Interpersonal communication: everyday encounters
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, MA
Cengage Learning
[2020]
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| Ausgabe: | Edition 9 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xix, 412 Seiten Illustrationen 26 cm |
| ISBN: | 9780357032947 0357032942 9781337914253 1337914258 |
Internformat
MARC
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| 245 | 1 | 0 | |a Interpersonal communication |b everyday encounters |c Julia T. Wood |
| 250 | |a Edition 9 | ||
| 264 | 1 | |a Boston, MA |b Cengage Learning |c [2020] | |
| 300 | |a xix, 412 Seiten |b Illustrationen |c 26 cm | ||
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| 653 | 0 | |a Interpersonal communication | |
| 653 | 0 | |a Interpersonal relations | |
| 653 | 0 | |a Interpersonal communication | |
| 653 | 0 | |a Interpersonal relations | |
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Datensatz im Suchindex
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| adam_text | Contents in Everyday Ախ Introduction xv PART ONE The Fabric of part TWO Weaving Communication into Relationships interpersonal Communication chapter ONE adapter SEVEN 9 emotions and chapter TWO COMMUNICATION COMMUNICATION AND chapter EIGHT personal identity chapter THREE PERCEPTION AND COMMUNICATION ажѕжаѕ»··· 47 I 7? 1ПЯ _ *08 THE WORLD BEYOND WORDS l39 chapter FIVE NAL relationships chapter FOUR THE WORLD OF WORDS 196 L к 225 chapter NIHE MANAGING CONFLICT IN Relationships i chapter TEN friendships IN OUR lives 255 290 -Capter ELEVEN chapter Six mindful listening 168 COMMITTED ROMANTIC RELATIONSHIPS L _ chapter T 316 w E LV£ COMMUNICATION IN families Ճ:; Brief Contents oní,v’üíns íAe c—«и«, зго References 374 Index 38о 404
Communication in Everyday Life Preface Introduction xiv xv 1 PRINCIPLES OF INTERPERSONAL COMMUNICATION 29 Principle 1: We Cannot Not Communicate 30 Principle 2: Interpersonal Communication Is Irreversible 30 PART ONE The Fabric of Interpersonal Communication Principle 3: Interpersonal Communication Involves Ethical Choices 30 chapter Principle 4; People Construct Meanings in Interpersonal Communication 31 Principle 5·· Metacommunication Affects Meanings 32 Principle 6: Interpersonal Communication Develops and Sustains Relationships 33 Communication in Everyday Life—Insight: Poor Interpersonal Communication as the Number One Cause of Divorce 33 Principle 7: Interpersonal Communication Is Not a Panacea 34 Principle 8: Interpersonal Communication Effectiveness Can Be Learned 35 ONE A FIRST LOOK AT INTERPERSONAL COMMUNICATION 9 THE INTERPERSONAL IMPERATIVE 12 Physical Needs 12 Safety Needs 13 Belonging Needs 13 Communication in Everyday Life—Social Media: Social Networking on the Job 14 Self-Esteem Needs 14 Self-Actualization Needs 15 Communication in Everyday Life—Diversity: Missing Socialization 75 Participating Effectively in a Diverse Society 17 SOCIAL MEDIA IN EVERYDAY LIFE 35 GUIDELINES FOR INTERPERSONAL COMMUNICATION COMPETENCE 36 Develop a Range of Skills 37 Adapt Communication Appropriately 37 Engage in Dual Perspective 38 18 Monitor Your Communication 39 A Communication Continuum 19 Commit to Ethical Communication 40 Communication in Everyday Life—Workplace: Diagnosis: Cultural Miscommunication 19 Interactive Video Activity: Continuing the Conversation Features of
Interpersonal Communication 21 Communication in Everyday Life—Diversity: Communicating in a Multicultural World DEFINING INTERPERSONAL COMMUNICATION MODELS OF INTERPERSONAL COMMUNICATION 18 26 Linear Models 27 Interactive Models 28 Transactional Models 28 41 Chapter Summary 41 Flashcards and Chapter Quiz 42 Application Activities 45 Assessing Yourself 43 Everyday Skills 44 Contents V
Engaging with Ideas 45 Everyday Skills 74 Thinking Critically 45 Engaging with Ideas 75 Additional Interactive Video Activities 46 Thinking Critically 75 Additional Interactive Video Activities 76 chapter T W О COMMUNICATION AND PERSONAL IDENTITY 47 WHAT IS THE SELF? 49 chapter The Self Arises in Communication with Others 49 Communication in Everyday Life—Social Media: Wonderful Me 49 Particular Others 50 Communication in Everyday Life—Workplace: A New Job for Dad 52 The Generalized Other 57 Communication in Everyday Life—Diversity: What Does Learning Mean? 58 Communication in Everyday Life—Diversity: David and Brenda 60 PRESENTING AND NEGOTIATING IDENTITY 63 SOCIAL MEDIA AND PERSONAL IDENTITY 64 GUIDELINES FOR ENRICHING THE SELF 65 Make a Firm Commitment to Personal Growth 65 Gain and Use Knowledge to Support Personal Growth 66 Self-Disclose When Appropriate 67 Set Goals That Are Realistic and Fair 68 Seek Contexts That Support Personal Change 70 Interactive Video Activity: Continuing the Conversation 77 Chapter Summary 72 Flash Cards and Chapter Quiz 72 Application Activities 73 Assessing Yourself 73 VI Contents THREE PERCEPTION AND COMMUNICATION 77 THE PROCESS OF HUMAN PERCEPTION 79 Selection 79 Communication in Everyday Life—Social Media: Inattention Blindness 80 Communication in Everyday Life-Diversity: Which Line Is Longer? 81 Organization 82 Communication in Everyday Life-Workplace: Racial Stereotypes in the Workplace 85 Communication in Everyday Life—Diversity: “I Can t Understand the Teacher s Accent. 86 Interpretation 86 Communication in Everyday Life—insight:
Thinking Your Way to a Good Relationship 88 INFLUENCES ON PERCEPTION 89 Physiology 89 Expectations 90 Age 90 Culture 91 Communication in Everyday Life-Insight: Peaceful Demonstration or Violent Protest? 92 Cognitive Abilities 93 Self 95 Communication in Everyday Life—Insight: Come Join Us... or Not 95 SOCIAL MEDIA AND PERCEPTION 96
Language and Culture Reflect Each Other H3 Communication in Everyday Life—Social Media: Google R Us 113 98 Communication in Everyday Life—Diversity: Our Multicultural Language II4 Check Perceptions with Others 98 The Meanings of Language Are Subjective П5 Distinguish between Facts and Inferences 99 Language Use Is Rule-Guided II5 Guard against the Self-Serving Bias 99 Punctuation Shapes Meaning И6 GUIDELINES FOR IMPROVING PERCEPTION AND COMMUNICATION 97 Recognize That All Perceptions Are Partial and Subjective 97 Avoid Mind Reading Guard against the Fundamental Attribution Error ЮО Monitor Labels 100 Communication in Everyday Life—Insight: The Truth, the Whole Truth, and Nothing but the Truth SYMBOLIC ABILITIES 102 118 Language Defines Phenomena П8 Communication in Everyday Life—Diversity: Everything Has a Name! 118 Language Evaluates 120 Language Organizes Perceptions 121 103 Language Allows Hypothetical Thought 122 Chapter Summary 103 Language Allows Self-Reflection 123 Flash Cards and Chapter Quiz 104 Application Activities 105 Communication in Everyday LifeWorkplace: Police Have a New Tool for Detecting Lies 124 Everyday Skills 705 Engaging with Ideas 107 Thinking Critically 107 Additional Interactive Video Activities 107 Interactive Video Activity: Continuing the Conversation chapter FOUR THE WORLD OF WORDS THE SYMBOLIC NATURE OF LANGUAGE 108 125 Gendered Speech Communities 126 SOCIAL MEDIA AND VERBAL COMMUNICATION 128 Communication in Everyday LifeSocial Media: Urban Dictionary in the Courtroom GUIDELINES FOR IMPROVING VERBAL COMMUNICATION 129 129 Engage in Dual
Perspective 129 Symbols Are Arbitrary ПО Own Your Feelings and Thoughts 130 Communication in Everyday Life—Insight: They Is a Singular Pronoun no Respect What Others Say about Their Feelings and Thoughts 132 Communication in Everyday Life—Insight: My Name Is... Ill Communication in Everyday Life—Diversity: Respecting Others Experiences 132 Symbols Are Ambiguous Hi Strive for Accuracy and Clarity 133 Symbols Are Abstract П2 Interactive Video Activity: Continuing the Conversation 134 PRINCIPLES OF VERBAL COMMUNICATION 110 SPEECH COMMUNITIES 113 Chapter Summary 135 Contents VII
Communication in Everyday Life—Insight: Kiss - 6.4 Calories 757 Physical Appearance 152 737 Communication in Everyday Life—Insight: Beauty for Sale 752 Engaging with Ideas 738 Artifacts 15З Thinking Critically 736 Communication in Everyday LifeDiversity: Kwanzaa 754 Additional Interactive Video Activities 738 Environmental Factors 155 Proxemics and Personal Space 155 Chronemics 156 Paralanguage 157 Communication in Everyday Life—Insight: Sonic Chip 757 Silence 158 Flash Cards and Chapter Quiz 136 Application Activities 736 Assessing Yourself 13d Everyday Skills chapter FIVE THE WORLD BEYOND WORDS 139 DEFINING NONVERBAL COMMUNICATION 141 Similarities between Verbal and Nonverbal Communication 141 Differences between Verbal and Nonverbal Communication 143 PRINCIPLES OF NONVERBAL COMMUNICATION 144 Nonverbal Communication May Supplement or Replace Verbal Communication 144 Nonverbal Communication May Regulate Interaction Nonverbal Communication Often Establishes Relationship-Level Meanings Communication in Everyday Life—Social Media: FoMO Nonverbal Communication Reflects and Expresses Cultural Values Communication in Everyday LifeWorkplace: Cultural Differences in Workplace Nonverbal Communication 144 145 745 147 749 TYPES OF NONVERBAL COMMUNICATION 149 Kinesics 150 Communication in Everyday Life—Career: Take Me Out to the Ball Game 75O Haptics 151 Vili Contents SOCIAL MEDIA AND NONVERBAL COMMUNICATION 158 GUIDELINES FOR IMPROVING NONVERBAL COMMUNICATION 160 Monitor Your Nonverbal Communication 160 Interpret Others’ Nonverbal Communication Tentatively 160 Communication in
Everyday Life—Diversity: Policing a Multicultural Society 767 Interactive Video Activity: Continuing the Conversation 762 Chapter Summary 763 Flash Cards and Chapter Quiz 764 Application Activities 764 Assessing Yourself 764 Everyday Skills 7Ó5 Engaging With Ideas 766 Thinking Critically 766 Additional Interactive Video Activities 767
chapter SIX MINDFUL LISTENING 168 THE LISTENING PROCESS 170 Communication in Everyday Life—Workplace: Good Listening = Career Advancement 170 Mindfulness 177 Physically Receiving Messages 171 Communication in Everyday LifeSocial Media: The Illusion of Competence 172 Selecting and Organizing Material 172 Interpreting Communication 173 Responding 174 Remembering 174 OBSTACLES TO MINDFUL LISTENING 175 External Obstacles 175 Communication in Everyday Life—Social Media: Technological Overload 176 Internal Obstacles 177 Communication in Everyday LifeWorkplace: Cookbook Medicine 178 FORMS OF NONLISTENING Pseudolistening 180 ISO Adapt Listening Appropriately 189 Listen Actively 190 Interactive Video Activity: Continuing the Conversation 190 Chapter Summary 192 Flashcards and Chapter Quiz 193 Application Activities 193 Everyday Skills 193 Engaging with Ideas 195 Thinking Critically 195 Additional Interactive Video Activities 195 PART TWO Weaving Communication into Relationships chapter SEVEN EMOTIONS AND COMMUNICATION 196 EMOTIONAL INTELLIGENCE 198 Communication in Everyday LifeWorkplace: EQ and Career Advancement 199 Monopolizing 181 Selective Listening 182 Defensive Listening 182 Physiological Influences on Emotions 201 Ambushing 183 Literal Listening 183 Communication in Everyday LifeSocial Media: The Dragonfly Effect 201 Perceptual Influences on Emotions 201 Cultural Influences on Emotions 2O4 Communication in Everyday Life—Diversity: The Social Shaping of Grief 204 Communication in Everyday Life—Diversity: Who s Entitled to Show Anger? 205 ADAPTING LISTENING TO COMMUNICATION
GOALS 184 Listening for Pleasure 184 Listening for Information 184 Listening to Support Others 186 SOCIAL MEDIA AND LISTENING 188 Communication in Everyday Life—Insight: Listener of the Year GUIDELINES FOR EFFECTIVE LISTENING Be Mindful 189 189 UNDERSTANDING EMOTIONS 200 OBSTACLES TO COMMUNICATING EMOTIONS EFFECTIVELY Reasons We May Not Express Emotions 208 208 189 Contents IX
Communication in Everyday Life—Diversity: Sugar and Spice and Bullying! The Ineffective Expression of Emotions 209 211 Communication in Everyday Life—Workplace: EG) on the Job 212 Communication in Everyday Life—Workplace: What the ###/ƒ***ƒ Is Going On at This **@@*!U Company? 213 SOCIAL MEDIA AND EMOTIONS GUIDELINES FOR COMMUNICATING EMOTIONS EFFECTIVELY Identify Your Emotions 214 214 215 Investment 228 Commitment 229 Trust 229 Comfort with Relational Dialectics 231 Communication in Everyday LifeDiversity: Dialogue and Doing: Alternate Paths to Closeness 233 CONFIRMING AND DISCONFIRMING CLIMATES 234 Levels of Confirmation and Disconfirmation 235 Confirming and Disconfirming Communication 237 Communication in Everyday LifeDiversity: Guidelines for Confirming Communication with People with Disabilities 238 Choose Whether and How to Express Emotions 215 Own Your Feelings 217 Monitor Your Self-Talk 217 Adopt a Rational-Emotive Approach to Feelings 217 Communication in Everyday LifeSocial Media: Online Support 239 Respond Sensitively When Others Communicate Emotions 219 Communication in Everyday LifeWorkplace: Scolding Doesn’t Motivate 240 Communication in Everyday LifeWorkplace: Mentoring Relationships 242 Interactive Video Activity: Continuing the Conversation 220 Chapter Summary 221 Flash Cards and Chapter Quiz 221 Application Activities 222 Assessing Yourself 222 SOCIAL MEDIA AND COMMUNICATION CLIMATE 243 GUIDELINES FOR CREATING AND SUSTAINING CONFIRMING CLIMATES 244 Everyday Skills 223 Actively Use Communication to Build Confirming Climates Engaging with Ideas 224 Accept
and Confirm Others 244 Thinking Critically 224 Affirm and Assert Yourself 245 Additional Interactive Video Activities 224 Respect Diversity in Relationships 246 Respond Constructively to Criticism 247 Interactive Video Activity: Continuing the Conversation 248 chapter EIGHT COMMUNICATION CLIMATE: THE FOUNDATION OF PERSONAL RELATIONSHIPS 225 FEATURES OF SATISFYING RELATIONSHIPS Communication in Everyday Life—Insight: What Keeps Relationships Together? X Contents 227 228 244 Chapter Summary 249 Flash Cards and Chapter Quiz 250 Application Activities 250 Everyday Skills 251 Engaging with Ideas 253
Thinking Critically 253 Additional Interactive Video Activities 254 chapter DEFINING INTERPERSONAL CONFLICT 255 258 Expressed Tension 259 Interdependence 259 Perceived Incompatible Goals 259 The Felt Need for Resolution 260 PRINCIPLES OF CONFLICT Principle l: Conflict Is Natural in Most Western Relationships 260 260 Principle 2: Conflict May Be Expressed Overtly or Covertly 2Ó1 Communication in Everyday Life—Insight: Conflict is Bad for Your Health 262 Principle 3: Social Groups Shape the Meaning of Conflict Behaviors 263 Principle 4: Conflict Can Be Managed Well or Poorly 265 Principle 5= Conflict Can Be Good for Individuals and Relationships 265 ORIENTATIONS TO CONFLICT Lose-Lose 270 The Voice Response 271 COMMUNICATION PATTERNS DUR!NG CONFLICT NINE MANAGING CONFLICT IN RELATIONSHIPS The Loyalty Response 266 271 Unproductive Conflict Communication 271 Constructive Conflict Communication 274 Conflict Management Skills 277 Communication in Everyday Life—Workplace: Conflict in the Workplace 278 SOCIAL MEDIA AND CONFLICT 279 Communication in Everyday LifeSocial Media: Using Social Media to Reduce Conflict GUIDELINES FOR EFFECTIVE COMMUNICATION DURING CONFLICT 280 280 Focus on the Overall Communication System 281 Time Conflict Purposefully 28l Aim for Win-Win Conflict 282 Honor Yourself, Your Partner, and the Relationship 283 Show Grace When Appropriate 283 Communication in Everyday LifeInsight: Communicating Forgiveness 284 Interactive Video Activity: Continuing the Conversation 285 267 Chapter Summary 286 Win-Lose 267 Flash Cards and Chapter Quiz 287 Win-Win 268 Application
Activities 287 Assessing Yourself 287 Everyday Skills 288 Engaging with Ideas 289 Thinking Critically 289 Additional Interactive Video Activities 2Ő9 Communication in Everyday Life—Workplace: Japanese and American Styles of Negotiation 268 RESPONSES TO CONFLICT 269 The Exit Response 269 The Neglect Response 270 Contents XI
chapter TEN FRIENDSHIPS IN OUR LIVES THE NATURE OF FRIENDSHIP 290 292 Flash Cards and Chapter Quiz 312 Application Activities 31Յ Assessing Yourself 313 Willingness to Invest 292 Everyday Skills 314 Emotional Closeness 292 Engaging with Ideas 315 Acceptance 295 Thinking Critically 315 Trust 295 Additional Interactive Video Activities 315 Support 296 Communication in Everyday LifeWorkplace: Workplace Friendships 298 THE DEVELOPMENT OF FRIENDSHIP 298 Growth Stages 298 Deterioration Stages ЗОЇ Communication in Everyday LifeDiversity: Friendships around the World 301 PRESSURES ON FRIENDSHIPS Internal Tensions 302 302 Communication in Everyday Life- Insight: Just Friends? External Pressures 303 304 Communication in Everyday LifeDiversity: Friendships across the Life Span 304 SOCIAL MEDIA AND FRIENDSHIPS 306 Communication in Everyday LifeSocial Media: Cyberbullying 307 chapter ELEVEN COMMITTED ROMANTIC RELATIONSHIPS 316 COMMITTED ROMANTIC RELATIONSHIPS 318 Dimensions of Romantic Relationships 318 Styles of Loving 320 THE DEVELOPMENT OF ROMANTIC RELATIONSHIPS 323 Growth 324 Communication in Everyday LifeDiversity: Development of Interracial Relationships 325 Communication in Everyday LifeInsight: Valentines Day 327 Navigation 328 Communication in Everyday LifeWorkplace: Work-Life Balance 329 Communication in Everyday LifeInsight: Ambiguous Loss ՅՅՕ 307 Deterioration 330 Engage in Dual Perspective 308 Communication in Everyday Life- Communicate Honestly 308 Social Media: Cybermemorials 331 Grow from Differences 309 SOCIAL MEDIA AND ROMANTIC RELATIONSHIPS 332 GUIDELINES FOR
COMMUNICATING IN ROMANTIC RELATIONSHIPS 333 GUIDELINES FOR COMMUNICATION BETWEEN FRIENDS Communication in Everyday LifeDiversity: “I ve held you in my heart 310 Don’t Sweat the Small Stuff ЗЮ Interactive Video Activity: Continuing the Conversation Chapter Summary XIІ Contents 311 312 Engage in Dual Perspective 333 Communication in Everyday Life—Insight: Facts about Sexually Transmitted Infections 334
Practice Safer Sex 334 Stage 3: Developing a Family 35Ó Manage Conflict Constructively 335 Stage 4: Encouraging Independence 357 Adapt Communication to Maintain Long-Distance Relationships Stage 5: Launching Children 357 337 Stage 6: Postlaunching of Children 358 Interactive Video Activity: Continuing the Conversation 338 Stage 7: Retirement 359 Communication in Everyday LifeSocial Media: Connecting Generations 359 Chapter Summary 339 Flash Cards and Chapter Quiz 340 Application Activities 340 Assessing Yourself 340 Everyday Skills 347 Engaging with Ideas 341 Thinking Critically 342 Additional Interactive Video Activities 342 chapter TWELVE COMMUNICATION IN FAMILIES DIVERSITY IN FAMILY LIFE 343 345 SOCIAL MEDIA AND FAMILY COMMUNICATION 360 GUIDELINES FOR EFFECTIVE COMMUNICATION IN FAMILIES 361 Maintain Equity in Family Relationships 361 Communication in Everyday LifeWorkplace: The Second Shift 362 Make Daily Choices That Enhance Intimacy 363 Show Respect and Consideration 364 Don’t Sweat the Small Stuff 364 Interactive Video Activity: Continuing the Conversation 366 Diverse Forms of Families 346 Chapter Summary 368 Diverse Goals for Families 348 Flash Cards and Chapter Quiz 368 Communication in Everyday LifeInsight: Voluntary Kin 348 Application Activities 368 Cultural Diversity of Family Forms 349 Everyday Skills 369 Engaging with Ideas 369 Thinking Critically 369 Additional Interactive Video Activities 369 Epilogue: Continuing the Conversation 370 Glossary 374 Communication in Everyday LifeWorkplace: Breadwinning— Increasingly a Shared Responsibility 350 Diverse Family
Types 350 COMMUNICATION IN FAMILIES Elements in Family Communication 351 357 Communication in Everyday LifeDiversity: Love Languages 352 References 380 Communication Patterns 353 Index 404 THE FAMILY LIFE CYCLE 354 Communication in Everyday LifeInsight: Difficult Dialogues 354 Stage 7: Establishing a Family 354 Stage 2: Enlarging a Family 355 Contents XIII
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Contents in Everyday Ախ Introduction xv PART ONE The Fabric of part TWO Weaving Communication into Relationships interpersonal Communication chapter ONE adapter SEVEN 9 emotions and chapter TWO COMMUNICATION COMMUNICATION AND chapter EIGHT personal identity chapter THREE PERCEPTION AND COMMUNICATION ажѕжаѕ»··· 47 I 7? 1ПЯ _ *08 THE WORLD BEYOND WORDS l39 chapter FIVE NAL relationships chapter FOUR THE WORLD OF WORDS 196 L к 225 chapter NIHE MANAGING CONFLICT IN Relationships i chapter TEN friendships IN OUR lives 255 290 -Capter ELEVEN chapter Six mindful listening 168 COMMITTED ROMANTIC RELATIONSHIPS L _ chapter T 316 w E LV£ COMMUNICATION IN families Ճ:; Brief Contents oní,v’üíns íAe c—«и«, зго References 374 Index 38о 404
Communication in Everyday Life Preface Introduction xiv xv 1 PRINCIPLES OF INTERPERSONAL COMMUNICATION 29 Principle 1: We Cannot Not Communicate 30 Principle 2: Interpersonal Communication Is Irreversible 30 PART ONE The Fabric of Interpersonal Communication Principle 3: Interpersonal Communication Involves Ethical Choices 30 chapter Principle 4; People Construct Meanings in Interpersonal Communication 31 Principle 5·· Metacommunication Affects Meanings 32 Principle 6: Interpersonal Communication Develops and Sustains Relationships 33 Communication in Everyday Life—Insight: Poor Interpersonal Communication as the Number One Cause of Divorce 33 Principle 7: Interpersonal Communication Is Not a Panacea 34 Principle 8: Interpersonal Communication Effectiveness Can Be Learned 35 ONE A FIRST LOOK AT INTERPERSONAL COMMUNICATION 9 THE INTERPERSONAL IMPERATIVE 12 Physical Needs 12 Safety Needs 13 Belonging Needs 13 Communication in Everyday Life—Social Media: Social Networking on the Job 14 Self-Esteem Needs 14 Self-Actualization Needs 15 Communication in Everyday Life—Diversity: Missing Socialization 75 Participating Effectively in a Diverse Society 17 SOCIAL MEDIA IN EVERYDAY LIFE 35 GUIDELINES FOR INTERPERSONAL COMMUNICATION COMPETENCE 36 Develop a Range of Skills 37 Adapt Communication Appropriately 37 Engage in Dual Perspective 38 18 Monitor Your Communication 39 A Communication Continuum 19 Commit to Ethical Communication 40 Communication in Everyday Life—Workplace: Diagnosis: Cultural Miscommunication 19 Interactive Video Activity: Continuing the Conversation Features of
Interpersonal Communication 21 Communication in Everyday Life—Diversity: Communicating in a Multicultural World DEFINING INTERPERSONAL COMMUNICATION MODELS OF INTERPERSONAL COMMUNICATION 18 26 Linear Models 27 Interactive Models 28 Transactional Models 28 41 Chapter Summary 41 Flashcards and Chapter Quiz 42 Application Activities 45 Assessing Yourself 43 Everyday Skills 44 Contents V
Engaging with Ideas 45 Everyday Skills 74 Thinking Critically 45 Engaging with Ideas 75 Additional Interactive Video Activities 46 Thinking Critically 75 Additional Interactive Video Activities 76 chapter T W О COMMUNICATION AND PERSONAL IDENTITY 47 WHAT IS THE SELF? 49 chapter The Self Arises in Communication with Others 49 Communication in Everyday Life—Social Media: Wonderful Me 49 Particular Others 50 Communication in Everyday Life—Workplace: A New Job for Dad 52 The Generalized Other 57 Communication in Everyday Life—Diversity: What Does Learning Mean? 58 Communication in Everyday Life—Diversity: David and Brenda 60 PRESENTING AND NEGOTIATING IDENTITY 63 SOCIAL MEDIA AND PERSONAL IDENTITY 64 GUIDELINES FOR ENRICHING THE SELF 65 Make a Firm Commitment to Personal Growth 65 Gain and Use Knowledge to Support Personal Growth 66 Self-Disclose When Appropriate 67 Set Goals That Are Realistic and Fair 68 Seek Contexts That Support Personal Change 70 Interactive Video Activity: Continuing the Conversation 77 Chapter Summary 72 Flash Cards and Chapter Quiz 72 Application Activities 73 Assessing Yourself 73 VI Contents THREE PERCEPTION AND COMMUNICATION 77 THE PROCESS OF HUMAN PERCEPTION 79 Selection 79 Communication in Everyday Life—Social Media: Inattention Blindness 80 Communication in Everyday Life-Diversity: Which Line Is Longer? 81 Organization 82 Communication in Everyday Life-Workplace: Racial Stereotypes in the Workplace 85 Communication in Everyday Life—Diversity: “I Can't Understand the Teacher's Accent." 86 Interpretation 86 Communication in Everyday Life—insight:
Thinking Your Way to a Good Relationship 88 INFLUENCES ON PERCEPTION 89 Physiology 89 Expectations 90 Age 90 Culture 91 Communication in Everyday Life-Insight: Peaceful Demonstration or Violent Protest? 92 Cognitive Abilities 93 Self 95 Communication in Everyday Life—Insight: Come Join Us. or Not 95 SOCIAL MEDIA AND PERCEPTION 96
Language and Culture Reflect Each Other H3 Communication in Everyday Life—Social Media: Google R Us 113 98 Communication in Everyday Life—Diversity: Our Multicultural Language II4 Check Perceptions with Others 98 The Meanings of Language Are Subjective П5 Distinguish between Facts and Inferences 99 Language Use Is Rule-Guided II5 Guard against the Self-Serving Bias 99 Punctuation Shapes Meaning И6 GUIDELINES FOR IMPROVING PERCEPTION AND COMMUNICATION 97 Recognize That All Perceptions Are Partial and Subjective 97 Avoid Mind Reading Guard against the Fundamental Attribution Error ЮО Monitor Labels 100 Communication in Everyday Life—Insight: The Truth, the Whole Truth, and Nothing but the Truth SYMBOLIC ABILITIES 102 118 Language Defines Phenomena П8 Communication in Everyday Life—Diversity: Everything Has a Name! 118 Language Evaluates 120 Language Organizes Perceptions 121 103 Language Allows Hypothetical Thought 122 Chapter Summary 103 Language Allows Self-Reflection 123 Flash Cards and Chapter Quiz 104 Application Activities 105 Communication in Everyday LifeWorkplace: Police Have a New Tool for Detecting Lies 124 Everyday Skills 705 Engaging with Ideas 107 Thinking Critically 107 Additional Interactive Video Activities 107 Interactive Video Activity: Continuing the Conversation chapter FOUR THE WORLD OF WORDS THE SYMBOLIC NATURE OF LANGUAGE 108 125 Gendered Speech Communities 126 SOCIAL MEDIA AND VERBAL COMMUNICATION 128 Communication in Everyday LifeSocial Media: Urban Dictionary in the Courtroom GUIDELINES FOR IMPROVING VERBAL COMMUNICATION 129 129 Engage in Dual
Perspective 129 Symbols Are Arbitrary ПО Own Your Feelings and Thoughts 130 Communication in Everyday Life—Insight: They Is a Singular Pronoun no Respect What Others Say about Their Feelings and Thoughts 132 Communication in Everyday Life—Insight: My Name Is. Ill Communication in Everyday Life—Diversity: Respecting Others Experiences 132 Symbols Are Ambiguous Hi Strive for Accuracy and Clarity 133 Symbols Are Abstract П2 Interactive Video Activity: Continuing the Conversation 134 PRINCIPLES OF VERBAL COMMUNICATION 110 SPEECH COMMUNITIES 113 Chapter Summary 135 Contents VII
Communication in Everyday Life—Insight: Kiss - 6.4 Calories 757 Physical Appearance 152 737 Communication in Everyday Life—Insight: Beauty for Sale 752 Engaging with Ideas 738 Artifacts 15З Thinking Critically 736 Communication in Everyday LifeDiversity: Kwanzaa 754 Additional Interactive Video Activities 738 Environmental Factors 155 Proxemics and Personal Space 155 Chronemics 156 Paralanguage 157 Communication in Everyday Life—Insight: Sonic Chip 757 Silence 158 Flash Cards and Chapter Quiz 136 Application Activities 736 Assessing Yourself 13d Everyday Skills chapter FIVE THE WORLD BEYOND WORDS 139 DEFINING NONVERBAL COMMUNICATION 141 Similarities between Verbal and Nonverbal Communication 141 Differences between Verbal and Nonverbal Communication 143 PRINCIPLES OF NONVERBAL COMMUNICATION 144 Nonverbal Communication May Supplement or Replace Verbal Communication 144 Nonverbal Communication May Regulate Interaction Nonverbal Communication Often Establishes Relationship-Level Meanings Communication in Everyday Life—Social Media: FoMO Nonverbal Communication Reflects and Expresses Cultural Values Communication in Everyday LifeWorkplace: Cultural Differences in Workplace Nonverbal Communication 144 145 745 147 749 TYPES OF NONVERBAL COMMUNICATION 149 Kinesics 150 Communication in Everyday Life—Career: Take Me Out to the Ball Game 75O Haptics 151 Vili Contents SOCIAL MEDIA AND NONVERBAL COMMUNICATION 158 GUIDELINES FOR IMPROVING NONVERBAL COMMUNICATION 160 Monitor Your Nonverbal Communication 160 Interpret Others’ Nonverbal Communication Tentatively 160 Communication in
Everyday Life—Diversity: Policing a Multicultural Society 767 Interactive Video Activity: Continuing the Conversation 762 Chapter Summary 763 Flash Cards and Chapter Quiz 764 Application Activities 764 Assessing Yourself 764 Everyday Skills 7Ó5 Engaging With Ideas 766 Thinking Critically 766 Additional Interactive Video Activities 767
chapter SIX MINDFUL LISTENING 168 THE LISTENING PROCESS 170 Communication in Everyday Life—Workplace: Good Listening = Career Advancement 170 Mindfulness 177 Physically Receiving Messages 171 Communication in Everyday LifeSocial Media: The Illusion of Competence 172 Selecting and Organizing Material 172 Interpreting Communication 173 Responding 174 Remembering 174 OBSTACLES TO MINDFUL LISTENING 175 External Obstacles 175 Communication in Everyday Life—Social Media: Technological Overload 176 Internal Obstacles 177 Communication in Everyday LifeWorkplace: Cookbook Medicine 178 FORMS OF NONLISTENING Pseudolistening 180 ISO Adapt Listening Appropriately 189 Listen Actively 190 Interactive Video Activity: Continuing the Conversation 190 Chapter Summary 192 Flashcards and Chapter Quiz 193 Application Activities 193 Everyday Skills 193 Engaging with Ideas 195 Thinking Critically 195 Additional Interactive Video Activities 195 PART TWO Weaving Communication into Relationships chapter SEVEN EMOTIONS AND COMMUNICATION 196 EMOTIONAL INTELLIGENCE 198 Communication in Everyday LifeWorkplace: EQ and Career Advancement 199 Monopolizing 181 Selective Listening 182 Defensive Listening 182 Physiological Influences on Emotions 201 Ambushing 183 Literal Listening 183 Communication in Everyday LifeSocial Media: The Dragonfly Effect 201 Perceptual Influences on Emotions 201 Cultural Influences on Emotions 2O4 Communication in Everyday Life—Diversity: The Social Shaping of Grief 204 Communication in Everyday Life—Diversity: Who's Entitled to Show Anger? 205 ADAPTING LISTENING TO COMMUNICATION
GOALS 184 Listening for Pleasure 184 Listening for Information 184 Listening to Support Others 186 SOCIAL MEDIA AND LISTENING 188 Communication in Everyday Life—Insight: Listener of the Year GUIDELINES FOR EFFECTIVE LISTENING Be Mindful 189 189 UNDERSTANDING EMOTIONS 200 OBSTACLES TO COMMUNICATING EMOTIONS EFFECTIVELY Reasons We May Not Express Emotions 208 208 189 Contents IX
Communication in Everyday Life—Diversity: Sugar and Spice and Bullying! The Ineffective Expression of Emotions 209 211 Communication in Everyday Life—Workplace: EG) on the Job 212 Communication in Everyday Life—Workplace: What the ###/ƒ***ƒ Is Going On at This **@@*!U Company? 213 SOCIAL MEDIA AND EMOTIONS GUIDELINES FOR COMMUNICATING EMOTIONS EFFECTIVELY Identify Your Emotions 214 214 215 Investment 228 Commitment 229 Trust 229 Comfort with Relational Dialectics 231 Communication in Everyday LifeDiversity: Dialogue and Doing: Alternate Paths to Closeness 233 CONFIRMING AND DISCONFIRMING CLIMATES 234 Levels of Confirmation and Disconfirmation 235 Confirming and Disconfirming Communication 237 Communication in Everyday LifeDiversity: Guidelines for Confirming Communication with People with Disabilities 238 Choose Whether and How to Express Emotions 215 Own Your Feelings 217 Monitor Your Self-Talk 217 Adopt a Rational-Emotive Approach to Feelings 217 Communication in Everyday LifeSocial Media: Online Support 239 Respond Sensitively When Others Communicate Emotions 219 Communication in Everyday LifeWorkplace: Scolding Doesn’t Motivate 240 Communication in Everyday LifeWorkplace: Mentoring Relationships 242 Interactive Video Activity: Continuing the Conversation 220 Chapter Summary 221 Flash Cards and Chapter Quiz 221 Application Activities 222 Assessing Yourself 222 SOCIAL MEDIA AND COMMUNICATION CLIMATE 243 GUIDELINES FOR CREATING AND SUSTAINING CONFIRMING CLIMATES 244 Everyday Skills 223 Actively Use Communication to Build Confirming Climates Engaging with Ideas 224 Accept
and Confirm Others 244 Thinking Critically 224 Affirm and Assert Yourself 245 Additional Interactive Video Activities 224 Respect Diversity in Relationships 246 Respond Constructively to Criticism 247 Interactive Video Activity: Continuing the Conversation 248 chapter EIGHT COMMUNICATION CLIMATE: THE FOUNDATION OF PERSONAL RELATIONSHIPS 225 FEATURES OF SATISFYING RELATIONSHIPS Communication in Everyday Life—Insight: What Keeps Relationships Together? X Contents 227 228 244 Chapter Summary 249 Flash Cards and Chapter Quiz 250 Application Activities 250 Everyday Skills 251 Engaging with Ideas 253
Thinking Critically 253 Additional Interactive Video Activities 254 chapter DEFINING INTERPERSONAL CONFLICT 255 258 Expressed Tension 259 Interdependence 259 Perceived Incompatible Goals 259 The Felt Need for Resolution 260 PRINCIPLES OF CONFLICT Principle l: Conflict Is Natural in Most Western Relationships 260 260 Principle 2: Conflict May Be Expressed Overtly or Covertly 2Ó1 Communication in Everyday Life—Insight: Conflict is Bad for Your Health 262 Principle 3: Social Groups Shape the Meaning of Conflict Behaviors 263 Principle 4: Conflict Can Be Managed Well or Poorly 265 Principle 5= Conflict Can Be Good for Individuals and Relationships 265 ORIENTATIONS TO CONFLICT Lose-Lose 270 The Voice Response 271 COMMUNICATION PATTERNS DUR!NG CONFLICT NINE MANAGING CONFLICT IN RELATIONSHIPS The Loyalty Response 266 271 Unproductive Conflict Communication 271 Constructive Conflict Communication 274 Conflict Management Skills 277 Communication in Everyday Life—Workplace: Conflict in the Workplace 278 SOCIAL MEDIA AND CONFLICT 279 Communication in Everyday LifeSocial Media: Using Social Media to Reduce Conflict GUIDELINES FOR EFFECTIVE COMMUNICATION DURING CONFLICT 280 280 Focus on the Overall Communication System 281 Time Conflict Purposefully 28l Aim for Win-Win Conflict 282 Honor Yourself, Your Partner, and the Relationship 283 Show Grace When Appropriate 283 Communication in Everyday LifeInsight: Communicating Forgiveness 284 Interactive Video Activity: Continuing the Conversation 285 267 Chapter Summary 286 Win-Lose 267 Flash Cards and Chapter Quiz 287 Win-Win 268 Application
Activities 287 Assessing Yourself 287 Everyday Skills 288 Engaging with Ideas 289 Thinking Critically 289 Additional Interactive Video Activities 2Ő9 Communication in Everyday Life—Workplace: Japanese and American Styles of Negotiation 268 RESPONSES TO CONFLICT 269 The Exit Response 269 The Neglect Response 270 Contents XI
chapter TEN FRIENDSHIPS IN OUR LIVES THE NATURE OF FRIENDSHIP 290 292 Flash Cards and Chapter Quiz 312 Application Activities 31Յ Assessing Yourself 313 Willingness to Invest 292 Everyday Skills 314 Emotional Closeness 292 Engaging with Ideas 315 Acceptance 295 Thinking Critically 315 Trust 295 Additional Interactive Video Activities 315 Support 296 Communication in Everyday LifeWorkplace: Workplace Friendships 298 THE DEVELOPMENT OF FRIENDSHIP 298 Growth Stages 298 Deterioration Stages ЗОЇ Communication in Everyday LifeDiversity: Friendships around the World 301 PRESSURES ON FRIENDSHIPS Internal Tensions 302 302 Communication in Everyday Life- Insight: Just Friends? External Pressures 303 304 Communication in Everyday LifeDiversity: Friendships across the Life Span 304 SOCIAL MEDIA AND FRIENDSHIPS 306 Communication in Everyday LifeSocial Media: Cyberbullying 307 chapter ELEVEN COMMITTED ROMANTIC RELATIONSHIPS 316 COMMITTED ROMANTIC RELATIONSHIPS 318 Dimensions of Romantic Relationships 318 Styles of Loving 320 THE DEVELOPMENT OF ROMANTIC RELATIONSHIPS 323 Growth 324 Communication in Everyday LifeDiversity: Development of Interracial Relationships 325 Communication in Everyday LifeInsight: Valentines Day 327 Navigation 328 Communication in Everyday LifeWorkplace: Work-Life Balance 329 Communication in Everyday LifeInsight: Ambiguous Loss ՅՅՕ 307 Deterioration 330 Engage in Dual Perspective 308 Communication in Everyday Life- Communicate Honestly 308 Social Media: Cybermemorials 331 Grow from Differences 309 SOCIAL MEDIA AND ROMANTIC RELATIONSHIPS 332 GUIDELINES FOR
COMMUNICATING IN ROMANTIC RELATIONSHIPS 333 GUIDELINES FOR COMMUNICATION BETWEEN FRIENDS Communication in Everyday LifeDiversity: “I've held you in my heart" 310 Don’t Sweat the Small Stuff ЗЮ Interactive Video Activity: Continuing the Conversation Chapter Summary XIІ Contents 311 312 Engage in Dual Perspective 333 Communication in Everyday Life—Insight: Facts about Sexually Transmitted Infections 334
Practice Safer Sex 334 Stage 3: Developing a Family 35Ó Manage Conflict Constructively 335 Stage 4: Encouraging Independence 357 Adapt Communication to Maintain Long-Distance Relationships Stage 5: Launching Children 357 337 Stage 6: Postlaunching of Children 358 Interactive Video Activity: Continuing the Conversation 338 Stage 7: Retirement 359 Communication in Everyday LifeSocial Media: Connecting Generations 359 Chapter Summary 339 Flash Cards and Chapter Quiz 340 Application Activities 340 Assessing Yourself 340 Everyday Skills 347 Engaging with Ideas 341 Thinking Critically 342 Additional Interactive Video Activities 342 chapter TWELVE COMMUNICATION IN FAMILIES DIVERSITY IN FAMILY LIFE 343 345 SOCIAL MEDIA AND FAMILY COMMUNICATION 360 GUIDELINES FOR EFFECTIVE COMMUNICATION IN FAMILIES 361 Maintain Equity in Family Relationships 361 Communication in Everyday LifeWorkplace: The Second Shift 362 Make Daily Choices That Enhance Intimacy 363 Show Respect and Consideration 364 Don’t Sweat the Small Stuff 364 Interactive Video Activity: Continuing the Conversation 366 Diverse Forms of Families 346 Chapter Summary 368 Diverse Goals for Families 348 Flash Cards and Chapter Quiz 368 Communication in Everyday LifeInsight: Voluntary Kin 348 Application Activities 368 Cultural Diversity of Family Forms 349 Everyday Skills 369 Engaging with Ideas 369 Thinking Critically 369 Additional Interactive Video Activities 369 Epilogue: Continuing the Conversation 370 Glossary 374 Communication in Everyday LifeWorkplace: Breadwinning— Increasingly a Shared Responsibility 350 Diverse Family
Types 350 COMMUNICATION IN FAMILIES Elements in Family Communication 351 357 Communication in Everyday LifeDiversity: Love Languages 352 References 380 Communication Patterns 353 Index 404 THE FAMILY LIFE CYCLE 354 Communication in Everyday LifeInsight: Difficult Dialogues 354 Stage 7: Establishing a Family 354 Stage 2: Enlarging a Family 355 Contents XIII |
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| spelling | Wood, Julia T. 1950- Verfasser (DE-588)172457327 aut Interpersonal communication everyday encounters Julia T. Wood Edition 9 Boston, MA Cengage Learning [2020] xix, 412 Seiten Illustrationen 26 cm txt rdacontent n rdamedia nc rdacarrier Interpersonal communication Interpersonal relations Digitalisierung UB Passau - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=033249452&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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