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| physical | xii, 294 Seiten Illustrationen 24 cm |
| publishDate | 2022 |
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| publisher | University of California Press |
| record_format | marc |
| spelling | Misra, Joya 1967- Verfasser (DE-588)114078935X aut Walking mannequins how race and gender inequalities shape retail clothing work Joya Misra and Kyla Walters Oakland, California University of California Press [2022] xii, 294 Seiten Illustrationen 24 cm txt rdacontent n rdamedia nc rdacarrier Introduction : "If they could put you in the store as a mannequin, they would" -- Low wages, little training, and unpredictable hours : "It makes you realize how awful these retail jobs are" -- Multilevel management and the service panopticon : "We've only had one district manager that was a normal human being" -- Coworkers and belonging : "We are like a family," "If it weren't for work, I wouldn't talk to you" -- Customer expectations and emotional labor : "It's all about the customer's experience" -- Beautiful bodies on the sales floor : "They basically look for people that look like the posters" -- Modeling the merchandise : "They always check you, from head to toe" -- Conclusion -- Appendix : research design and methods "Walking Mannequins explores clothing retail workers' experiences in stores oriented toward teens and twenty-somethings using interviews. We aim to understand how employers regulate beauty- and brand-oriented 'aesthetic labor,' how workers must look and act to evoke the brand they represent. We find that workers deal with ever-changing schedules and constant surveillance. Racial hierarchies are visible both in the body rules that workers must follow and their relationships with managers, coworkers, and customers. By focusing on the intersection of race, gender, and new surveillance technologies, Walking Mannequins contributes to existing research on inequality and labor in the twenty-first century"-- Arbeitsbedingungen (DE-588)4002641-3 gnd rswk-swf Verkäufer (DE-588)4126928-7 gnd rswk-swf Schönheitsideal (DE-588)4128410-0 gnd rswk-swf Verkäuferin (DE-588)4127365-5 gnd rswk-swf Überwachung (DE-588)4134175-2 gnd rswk-swf Geschlecht (DE-588)4020547-2 gnd rswk-swf Aussehen (DE-588)4233878-5 gnd rswk-swf Rasse (DE-588)4048440-3 gnd rswk-swf Bekleidungseinzelhandel (DE-588)4126087-9 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf Retail trade / United States / Employees Retail trade / Social aspects / United States Equality Commerce de détail / États-Unis / Personnel Commerce de détail / Aspect social / États-Unis Retail trade / Employees Retail trade / Social aspects United States USA (DE-588)4078704-7 g Bekleidungseinzelhandel (DE-588)4126087-9 s Verkäufer (DE-588)4126928-7 s Verkäuferin (DE-588)4127365-5 s Aussehen (DE-588)4233878-5 s Rasse (DE-588)4048440-3 s Geschlecht (DE-588)4020547-2 s Schönheitsideal (DE-588)4128410-0 s Arbeitsbedingungen (DE-588)4002641-3 s Überwachung (DE-588)4134175-2 s DE-604 Walters, Kyla 1987- Sonstige (DE-588)1252888023 oth Erscheint auch als Online-Ausgabe Misra, Joya Walking mannequins Oakland, California : University of California Press, [2022] 978-0-520-38466-8 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033325125&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033325125&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Misra, Joya 1967- Walking mannequins how race and gender inequalities shape retail clothing work Introduction : "If they could put you in the store as a mannequin, they would" -- Low wages, little training, and unpredictable hours : "It makes you realize how awful these retail jobs are" -- Multilevel management and the service panopticon : "We've only had one district manager that was a normal human being" -- Coworkers and belonging : "We are like a family," "If it weren't for work, I wouldn't talk to you" -- Customer expectations and emotional labor : "It's all about the customer's experience" -- Beautiful bodies on the sales floor : "They basically look for people that look like the posters" -- Modeling the merchandise : "They always check you, from head to toe" -- Conclusion -- Appendix : research design and methods Arbeitsbedingungen (DE-588)4002641-3 gnd Verkäufer (DE-588)4126928-7 gnd Schönheitsideal (DE-588)4128410-0 gnd Verkäuferin (DE-588)4127365-5 gnd Überwachung (DE-588)4134175-2 gnd Geschlecht (DE-588)4020547-2 gnd Aussehen (DE-588)4233878-5 gnd Rasse (DE-588)4048440-3 gnd Bekleidungseinzelhandel (DE-588)4126087-9 gnd |
| subject_GND | (DE-588)4002641-3 (DE-588)4126928-7 (DE-588)4128410-0 (DE-588)4127365-5 (DE-588)4134175-2 (DE-588)4020547-2 (DE-588)4233878-5 (DE-588)4048440-3 (DE-588)4126087-9 (DE-588)4078704-7 |
| title | Walking mannequins how race and gender inequalities shape retail clothing work |
| title_auth | Walking mannequins how race and gender inequalities shape retail clothing work |
| title_exact_search | Walking mannequins how race and gender inequalities shape retail clothing work |
| title_exact_search_txtP | Walking mannequins how race and gender inequalities shape retail clothing work |
| title_full | Walking mannequins how race and gender inequalities shape retail clothing work Joya Misra and Kyla Walters |
| title_fullStr | Walking mannequins how race and gender inequalities shape retail clothing work Joya Misra and Kyla Walters |
| title_full_unstemmed | Walking mannequins how race and gender inequalities shape retail clothing work Joya Misra and Kyla Walters |
| title_short | Walking mannequins |
| title_sort | walking mannequins how race and gender inequalities shape retail clothing work |
| title_sub | how race and gender inequalities shape retail clothing work |
| topic | Arbeitsbedingungen (DE-588)4002641-3 gnd Verkäufer (DE-588)4126928-7 gnd Schönheitsideal (DE-588)4128410-0 gnd Verkäuferin (DE-588)4127365-5 gnd Überwachung (DE-588)4134175-2 gnd Geschlecht (DE-588)4020547-2 gnd Aussehen (DE-588)4233878-5 gnd Rasse (DE-588)4048440-3 gnd Bekleidungseinzelhandel (DE-588)4126087-9 gnd |
| topic_facet | Arbeitsbedingungen Verkäufer Schönheitsideal Verkäuferin Überwachung Geschlecht Aussehen Rasse Bekleidungseinzelhandel USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033325125&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033325125&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
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