The new bureaucracy: quality assurance and its critics
There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of reg...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bristol
Policy Press
2007
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| Schlagworte: | |
| Online-Zugang: | BSB01 UBG01 Volltext |
| Zusammenfassung: | There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 14 Jan 2022) |
| Beschreibung: | 1 Online-Ressource (vi, 202 Seiten) |
| ISBN: | 9781847422354 |
| DOI: | 10.46692/9781847422354 |
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| isbn | 9781847422354 |
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| spelling | Travers, Max 1961- (DE-588)173298370 aut The new bureaucracy quality assurance and its critics Max Travers Bristol Policy Press 2007 1 Online-Ressource (vi, 202 Seiten) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 14 Jan 2022) There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work Total quality management in government Organizational change Public administration / Quality control Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Öffentliche Dienstleistung (DE-588)4123867-9 gnd rswk-swf Öffentlicher Sektor (DE-588)4056673-0 gnd rswk-swf Öffentlicher Sektor (DE-588)4056673-0 s Öffentliche Dienstleistung (DE-588)4123867-9 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Erscheint auch als Druck-Ausgabe 978-1-86134-928-6 https://doi.org/10.46692/9781847422354 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Travers, Max 1961- The new bureaucracy quality assurance and its critics Total quality management in government Organizational change Public administration / Quality control Qualitätsmanagement (DE-588)4219057-5 gnd Öffentliche Dienstleistung (DE-588)4123867-9 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4123867-9 (DE-588)4056673-0 |
| title | The new bureaucracy quality assurance and its critics |
| title_auth | The new bureaucracy quality assurance and its critics |
| title_exact_search | The new bureaucracy quality assurance and its critics |
| title_exact_search_txtP | The new bureaucracy quality assurance and its critics |
| title_full | The new bureaucracy quality assurance and its critics Max Travers |
| title_fullStr | The new bureaucracy quality assurance and its critics Max Travers |
| title_full_unstemmed | The new bureaucracy quality assurance and its critics Max Travers |
| title_short | The new bureaucracy |
| title_sort | the new bureaucracy quality assurance and its critics |
| title_sub | quality assurance and its critics |
| topic | Total quality management in government Organizational change Public administration / Quality control Qualitätsmanagement (DE-588)4219057-5 gnd Öffentliche Dienstleistung (DE-588)4123867-9 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd |
| topic_facet | Total quality management in government Organizational change Public administration / Quality control Qualitätsmanagement Öffentliche Dienstleistung Öffentlicher Sektor |
| url | https://doi.org/10.46692/9781847422354 |
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