Conversations with things: UX design for chat and voice
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
Rosenfeld Media
2021
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xx, 300 Seiten Illustrationen |
| ISBN: | 1933820268 9781933820262 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV047349208 | ||
| 003 | DE-604 | ||
| 005 | 20211221 | ||
| 007 | t| | ||
| 008 | 210629s2021 xx a||| |||| 00||| eng d | ||
| 020 | |a 1933820268 |9 1-933820-26-8 | ||
| 020 | |a 9781933820262 |9 978-1-933820-26-2 | ||
| 035 | |a (OCoLC)1286865998 | ||
| 035 | |a (DE-599)BVBBV047349208 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-355 |a DE-573 | ||
| 084 | |a ST 278 |0 (DE-625)143644: |2 rvk | ||
| 100 | 1 | |a Deibel, Diana |4 aut | |
| 245 | 1 | 0 | |a Conversations with things |b UX design for chat and voice |c Diana Deibel, Rebecca Evanhoe |
| 264 | 1 | |a New York |b Rosenfeld Media |c 2021 | |
| 300 | |a xx, 300 Seiten |b Illustrationen | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Benutzererlebnis |0 (DE-588)1232346071 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Mensch-Maschine-Kommunikation |0 (DE-588)4125909-9 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Mensch-Maschine-Kommunikation |0 (DE-588)4125909-9 |D s |
| 689 | 0 | 1 | |a Benutzererlebnis |0 (DE-588)1232346071 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Evanhoe, Rebecca |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung UB Regensburg - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032751440&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-032751440 | |
Datensatz im Suchindex
| _version_ | 1817069423679242240 |
|---|---|
| adam_text |
CONTENTS How to Use This Book Frequently Asked Questions Foreword Introduction vi viii xiv xvi CHAPTER 1 Why Conversation Design? Conversation Designers to the Rescue The Last Word 1 6 10 CHAPTER 2 Talking Like a Person 11 Human Speech Chain Mechanical Speech Chain Turn-Taking Repair Accommodation Culture and Language Culture and Politeness Languages Evolve The Last Word 14 15 18 24 25 28 30 33 35 CHAPTER 3 x Crafting Trustworthy Personalities 39 How a Personality Manifests The Wrong Foundation for Personality The Right Foundation for Personality Avoid Racist Stereotypes To Gender or Not? To Avatar or Not? Consistency Versus Customization The Last Word 41 43 44 57 60 62 65 66
CHAPTER 4 Designing Prompts 69 The Weight of Words 72 Anatomy of a Prompt 73 Crafting the Right Cue for the Job 75 Confirmation Types 80 Cognitive Load: Don’t Make Me Think 82 Training People to “Talk Right”: Don’t 96 Small Talk 98 Prompts to Discourage Sexual Harassment 100 The Last Word 103 CHAPTER 5 Defining User Intent 105 Anatomy of What Users Say 107 Feeding the Algorithm 109 Building a Set of Intents 111 How Specific Should an Intent Be? 116 Utilizing Slots and Slot Values 119 Iteration: A Necessary Step 122 The Last Word 125 CHAPTER 6 Documenting Conversational Pathways Start with Sample Scripting 127 129 Using Flows to Map Pathways 131 How Prompts Impact the Flow 134 How Logic Impacts the Flow 136 How Slots Impact the Flow 137 Designing Flexibility 139 Basic Navigation 140 Advanced “Conversational” Navigation 142 Repair Patterns 144 Contents xi
Formalizing Flow Diagrams 149 Designing with Components 152 What Documentation Is Best? 156 The Last Word 157 CHAPTER 7 Building Context 159 Context from “Memory” 161 Emotional Context 165 Context from Data 168 Ethics and Data Privacy 181 The Last Word 184 CHAPTER 8 Complex Conversations 187 Multimodal Interactions 188 Multisession 197 Multichannel 201 Multiperson Conversations 204 Multilingual 208 The Last Word 214 CHAPTER 9 Researching and Prototyping 215 Discovery 219 Planning 224 Concepting 228 Prototyping 231 The Last Word 242 Contents
CHAPTER 10 Launching the Conversation Building Post-Launch Optimizing The Last Word 245 246 258 265 CHAPTER 11 Designing Inclusive Conversations 267 Acknowledge Your Biases Question the Idea of an “Edge Case” Recruit Diverse Feedback Darkest Timeline Codesign The Last Word The Last, Last Word 270 274 276 278 281 283 286 Index 287 Acknowledgments 298 About the Authors 300 Contents |
| adam_txt |
CONTENTS How to Use This Book Frequently Asked Questions Foreword Introduction vi viii xiv xvi CHAPTER 1 Why Conversation Design? Conversation Designers to the Rescue The Last Word 1 6 10 CHAPTER 2 Talking Like a Person 11 Human Speech Chain Mechanical Speech Chain Turn-Taking Repair Accommodation Culture and Language Culture and Politeness Languages Evolve The Last Word 14 15 18 24 25 28 30 33 35 CHAPTER 3 x Crafting Trustworthy Personalities 39 How a Personality Manifests The Wrong Foundation for Personality The Right Foundation for Personality Avoid Racist Stereotypes To Gender or Not? To Avatar or Not? Consistency Versus Customization The Last Word 41 43 44 57 60 62 65 66
CHAPTER 4 Designing Prompts 69 The Weight of Words 72 Anatomy of a Prompt 73 Crafting the Right Cue for the Job 75 Confirmation Types 80 Cognitive Load: Don’t Make Me Think 82 Training People to “Talk Right”: Don’t 96 Small Talk 98 Prompts to Discourage Sexual Harassment 100 The Last Word 103 CHAPTER 5 Defining User Intent 105 Anatomy of What Users Say 107 Feeding the Algorithm 109 Building a Set of Intents 111 How Specific Should an Intent Be? 116 Utilizing Slots and Slot Values 119 Iteration: A Necessary Step 122 The Last Word 125 CHAPTER 6 Documenting Conversational Pathways Start with Sample Scripting 127 129 Using Flows to Map Pathways 131 How Prompts Impact the Flow 134 How Logic Impacts the Flow 136 How Slots Impact the Flow 137 Designing Flexibility 139 Basic Navigation 140 Advanced “Conversational” Navigation 142 Repair Patterns 144 Contents xi
Formalizing Flow Diagrams 149 Designing with Components 152 What Documentation Is Best? 156 The Last Word 157 CHAPTER 7 Building Context 159 Context from “Memory” 161 Emotional Context 165 Context from Data 168 Ethics and Data Privacy 181 The Last Word 184 CHAPTER 8 Complex Conversations 187 Multimodal Interactions 188 Multisession 197 Multichannel 201 Multiperson Conversations 204 Multilingual 208 The Last Word 214 CHAPTER 9 Researching and Prototyping 215 Discovery 219 Planning 224 Concepting 228 Prototyping 231 The Last Word 242 Contents
CHAPTER 10 Launching the Conversation Building Post-Launch Optimizing The Last Word 245 246 258 265 CHAPTER 11 Designing Inclusive Conversations 267 Acknowledge Your Biases Question the Idea of an “Edge Case” Recruit Diverse Feedback Darkest Timeline Codesign The Last Word The Last, Last Word 270 274 276 278 281 283 286 Index 287 Acknowledgments 298 About the Authors 300 Contents |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Deibel, Diana Evanhoe, Rebecca |
| author_facet | Deibel, Diana Evanhoe, Rebecca |
| author_role | aut aut |
| author_sort | Deibel, Diana |
| author_variant | d d dd r e re |
| building | Verbundindex |
| bvnumber | BV047349208 |
| classification_rvk | ST 278 |
| ctrlnum | (OCoLC)1286865998 (DE-599)BVBBV047349208 |
| discipline | Informatik |
| discipline_str_mv | Informatik |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV047349208</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20211221</controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">210629s2021 xx a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1933820268</subfield><subfield code="9">1-933820-26-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781933820262</subfield><subfield code="9">978-1-933820-26-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1286865998</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV047349208</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-355</subfield><subfield code="a">DE-573</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">ST 278</subfield><subfield code="0">(DE-625)143644:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Deibel, Diana</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Conversations with things</subfield><subfield code="b">UX design for chat and voice</subfield><subfield code="c">Diana Deibel, Rebecca Evanhoe</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">Rosenfeld Media</subfield><subfield code="c">2021</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xx, 300 Seiten</subfield><subfield code="b">Illustrationen</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Benutzererlebnis</subfield><subfield code="0">(DE-588)1232346071</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Mensch-Maschine-Kommunikation</subfield><subfield code="0">(DE-588)4125909-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Mensch-Maschine-Kommunikation</subfield><subfield code="0">(DE-588)4125909-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Benutzererlebnis</subfield><subfield code="0">(DE-588)1232346071</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Evanhoe, Rebecca</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Regensburg - ADAM Catalogue Enrichment</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032751440&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-032751440</subfield></datafield></record></collection> |
| id | DE-604.BV047349208 |
| illustrated | Illustrated |
| index_date | 2024-07-03T17:37:17Z |
| indexdate | 2024-11-29T15:00:40Z |
| institution | BVB |
| isbn | 1933820268 9781933820262 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032751440 |
| oclc_num | 1286865998 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-573 |
| owner_facet | DE-355 DE-BY-UBR DE-573 |
| physical | xx, 300 Seiten Illustrationen |
| publishDate | 2021 |
| publishDateSearch | 2021 |
| publishDateSort | 2021 |
| publisher | Rosenfeld Media |
| record_format | marc |
| spelling | Deibel, Diana aut Conversations with things UX design for chat and voice Diana Deibel, Rebecca Evanhoe New York Rosenfeld Media 2021 xx, 300 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Benutzererlebnis (DE-588)1232346071 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 s Benutzererlebnis (DE-588)1232346071 s DE-604 Evanhoe, Rebecca aut Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032751440&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Deibel, Diana Evanhoe, Rebecca Conversations with things UX design for chat and voice Benutzererlebnis (DE-588)1232346071 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)1232346071 (DE-588)4125909-9 |
| title | Conversations with things UX design for chat and voice |
| title_auth | Conversations with things UX design for chat and voice |
| title_exact_search | Conversations with things UX design for chat and voice |
| title_exact_search_txtP | Conversations with things UX design for chat and voice |
| title_full | Conversations with things UX design for chat and voice Diana Deibel, Rebecca Evanhoe |
| title_fullStr | Conversations with things UX design for chat and voice Diana Deibel, Rebecca Evanhoe |
| title_full_unstemmed | Conversations with things UX design for chat and voice Diana Deibel, Rebecca Evanhoe |
| title_short | Conversations with things |
| title_sort | conversations with things ux design for chat and voice |
| title_sub | UX design for chat and voice |
| topic | Benutzererlebnis (DE-588)1232346071 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Benutzererlebnis Mensch-Maschine-Kommunikation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032751440&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT deibeldiana conversationswiththingsuxdesignforchatandvoice AT evanhoerebecca conversationswiththingsuxdesignforchatandvoice |