Operational Excellence: Breakthrough Strategies for Improving Customer Experience and Productivity
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Milton
Productivity Press
2021
|
| Ausgabe: | 2nd ed |
| Online-Zugang: | HWR01 |
| Beschreibung: | Description based on publisher supplied metadata and other sources |
| Beschreibung: | 1 online resource (523 pages) |
| ISBN: | 9781000330618 |
Internformat
MARC
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| 100 | 1 | |a Martin, James William |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Operational Excellence |b Breakthrough Strategies for Improving Customer Experience and Productivity |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a Milton |b Productivity Press |c 2021 | |
| 264 | 4 | |c ©2021 | |
| 300 | |a 1 online resource (523 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Description based on publisher supplied metadata and other sources | ||
| 505 | 8 | |a Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the Author -- Introduction -- Chapter 1: Operational Excellence -- Overview -- Competitive Operations -- Enhancing Operational Capability -- Linking Strategy to Operations -- Metrics -- Benchmarking -- Summary -- Chapter 2: Organizational Change -- Overview -- What Is Organizational Change? -- Change Readiness -- Managing Change -- Building Teams -- Deploying Continuous Improvement Teams -- Deploying Lean -- Deploying Six Sigma -- Deploying Design Excellence -- Deploying IT Excellence -- Deploying Customer Excellence -- Summary -- Chapter 3: Customer Experience -- Overview -- Surveys -- Marketing Translation -- Kano Needs and Value -- Quality Function Deployment (QFD) -- Customer Experience Mapping -- Summary -- Chapter 4: Designing for Customer Value -- Overview -- Design Objectives -- Concurrent Engineering -- Design for Manufacturing -- Concept Phase -- Design Phase -- Prototype Phase -- Pilot Phase -- Launch Phase -- Risk Assessment -- Design for Six Sigma -- Design Standards -- Mass Customization -- What Is Design Thinking? -- Summary -- Chapter 5: Process Excellence -- Overview -- Modeling Processes -- Scheduling Algorithms -- Working Environment -- Summary -- Chapter 6: Lean Process Improvement -- Overview -- Mapping Value -- Balancing Flow -- Operational Efficiency -- Scheduling -- Other Lean Tools -- Summary -- Chapter 7: Measuring and Improving Productivity -- Overview -- Calculating Productivity -- Identifying Projects -- Summary -- Chapter 8: Information Technology Ecosystems -- Overview -- Robotic Process Automation -- Agile Project Management -- Metrics -- Summary -- Chapter 9: Six Sigma -- Overview -- Deploying Six Sigma -- Define Phase -- Measure Phase -- Analyze Phase -- Advanced Methods -- Improve Phase -- Full Factorial Designs -- 2k Experimental Designs | |
| 505 | 8 | |a Fractional Factorial Designs -- Response Surface Designs -- Control Phase -- Summary -- Chapter 10: Big Data -- Overview -- Big Data -- Metadata -- Information Quality Governance -- Data Quality Improvement -- Data Security -- Summary -- Chapter 11: Operational Assessments -- Overview -- Preparing for an Assessment -- Conducting the Assessment -- Closing the Assessment -- Summary -- Chapter 12: Virtual Teams -- Overview -- Virtual Teams -- Project Management -- Summary -- Chapter 13: Supply Chain Excellence -- Overview -- Capacity -- Forecasting -- Inventory -- Inventory Models -- Cycle Counting -- Excess And Obsolete Inventory -- Sales And Operations Planning -- Global Supply Chain Issues -- Outsourcing And Insourcing -- Summary -- Chapter 14: Sustaining Strategies -- Overview -- Global Standards -- Metrics Dashboards -- Summary -- Conclusion -- Index | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Martin, James William |t Operational Excellence |d Milton : Productivity Press,c2021 |z 9780367491734 |
| 912 | |a ZDB-30-PQE | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-033072951 | ||
| 966 | e | |u https://ebookcentral.proquest.com/lib/hwr/detail.action?docID=6450174 |l HWR01 |p ZDB-30-PQE |q HWR_PDA_PQE_Kauf |x Aggregator |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1804183174438191104 |
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| author | Martin, James William |
| author_facet | Martin, James William |
| author_role | aut |
| author_sort | Martin, James William |
| author_variant | j w m jw jwm |
| building | Verbundindex |
| bvnumber | BV047688936 |
| collection | ZDB-30-PQE |
| contents | Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the Author -- Introduction -- Chapter 1: Operational Excellence -- Overview -- Competitive Operations -- Enhancing Operational Capability -- Linking Strategy to Operations -- Metrics -- Benchmarking -- Summary -- Chapter 2: Organizational Change -- Overview -- What Is Organizational Change? -- Change Readiness -- Managing Change -- Building Teams -- Deploying Continuous Improvement Teams -- Deploying Lean -- Deploying Six Sigma -- Deploying Design Excellence -- Deploying IT Excellence -- Deploying Customer Excellence -- Summary -- Chapter 3: Customer Experience -- Overview -- Surveys -- Marketing Translation -- Kano Needs and Value -- Quality Function Deployment (QFD) -- Customer Experience Mapping -- Summary -- Chapter 4: Designing for Customer Value -- Overview -- Design Objectives -- Concurrent Engineering -- Design for Manufacturing -- Concept Phase -- Design Phase -- Prototype Phase -- Pilot Phase -- Launch Phase -- Risk Assessment -- Design for Six Sigma -- Design Standards -- Mass Customization -- What Is Design Thinking? -- Summary -- Chapter 5: Process Excellence -- Overview -- Modeling Processes -- Scheduling Algorithms -- Working Environment -- Summary -- Chapter 6: Lean Process Improvement -- Overview -- Mapping Value -- Balancing Flow -- Operational Efficiency -- Scheduling -- Other Lean Tools -- Summary -- Chapter 7: Measuring and Improving Productivity -- Overview -- Calculating Productivity -- Identifying Projects -- Summary -- Chapter 8: Information Technology Ecosystems -- Overview -- Robotic Process Automation -- Agile Project Management -- Metrics -- Summary -- Chapter 9: Six Sigma -- Overview -- Deploying Six Sigma -- Define Phase -- Measure Phase -- Analyze Phase -- Advanced Methods -- Improve Phase -- Full Factorial Designs -- 2k Experimental Designs Fractional Factorial Designs -- Response Surface Designs -- Control Phase -- Summary -- Chapter 10: Big Data -- Overview -- Big Data -- Metadata -- Information Quality Governance -- Data Quality Improvement -- Data Security -- Summary -- Chapter 11: Operational Assessments -- Overview -- Preparing for an Assessment -- Conducting the Assessment -- Closing the Assessment -- Summary -- Chapter 12: Virtual Teams -- Overview -- Virtual Teams -- Project Management -- Summary -- Chapter 13: Supply Chain Excellence -- Overview -- Capacity -- Forecasting -- Inventory -- Inventory Models -- Cycle Counting -- Excess And Obsolete Inventory -- Sales And Operations Planning -- Global Supply Chain Issues -- Outsourcing And Insourcing -- Summary -- Chapter 14: Sustaining Strategies -- Overview -- Global Standards -- Metrics Dashboards -- Summary -- Conclusion -- Index |
| ctrlnum | (ZDB-30-PQE)EBC6450174 (ZDB-30-PAD)EBC6450174 (ZDB-89-EBL)EBL6450174 (OCoLC)1229921019 (DE-599)BVBBV047688936 |
| edition | 2nd ed |
| format | Electronic eBook |
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| id | DE-604.BV047688936 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T18:57:01Z |
| indexdate | 2024-07-10T09:19:15Z |
| institution | BVB |
| isbn | 9781000330618 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-033072951 |
| oclc_num | 1229921019 |
| open_access_boolean | |
| owner | DE-2070s |
| owner_facet | DE-2070s |
| physical | 1 online resource (523 pages) |
| psigel | ZDB-30-PQE ZDB-30-PQE HWR_PDA_PQE_Kauf |
| publishDate | 2021 |
| publishDateSearch | 2021 |
| publishDateSort | 2021 |
| publisher | Productivity Press |
| record_format | marc |
| spelling | Martin, James William Verfasser aut Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity 2nd ed Milton Productivity Press 2021 ©2021 1 online resource (523 pages) txt rdacontent c rdamedia cr rdacarrier Description based on publisher supplied metadata and other sources Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the Author -- Introduction -- Chapter 1: Operational Excellence -- Overview -- Competitive Operations -- Enhancing Operational Capability -- Linking Strategy to Operations -- Metrics -- Benchmarking -- Summary -- Chapter 2: Organizational Change -- Overview -- What Is Organizational Change? -- Change Readiness -- Managing Change -- Building Teams -- Deploying Continuous Improvement Teams -- Deploying Lean -- Deploying Six Sigma -- Deploying Design Excellence -- Deploying IT Excellence -- Deploying Customer Excellence -- Summary -- Chapter 3: Customer Experience -- Overview -- Surveys -- Marketing Translation -- Kano Needs and Value -- Quality Function Deployment (QFD) -- Customer Experience Mapping -- Summary -- Chapter 4: Designing for Customer Value -- Overview -- Design Objectives -- Concurrent Engineering -- Design for Manufacturing -- Concept Phase -- Design Phase -- Prototype Phase -- Pilot Phase -- Launch Phase -- Risk Assessment -- Design for Six Sigma -- Design Standards -- Mass Customization -- What Is Design Thinking? -- Summary -- Chapter 5: Process Excellence -- Overview -- Modeling Processes -- Scheduling Algorithms -- Working Environment -- Summary -- Chapter 6: Lean Process Improvement -- Overview -- Mapping Value -- Balancing Flow -- Operational Efficiency -- Scheduling -- Other Lean Tools -- Summary -- Chapter 7: Measuring and Improving Productivity -- Overview -- Calculating Productivity -- Identifying Projects -- Summary -- Chapter 8: Information Technology Ecosystems -- Overview -- Robotic Process Automation -- Agile Project Management -- Metrics -- Summary -- Chapter 9: Six Sigma -- Overview -- Deploying Six Sigma -- Define Phase -- Measure Phase -- Analyze Phase -- Advanced Methods -- Improve Phase -- Full Factorial Designs -- 2k Experimental Designs Fractional Factorial Designs -- Response Surface Designs -- Control Phase -- Summary -- Chapter 10: Big Data -- Overview -- Big Data -- Metadata -- Information Quality Governance -- Data Quality Improvement -- Data Security -- Summary -- Chapter 11: Operational Assessments -- Overview -- Preparing for an Assessment -- Conducting the Assessment -- Closing the Assessment -- Summary -- Chapter 12: Virtual Teams -- Overview -- Virtual Teams -- Project Management -- Summary -- Chapter 13: Supply Chain Excellence -- Overview -- Capacity -- Forecasting -- Inventory -- Inventory Models -- Cycle Counting -- Excess And Obsolete Inventory -- Sales And Operations Planning -- Global Supply Chain Issues -- Outsourcing And Insourcing -- Summary -- Chapter 14: Sustaining Strategies -- Overview -- Global Standards -- Metrics Dashboards -- Summary -- Conclusion -- Index Erscheint auch als Druck-Ausgabe Martin, James William Operational Excellence Milton : Productivity Press,c2021 9780367491734 |
| spellingShingle | Martin, James William Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the Author -- Introduction -- Chapter 1: Operational Excellence -- Overview -- Competitive Operations -- Enhancing Operational Capability -- Linking Strategy to Operations -- Metrics -- Benchmarking -- Summary -- Chapter 2: Organizational Change -- Overview -- What Is Organizational Change? -- Change Readiness -- Managing Change -- Building Teams -- Deploying Continuous Improvement Teams -- Deploying Lean -- Deploying Six Sigma -- Deploying Design Excellence -- Deploying IT Excellence -- Deploying Customer Excellence -- Summary -- Chapter 3: Customer Experience -- Overview -- Surveys -- Marketing Translation -- Kano Needs and Value -- Quality Function Deployment (QFD) -- Customer Experience Mapping -- Summary -- Chapter 4: Designing for Customer Value -- Overview -- Design Objectives -- Concurrent Engineering -- Design for Manufacturing -- Concept Phase -- Design Phase -- Prototype Phase -- Pilot Phase -- Launch Phase -- Risk Assessment -- Design for Six Sigma -- Design Standards -- Mass Customization -- What Is Design Thinking? -- Summary -- Chapter 5: Process Excellence -- Overview -- Modeling Processes -- Scheduling Algorithms -- Working Environment -- Summary -- Chapter 6: Lean Process Improvement -- Overview -- Mapping Value -- Balancing Flow -- Operational Efficiency -- Scheduling -- Other Lean Tools -- Summary -- Chapter 7: Measuring and Improving Productivity -- Overview -- Calculating Productivity -- Identifying Projects -- Summary -- Chapter 8: Information Technology Ecosystems -- Overview -- Robotic Process Automation -- Agile Project Management -- Metrics -- Summary -- Chapter 9: Six Sigma -- Overview -- Deploying Six Sigma -- Define Phase -- Measure Phase -- Analyze Phase -- Advanced Methods -- Improve Phase -- Full Factorial Designs -- 2k Experimental Designs Fractional Factorial Designs -- Response Surface Designs -- Control Phase -- Summary -- Chapter 10: Big Data -- Overview -- Big Data -- Metadata -- Information Quality Governance -- Data Quality Improvement -- Data Security -- Summary -- Chapter 11: Operational Assessments -- Overview -- Preparing for an Assessment -- Conducting the Assessment -- Closing the Assessment -- Summary -- Chapter 12: Virtual Teams -- Overview -- Virtual Teams -- Project Management -- Summary -- Chapter 13: Supply Chain Excellence -- Overview -- Capacity -- Forecasting -- Inventory -- Inventory Models -- Cycle Counting -- Excess And Obsolete Inventory -- Sales And Operations Planning -- Global Supply Chain Issues -- Outsourcing And Insourcing -- Summary -- Chapter 14: Sustaining Strategies -- Overview -- Global Standards -- Metrics Dashboards -- Summary -- Conclusion -- Index |
| title | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_auth | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_exact_search | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_exact_search_txtP | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_full | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_fullStr | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_full_unstemmed | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity |
| title_short | Operational Excellence |
| title_sort | operational excellence breakthrough strategies for improving customer experience and productivity |
| title_sub | Breakthrough Strategies for Improving Customer Experience and Productivity |
| work_keys_str_mv | AT martinjameswilliam operationalexcellencebreakthroughstrategiesforimprovingcustomerexperienceandproductivity |