Verfügbarkeit: Alternative dispute resolution in South Africa

Alternative dispute resolution in South Africa: negotiation, mediation, arbitration and ombudsmen

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1. Verfasser:	Wiese, Tobie (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Claremont Juta 2016
Schlagworte:	Arbitration and award > South Africa Mediation > South Africa Dispute resolution (Law) > South Africa Rechtsstreit Beilegung Südafrika
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Hier auch später erschienene, unveränderte Nachdrucke
Beschreibung:	xv, 266 Seiten 25 cm
ISBN:	9781485118954

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Datensatz im Suchindex

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adam_text	CONTENTS Preface......................................................................................................................... v Chapter 1 INTRODUCTION 1.1 1.2 1.3 1.4 DEFINITION OF ALTERNATIVE DISPUTE RESOLUTION...................... ADVANTAGES OF ALTERNATIVE DISPUTE RESOLUTION ................... THE EVOLUTION OF DISPUTES....................... TYPES OF ALTERNATIVE DISPUTE RESOLUTION......... .................. 1.4.1 Negotiation.............................................. 1.4.2 Mediation...................... 1.4.3 Arbitration........................................ 1.4.4 Ombudsmen..................................................................................... 1.4.5 Administrative dispute resolution.................... 1 2 2 4 5 5 7 8 8 Chapter 2 NEGOTIATION 2.1 2.2 2.3 2.4 2.5 INTRODUCTION................ NEGOTIATION SKILLS.......................................... 2.2.1 Creating a conducive negotiation climate..................................... 2.2.2 Listening carefully........................................ 2.2.3 Maintaining emotional neutrality........................ 2.2.4 Effective communication................................................................ 2.2.5 Patience.......................................................................... 2.2.6 Asking effective questions .................. 2.2.7 Reframing.................... THE NEGOTIATION PROCESS................................................ 2.3.1 Preparation.......................................... 2.3.2 Opening negotiations.............................. 2.3.3 Exchanging information ................. 2.3.4 Exploring options.......................................................... 2.3.5 Agreeing on solutions........................... 2.3.6 Closing the agreement.................................................... DIFFERENT NEGOTIATING STYLES.................................... 2.4.1 Competitive bargaining.................................. 2.4.2 Collaborative bargaining ................................................................. 2.4.3 Principled negotiation............................ 2.4.4 Passive negotiation styles................................................................ GAMETHEORY.......................................... 2.5.1 Sequential interdependence........................................... 2.5.2 Simultaneous interdependence............ ....................................... vii 11 13 13 14 15 16 17 17 18 18 19 21 21 22 22 24 24 25 31 35 38 39 40 40 viii Alternative Dispute Resolution 2.5.3 Negotiation lessons from game theory........................................ NEGOTIATION ETHICS............................................................................. 2.6.1 Legal obligations............................................................................ 2.6.2 Ethical frameworks......................................................................... 2.6.3 Ethics in action................................................................................ 41 42 42 43 44 Chapter 3 INTRODUCTION TO MEDIATION 3.1 DEFINITION OF MEDIATION................................................................... 3.1.1 Voluntary process.......................................................................... 3.1.2 Neutral third party.......................................................................... 3.2 TYPES OF MEDIATION.............................................................................. 3.2.1 Facilitative mediation..................................................................... 3.2.2 Settlement mediation..................................................................... 3.2.3 Evaluative mediation..................................................................... 3.2.4 Transformative mediation............................................................. 3.3 OTHER USES OF MEDIATION................................................................... 3.3.1 Defining disputes.......................................................................... 3.3.2 Managing conflict.......................................................................... 3.3.3 Negotiating contracts.................................................................... 3.3.4 Formulating policy........................................................................ 3.4 THE ADVANTAGES OF MEDIATION......................................................... 3.4.1 Confidentiality................................................................................ 3.4.2 Cost-saving...................................................................................... 3.4.3 Time-saving.................................................................................... 3.4.4 Preservation of relationships......................................................... 3.4.5 Creative solutions.......................................................................... 3.4.6 Procedural flexibility...................................................................... 3.4.7 Future focus.................................................................................... 3.4.8 Self-determination........................................................................ 3.5 POWER AND PROCEDURAL FAIRNESS IN MEDIATION........................ 3.5.1 Power dynamics.............................................................................. 3.5.2 Procedural fairness........................................................................ 3.6 FACILITATION........................................................................................... 3.7 THE USE OF MEDIATION INTERNATIONALLY..................................... 3.7.1 Australia......................................................................................... 3.7.2 Brazil............................................................................................... 3.7.3 China............................................................................................... 3.7.4 Germany......................................................................................... 3.7.5 United States ofAmerica.............................................................. 3.7.6 The United Nations........................................................................ 3.8 INTERNATIONAL MEDIATION TRENDS................................................. 47 47 48 48 48 49 49 49 51 51 51 51 52 52 52 52 53 53 53 53 53 53 54 54 54 56 56 56 57 58 59 60 61 64 2.6 Contents ix Chapter4 VOLUNTARY MEDIATION 4.1 4.2 4.3 4.4 INTRODUCTION................................................................... 67 THE MEDIATION PROCESS........................................ ........................ 67 4.2.1 Preparation................... ................................................... 68 4.2.2 Opening statements.................................................................. 70 4.2.3 Analysing the dispute...................................... ......................... 71 4.2.4 Generating options.................................................................... 72 4.2.5 Evaluating options and negotiating.......................................... 72 4.2.6 Finalising agreement or confirming deadlock....... ............ . 73 4.2.7 Post-mediation activities........... ............................ 73 THE ROLE OF THE MEDIATOR ..................................................... 74 4.3.1 Gaining the trust and confidence of the parties................ 74 4.3.2 Establishing a rapport with the parties................ 74 4.3.3 Establishing an environment conducive to settlement............. 75 4.3.4 Analysing the dispute .... ................................... 75 4.3.5 Promoting constructive communication........................... 76 4.3.6 Facilitating negotiations and problem solving.......................... 76 4.3.7 Empowering the parties............................................................ 77 4.3.8 Imposing pressure to settle.................................................. ... 77 4.3.9 Terminating the mediation.................................................... 78 MEDIATOR SKILLS................................................ ................................. 78 4.4.1 Organisational skills...... ........................................................... 78 4.4.2 Facilitation skills.............. 79 4.4.3 Communication skills................................................. 82 4.4.4 Negotiation skills.......................................................... 83 Chapter 5 STATUTORY MEDIATION 5.1 5.2 5.3 INTRODUCTION.................................... .................... .................. COURT-RELATED MEDIATION............................... ..................... 5.2.1 Background.................... 5.2.2 The regulatory framework..................... 5.2.3 The High Court.. ....................................................................... 5.2.4 The Magistrates’ Courts Act and Rules......... ................ 5.2.5 The duty to mediate.............................. MEDIATION IN TERMS OF THE COMPANIES ACT....... ................... 5.3.1 Introduction.............. 5.3.2 Alternative dispute resolution......................... 5.3.3 Complaints to the Companies Commission.............. 5.3.4 Referral to the Companies Tribunal.......................................... 5.3.5 Dispute resolution in terms of the Memorandum of Incorpo ration of a company....... ......................................................... 88 88 88 90 90 91 93 95 95 95 96 97 98 x Alternative Dispute Resolution 5.4 OTHER LEGISLATION PROVIDING FOR MEDIATION........................... 98 5.4.1 The Children’s Act........................................................................... 99 5.4.2 The Constitution............................................................................. 99 5.4.3 Consumer Protection Act............................................................... 99 5.4.4 Financial Advisory and Intermediary Services Act...................... 99 5.4.5 Human Rights Commission Act................................................... 100 5.4.6 National Credit Act......................................................................... 100 5.4.7 National Environmental Management Act.................................. 100 5.4.8 Promotion of Equality and Prevention of Unfair Discrimina tion Act ............................................................................................ 100 5.4.9 Public Protector Act......................................................................... 101 5.4.10 More legislation referringto the use of mediation...................... 101 Chapter 6 CONCILIATION IN TERMS OF THE LABOUR RELATIONS ACT 6.1 6.2 INTRODUCTION........................................................................................ THE STATUTORY FRAMEWORK............................................................... 6.2.1 The Constitution............................................................................. 6.2.2 The Labour Relations Act............................................................... 6.2.3 The Basic Conditions of Employment Act.................................... 6.2.4 The Employment Equity Act......................................................... 6.2.5 Private dispute resolution............................................................. 6.3 CONCILIATION DEFINED......................................................................... 6.4 JURISDICTION TO CONCILIATE............................................................... 6.4.1 CCMA jurisdiction in terms ofthe Labour Relations Act............ 6.4.2 CCMA jurisdiction in terms of other legislation.......................... 6.4.3 Establishing CCMA jurisdiction................................................... 6.4.4 The jurisdiction of bargaining and statutory councils................ 6.5 THE REFERRAL OF A DISPUTE FOR CONCILIATION............................ 6.5.1 Who may refer................................................................................. 6.5.2 Description ofthe dispute............................................................. 6.5.3 Timing ofthe referral..................................................................... 6.5.4 Deciding on jurisdiction................................................................. 6.6 THE DUTIES AND POWERS OF CONCILIATORS.................................... 6.6.1 Duties of conciliators..................................................................... 6.6.2 Powers of conciliators..................................................................... 6.7 ATTENDANCE AT CONCILIATION........................................................... 6.7.1 Representation at conciliation proceedings................................ 6.7.2 Failure to attend conciliation....................................................... 6.8 THE CONCILIATION PROCESS................................................................. 6.8.1 Pre-conciliation.............................................................................. 6.8.2 Mediation........................................................................................ 6.8.3 Fact-finding.................................................................................... 104 105 105 105 106 107 107 107 107 107 108 110 112 112 112 113 113 114 114 114 115 115 115 116 117 117 118 118 Contents 6.9 6.10 6.11 6.12 6.13 xi 6.8.4 Making a recommendation...................... ..................................... 6.8.5 Advisory arbitration award............................................................ CONFIDENTIALITY........ ............................................................................. AGREEMENT................................................................................................... CERTIFICATE OF OUTCOME.................................................................. REVIEW OF CONCILIATION PROCEEDINGS.......................................... CON-ARB................................................................ ........................................ 6.13.1 The process................................................................ 6.13.2 Instances suitable for con-arb...................... 6.13.3 Objection to con-arb......................................................................... 6.13.4 Failure to attend........................................ 6.13.5 Legal representation at con-arb................. 118 118 119 120 121 122 122 122 122 123 123 124 Chapterľ INTRODUCTION TO ARBITRATION 7.1 7.2 7.3 7.4 7.5 7.6 DEFINITION OF ARBITRATION.......... ........................................................ DIFFERENCES BETWEEN ARBITRATION AND OTHER DISPUTERESOLUTION METHODS .............................................................. 7.2.1 Mediation........................ 7.2.2 Adjudication...................................................... 7.2.3 Expert assessment............................................................................ 7.2.4 Court proceedings....................... TYPES OF ARBITRATION........................ 7.3.1 Consensual arbitration................ 7.3.2 Statutory arbitration.................... 7.3.3 Court-directed arbitration.............................................................. 7.3.4 Ad hoc arbitration ................................................ 7.3.5 Documents-only arbitration............ ..................... 7.3.6 Fast-track arbitration........ ..................... 7.3.7 Ex parte arbitration.......................................... 7.3.8 Multi-party arbitration.......... .......................... 7.3.9 Institutional arbitration.............................. SOURCES OF THE SOUTH AFRICAN LAWOF ARBITRATION.............. 7.4.1 The common law................ 7.4.2 Case law......... ....................................................... 7.4.3 The Constitution.................. 7.4.4 The Arbitration Act....................................... 7.4.5 The (South African) Recognition and Enforcement of Foreign Arbitral Awards Act.................................................. ARBITRATION IN TERMS OF THE COMPANIES ACT.......................... 7.5.1 Arbitration by the Companies Tribunal........................................ 7.5.2 Arbitration procedure followed by the Companies Tribunal... ARBITRATION INTERNATIONALLY........................... 126 126 127 127 127 127 128 128 128 128 128 129 129 129 129 129 130 130 130 131 132 132 134 134 134 135 xii___________________________ 7.6.1 7.6.2 7.6.3 7.6.4 7.6.5 7.6.6 7.6.7 8.1 8.2 8.3 8.4 8.5 8.6 8.7 Alternative Dispute Resolution Brazil................................................................................................ China................................................................................................ Europe.............................................................................................. The United Kingdom....................................................................... The United States of America....................................................... The UNCITRAL Model Law........................................................... Common international arbitration principles............................ 135 137 139 140 142 143 146 Chapter 8 THE ARBITRATION ACT INTRODUCTION........................................................................................ PROPOSED LAW REFORM......................................................................... 8.2.1 The South African Law Commission............................................ 8.2.2 The International Arbitration Bill................................................. THE ARBITRATION AGREEMENT............................................................. 8.3.1 Definition of‘arbitration agreement’............................................ 8.3.2 Parties to the arbitration agreement.............................................. 8.3.3 Severability of an arbitration agreement...................................... 8.3.4 Dispute-resolution clauses........................................................... COURT INTERVENTION IN ARBITRATION PROCEEDINGS................ 8.4.1 Jurisdiction of the court................................................................. 8.4.2 Setting aside the arbitration agreement........................................ 8.4.3 Stay of legal proceedings............................................................... 8.4.4 Interpleader proceedings............................................................... 8.4.5 Extending time-periods................................................................. ARBITRATORS AND UMPIRES................................................................... 8.5.1 Appointment of the arbitrator or umpire.................................... 8.5.2 Removal of an arbitrator or umpire............................................. 8.5.3 Jurisdiction of an arbitrator........................................................... THE ARBITRATION PROCEEDINGS......................................................... 8.6.1 Powers of the arbitration tribunal................................................. 8.6.2 Notice of proceedings..................................................................... 8.6.3 Procedure and substantive law..................................................... 8.6.4 Summoning of witnesses............................................................... 8.6.5 Evidence.......................................................................................... 8.6.6 The role and powers of an umpire.................................................. 8.6.7 Statement of case for opinion....................................................... 8.6.8 Privacy and confidentiality........................................................... THE AWARD.................................................................................................. 8.7.1 Decision-making by two or more arbitrators.............................. 8.7.2 Time-limit for making award......................................................... 8.7.3 Form and publication of award..................................................... 8.7.4 Interim awards................................................................................. 149 150 150 151 151 151 152 153 153 154 154 155 155 157 158 158 158 159 160 161 161 162 162 162 163 164 164 164 165 165 166 166 167 xiii Contents 8.8 8.7.5 Specific performance ..................... ................................. 8.7.6 Award to be binding ................ 8.7.7 Interest on award...... ..................................................................... 8.7.8 Correction of award............................... 8.7.9 Remittal of award..... ........................................................... 8.7.10 Award on costs........................................ 8.7.11 Recognition and enforcement of awards..................................... REVIEW OF ARBITRATION AWARDS...................................................... 8.8.1 Misconduct..................................................................................... 8.8.2 Gross irregularity........................................................................... 8.8.3 Exceeding powers.......................................................................... 8.8.4 Award improperly obtained.......................................................... 8.8.5 The influence of the Constitution on the review of an arbitra tion award in terms of the Arbitration Act.................................. 167 167 167 168 168 168 169 170 170 171 171 172 172 Chapter9 ARBITRATION IN TERMS OF THE LABOUR RELATIONS ACT 9.1 9.2 9.3 9.4 9.5 9.6 INTRODUCTION ........................................................ ARBITRATION BY THE CCMA................................... ........................ 9.2.1 Jurisdiction of the CCMA.............................................................. 9.2.2 Appointment and impartiality of the commissioner................. 9.2.3 Powers of the arbitrating commissioner............................. 9.2.4 Pre-arbitration procedures....................................................... 9.2.5 Representation at the arbitration................................................ 9.2.6 Failure to attend the arbitration............... 9.2.7 Thehearing........................ 9.2.8 The award................................ 9.2.9 Enforcing the award..................... ARBITRATION BY COUNCILS................................. 9.3.1 Introduction................................................................................... 9.3.2 Jurisdiction of councils..................... 9.3.3 Accreditation by CCMA .................... 9.3.4 Arbitrationprocedurestobefollowedbycouncils................... PRIVATE ARBITRATION........................................ 9.4.1 Involvement of the CCMA .... ............... 9.4.2 Involvement of the Labour Court............................ SPECIAL TYPES OF ARBITRATION................. 9.5.1 Arbitration ofinterest disputes in essential services................. 9.5.2 Arbitration in pre-dismissal inquiries......................................... 9.5.3 Advisory arbitration .................. REVIEW OF ARBITRATION PROCEEDINGS............................................ 9.6.1 Introduction, ■..................... 9.6.2 Application for review...................... 175 176 176 178 179 180 181 182 182 184 185 187 187 188 189 190 191 191 192 192 192 193 194 195 195 196 xiv Alternative Dispute Resolution 9.6.3 9.6.4 9.6.5 9.6.6 10.1 10.2 10.3 10.4 10.5 10.6 10.7 11.1 11.2 11.3 11.4 Grounds for review of arbitration awards in terms of the LRA .. Reasonableness as a ground for review........................................ The review judgment..................................................................... Appeals against review judgments............................................... Chapter 10 OMBUDSMEN INTRODUCTION........................................................................................ DEFINITION................................................................................................ THE POWERS OF OMBUDSMEN............................................................... TYPES OF OMBUDSMEN........................................................................... PUBLIC SECTOR OMBUDSMEN............................................................... 10.5.1 The Public Protector....................................................................... 10.5.2 TheTaxOmbud.............................................................................. INDUSTRY OMBUDSMEN......................................................................... 10.6.1 Statutory ombudsmen................................................................... 10.6.2 Voluntary ombudsmen established in terms of enabling legis lation ................................................................................................ 10.6.3 Voluntary industry ombudsmen established in terms of an industry agreement......................................................................... ORGANISATIONAL OMBUDSMEN........................................................... 10.7.1 University ofCape Town Ombud................................................. 10.7.2 City ofCape Town Ombudsman................................................... Chapter 11 ADMINISTRATIVE-DISPUTE RESOLUTION INTRODUCTION........................................................................................ THE CONSTITUTION................................................................................... 11.2.1 Interaction with the common law................................................. 11.2.2 The rule of law................................................................................ 11.2.3 The right to just administrative action......................................... 11.2.4 Values and principles governing public administration........... THE PROMOTION OF ADMINISTRATIVE JUSTICE ACT........................ 11.3.1 Definition of‘administrative action’........................................... 11.3.2 A fair procedure............................................................................... 11.3.3 Administrative action affecting the public.................................. 11.3.4 Giving of reasons............................................................................. 11.3.5 Regulations...................................................................................... 11.3.6 Judicial review of administrative action........................................ 11.3.7 Remedies on review....................................................................... ADMINISTRATIVE DISPUTE-RESOLUTION PROCEDURES................ 11.4.1 Administrative dispute resolution at national level.................... 11.4.2 Administrative dispute resolution at provincial level................ 196 198 200 200 202 203 204 204 205 205 208 209 209 212 216 218 218 219 221 221 221 222 223 224 225 225 226 226 226 227 227 231 232 232 238 Contents XV 11.4.3 Administratíve dispute resolution at local government level... 238 11.4.4 Proposed standard administrative dispute-resolution proce 239 dure ................................................. ................................
adam_txt	CONTENTS Preface. v Chapter 1 INTRODUCTION 1.1 1.2 1.3 1.4 DEFINITION OF ALTERNATIVE DISPUTE RESOLUTION. ADVANTAGES OF ALTERNATIVE DISPUTE RESOLUTION . THE EVOLUTION OF DISPUTES. TYPES OF ALTERNATIVE DISPUTE RESOLUTION. . 1.4.1 Negotiation. 1.4.2 Mediation. 1.4.3 Arbitration. 1.4.4 Ombudsmen. 1.4.5 Administrative dispute resolution. 1 2 2 4 5 5 7 8 8 Chapter 2 NEGOTIATION 2.1 2.2 2.3 2.4 2.5 INTRODUCTION. NEGOTIATION SKILLS. 2.2.1 Creating a conducive negotiation climate. 2.2.2 Listening carefully. 2.2.3 Maintaining emotional neutrality. 2.2.4 Effective communication. 2.2.5 Patience. 2.2.6 Asking effective questions . 2.2.7 Reframing. THE NEGOTIATION PROCESS. 2.3.1 Preparation. 2.3.2 Opening negotiations. 2.3.3 Exchanging information . 2.3.4 Exploring options. 2.3.5 Agreeing on solutions. 2.3.6 Closing the agreement. DIFFERENT NEGOTIATING STYLES. 2.4.1 Competitive bargaining. 2.4.2 Collaborative bargaining . 2.4.3 Principled negotiation. 2.4.4 Passive negotiation styles. GAMETHEORY. 2.5.1 Sequential interdependence. 2.5.2 Simultaneous interdependence. . vii 11 13 13 14 15 16 17 17 18 18 19 21 21 22 22 24 24 25 31 35 38 39 40 40 viii Alternative Dispute Resolution 2.5.3 Negotiation lessons from game theory. NEGOTIATION ETHICS. 2.6.1 Legal obligations. 2.6.2 Ethical frameworks. 2.6.3 Ethics in action. 41 42 42 43 44 Chapter 3 INTRODUCTION TO MEDIATION 3.1 DEFINITION OF MEDIATION. 3.1.1 Voluntary process. 3.1.2 Neutral third party. 3.2 TYPES OF MEDIATION. 3.2.1 Facilitative mediation. 3.2.2 Settlement mediation. 3.2.3 Evaluative mediation. 3.2.4 Transformative mediation. 3.3 OTHER USES OF MEDIATION. 3.3.1 Defining disputes. 3.3.2 Managing conflict. 3.3.3 Negotiating contracts. 3.3.4 Formulating policy. 3.4 THE ADVANTAGES OF MEDIATION. 3.4.1 Confidentiality. 3.4.2 Cost-saving. 3.4.3 Time-saving. 3.4.4 Preservation of relationships. 3.4.5 Creative solutions. 3.4.6 Procedural flexibility. 3.4.7 Future focus. 3.4.8 Self-determination. 3.5 POWER AND PROCEDURAL FAIRNESS IN MEDIATION. 3.5.1 Power dynamics. 3.5.2 Procedural fairness. 3.6 FACILITATION. 3.7 THE USE OF MEDIATION INTERNATIONALLY. 3.7.1 Australia. 3.7.2 Brazil. 3.7.3 China. 3.7.4 Germany. 3.7.5 United States ofAmerica. 3.7.6 The United Nations. 3.8 INTERNATIONAL MEDIATION TRENDS. 47 47 48 48 48 49 49 49 51 51 51 51 52 52 52 52 53 53 53 53 53 53 54 54 54 56 56 56 57 58 59 60 61 64 2.6 Contents ix Chapter4 VOLUNTARY MEDIATION 4.1 4.2 4.3 4.4 INTRODUCTION. 67 THE MEDIATION PROCESS. . 67 4.2.1 Preparation. . 68 4.2.2 Opening statements. 70 4.2.3 Analysing the dispute. . 71 4.2.4 Generating options. 72 4.2.5 Evaluating options and negotiating. 72 4.2.6 Finalising agreement or confirming deadlock. . . 73 4.2.7 Post-mediation activities. . 73 THE ROLE OF THE MEDIATOR . 74 4.3.1 Gaining the trust and confidence of the parties. 74 4.3.2 Establishing a rapport with the parties. 74 4.3.3 Establishing an environment conducive to settlement. 75 4.3.4 Analysing the dispute . . 75 4.3.5 Promoting constructive communication. 76 4.3.6 Facilitating negotiations and problem solving. 76 4.3.7 Empowering the parties. 77 4.3.8 Imposing pressure to settle. . 77 4.3.9 Terminating the mediation. 78 MEDIATOR SKILLS. . 78 4.4.1 Organisational skills. . 78 4.4.2 Facilitation skills. 79 4.4.3 Communication skills. 82 4.4.4 Negotiation skills. 83 Chapter 5 STATUTORY MEDIATION 5.1 5.2 5.3 INTRODUCTION. . . COURT-RELATED MEDIATION. . 5.2.1 Background. 5.2.2 The regulatory framework. 5.2.3 The High Court. . 5.2.4 The Magistrates’ Courts Act and Rules. . 5.2.5 The duty to mediate. MEDIATION IN TERMS OF THE COMPANIES ACT. . 5.3.1 Introduction. 5.3.2 Alternative dispute resolution. 5.3.3 Complaints to the Companies Commission. 5.3.4 Referral to the Companies Tribunal. 5.3.5 Dispute resolution in terms of the Memorandum of Incorpo ration of a company. . 88 88 88 90 90 91 93 95 95 95 96 97 98 x Alternative Dispute Resolution 5.4 OTHER LEGISLATION PROVIDING FOR MEDIATION. 98 5.4.1 The Children’s Act. 99 5.4.2 The Constitution. 99 5.4.3 Consumer Protection Act. 99 5.4.4 Financial Advisory and Intermediary Services Act. 99 5.4.5 Human Rights Commission Act. 100 5.4.6 National Credit Act. 100 5.4.7 National Environmental Management Act. 100 5.4.8 Promotion of Equality and Prevention of Unfair Discrimina tion Act . 100 5.4.9 Public Protector Act. 101 5.4.10 More legislation referringto the use of mediation. 101 Chapter 6 CONCILIATION IN TERMS OF THE LABOUR RELATIONS ACT 6.1 6.2 INTRODUCTION. THE STATUTORY FRAMEWORK. 6.2.1 The Constitution. 6.2.2 The Labour Relations Act. 6.2.3 The Basic Conditions of Employment Act. 6.2.4 The Employment Equity Act. 6.2.5 Private dispute resolution. 6.3 CONCILIATION DEFINED. 6.4 JURISDICTION TO CONCILIATE. 6.4.1 CCMA jurisdiction in terms ofthe Labour Relations Act. 6.4.2 CCMA jurisdiction in terms of other legislation. 6.4.3 Establishing CCMA jurisdiction. 6.4.4 The jurisdiction of bargaining and statutory councils. 6.5 THE REFERRAL OF A DISPUTE FOR CONCILIATION. 6.5.1 Who may refer. 6.5.2 Description ofthe dispute. 6.5.3 Timing ofthe referral. 6.5.4 Deciding on jurisdiction. 6.6 THE DUTIES AND POWERS OF CONCILIATORS. 6.6.1 Duties of conciliators. 6.6.2 Powers of conciliators. 6.7 ATTENDANCE AT CONCILIATION. 6.7.1 Representation at conciliation proceedings. 6.7.2 Failure to attend conciliation. 6.8 THE CONCILIATION PROCESS. 6.8.1 Pre-conciliation. 6.8.2 Mediation. 6.8.3 Fact-finding. 104 105 105 105 106 107 107 107 107 107 108 110 112 112 112 113 113 114 114 114 115 115 115 116 117 117 118 118 Contents 6.9 6.10 6.11 6.12 6.13 xi 6.8.4 Making a recommendation. . 6.8.5 Advisory arbitration award. CONFIDENTIALITY. . AGREEMENT. CERTIFICATE OF OUTCOME. REVIEW OF CONCILIATION PROCEEDINGS. CON-ARB. . 6.13.1 The process. 6.13.2 Instances suitable for con-arb. 6.13.3 Objection to con-arb. 6.13.4 Failure to attend. 6.13.5 Legal representation at con-arb. 118 118 119 120 121 122 122 122 122 123 123 124 Chapterľ INTRODUCTION TO ARBITRATION 7.1 7.2 7.3 7.4 7.5 7.6 DEFINITION OF ARBITRATION. . DIFFERENCES BETWEEN ARBITRATION AND OTHER DISPUTERESOLUTION METHODS . 7.2.1 Mediation. 7.2.2 Adjudication. 7.2.3 Expert assessment. 7.2.4 Court proceedings. TYPES OF ARBITRATION. 7.3.1 Consensual arbitration. 7.3.2 Statutory arbitration. 7.3.3 Court-directed arbitration. 7.3.4 Ad hoc arbitration . 7.3.5 Documents-only arbitration. . 7.3.6 Fast-track arbitration. . 7.3.7 Ex parte arbitration. 7.3.8 Multi-party arbitration. . 7.3.9 Institutional arbitration. SOURCES OF THE SOUTH AFRICAN LAWOF ARBITRATION. 7.4.1 The common law. 7.4.2 Case law. . 7.4.3 The Constitution. 7.4.4 The Arbitration Act. 7.4.5 The (South African) Recognition and Enforcement of Foreign Arbitral Awards Act. ARBITRATION IN TERMS OF THE COMPANIES ACT. 7.5.1 Arbitration by the Companies Tribunal. 7.5.2 Arbitration procedure followed by the Companies Tribunal. ARBITRATION INTERNATIONALLY. 126 126 127 127 127 127 128 128 128 128 128 129 129 129 129 129 130 130 130 131 132 132 134 134 134 135 xii_ 7.6.1 7.6.2 7.6.3 7.6.4 7.6.5 7.6.6 7.6.7 8.1 8.2 8.3 8.4 8.5 8.6 8.7 Alternative Dispute Resolution Brazil. China. Europe. The United Kingdom. The United States of America. The UNCITRAL Model Law. Common international arbitration principles. 135 137 139 140 142 143 146 Chapter 8 THE ARBITRATION ACT INTRODUCTION. PROPOSED LAW REFORM. 8.2.1 The South African Law Commission. 8.2.2 The International Arbitration Bill. THE ARBITRATION AGREEMENT. 8.3.1 Definition of‘arbitration agreement’. 8.3.2 Parties to the arbitration agreement. 8.3.3 Severability of an arbitration agreement. 8.3.4 Dispute-resolution clauses. COURT INTERVENTION IN ARBITRATION PROCEEDINGS. 8.4.1 Jurisdiction of the court. 8.4.2 Setting aside the arbitration agreement. 8.4.3 Stay of legal proceedings. 8.4.4 Interpleader proceedings. 8.4.5 Extending time-periods. ARBITRATORS AND UMPIRES. 8.5.1 Appointment of the arbitrator or umpire. 8.5.2 Removal of an arbitrator or umpire. 8.5.3 Jurisdiction of an arbitrator. THE ARBITRATION PROCEEDINGS. 8.6.1 Powers of the arbitration tribunal. 8.6.2 Notice of proceedings. 8.6.3 Procedure and substantive law. 8.6.4 Summoning of witnesses. 8.6.5 Evidence. 8.6.6 The role and powers of an umpire. 8.6.7 Statement of case for opinion. 8.6.8 Privacy and confidentiality. THE AWARD. 8.7.1 Decision-making by two or more arbitrators. 8.7.2 Time-limit for making award. 8.7.3 Form and publication of award. 8.7.4 Interim awards. 149 150 150 151 151 151 152 153 153 154 154 155 155 157 158 158 158 159 160 161 161 162 162 162 163 164 164 164 165 165 166 166 167 xiii Contents 8.8 8.7.5 Specific performance . . 8.7.6 Award to be binding . 8.7.7 Interest on award. . 8.7.8 Correction of award. 8.7.9 Remittal of award. . 8.7.10 Award on costs. 8.7.11 Recognition and enforcement of awards. REVIEW OF ARBITRATION AWARDS. 8.8.1 Misconduct. 8.8.2 Gross irregularity. 8.8.3 Exceeding powers. 8.8.4 Award improperly obtained. 8.8.5 The influence of the Constitution on the review of an arbitra tion award in terms of the Arbitration Act. 167 167 167 168 168 168 169 170 170 171 171 172 172 Chapter9 ARBITRATION IN TERMS OF THE LABOUR RELATIONS ACT 9.1 9.2 9.3 9.4 9.5 9.6 INTRODUCTION . ARBITRATION BY THE CCMA. . 9.2.1 Jurisdiction of the CCMA. 9.2.2 Appointment and impartiality of the commissioner. 9.2.3 Powers of the arbitrating commissioner. 9.2.4 Pre-arbitration procedures. 9.2.5 Representation at the arbitration. 9.2.6 Failure to attend the arbitration. 9.2.7 Thehearing. 9.2.8 The award. 9.2.9 Enforcing the award. ARBITRATION BY COUNCILS. 9.3.1 Introduction. 9.3.2 Jurisdiction of councils. 9.3.3 Accreditation by CCMA . 9.3.4 Arbitrationprocedurestobefollowedbycouncils. PRIVATE ARBITRATION. 9.4.1 Involvement of the CCMA . . 9.4.2 Involvement of the Labour Court. SPECIAL TYPES OF ARBITRATION. 9.5.1 Arbitration ofinterest disputes in essential services. 9.5.2 Arbitration in pre-dismissal inquiries. 9.5.3 Advisory arbitration . REVIEW OF ARBITRATION PROCEEDINGS. 9.6.1 Introduction, ■. 9.6.2 Application for review. 175 176 176 178 179 180 181 182 182 184 185 187 187 188 189 190 191 191 192 192 192 193 194 195 195 196 xiv Alternative Dispute Resolution 9.6.3 9.6.4 9.6.5 9.6.6 10.1 10.2 10.3 10.4 10.5 10.6 10.7 11.1 11.2 11.3 11.4 Grounds for review of arbitration awards in terms of the LRA . Reasonableness as a ground for review. The review judgment. Appeals against review judgments. Chapter 10 OMBUDSMEN INTRODUCTION. DEFINITION. THE POWERS OF OMBUDSMEN. TYPES OF OMBUDSMEN. PUBLIC SECTOR OMBUDSMEN. 10.5.1 The Public Protector. 10.5.2 TheTaxOmbud. INDUSTRY OMBUDSMEN. 10.6.1 Statutory ombudsmen. 10.6.2 Voluntary ombudsmen established in terms of enabling legis lation . 10.6.3 Voluntary industry ombudsmen established in terms of an industry agreement. ORGANISATIONAL OMBUDSMEN. 10.7.1 University ofCape Town Ombud. 10.7.2 City ofCape Town Ombudsman. Chapter 11 ADMINISTRATIVE-DISPUTE RESOLUTION INTRODUCTION. THE CONSTITUTION. 11.2.1 Interaction with the common law. 11.2.2 The rule of law. 11.2.3 The right to just administrative action. 11.2.4 Values and principles governing public administration. THE PROMOTION OF ADMINISTRATIVE JUSTICE ACT. 11.3.1 Definition of‘administrative action’. 11.3.2 A fair procedure. 11.3.3 Administrative action affecting the public. 11.3.4 Giving of reasons. 11.3.5 Regulations. 11.3.6 Judicial review of administrative action. 11.3.7 Remedies on review. ADMINISTRATIVE DISPUTE-RESOLUTION PROCEDURES. 11.4.1 Administrative dispute resolution at national level. 11.4.2 Administrative dispute resolution at provincial level. 196 198 200 200 202 203 204 204 205 205 208 209 209 212 216 218 218 219 221 221 221 222 223 224 225 225 226 226 226 227 227 231 232 232 238 Contents XV 11.4.3 Administratíve dispute resolution at local government level. 238 11.4.4 Proposed standard administrative dispute-resolution proce 239 dure . .
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spellingShingle	Wiese, Tobie Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen Arbitration and award South Africa Mediation South Africa Dispute resolution (Law) South Africa Rechtsstreit (DE-588)4139832-4 gnd Beilegung (DE-588)4284136-7 gnd
subject_GND	(DE-588)4139832-4 (DE-588)4284136-7 (DE-588)4078012-0
title	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen
title_auth	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen
title_exact_search	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen
title_exact_search_txtP	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen
title_full	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen Tobie Wiese, BCom LLB LLM LLD (Stellenbosch), attorney, notary and conveyancer of the High Court of South Africa
title_fullStr	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen Tobie Wiese, BCom LLB LLM LLD (Stellenbosch), attorney, notary and conveyancer of the High Court of South Africa
title_full_unstemmed	Alternative dispute resolution in South Africa negotiation, mediation, arbitration and ombudsmen Tobie Wiese, BCom LLB LLM LLD (Stellenbosch), attorney, notary and conveyancer of the High Court of South Africa
title_short	Alternative dispute resolution in South Africa
title_sort	alternative dispute resolution in south africa negotiation mediation arbitration and ombudsmen
title_sub	negotiation, mediation, arbitration and ombudsmen
topic	Arbitration and award South Africa Mediation South Africa Dispute resolution (Law) South Africa Rechtsstreit (DE-588)4139832-4 gnd Beilegung (DE-588)4284136-7 gnd
topic_facet	Arbitration and award South Africa Mediation South Africa Dispute resolution (Law) South Africa Rechtsstreit Beilegung Südafrika
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