Public service logic: creating value for public service users, citizens, and society through public service delivery
"Public Service Logic offers a ground-breaking approach to the delivery and management of public services. For the first time, it integrates insights both from public administration and management and from service management and marketing to offer this new approach. Previous models of public ad...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York ; London
Routledge, Taylor & Francis Group
2021
|
| Schriftenreihe: | Routledge critical studies in public management
|
| Schlagworte: | |
| Online-Zugang: | BSB01 Volltext |
| Zusammenfassung: | "Public Service Logic offers a ground-breaking approach to the delivery and management of public services. For the first time, it integrates insights both from public administration and management and from service management and marketing to offer this new approach. Previous models of public administration and management (such as the New Public Management) have been focused either upon the internal efficiency of public service organizations or upon how to 'add-in' citizens to public service delivery through co-production. This book offers a new approach with three core elements. First, it understands public services as 'services' with a service-dominant rather than product-dominant orientation. Second, it focuses upon adding external value to citizens and public service users rather than simply upon the internal efficiency of public service organizations. Third, it offers a coherent model of the nature and dimensions of 'value' in relation to public services and how it can be created (or destroyed) through public services delivery. Public Service Logic will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers"-- |
| Beschreibung: | 1 Online-Ressource (xii, 186 Seiten) |
| ISBN: | 9781003009153 |
| DOI: | 10.4324/9781003009153 |
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Datensatz im Suchindex
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| id | DE-604.BV047218853 |
| illustrated | Not Illustrated |
| index_date | 2024-07-03T16:56:42Z |
| indexdate | 2024-07-10T09:05:58Z |
| institution | BVB |
| isbn | 9781003009153 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032623513 |
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| owner_facet | DE-12 |
| physical | 1 Online-Ressource (xii, 186 Seiten) |
| psigel | ZDB-7-TFC |
| publishDate | 2021 |
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| publisher | Routledge, Taylor & Francis Group |
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| series2 | Routledge critical studies in public management |
| spelling | Osborne, Stephen P. 1953- Verfasser (DE-588)17175719X aut Public service logic creating value for public service users, citizens, and society through public service delivery Stephen P. Osborne New York ; London Routledge, Taylor & Francis Group 2021 1 Online-Ressource (xii, 186 Seiten) txt rdacontent c rdamedia cr rdacarrier Routledge critical studies in public management "Public Service Logic offers a ground-breaking approach to the delivery and management of public services. For the first time, it integrates insights both from public administration and management and from service management and marketing to offer this new approach. Previous models of public administration and management (such as the New Public Management) have been focused either upon the internal efficiency of public service organizations or upon how to 'add-in' citizens to public service delivery through co-production. This book offers a new approach with three core elements. First, it understands public services as 'services' with a service-dominant rather than product-dominant orientation. Second, it focuses upon adding external value to citizens and public service users rather than simply upon the internal efficiency of public service organizations. Third, it offers a coherent model of the nature and dimensions of 'value' in relation to public services and how it can be created (or destroyed) through public services delivery. Public Service Logic will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers"-- Neues Steuerungsmodell (DE-588)7563495-8 gnd rswk-swf Öffentliche Dienstleistung (DE-588)4123867-9 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Verwaltung (DE-588)4063317-2 gnd rswk-swf Wirtschaftlichkeitsprinzip (DE-588)4190041-8 gnd rswk-swf Public administration Administrative agencies / Management Organizational effectiveness Verwaltung (DE-588)4063317-2 s Neues Steuerungsmodell (DE-588)7563495-8 s Wirtschaftlichkeitsprinzip (DE-588)4190041-8 s Öffentliche Dienstleistung (DE-588)4123867-9 s Management (DE-588)4037278-9 s DE-604 Online version Erscheint auch als Druck-Ausgabe, hbk. 978-0-367-44335-1 https://doi.org/10.4324/9781003009153 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Osborne, Stephen P. 1953- Public service logic creating value for public service users, citizens, and society through public service delivery Neues Steuerungsmodell (DE-588)7563495-8 gnd Öffentliche Dienstleistung (DE-588)4123867-9 gnd Management (DE-588)4037278-9 gnd Verwaltung (DE-588)4063317-2 gnd Wirtschaftlichkeitsprinzip (DE-588)4190041-8 gnd |
| subject_GND | (DE-588)7563495-8 (DE-588)4123867-9 (DE-588)4037278-9 (DE-588)4063317-2 (DE-588)4190041-8 |
| title | Public service logic creating value for public service users, citizens, and society through public service delivery |
| title_auth | Public service logic creating value for public service users, citizens, and society through public service delivery |
| title_exact_search | Public service logic creating value for public service users, citizens, and society through public service delivery |
| title_exact_search_txtP | Public service logic creating value for public service users, citizens, and society through public service delivery |
| title_full | Public service logic creating value for public service users, citizens, and society through public service delivery Stephen P. Osborne |
| title_fullStr | Public service logic creating value for public service users, citizens, and society through public service delivery Stephen P. Osborne |
| title_full_unstemmed | Public service logic creating value for public service users, citizens, and society through public service delivery Stephen P. Osborne |
| title_short | Public service logic |
| title_sort | public service logic creating value for public service users citizens and society through public service delivery |
| title_sub | creating value for public service users, citizens, and society through public service delivery |
| topic | Neues Steuerungsmodell (DE-588)7563495-8 gnd Öffentliche Dienstleistung (DE-588)4123867-9 gnd Management (DE-588)4037278-9 gnd Verwaltung (DE-588)4063317-2 gnd Wirtschaftlichkeitsprinzip (DE-588)4190041-8 gnd |
| topic_facet | Neues Steuerungsmodell Öffentliche Dienstleistung Management Verwaltung Wirtschaftlichkeitsprinzip |
| url | https://doi.org/10.4324/9781003009153 |
| work_keys_str_mv | AT osbornestephenp publicservicelogiccreatingvalueforpublicserviceuserscitizensandsocietythroughpublicservicedelivery |