The consumer in public services: choice, values and difference
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the con...
Gespeichert in:
| Weitere Verfasser: | , , |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bristol ; Portland, OR
Policy Press
2009
|
| Schlagworte: | |
| Online-Zugang: | BSB01 UBG01 URL des Erstveröffentlichers |
| Zusammenfassung: | This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, "The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 21 Jan 2022) |
| Beschreibung: | 1 Online-Ressource (xiii, 289 Seiten) |
| ISBN: | 9781847421821 |
| DOI: | 10.46692/9781847421821 |
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| id | DE-604.BV047895374 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T19:27:23Z |
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| isbn | 9781847421821 |
| language | English |
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| physical | 1 Online-Ressource (xiii, 289 Seiten) |
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| spelling | The consumer in public services choice, values and difference edited by Richard Simmons, Martin Powell and Ian Greener Bristol ; Portland, OR Policy Press 2009 1 Online-Ressource (xiii, 289 Seiten) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 21 Jan 2022) This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, "The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services Customer services / Great Britain Public administration / Great Britain Municipal services / Great Britain Consumption (Economics) / Great Britain Simmons, Richard ca. 20./21. Jh. (DE-588)1254004769 edt Powell, Martin 1961- (DE-588)171414063 edt Greener, Ian ca. 20./21. Jh. (DE-588)1245803735 edt Erscheint auch als Druck-Ausgabe 978-1-84742-181-4 https://doi.org/10.46692/9781847421821 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | The consumer in public services choice, values and difference Customer services / Great Britain Public administration / Great Britain Municipal services / Great Britain Consumption (Economics) / Great Britain |
| title | The consumer in public services choice, values and difference |
| title_auth | The consumer in public services choice, values and difference |
| title_exact_search | The consumer in public services choice, values and difference |
| title_exact_search_txtP | The consumer in public services choice, values and difference |
| title_full | The consumer in public services choice, values and difference edited by Richard Simmons, Martin Powell and Ian Greener |
| title_fullStr | The consumer in public services choice, values and difference edited by Richard Simmons, Martin Powell and Ian Greener |
| title_full_unstemmed | The consumer in public services choice, values and difference edited by Richard Simmons, Martin Powell and Ian Greener |
| title_short | The consumer in public services |
| title_sort | the consumer in public services choice values and difference |
| title_sub | choice, values and difference |
| topic | Customer services / Great Britain Public administration / Great Britain Municipal services / Great Britain Consumption (Economics) / Great Britain |
| topic_facet | Customer services / Great Britain Public administration / Great Britain Municipal services / Great Britain Consumption (Economics) / Great Britain |
| url | https://doi.org/10.46692/9781847421821 |
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