Mediated Business Interactions: Intercultural Communication Between Speakers of Spanish
This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment....
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Edinburgh
Edinburgh University Press
[2022]
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| Schlagworte: | |
| Online-Zugang: | FAW01 FAB01 FCO01 FHA01 FKE01 FLA01 UPA01 UBG01 Volltext |
| Zusammenfassung: | This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?Does the language seen as a cultural tool reflect a different orientation towards such activities?What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices? |
| Beschreibung: | Description based on online resource; title from PDF title page (publisher's Web site, viewed 06. Mrz 2022) |
| Beschreibung: | 1 Online-Ressource (224 pages) 5 Figures; 5 figures showing call scripts |
| ISBN: | 9780748637218 |
| DOI: | 10.1515/9780748637218 |
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| 520 | |a This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?Does the language seen as a cultural tool reflect a different orientation towards such activities?What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices? | ||
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Datensatz im Suchindex
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| author | Márquez Reiter, Rosina |
| author_facet | Márquez Reiter, Rosina |
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| dewey-full | 658.45 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.45 |
| dewey-search | 658.45 |
| dewey-sort | 3658.45 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| doi_str_mv | 10.1515/9780748637218 |
| format | Electronic eBook |
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| isbn | 9780748637218 |
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| spelling | Márquez Reiter, Rosina Verfasser aut Mediated Business Interactions Intercultural Communication Between Speakers of Spanish Rosina Márquez Reiter Edinburgh Edinburgh University Press [2022] © 2011 1 Online-Ressource (224 pages) 5 Figures; 5 figures showing call scripts txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (publisher's Web site, viewed 06. Mrz 2022) This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?Does the language seen as a cultural tool reflect a different orientation towards such activities?What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices? In English Language & Linguistics LANGUAGE ARTS & DISCIPLINES / Linguistics / General bisacsh Business communication Cross-cultural studies https://doi.org/10.1515/9780748637218 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Márquez Reiter, Rosina Mediated Business Interactions Intercultural Communication Between Speakers of Spanish Language & Linguistics LANGUAGE ARTS & DISCIPLINES / Linguistics / General bisacsh Business communication Cross-cultural studies |
| title | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish |
| title_auth | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish |
| title_exact_search | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish |
| title_exact_search_txtP | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish |
| title_full | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish Rosina Márquez Reiter |
| title_fullStr | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish Rosina Márquez Reiter |
| title_full_unstemmed | Mediated Business Interactions Intercultural Communication Between Speakers of Spanish Rosina Márquez Reiter |
| title_short | Mediated Business Interactions |
| title_sort | mediated business interactions intercultural communication between speakers of spanish |
| title_sub | Intercultural Communication Between Speakers of Spanish |
| topic | Language & Linguistics LANGUAGE ARTS & DISCIPLINES / Linguistics / General bisacsh Business communication Cross-cultural studies |
| topic_facet | Language & Linguistics LANGUAGE ARTS & DISCIPLINES / Linguistics / General Business communication Cross-cultural studies |
| url | https://doi.org/10.1515/9780748637218 |
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