Managing organizational change: a multiple perspectives approach
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
McGraw-Hill
[2022]
|
| Ausgabe: | Fourth edition, International student edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xv, 445 Seiten Illustrationen, Diagramme |
| ISBN: | 9781260597950 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV047372505 | ||
| 003 | DE-604 | ||
| 005 | 20240830 | ||
| 007 | t | ||
| 008 | 210715s2022 a||| |||| 00||| eng d | ||
| 020 | |a 9781260597950 |9 978-1-260-59795-0 | ||
| 035 | |a (OCoLC)1195786216 | ||
| 035 | |a (DE-599)BVBBV047372505 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1050 |a DE-N2 |a DE-739 |a DE-898 |a DE-1047 |a DE-473 | ||
| 084 | |a QP 340 |0 (DE-625)141861: |2 rvk | ||
| 100 | 1 | |a Palmer, Ian |d 1957- |0 (DE-588)1111807612 |4 aut | |
| 245 | 1 | 0 | |a Managing organizational change |b a multiple perspectives approach |c Ian Palmer, Richard Dunford, David A. Buchanan |
| 250 | |a Fourth edition, International student edition | ||
| 264 | 1 | |a New York, NY |b McGraw-Hill |c [2022] | |
| 264 | 4 | |c © 2022 | |
| 300 | |a xv, 445 Seiten |b Illustrationen, Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Change Management |0 (DE-588)7606306-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationsverhalten |0 (DE-588)4285859-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationswandel |0 (DE-588)4075693-2 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Organisationswandel |0 (DE-588)4075693-2 |D s |
| 689 | 0 | 2 | |a Organisationsverhalten |0 (DE-588)4285859-8 |D s |
| 689 | 0 | 3 | |a Change Management |0 (DE-588)7606306-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Dunford, Richard W. |0 (DE-588)170283526 |4 aut | |
| 700 | 1 | |a Buchanan, David A. |d 1949- |0 (DE-588)137982542 |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung UB Bamberg - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032774266&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-032774266 | |
Datensatz im Suchindex
| _version_ | 1815416102338953216 |
|---|---|
| adam_text |
Contents Preface Using the Six-Images Framework 45 Self-Assessment: What Is Your Image of Managing Change? 49 Self-Assessment: Scoring 51 Exercise 2.1: Assessing Change Managers’ Images 52 Exercise 2.2: Turnaround at Beth Israel 53 Additional Reading 56 Roundup 57 References 58 x Part 1 Groundwork: Understanding and Diagnosing Change 1 1 Managing Change: Stories and Paradoxes 3 Learning Objectives 3 Stories about Change: What Can We Learn? 4 The Starbucks Story 5 The Sears Story 7 The Detroit Story 10 Tension and Paradox: The State of the Art 11 Assessing Depth of Change 16 What’s Coming Up: A Roadmap 18 Change Diagnostic: The Starbucks Story 20 3 Why Change? Contemporary Pressures and Drivers 63 Change Diagnostic: The Sears Story 21 Change Diagnostic: The Detroit Story 23 Exercise 1.1 Writing Your Own Story of Change 24 Additional Reading 25 Roundup 25 References 26 2 Images of Change Management 29 Learning Objectives 29 What’s in a Name: Change Agents, Managers, or Leaders? 30 Images, Mental Models, Frames, Perspectives 31 The Six-Images Framework 32 Six Images of Change Management 36 vi Learning Objectives 63 Internal Organization Change Drivers 64 Environmental Pressures for Change 66 Why Do Organizations Not Change after Crises? 88 Exercise 3.1: COVID-19 Consequences 90 Exercise 3.2: Top Team Role Play 91 Exercise 3.3: Case Analysis—The Netflix Story 92 Exercise 3.4: The Reputation Trap—Can You Escape? 94 Additional Reading 96 Roundup 96 References 98 4 What to Change? A Diagnostic Approach 103 Learning Objectives 103 Organizational Strategy and Change 112
Contents Diagnosing Readiness for Change 121 Agile Organization 125 Exercise 4.1: Scenario Planning 130 Exercise 4.2: Readiness for Change Analysis 131 Additional Reading 133 Roundup 134 References 135 Part 2 Implementation: The Substance and Process of Change 139 5 What Changes? 141 Learning Objectives 141 What Changes? 142 Organizational Culture 153 Digital Transformation and the Social Matrix 159 Exercise 5.1: The Mattel Toy Story 166 Exercise 5.2: Organizational Culture Assessment 168 Exercise 5.3: How Will Digital Transformation Affect Your Organization? 168 Additional Reading 168 Roundup 169 References 172 6 Purpose and Vision Exercise 6.2: Analyze Your Own Organization’s Mission and Vision 202 Exercise 6.3: The Role of Vision at Mentor Graphics 202 Additional Reading 203 Roundup 204 References 206 7 Change Communication Strategies 211 Learning Objectives 211 The Change Communication Process 212 Gender, Power, and Emotion 217 Language Matters: The Power of Conversation 222 Change Communication Strategies 228 Contingency Approaches to Change Communication 231 Communication Channels and the Impact of Social Media 235 Exercise 7.1: Listen to Who’s Talking 239 Exercise 7.2: How Defensive Are You? 240 Exercise 7.3: Social Media at the Museum 241 Additional Reading 242 Roundup 243 References 245 175 Learning Objectives 175 Missions and Visions: Fundamental or Fads? 176 Mission: Why Are We Here? 178 Vision: Where Are We Going? 183 Why Visions Fail 192 Linking Vision to Change: Three Debates 194 Exercise 6.1: Interviewing Change Recipients 201 8 Resistance to Change 249
Learning Objectives 249 WIIFM, WAMI, and the Dimensions of Resistance 250 Benefits 251 Causes 254 Symptoms 261 Managers as Resisters 263 Managing Resistance 265 Exercise 8.1: Diagnosing and Acting 272 vii
viii Contents Exercise 8.2: Jack’s Dilemma 272 Exercise 8.3: Moneyball 273 Additional Reading 274 Roundup 274 References 277 9 Organization Development and Sense-Making Approaches 281 Learning Objectives 281 Alternative Approaches to Managing Change 282 Organization Development (OD) 282 Appreciative Inquiry (AI) 293 Positive Organizational Scholarship (POS) 295 Dialogic Organization Development 297 Sense-Making 300 Exercise 9.1: Reports from the Front Line 307 Exercise 9.2: Designing a Large-Scale Change Intervention 307 Exercise 9.3: Making Sense of Sense-Making 307 Exercise 9.4: Interpreting the Interpreter: Change at Target 308 Exercise 9.5: Change at DuPont 309 Additional Reading 311 Roundup 311 References 313 10 Change Management Perspectives 319 Exercise 10.2: Getting Boeing Back in the Air 343 Exercise 10.3: Did Heinz Choke on the 3G Recipe? 346 Additional Reading 348 Roundup 348 References 351 Part3 Running Threads: Sustainability and the Effective Change Manager 353 11 Sustaining Change versus Initiative Decay 355 Learning Objectives 355 Initiative Decay and Improvement Evaporation 356 Praiseworthy and Blameworthy Failures 359 Actions to Sustain Change 361 Words of Warning 369 Exercise 11.1: A Balanced Set of Measures 374 Exercise 11.2: Treating Initiative Decay 374 Exercise 11.3: The Challenger and Columbia Shuttle Disasters 375 Additional Reading 380 Roundup 381 References 383 12 The Effective Change Manager: What Does It Take? 387 Learning Objectives 319 Options for Managing Change Why Change Fails 321 Change by Checklist 323 Stage Models 327 The Process
Perspective 333 Contingency Approaches Exercise 10.1: Develop Your Own Change Model 343 336 320 Learning Objectives 387 Change Managers: Who Are They? 388 Change Managers: What Kind of Role Is This? 399 Change Management Competencies 401 Political Skill and the Change Manager 404
Contents Developing Change Management Expertise 411 Exercise 12.1: Networking-How Good Are You? 414 Exercise 12.2: How Resilient Are You? Exercise 12.3: How Political Is Your Organization? 417 Additional Reading Roundup 419 References 421 415 Name Index Subject Index 425 433 418 ix |
| adam_txt | |
| any_adam_object | 1 |
| any_adam_object_boolean | |
| author | Palmer, Ian 1957- Dunford, Richard W. Buchanan, David A. 1949- |
| author_GND | (DE-588)1111807612 (DE-588)170283526 (DE-588)137982542 |
| author_facet | Palmer, Ian 1957- Dunford, Richard W. Buchanan, David A. 1949- |
| author_role | aut aut aut |
| author_sort | Palmer, Ian 1957- |
| author_variant | i p ip r w d rw rwd d a b da dab |
| building | Verbundindex |
| bvnumber | BV047372505 |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)1195786216 (DE-599)BVBBV047372505 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | Fourth edition, International student edition |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV047372505</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20240830</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">210715s2022 a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781260597950</subfield><subfield code="9">978-1-260-59795-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1195786216</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV047372505</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1050</subfield><subfield code="a">DE-N2</subfield><subfield code="a">DE-739</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-1047</subfield><subfield code="a">DE-473</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 340</subfield><subfield code="0">(DE-625)141861:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Palmer, Ian</subfield><subfield code="d">1957-</subfield><subfield code="0">(DE-588)1111807612</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Managing organizational change</subfield><subfield code="b">a multiple perspectives approach</subfield><subfield code="c">Ian Palmer, Richard Dunford, David A. Buchanan</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Fourth edition, International student edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York, NY</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">[2022]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2022</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xv, 445 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Change Management</subfield><subfield code="0">(DE-588)7606306-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsverhalten</subfield><subfield code="0">(DE-588)4285859-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationswandel</subfield><subfield code="0">(DE-588)4075693-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Organisationswandel</subfield><subfield code="0">(DE-588)4075693-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Organisationsverhalten</subfield><subfield code="0">(DE-588)4285859-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Change Management</subfield><subfield code="0">(DE-588)7606306-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Dunford, Richard W.</subfield><subfield code="0">(DE-588)170283526</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Buchanan, David A.</subfield><subfield code="d">1949-</subfield><subfield code="0">(DE-588)137982542</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Bamberg - ADAM Catalogue Enrichment</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032774266&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-032774266</subfield></datafield></record></collection> |
| id | DE-604.BV047372505 |
| illustrated | Illustrated |
| index_date | 2024-07-03T17:45:09Z |
| indexdate | 2024-11-11T09:01:49Z |
| institution | BVB |
| isbn | 9781260597950 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032774266 |
| oclc_num | 1195786216 |
| open_access_boolean | |
| owner | DE-1050 DE-N2 DE-739 DE-898 DE-BY-UBR DE-1047 DE-473 DE-BY-UBG |
| owner_facet | DE-1050 DE-N2 DE-739 DE-898 DE-BY-UBR DE-1047 DE-473 DE-BY-UBG |
| physical | xv, 445 Seiten Illustrationen, Diagramme |
| publishDate | 2022 |
| publishDateSearch | 2022 |
| publishDateSort | 2022 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Palmer, Ian 1957- (DE-588)1111807612 aut Managing organizational change a multiple perspectives approach Ian Palmer, Richard Dunford, David A. Buchanan Fourth edition, International student edition New York, NY McGraw-Hill [2022] © 2022 xv, 445 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Unternehmen (DE-588)4061963-1 gnd rswk-swf Change Management (DE-588)7606306-9 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Organisationswandel (DE-588)4075693-2 s Organisationsverhalten (DE-588)4285859-8 s Change Management (DE-588)7606306-9 s DE-604 Dunford, Richard W. (DE-588)170283526 aut Buchanan, David A. 1949- (DE-588)137982542 aut Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032774266&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Palmer, Ian 1957- Dunford, Richard W. Buchanan, David A. 1949- Managing organizational change a multiple perspectives approach Unternehmen (DE-588)4061963-1 gnd Change Management (DE-588)7606306-9 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationswandel (DE-588)4075693-2 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)7606306-9 (DE-588)4285859-8 (DE-588)4075693-2 |
| title | Managing organizational change a multiple perspectives approach |
| title_auth | Managing organizational change a multiple perspectives approach |
| title_exact_search | Managing organizational change a multiple perspectives approach |
| title_exact_search_txtP | Managing organizational change a multiple perspectives approach |
| title_full | Managing organizational change a multiple perspectives approach Ian Palmer, Richard Dunford, David A. Buchanan |
| title_fullStr | Managing organizational change a multiple perspectives approach Ian Palmer, Richard Dunford, David A. Buchanan |
| title_full_unstemmed | Managing organizational change a multiple perspectives approach Ian Palmer, Richard Dunford, David A. Buchanan |
| title_short | Managing organizational change |
| title_sort | managing organizational change a multiple perspectives approach |
| title_sub | a multiple perspectives approach |
| topic | Unternehmen (DE-588)4061963-1 gnd Change Management (DE-588)7606306-9 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationswandel (DE-588)4075693-2 gnd |
| topic_facet | Unternehmen Change Management Organisationsverhalten Organisationswandel |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032774266&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT palmerian managingorganizationalchangeamultipleperspectivesapproach AT dunfordrichardw managingorganizationalchangeamultipleperspectivesapproach AT buchanandavida managingorganizationalchangeamultipleperspectivesapproach |